J Waugh

We have been exceptionally fortunate to appoint WMT as estate agents to sell our house. All of the team provided a really positive experience during what was a long and stressful process due to issues further down the chain. From the beginning David McCaffrey shone in comparison to other estate agents who came to value the house. It is very clear that he has an immense depth of knowledge about the local area having worked in the business and in Taunton since he was very young. Subsequently he helped us to value the house realistically as opposed to getting a quick sale by valuing it too low. He was exceptionally professional, very proactive in marketing our house and compassionate. Rebecca and Emmajayne who conducted the viewings and hold the front desk position were always friendly and communicative. Once we had accepted an offer on the house we were passed on to Steve Loveday who helped us through the following 5 months. He helped manage our expectations and always spared the time to answer any of our questions with his expertise in a warm and friendly way. We felt incredibly safe in the hands of WMT and would highly recommend them to all those local to Taunton.... Read more
Seller
28th Nov 2024 (10 weeks ago)
S randimal
Letting team are very professional and helpful. Rented house from them for a year. No issues at all at the start, term period as well as end of the tenancy. Everything is highly professional and respectful. Highly recommended for anyone who looking for renting houses around Taunton and Wellington..... Read more
Tenant
16th Nov 2024 (12 weeks ago)
S Hope

This agent has been so unprofessional with our rental property. We are overseas so we put a lot of trust into the management of our house. First they were keeping our rental payment for months in their bank account before paying us. It got so bad that we had to get the tenants to pay us direct. They admitted to poor management and loss of our paperwork, including contract at this time. The annual report never reflected the true state of the property. 4 photos are not enough!! They should have been taking at least 30-40 photos. Damp that we found a year ago which we never knew about until we visited the property, render on garden wall falling off, cupboards next to oven burnt and discoloured, to name a few of the issues. This was so upsetting that we decided to sell the property. Then to add salt to the wound we had to pay the agent 1% of the selling price as our tenants bought it, who they had found for us. Be aware of that clause we had forgotten about it as it had been many years since we had signed this contract.
You really need to be checking your house yourself to make sure it is being maintained. Sadly we were only too willing to maintain our property if we had known more. What we did see from the photos we did attend to but that also took months to get done, although emergency work was attended to promptly.
As a result of the lack of upkeep we had to reduce the asking price. Lesson learned and hopefully the agents read this and manage their properties much better!!... Read more
Landlord
9th Mar 2024 (10 mo. ago)
J davies
We've recently sold and purchased a property with Wilkie May & Tuckwood, the Team in the Taunton branch are great, very easy to contact, very easy to deal with and very friendly, we were extremely happy with the service we received!
We will definitely be using them in the future!... Read more
Seller
15th Feb 2024 (11 mo. ago)
R Warren
Fantastic service from Jack, Steve and the team at Wilkie May. Selling your house is always stressful, but they made it as easy as they could, were always on hand to answer any questions and were really proactive. Thank you so much!... Read more
Seller
1st Feb 2024 (1 year ago)
B fletcher
Sold the house really quickly and the sale went smoothly. Communication was great and Steve in after sales worked really hard to keep all parties informed on the progress. Now happily living in our new house, with the dreaded moving day a distant memory.... Read more
Seller
29th Jan 2024 (1 year ago)
J Mitchell
We found Wilkie May and Tuckwood very professional and kept us informed at all times. We were very happy with how they communicated with us and we sold our property very quickly. I would recommend them without hesitation.... Read more
Seller
29th Jan 2024 (1 year ago)
D Quartly
Very satisfied the the work undertaken by Wilkie May & Tuckwood in the sale of my property... Read more
Seller
11th Jan 2024 (1 year ago)
S Tiplea
Extremely friendly and highly knowledgeable estate agent for Taunton and local rural areas.... Read more
28th Nov 2023 (1 year ago)
S Priddle
Only occasionally pays landlords on time and hardly ever returns emails in under several days without prompts - Or, is it me?
**2023 update: Finally, I've said goodbye to this bunch - 'Feel like I should've done it year or so ago! Only a touch 'bitter and twisted' as a result of the very poor treatment as a landlord. The very people that bring income to the party!
The score remains, 2 stars and that's generous - Yours aye......... Read more
Landlord
9th Aug 2023 (1 year ago)
A Finlason
The team at Willie May and Tuckwood did a fantastic job in selling my aunt's house. Professional, efficient, and friendly. Our house was sold in just over 2.5 months! Thank you to the team, we really appreciate your hard work and efforts.... Read more
Seller
15th Apr 2023 (1 year ago)
M Payne
Brilliant agency! Super lovely agents and helped me and my partner move into our first home, quick to respond and made the whole thing hassle free. Highly recommend... Read more
Tenant
4th Apr 2023 (1 year ago)
I had communication with three different people who came into the equation and went again without knowing their functionality, leaving me not really knowing who I should be dealing with.... Read more
Landlord
21st Nov 2022 (2 years ago)
M Solomon
The lettings team were an absolute pleasure to deal with. As the flat is an integral part of our house, we gave a very clear profile of the type of tenant whom we were seeking and they found us a short list of possibles right on the mark. Thoroughly recommend them.... Read more
Landlord
11th Nov 2022 (2 years ago)
R Fairclough
I purchased a property through Wilkie May & Tuckwood and received excellent service.
