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Very disappointing experience with Carter Jonas Cambridge. I would strongly advise tenants to avoid renting through them.<br><br>In my experience, they use unclear tenancy rules to push extra rent and disputed charges onto tenants. My contract was originally fixed-term, but after legal changes they treated it as rolling and tried to charge me almost two extra months, even though I had contacted them in advance about moving out.<br><br>Even before I moved out, I experienced repeated unexpected charges and payment requests, including cleaning-related and other fees outside the deposit. It felt like once you rent through them, they keep finding ways to send invoices and make tenants pay more.<br><br>I was also once locked out of the property for three days without proper support, and there were occasions where access to the property was arranged or carried out without proper prior notice to me.<br><br>Overall, the whole experience was extremely stressful, unclear and unfair. I honestly regret renting through them and would not recommend them to any tenant. If you do rent through them, keep everything in writing, take photos/videos, and challenge every invoice or deduction.... Read more
8th Jul 2026 (25 days ago)