Darlows Tonypandy is the first major Estate Agent I had approached in our quest to find our first home. Shannon, the Sales Negotiator, has been absolutely fantastic with us and goes above and beyond to help us out. We’re still in the process of looking for our forever home but Shannon is very accommodating towards us and is willing to help us with everything. We look forward to continuing working with you to find our dream home and I promise that we will (hopefully it won’t take too long!)
Kirsty Louise Bell
Christine and the whole team at Darlows Tonypandy have been absolutely amazing. Christine has gone over and above with everything she has done, making the whole process enjoyable and painless. I would highly recommend Christine and the team at Darlows Tonypandy to my family and friends.
I found Sarah and Rhys really helpful, never making me feel like an inconvenience which I have experienced elsewhere. Calls and e mails answered promptly and Sarah's advice on how to prepare our property for market was invaluable. Property let within 3 days of being on the market. I would highly recommend to any prospective landlord.
Terrible business, went to view a property, loved it, went to pay the relevant fees and was then told we weren’t able to because they wanted someone else to view the property and then told the next day they were letting the other people view it. Our working family and money obviously isn’t good enough for this company
we had our house on the market for nearly a 12 month and by chance we met maria in a local store and arranged to have our property to go on the market with property plus ,we sold our house in 2 days and then we found our dream house again with property plus.The team Julie,Jazz and Jackie were amazing (sorry for stressing you all out) I would definitely recommend property plus to sell or buy your home 5* from us all the way
The experience that i had with your company was a very disappointing one.My partner and i were offered to view a property with someone from your office based in Tonyrefail at south wales. The viewing was scheduled for 9.30 A.M. on Tuesday 15th December.We turned up at the day and time stated only to discover that the person who arranged to meet us did not turn up, so i rang their office and the woman i spoke to told us that we were not on their system and if we would like to rearrange a new appointment, so i phoned them up the next day and a new one was arranged for us on Tuesday 12th January.I received a text message on that very day about four hours before our appointment to inform us that the tenancy had been granted to someone else.I was not pleased about this especially when i enquired what the reason was, i was told that the bond had been secured by these people.I asked why wasnt i given prior notice to this just to be told that their secretary must have been busy that day.They offered us a list of alternative properties on their website, but i will not be comitting myself to any of these and will not deal with propery plus ever again.It is one thing being let down once but twice is utterly rediculous.
1 St. Martins Row, Albany Road, Cardiff, South Glamorgan
Jon & Abbie provide an absolutely amazing service. They communicate with me in such a lovely personal & professionally courteous manner that you'd seriously regret going with any other agency in the area. Plus they found me a top flat, what's not to love?!
Unhelpful and large costing dispute:
We were informed by their staff that the flat we rented was up for sale after the 6 months agreement. The sale fell through for the landlord and they only informed us of this after we could do anything about it. The contract then extended putting the cost onto us.
Going through the complaints procedure they absolved themselves saying that they didn’t need to inform us of the sale falling through as there was no ‘section 21’ in writing. This meant what their staff told us wasn’t valid. They suggested that we should have sought legal advice to clarify what their own staff meant when negotiating the tenancy.
Firstly, this is far from their self proclaimed business description to ‘make the letting process uncomplicated and approachable for everyone’ (quote lifted from their website). Secondly, petty bond disputes can be frustrating enough, yet we ended up losing over £1000 in charges here. Very much worth considering before using them!