When I decided to rent it out, I contacted the Lettings office and received equally good service. I have since used Lettings again for another property rental. Through their careful checks and listening to my requirements, they have found me the perfect tenants on each occasion.
I'd have no hesitation in recommending them if you're thinking of renting or you're a landlord wanting to rent out a property.
Rupert F... Read more
Landlord
16th Oct 2022 (2 years ago)
G Sumption
Great advice, communication and result. Altogether a first class service.... Read more
13th Oct 2022 (2 years ago)
paul
I really wouldn't bother wasting your time with them, im sure they will quote chapter and verse regulations that suit them, and im positive you will get endless reasons why something cannot be done,, good luck dealing with these people your,l surely need it.????????????????, it Will leave you extremely frustrated and upset,, i wish i had never had the misfortune of dealing with them.i can see why they have very negative reviews now,, i should have researched them before getting involved with them, it won't happen again.,ok,, so i see its the standard you havnt left your name,, ect we can't check our records,, its s public forum so thats why i didn't leave my name, as obviously i wish to be not asocialiated with the firm because of the poor service, hence the review., i did have a brief reply from a person in the company who would look into things but as the company didn't get back to me i can safely assume that was a load of rubbish to.... Read more
9th Sep 2022 (2 years ago)
T Gordon
I have used the lettings staff here for over 20 years and they have never been anything other than professional, friendly, knowledgeable and competent. All my rental clients have been properly checked and everything has been done in a very timely manner.... Read more
Landlord
23rd Jul 2022 (2 years ago)
R Rowland
We sold our house and bought one both through Wilkie May. Really happy with the quality of service. All really lovely people but have to give a special mention for Steve who's kindness and understanding was much appreciated. Would definately use again and recommend their services to anyone.... Read more
Seller
22nd Jul 2022 (2 years ago)
S King
We found them first rate. Always at the end of the phone to help. The issue reporting system works well and responds to issues very quickly... Read more
15th Jul 2022 (2 years ago)
J L
We recently purchased a property from Wilkie May. David went out of his way to make sure we had a viewing on the same day we spotted the property on right move which then resulted in us purchasing the property from that viewing. David and Steven were knowledgeable and very helpful always answering any questions we had. Happy with the service we received. Thank you for helping us find our new home. Thanks again. Joe and Linda... Read more
13th Jul 2022 (2 years ago)
V Push
Not at all supportive to buyers. Business ethics felt very poor.... Read more
Buyer
30th May 2022 (2 years ago)
M Mut
Had a bad and stressful experience with the agents.
After having a house deal fixed, we proceeded with the mortgage and paper works with solicitors successfully and at the last moment they backed out. Waste of our time, energy and money.
Really frustrating!... Read more
Buyer
30th May 2022 (2 years ago)
A Higgins
We used Jack & his team a few years ago to sell our first home in Taunton. He really went above and beyond & we will always be grateful for how professional he was with all of it. Would definately recommend.... Read more
Seller
3rd May 2022 (2 years ago)
F Grammer
Wilkie May and Tuckwood’s lettings department has organised tenants for my property several times over the last few years & they have always been helpful & supportive during the process. Would happily recommend to anyone looking for an estate agent!... Read more
Landlord
23rd Apr 2022 (2 years ago)
R VR
Its one of the best real estate agents in Taunton. Staffs are really well mannered and organized.... Read more
8th Jan 2022 (3 years ago)
S smith
Selling our house with wilkie May and Tuckwood was the best decision we made there service is next level and they are very helpful throughout the whole process not just the sale but during all the in between bits that are needed to complete. There service that helps with exchange and completion was vital in getting the move in time for us. I would 100% recommend them to anyone considering selling there property.... Read more
Seller
5th Oct 2021 (3 years ago)
FlipSurprise
We sold our home last year through Jack @ Wilkie May Taunton, an absolute pleasure to deal with - from the start Jack had it under control and kept us in the loop all the way through
We used another local agent before hand and what a bunch of cowboys they were.. wish we found Jack to start with
Jon & Ann-Marie... Read more
Seller
30th Apr 2021 (3 years ago)
L Morris
Terrible estate agency. Forced me to clean all carpets in rented flat even though the carpet cleaner couldn't understand why he was there as there was nothing worng with the carpet !
Would never use again or recommend to family, friends or enemy!
Edit - my name is Luke Morris, I rented 28 Marino way. The reason you forced me to pay for the 1 year old carpets to he cleaned was because I smoked in the garage of the property which did not effect the look or smell of the carpets.
I also requested if it would be possible to look for another property while with you to be told I would have to pay £300 agency fees AGAIN. This is why I left your agency all together and would never rent from you again.
Typical estate agents, find a private landlord who has common sense like I have, makes life alot easier!
