Chase Buchanan - Hampton & Hampton Hill

Hampton

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We have just rented our property with Chase Buchanan. Ellie was super helpful with all aspects of the renting process from finding the right tenants to help explain the latest rules and regs. All aspects were dealt with very efficiently and in a really friendly manner. Thank you for all your help and hard work, it's much appreciated. Would recommend Chase Buchanan and the team to friends.

It is our first time renting together so we were a bit apprehensive on how it would all go but we can't thank Ellie enough for always being so helpful and even when there were a few issue's here and there with various things, Ellie always had the answer and could guide us in the right direction to get those resolved quickly. Would definitely recommend Chase Buchanan to friends and family looking for properties in the area. Thank you - we are so excited to move in to our new place!

We have just successfully rented again, our property with Chase Buchanan, and as always with the utmost professionalism. Ellie has supported us, and communicated with us with our new incoming tenants so graciously. It has been a pleasure working with Ellie, as we were consistently kept updated on the progress of our rental. All emails we sent, often with many questions and requests were dealt with promptly and with the greatest of efficiency. Thank you Ellie, and all the Chase Buchanan team, who have helped us so much over the years of rental with you. You are a great team!

We have been extremely impressed at the professional service we received from Ellie.  We have never rented before and found the admin frustrating but Ellie was always there to help, especially when I became frustrated.
Ellie kept in touch with us and responded promptly and professionally, even getting back to me on a Sunday. We have gone from enquiring about a property to signing the lease within 2 weeks and will shortly pick up the keys.
Thank you Ellie for all your help, it is much appreciated.

We've had a brilliant experience with Emma Thompson. From the start she's been very professional, supportive and friendly. She's made what I was expecting to be a stressful process very smooth and stress free and for that we can't recommend her enough. She's been a blessing. 10/10 service!!

Chase were great. Ask for Ellie. She didn’t deviate and try to sell me something that didn’t fit the criteria like a lot of agents do. Really impressed with how she negotiated the final offer.

We've had an excellent experience with Chase Buchanan so far. Ellie was very professional when showing me around the property, especially given all the various restrictions that have been in place due to Covid-19. Ellie has always been very quick and helpful with any questions that we've had. I would recommend Chase Buchanan to anyone looking to rent in the area.

Thank you Emma for your support, when helping me and my partner finding the best property! We were impressed with how profession, informative and friendly you were. The process has run smoothly and stress free.
I would 100% recommend you and Chase Buchanan to friends and family.

Very impressed with the service provided by Emma Thompson in the lettings team. From my initial enquiry, through to collecting the keys to my new home, Emma was professional, polite, and very proactive throughout. My circumstances were slightly more complex than normal, but Emma guided me through the process, and advised on the most effective way to complete the required details, often answering my questions before I'd asked them! I'm very grateful to Emma, her skills, knowledge and proactivity. I wouldn't hesitate to do business with Chase Buchanan again.

This team was phenomenal. Sarah who showed us our property was an absolute pleasure. John and Anna were so responsive, patient and kind. Best experience I’ve ever had. Made purchasing our home enjoyable!

A very helpful and professional team. While there were a couple of minor 'bumps' along the way I was very satisfied overall with the service provided. well done Chase Buchanan

Thanks Nick at Chase Buchanan! My friend and I have been looking for a place for a while and you were very friendly, helpful, professional and enabled us to get a place with little stress.
(Nicest estate agent we have met!!)

I do not have one bad word to say about this company. My experience with them has been very easy going and they are very quick and on the ball with things. I will definitely  be recommending them  to everyone who need a sales and letting agents. Big thank you to Ellie Mullady who had made this experience as great as it was!

Great agency!

Ellie who looked after us was very helpful and professional, always available to answer our questions, she ensured that communication with our new landlord was stress free and straight forward.
You will not find a better agency in Hampton Hill, fact!

Nick Roberts at Chase Buchanan, Hampton Hill, is an exceptional agent - professional, responsive, importantly not pushy and quickly tuned in to what I was looking for. I highly recommend Nick and Chase Buchanan.

Nick Roberts was very good, would highly recommend.

Great lettings team - really strong on communication and tenacity.  Nick found us fantastic tenants with no gap in rental period despite moving timelines.  Great team - definitely consider them.

The service we received was impeccable! We had Nick as our estate agent and we could not have asked for anything better. He was extremely efficient when responding to emails and calls, his customer service was excellent!! 

Would highly suggest to anyone!!

Thank you so much, you made what could have been a very stressful experience to as stress free as it could have possibly been!!

Amazing Customer Service from Chase Buchanan (Hampton Hill Branch). We have been struggling to find a property for a while and Nick Roberts from Chase Buchanan has been fantastic. 

He has been very helpful and responsive in regards to a property that we showed interest in and helped us to get the property. Nick has gone above and beyond the role of Estate Agent to help us out and it is very much appreciated!

I couldn't recommend these guys more! Not only was Nick professional and extremely helpful with all the ins and out of the process, he was really friendly and answered all my questions - silly or not. Thank you for making everything so much easier to understand

The service was quick and efficient. A very professional company. Nick was great at helping us through our questions and made things stress free.

