The rental side of the business is an absolute disgrace, lies, lies and more lies. The Senior Manageress (Bobby) lied to my mother (a pensioner) in order for her to take a tenancy. There is an air conditioning unit in the flat that my mother was swindled into renting for a year. Bobby the Senior Manageress said it was because the landlady has asthma but it's clearly because of damp and condensation problems. She went on to say it costs just pennies a month to run. It doesn't, it costs a fortune and it is so cold, my mother would need the heating on during Summer in order to stay there. My mother cannot stay there as it is so cold, dirty and the bills would be astronomical but they will not release her from her contract. Shameful.
One of the ridiculous estate agents who took more than 30 days to return a holding fee that I put down for a property that I was letting. I didn't eventually get to rent the property and also finding it difficult to get back the holding fee. Constant lying about the whole process of the funds return.
House sale, South Nutfield, Feb 2018
Before selecting Hamptons Caterham, we conducted an extensive review of all estate agents operating locally, including meeting with 4 short-listed firms. We selected Hamptons in large part because they appeared better informed than their competitors. Their service during the sale lived up to our expectations, and I would without hesitation use them again.
Shelly from Hamptons International has been a pleasure to work with from the beginning of us first viewing a property with her. She was efficient and thorough with the viewing of our property, has been incredibly responsive and supportive along the way. It has been so great to have ownership of the process with her, and it has felt that we have had a partner throughout the process.
It has been a really pleasant experience.
Big thank you to Tom at the Purley office for his help and efforts allowing me to seamlessly sell my apartment. I had been quoted lower valuations by two other agents, not only did Tom assure me it was worth more and value it higher, he actually proved it by selling it over the asking price!! Transaction was smooth and all at te Purley office helped right along the way to the new buyers collecting their keys!! Thanks guys!! N.
Possibly the worst experience of an estate agency I've ever had they forced people to see a property that people couldn't afford they don't vet the people coming round avoid like the plague Purley Branch manager Alex advises he wasn't happy with how his staff has dealt with things he will make it his personal mission to work on it gets no one in isn't in the office for days then when we question it he has the audacity to say everyone is entitled to have personal days off and he did nothing to guarantee his word then says he thinks he may of overpriced it by 40grand !!!!!!!they charge high fees get a sweetener of 12.5 percent for anything over the asking price they are the biggest sharks in the game don't use them awful awful experience.
Great service from Maxine and Jenna in Barstow Eves Kenley. They persisted over a period of time to sell our house in a tough market. Many thanks to them we are now incredibly happy in our new family home. If you are looking for proactive estate agents, look no further.
I used Bairstow Eves in Kenley to sell my property back in June this year.
I was left very disappointed throughout the whole process and found them to be very rude and unhelpful.
They gave a very good sales talk before putting my property on the market but that is where the customer service ended.
At the end of the whole house selling process i was left wondering who was worse, Bairstow Eves, or the solicitor that they recommended for me to use.
Id just like to specially mention Daniela from the st albans branch, who was superb and very professional when she helped me with properties at a stressful time. She was a star! 10/10 service. Thank you Daniela and Frosts.