I received exceptional customer service from Chase Holmes when we recently viewed a property. Would definitely recommend if anyone is searching for a suitable estate agent
Can honestly say it was the biggest mistake of my life going through Chase Holmes. I am.renting a property through them, they are the agent for a landlord and I honestly feel in this instance cutting the middle man is the best option. They have the most unreliable and unprofessional staff, and emergencies like leaks through a dining room from an upstairs toilet, an external over flow leak which has been there since before we moved in, therefore the external and internal walls damaged with water damage, electrical faults - switch on a light in the dining room and the utility light switches on. All the while they tell you, they will see what they can do, no urgency or sense of compassion. I am not 15 hours without electricity. A fridge freezer full of food, most of which will have thawed and be inedible, because they have no weekend or emergency line. Disgusting service and abysmal manners!! I find it awful that landlords trust them with their homes and pay them a fee for doing absolutely nothing!!
Head Office, 59 Fowler Street,, South Shields, Tyne & Wear
My previous experiences with selling my home with estate agents had not been good. With Goldfinch I have had a brilliant experience and have sold my house within three months, beating my expectations. Excellent customer care especially from Kathryn whom was helpful, polite and patient throughout the sale. I would recommend Goldfinch to anyone and wouldn't hesitate to use them again.
I'd like to thank everyone who dealt with the sale of my property. I am so grateful for the amount of time, effort and the level of involvement you invested to achieve such a successful outcome. Your drive and determination to move things forward and get things done in such a professional manner has been outstanding. Your service is excellent and offers fantastic value for money too. Quite simply I would not choose any other agent than Goldfinch Estate Agents to sell my home. I wish you good luck and great success for the future and will definitely be in contact again and look forward to being a returning client!