Great service from Nick! Patient and really quick with responses. Thank you

We recently rented a property in Hampton through Chase Buchanan and have been very pleased with every aspect of the process. Nick Roberts has been an absolute start during our search. He has been very professional, helpful, responsive and efficient throughout. We wouldn't have found the right home if it weren't for him. We would strongly recommend CB and especially Nick Roberts as an agent to any prospective tenant or landlord.

I have to say that my experience with Chase Buchanan was superb. Lovely customer service ( in my case that was Nick) quick, smooth,, references were done very quick. Well Done.

Only good things to say about Chase Buchanan. We recently found a house in Hampton and they have been great throughout the viewing,  referencing, and move in process. They are responsive and always available to answer questions. Ellie M has been particularly helpful. Would recommend her to anyone looking to move.

After some really quite horrific experiences with other agencies, my wife and I couldn't recommend Chase Buchanan highly enough. They were polite, professional and incredibly responsive throughout the entire process of finding a new home. They were proactive without being pushy, and we are delighted with the property we found with their help. Definitely speak to them if you are moving in this area.

Everything has been really easy with Chase Buchanan - they were by far the most efficient agency we used. They only contacted us with places that were genuinely suitable and once we decided on somewhere, Nick and Ellie were both really quick with confirming information for us along the way. Great service!

My experience with Chase Buchanan, Hampton has been great so far. We found a beautiful little flat we wanted to rent, and Ellie M. was super helpful in getting us all set up to go forward. Very responsive, super helpful and genuinely lovely! Would highly recommend for a stress free smooth experience!

I have been renting through CB for almost a year and they have been extremely helpful when needed. I am now in the process of moving into a new property with the help of Ellie M. She has been extremely helpful, friendly and has made the process very easy and stress free. I would definitely recommend this CB branch if you are looking to buy or rent in the area.

We were well looked after by Ellie and Nick. Gave us very good advise based on the requirements of what we were looking for. Great 'can do' attitude and keen to help us out - above and beyond other agents we have experienced in the area. Would strongly recommend.

The chase team were great. Lucy in particular was very helpful. Great company to use I would highly recommend.

We chose Chase Buchanan because they seemed to have all the best properties in the area. The whole team were fantastic but Lucy in particular was very knowledgeable and helpful. They made the whole process completely stress free and now we have a beautiful new home. We would highly recommend them. Thank you so much for all your help!

Used Chase for our last 2 properties and they have been outstanding in all aspects. Everyone has been great however i must highlight Nick as a superstar!! ????????

We found our first property through Chase Buchanan they were so helpful in finding this for us. We were so happy with the service they provided that we recently used them to find our second property. Nick was just amazing! he went above and beyond to make sure we got the property we wanted. He was so responsive and couldn't of been more helpful. Thanks for all your help Nick in finding our new home!!

Excellent sales and property management from the Hampton team.

The agent we deal with is Ellie and she has been fantastic in leading us through the initial viewing process and getting our contract sorted!

We recently let a house through this agency. The experience was great from start to finish. It was complicated due to circumstance and the new rules and regulations that have now come into effect.  But the agents were knowledgable, kind, professional and confident that they could achieve a positive result for all involved. We feel especially indebted to Nick for his hard work and kindness all the way from property search and viewing through to signing of a lease.  His work ethic is excellent and he goes above and beyond for his clients.  We cannot recommend him highly enough. We would also mention that Trisha was particularly lovely and helpful to us.  She worked very hard to resolve any challenges we faced.  We anticipate a continued feeling of esteem as we move into the property which Chase Buchanan is responsible for managing. Thanks for your kind service.  Well done!

I am going trough a divorce have tried to rent a property from this estate agent and they have done everything to make my life as difficult as possible and to keep my £300 deposit.

I am self employed and I told them I haven't rent any where for past 25 years as I own my own property but I need to move out now.

They told me I need to show my salary is 40K but I clearly told them I need to ask my accountant to find out what is my exact salary but they recommend me to put 40K to secure the property and also rush me to put the deposit dawn even property would be available in two & half month.

I offer to give them 6 month rent in advance but they asking for the whole 12 month which its madness for the person has a track record of 29 years in successful business  and very healthy credit scoring and bank bank account.

I have complained now to Ombudsman and I hope they can get my money back 

I will stay away from them if I where you...

Amazing service, the team is very helpful, the telephone waiting times are next to nothing, always available, a big big BIG thanks to Ellie, top service!

A hat's off to all at Chase in Hampton Hill for their service in selling my house over the last year! It's been a long slog with the market as it's been but John and all his team, especially Anna & Chris, have always been professional and "on the case" throughout that time as well as always polite and encouraging. I'd throughly recommend them without hesitation.

-- Renters Beware --

Unethical and immoral. Would do Anything for money. Anything! Bastardos. Just want others to not repeat my mistake.

Edit : Here they go again with their lies. I have 7 reviews in total as on Mar19 written over 1 year.

