My name is Caroline and I would just like to say how well mannered and helpful the staff were at Alexanders on my visit to Aberystwyth last month. I suffer with severe Epilepsy which means I must have my scooter and my dog Doodle around me at all times to alert me when a seizure is about to occur.
On my visit I thought I would take a look at the housing market. A lady in the alexanders office could see I was struggling on the step and came out to assist me right away, and helped me sit down. Pouring with rain she insisted to help bring the scooter inside to prevent it from getting wet and even went that extra mile to get myself and my dog Doodle some water.
The kindness and hospitality of all the staff that were there that day during my epilepsy seizure will not be forgotten. Great customer service, thank you all. My search still continues for our dream home by the seaside. See you all in the new year.
I rented a house with Alexanders from June 2017 - June 2018 and it is the worst experience I have ever had. The staff were extremely rude to us, they have absolutely no customer service skills.
I feel like the company stole from us, tricking each of us to pay £100 at the begining of our tenancy to cover reference checks (implying it would be returned to us at the end of our tenancy - it wasn’t) and £250 each from our deposit. The deductions they made from the deposit were ridiculous and totally unfair, we left the house in pristine condition and they still charged us £174 for it to be cleaned. They also charged us £185 for a mattress that had a small tea stain on it to be replaced. They claimed to have disposed of the mattress however this is highly unlikely as the mattress was completely fine.
I would advise any student looking for a house in Aberystwyth to avoid Alexanders at all costs. There are plenty of good estate agencies in Aberystwyth, choosing Alexanders is simply not worth the hassle.