I recently used Burgess and Co to sell my late Mother’s flat and they were great. I was on holiday a lot of the time and moved to North Devon during the process and they still took care or everything for me. I was always kept in the loop and every member of staff I dealt with was friendly and helpful. I was 22 at the time and had no clue about a lot of it and they never once took advantage of that or patronised me which is something I was always anxious of. Made a very stressful time a lot easier and very greatful for their help.
The staff were very helpful and the service was very good. We were kept informed of the progress throughout.
However, we think floor plans of properties on the details would be helpful.
Communicated with us extremely well and professionally, kept us up to date every step of the way. Are quick to call back if you're not able to get hold of who you're needing to speak to.
I was very disappointed with the aftercare here (the progression side). The staff doing the viewings were very good but sadly the aftercare and progression side for me let the whole thing down. Sadly it only takes one or two people from a team to alter an opinion of a potential buyer.
I am absolutely disgusted with the way we were treated by this company. We put in an offer on a property which was duly accepted . It did not show as sold Stc or under offer after a couple of days so I rang them and was informed it's no problem it would be showing that in a few hours, then a short while after this I was telephoned by a so called manager who was very unprofessional to inform me that someone else had put in a higher offer and it was now theirs after we had our offer accepted. They did not even give us the option of beating this.Tried telling me it was someone who had viewed a week ago who had now decided to put in offer. This is very underhand and I believe and so do quite a few other people that they showed other people this property after we had potentially bought it. The agent who showed us around also lied to be on quite a few issues I brought up. I will not be dealing with the Property cafe again and would advise they are unprofessional and Rude. Beware!!!
I came back and edited because the sales progression help was what I was looking for from an agent. I was really pleased when contact was made and I felt I was given time to ask questions. The lady took time to explain her routine for progressing sales and purchases, and I feel this review may also be reassuring to prospective vendors and sellers who wonder in advance what lies beyond the point of agreeing on an offer price. In my opinion, well worth an approach when looking to buy or sell. So far so good thank you.
Great Local Estate agent. Professional and trustworthy
A professional and friendly firm who dealt with an emotional Executor sale in a considerate and tactful way.
Their behind-the-scenes advice and support enabled the sale to reach a smooth conclusion. Their local knowledge and knowledge of the conveyancing process would prove invaluable to anyone buying or selling.