Absoulte garbage service. Poorest at communication. Very Good at lying at managing. Unprofessional and pathetic. If you want to be robbed, please go ahead. They have tie ups with worst referencing companies. They have manipulated reference reports and shared personal data to other people. Worst data privacy and protection. I should have looked at the previous reviews before even taking their word. They are just living to expectations, My bad!

Exactly what happened to hank moody! I should have read this stuff. I just found out thay they havent paid Anything to the reference company, holding my funds and benefiting. Worst people ever! Do not rent with them.

-- Renters Beware --

Unethical and immoral. Would do Anything for money. Anything! Bastardos. Just want others to not repeat my mistake.

[PS : Alias name as they threatened Me & my Partner]

Pathetic service. Colluded with the Landlord to illegally throw us out of the house in a month as we had given 2 month's notice. Told me they only work for the Owner and won't be willing to help.

We recently sold our house and bought another through Chase Buchanan, Hampton Hill. 

Our chain was not straightforward but Chris and John at Chase did an incredible job of keeping everything on track. These guys are straightforward, work hard and communicate effectively.

Definitely far better than other agents I’ve experienced over the years. I’d happily recommend them if you’re looking to sell or buy in the area.

I always enjoy working with the staff at Chase Buchanan. They are friendly, efficient and always professional. I can not recommend them highly enough.

terrible service, i viewed a house and made a offer to rent it. i offered to pay a years rent in advance as i own my own business and the traditional tenancy referencing wouldn't favor me. then the estate refused to forward my offer to the landlord unless i paid for the tenancy referencing, even though it would be pointless!  just because he would benefit from it financially. this is actually against the law and when i complained to the head office stating that i had spoke to ARLA the property regulating body they then had a manager call me back. now saying they had mentioned it to the landlord but he was not interested in having the years rent paid upfront... sounds more like they know what there colleague was doing was wrong and they are covering for him. attempting to bully unnecessary fee's out of someone illegally... they took no responsibility for there actions and swept it under the rug as a misunderstanding?

there not to be trusted, use another company...

The service I received from Chase Buchanan, Hampton Hill whilst I was looking for a rental property was professional, helpful and friendly and I would highly recommend them if you are looking to source a property within the area.

Special thanks to letting agent Breda. Only one agent we meet during property search that was really helpful and professional.

These are awful! I currently rent through these and am moving out this month. They have taken another rental payment from myself and have left me with no money amd bank charges due to bills that need to paid.. my hole experience has been dreadful highly recommend finding another agent

Had an awful experience using the Hampton Branch !!

1) The agent was late to the viewing.
2) There was no apology for being late.
3) There was no hello, handshake etc, just simple pleasantries were missing.
4)Any questions we did ask were responded to with a short and dismissive response.For example we asked about the heating system as there were no radiators. We were told there was a boiler. We know there's a boiler love...elaborate !!
5) We were whisked through the first property and after 2 minutes of being in the second we were told we had to leave as she had another viewing....charming

Good work Anna !!

We had a new development of 1/2 bedroom flats to to sell and choose Chase Buchanan as they , in our opinion, got the asking prices right for the local area, where professional and demonstrated real knowledge of the area and potential buyers. The sales process spanned the last budget and the referendum so it was hard work at certain points, but john Sawyer and his people stuck at it and we achieved, within a very reasonable percentage, the predicated asking prices. I would recommend Chase' to you!

I received an amazing service from Chase Buchanan in Hampton Hill (Breda in particular). They were extremely helpful and my move was stress free. I would most definitely recommend them!

I cannot thank the team at Chase Buchanan in Hampton enough for helping me to find my beautiful home. They have been supportive and friendly throughout the whole deal, helping to accommodate me in every way. I would highly recommend them to anyone, very professional and an excellent team.

I recently let my property through Chase Buchanan due to my job relocation overseas and was very pleased with the service. The Lettings Team did exactly what they promised, securing a family for my lovely 3 bedroom home in no time at all. As a first time landlord l was very nervous but the girls in Hampton Hill were always there help and to hold my hand through the whole process. They were friendly and professional at all times and I would not hesitate to recommend them!

Just wanted to say a quick thank you. I had a number of agents around and from my first meeting with Lianne at the valuation I knew my property was in safe hands. The team found me a lovely professional couple and had them moved in two weeks after my initial meeting. I would highly recommend!

Visited the Twickenham branch and was helped hugely by a lady named Chelsea. It was my first time renting, therefore I was very nervous and she did all she could to make me feel at ease and make the best decision for me and my circumstances, without feeling any pressure. I was extremly happy with her service and higly recommend her to any future tenants looking for somewhere to rent locally!

The team at Hampton Hill were fantastic when it came to helping me and my partner find the right place. They took into account all our needs and preferences and found the ideal place for us and even negotiated to ensure it was inside our budget. Nothing was a problem. I would recommend them to anyone that is thinking about moving to a new home. 

I recently was looking for a house to rent in Hampton and Chase Buchanan Lettings Office in Hampton Hill have been fantastic. From start to finish they have made everything very clear and trouble free . I have now moved in and love my new home. I will definitely be recommending them.

Consistently the most unethical estate agent we’ve ever dealt with over the years

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Chase Buchanan - Hampton & Hampton Hill

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