Excellent professional and helpful staff, especially Rob, Paige and Sebastian from the day I first called the agency. Managed to get the house sooner than I thought. They always answer to any issues promptly. With Frost Partnership for two years now and I would recommend it to anyone!
I would not recommend at all.
The guy valued my property over 100k less than 3 other agents. I personally don't think he did his research well - comparing my property to other smaller houses quite far away from my postcode when giving a valuation.
The man was rude on the phone and overly critical when looking around about my area and house - making me feel bad.
Other agents are much nicer & superior in my own opinion.
A huge Thanks to Abigail, who was very supportive in our long journey!! Always smiling and happy to help.
Excellent service all the way long in buying the house. We would greatly recommend this agency!! Huge Thanks to all members for a massive support and great job.
From the initial meeting for a valuation to the eventual completion Tudor and Co were efficient, pleasant to deal with and made me feel that I truly was a valued individual not just a potential commission. There were undoubted ups and downs along the way (due to major events in politics!) but they never stopped trying to achieve the best possible sale for me.
My experience of S J Smith has been nothing but positive! From the viewing to completion they went above and beyond to make sure everything was sorted and we were happy with all that was happening.
Honestly if you're thinking of using them don’t hesitate they are fantastic.
Thank you S J Smith for helping us buy our first home!
They will let a property next to you to tenants with antisocial behaviour issues, and overcrowd it ( 8 people living in a 3 bedroom house) they will then tell you "with the best will in the world the number of tenants cant be controlled" ermmmmmm. Contracts? Property management??? Not difficult is it. They ignore pleas for help and emails and will devalue any property next door!!!! Police are constantly here and I am not calling them out... shows how dangerous these people are. Warning if you see a SJ Smith board go up next door, this is bad news for home owners!!! My life has been a living hell for the last year because of them!!!!!! I can hear the tenants in your property smashing the doors and floor right now. They do it constantly, I hope they wreck it then you might bother to do a background check on tenants next time. Classic greedy dismissant estate agents!!!
Robert is a true professional from start to finish. Nothing is too much trouble and he is a man of his word. Even when things got very stressful due to the fault of others, he was my calming influence and I was very impressed by the level of service I received throughout the process. I cannot recommend Laurels highly enough. Robert goes the extra mile.
A thoroughly stressful and unpleasant experience using Laurels. Rob at Laurels repeatedly let us down whilst marketing our property, Was unresponsive, often not responding to calls or emails. We have some suspicions of being misled or worse, lied to, regarding offers received on our property. I should stress these are suspicions at this stage and investigations into this are ongoing. In our opinion, the poor service from Rob at Laurels cost us a perfect home to move into and almost lost the seller of this home thousands of pounds through loss of a deposit. My personal recommendation would be to save yourself the stress and hassle and go with agents with a long track record of excellent customer service. In Epsom, Cairds are a much better agent in my opinion and charge the same fees as Laurels, or Greenfields in the Surbiton area. Please don’t be misled by the notion that Laurels are much cheaper than well established High Street Agents are this certainly wasn’t the case in my experience. My advice, avoid.
We found our first property through Chase Buchanan they were so helpful in finding this for us. We were so happy with the service they provided that we recently used them to find our second property. Nick was just amazing! he went above and beyond to make sure we got the property we wanted. He was so responsive and couldn't of been more helpful. Thanks for all your help Nick in finding our new home!!
terrible service, i viewed a house and made a offer to rent it. i offered to pay a years rent in advance as i own my own business and the traditional tenancy referencing wouldn't favor me. then the estate refused to forward my offer to the landlord unless i paid for the tenancy referencing, even though it would be pointless! just because he would benefit from it financially. this is actually against the law and when i complained to the head office stating that i had spoke to ARLA the property regulating body they then had a manager call me back. now saying they had mentioned it to the landlord but he was not interested in having the years rent paid upfront... sounds more like they know what there colleague was doing was wrong and they are covering for him. attempting to bully unnecessary fee's out of someone illegally... they took no responsibility for there actions and swept it under the rug as a misunderstanding?
there not to be trusted, use another company...