I was very impressed with the whole Office. Sophie was absolutely excellent, helped me through the whole process of finding me an apartment. Jed was also very helpful throughout the process. Always happy to help more so than their competitors down the Highstreet. Extremely happy.
We had experiences with other agencies which worked very impersonal, customers pushed through a conveyor-belt. However the treatment at Jackson-Stops was much more personal, reasonable and highly professional. Very glad to have worked with them.
Laszlo Peter Gyarmati
From an initial good experience with the viewings staff, JS serviced spiralled down to an unethical and profoundly bad experience. Having accepted our offer and deposit and waiting for a lease their management continued to offer the property and accepted a higher offer, only informing us at the 11th hour. Even the worst estate agents we have experienced had ever attempted to lower themselves to this unethical behaviour. Summary -Not to be trusted and management perhaps need to rethink how they do business..... Not possible to give no star or a minus unfortunately.....
We sold our house through Tudor and Co in August . We were very nervous about moving as we had been in our for 21years and brought our family up and made great friends with fellow neighbours . Our previous experience with agents had been dreadful so we were quite guarded.
The service offered from valuation to completion was second to none , Philip was transparent in all communication which was very reassuring and ensured that our sale went through as stress free as possible . We would have no hesitation in recommending Tudor and Co .
Lorraine and Barry Clements
From the initial meeting for a valuation to the eventual completion Tudor and Co were efficient, pleasant to deal with and made me feel that I truly was a valued individual not just a potential commission. There were undoubted ups and downs along the way (due to major events in politics!) but they never stopped trying to achieve the best possible sale for me.
Outstanding service from begging to end. Apt`s to visit my house was quick, information given, discussion of price and pictures were spot on. Marketed within days and viewings almost immediately. Very Professional - special mention to Nicola who was outstanding -with a challenging buyers solicitor -she literally called me everyday with updates and suggestions on how we can progress. Would strong recommend - no need to look elsewhere - make them your first and only call !!!! Thanks SJ Smith from Satti
They will let a property next to you to tenants with antisocial behaviour issues, and overcrowd it ( 8 people living in a 3 bedroom house) they will then tell you "with the best will in the world the number of tenants cant be controlled" ermmmmmm. Contracts? Property management??? Not difficult is it. They ignore pleas for help and emails and will devalue any property next door!!!! Police are constantly here and I am not calling them out... shows how dangerous these people are. Warning if you see a SJ Smith board go up next door, this is bad news for home owners!!! My life has been a living hell for the last year because of them!!!!!! I can hear the tenants in your property smashing the doors and floor right now. They do it constantly, I hope they wreck it then you might bother to do a background check on tenants next time. Classic greedy dismissant estate agents!!!
Excellent from start to finish and very helpful and timely at responding to queries throughout the process. Rob, Chloe and Liam were main points of contact. Would recommend and use again.
A thoroughly stressful and unpleasant experience using Laurels. Rob at Laurels repeatedly let us down whilst marketing our property, Was unresponsive, often not responding to calls or emails. We have some suspicions of being misled or worse, lied to, regarding offers received on our property. I should stress these are suspicions at this stage and investigations into this are ongoing. In our opinion, the poor service from Rob at Laurels cost us a perfect home to move into and almost lost the seller of this home thousands of pounds through loss of a deposit. My personal recommendation would be to save yourself the stress and hassle and go with agents with a long track record of excellent customer service. In Epsom, Cairds are a much better agent in my opinion and charge the same fees as Laurels, or Greenfields in the Surbiton area. Please don’t be misled by the notion that Laurels are much cheaper than well established High Street Agents are this certainly wasn’t the case in my experience. My advice, avoid.
Just wanted to say a quick thank you. I had a number of agents around and from my first meeting with Lianne at the valuation I knew my property was in safe hands. The team found me a lovely professional couple and had them moved in two weeks after my initial meeting. I would highly recommend!
terrible service, i viewed a house and made a offer to rent it. i offered to pay a years rent in advance as i own my own business and the traditional tenancy referencing wouldn't favor me. then the estate refused to forward my offer to the landlord unless i paid for the tenancy referencing, even though it would be pointless! just because he would benefit from it financially. this is actually against the law and when i complained to the head office stating that i had spoke to ARLA the property regulating body they then had a manager call me back. now saying they had mentioned it to the landlord but he was not interested in having the years rent paid upfront... sounds more like they know what there colleague was doing was wrong and they are covering for him. attempting to bully unnecessary fee's out of someone illegally... they took no responsibility for there actions and swept it under the rug as a misunderstanding?
there not to be trusted, use another company...