The service I experienced when buying my first home through the Diss office was exemplary . A special mention for Katherine the branch manager who was highly experienced and helpful throughout the whole process. Harvey helped me with the viewings and taking back trademen to do some checks he was more than accommodating. Daniel did my mortgage and was extremely informative and kept in touch with me throughout the whole process. If you are a first time buyer... they should be the first people you call!
If I could give less then one star I would the staff at this branch have been an absolute nightmare to deal with over the last few months, spoke to three members of staff over the space of 4 days and was told three different stories all contradicting each other there is a word for that.They don't return phone calls and was therefore having to chase them all of the time to get Information.Even the seller had given up on them.Would not recommend this branch to anybody
I've never actually attended an auction here but have made several very good buys using the online bidding service, which is excellent and hassle-free.
I will not be bidding at TW Gaze again because of the way they handle absentee / live bidding. I keep finding I am unable to bid only to receive excuses and apologies afterwards. Apart from the annoyance factor for me, I feel sorry for the vendors who thereby do not obtain the hammer prices they should. If I were to want to sell anything at auction locally, I would go to Durrants in Beccles.
We reacently used Whitney Parish at Diss after the misfortune of signing with an online astate agent from which we had one shocking & strsssful mess up after another after a week from signing.
We decided to use a real astate agents, Whitney Parish, whom where not only professional but cared about their reputation & their clients.
Alex was great & went the extra mile to help.
Would strongly recommend them as they are a professional estate agents with values .
The fees for rental are way to high much more than other estate agents .they provide no facilities to pay by card yet charge you for paying in cash seem to use any excuse for an admin fee be careful . As my husband say shocking . Staff are good though not there fault
Found the lettings department very helpful, knowledgeable and polite.
Been in a few times they are rude and very unwelcomeing and don't take your concerns seriously and leaves u with unresolved issues. Even when speaking on phone they are snotty and never returns calls back to u best thing they could so is get rid of every one in there and find nice new staff that want to do the job there bring paid for