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Whilst we initially found the staff friendly, unfortunately that’s where our positive experience ended.<br><br>We had several very disappointing experiences with the Newton Ferrers branch. The most concerning was discovering that our asking price had been reduced without our instruction or approval. We also felt that potential buyers were not followed up effectively, despite several viewers expressing interest once they had sold their own properties.<br><br>At the outset, we were told they were confident they could sell our house within two weeks. Twenty weeks later, it still hadn’t sold. To add to our frustration, we were then asked to pay a £200 exit fee when leaving.<br><br>One thing I hadn’t appreciated from the outset was that signing up meant being tied into a 20 week contract, so I’d strongly recommend reading the terms carefully before committing.<br><br>Overall, we found the service disappointing and would encourage anyone considering using this branch to do their own research and proceed with caution.... Read more
16th Jul 2026 (18 days ago)