Good luck to anyone who uses this ridiculous company and its policies.... Read more
Tenant
13th Feb 2021 (3 years ago)
P Marshall
Professional and courteous... Read more
23rd Jan 2021 (4 years ago)
J Norman
Great team that were very informative and great at communicating progress with our transaction. Jack and Jodi were both very friendly and helpful with any queries we had. Wilkie May and Tuckwood have helped us to find a lovely home that we are very happy in.... Read more
Buyer
8th Dec 2020 (4 years ago)
P Hopkins
Very helpful experience in securing the purchase of our property. Thank you Jack for the professional way you dealt with the negotiations and sale process during these unprecedented times.... Read more
Buyer
2nd Dec 2020 (4 years ago)
D Brown
Complicating factors have made the sale of our property quite protracted, but the staff could not have been more helpful in eventually obtaining a sale. We would certainly recommend this company.... Read more
Seller
1st Dec 2020 (4 years ago)
P Awakener
Excellent service, Justin and his team could not have helped more with a stressful move during Covid-19. Thank you so much Justin, I fully recommend you!... Read more
17th Nov 2020 (4 years ago)
P Deakin
Seemed very helpful but I never visited one of their properties for sale so can't comment on the sales process.... Read more
5th Nov 2020 (4 years ago)
B Cook
What can one say about estate agents? Easy access website with plenty of homes to choose from. Just looking.... Read more
24th Oct 2020 (4 years ago)
R Bryant
Thanks so much for all you have done for us. Your help from start to finish has been amazing. If we sell again I will no doubt come back to you and I have already passed on your details to my parents. Good old fashioned customer service and attention to detail - you really cared about us and we really appreciate it.
Thank-you.... Read more
Seller
10th Jan 2020 (5 years ago)
Bonnie
Very helpful... Read more
19th Dec 2019 (5 years ago)
S JOnes
Thank you John for helping me rent my house out. I wasn't sure if it was best to sort it myself or through an agent but with John's help throughout I can tell you it is worth going via them! I thought his suggested rent was too much but he assured me I would get a tenant - he was right! Ha!
I am 2 months in and rent has been paid on time. Long may it continue! Thanks again. Sam... Read more
Landlord
10th Dec 2019 (5 years ago)
C street
I would have to agree with DA-LE on his comments five months ago that what ever you do or say to the director he is utterly unreliable, and you can not in any shape or from trust what he says to you.he blames the staff which is a easy way out for him. unfortunately he doesn't realise how good they are.If anyone is thinking of letting with him don't.... Read more
Landlord
1st Dec 2019 (5 years ago)
D Haynes
Thank you JW and your Lettings team great start getting nearly £50 per month more than another Taunton agent quoted for Mothers Flat perfect service, nothing is too much trouble you all have made life very easy... Read more
Landlord
25th Jun 2019 (5 years ago)
J Mummy)
Really friendly and helpful staff - can’t fault the service!... Read more
20th Jun 2019 (5 years ago)
J Gresswel
Excellent service, John helped me with my fathers estate (complicated) gave sensible advice and found a lovely property for our daughter to buy, definitely recommend.... Read more
Buyer
12th Jun 2019 (5 years ago)
D Le
I would rate this FIVE STARS if I was paid my rent!!!! The issue is between the lettings staff (lovely, helpful, brilliant) and the company director (useless) He doesn’t communicate with them. And he simply never pays my rent. we call up begging for it and even sometimes then he never pays up. We have even had meetings with him in his own office. We were aghast at the tables overflowing with bank statements. Broken promise after broken promise, sick of it. judging from the other reviews I’m not the only one going through this hell, so imagine how many calls they must get. I want to specially thank and apologise to Heather for always listening to my rants and being supportive. She is an absolute star and it is to her credit she hasn’t left the company. By far the best staff member there.... Read more
Landlord
11th Jun 2019 (5 years ago)
R Harris
Excellent service from a very professional team, helped me with a very complicated property matter and saved me a great deal of money, five stars!... Read more
5th Jun 2019 (5 years ago)
C Solomons
Never pays rent on time EVER, i constantly send email reminders and still they are weeks sometimes a month behind. have no idea what goes on there, MD is unfit to run a business in my book... Read more
Landlord
23rd Apr 2019 (5 years ago)
A Bolton
Very helpful and professional and helped get the ball rolling with buying a home... Read more
Buyer
25th Apr 2018 (6 years ago)
S Billington
Recently rented through WMT Taunton for 5 years. Staff always very helpful and friendly. Would recommend them unreservedly... Read more
Tenant
22nd Sep 2017 (7 years ago)
P bett
Answered my questions & very helpful... Read more
1st Jul 2017 (7 years ago)
R robertson
Always find Wilkie May and Tuckwood very friendly, polite and helpful. Wouldn't hesitate to recommend them!... Read more
29th Jun 2016 (8 years ago)
W Around
We have rented our home through Wilkie May & Tuckwood for a number of years. In the few occasions we have had to call them we have found the process painless and their friendly, knowledgable staff have the expertise and passion for what they do. We hope to buy a house through them one day.... Read more
Landlord
9th Dec 2015 (9 years ago)