EXCELLENT SERVICE FROM START TO FINISH.
I contacted Humphrey and Co to help me find new tenants for my rental property, and I was not disappointed. They were professional, organised, efficient and I was kept well informed of their progress and the next steps.
They have a very good system in place which allowed me to complete all paperwork etc online (which was extremely helpful due to the pandemic). I highly recommend them, and will definitely be using them again. Many thanks again Humphrey and Co for making, finding my new tenants such a pain free experience.
14 days ago
I have had a terrible experience in dealing with Humphrey & Co for renting out a property in London. I would recommend using alternatives. They have been very unprofessional and their service has been very poor for the following reasons:
1. We were supposed to get keys to the property on the 20th June, but were informed on the 20th itself that we would not be able to get it until the 22nd June.
2. There was no gas safety certificate for the property when we moved in. When we asked for it they said they has 'lost' / 'misplaced' it and had to send someone to do a gas safety check after we reminded them.
3. The inventory report was not provided to us until 2 months after moving in.
4. They were the landlord in our tenancy agreement, but refuse to deal with our dispute for the tenancy deposit.
I would be very careful in trusting the service they deem to offer as what they promise is not what was delivered.
2286 days ago