Very unhelpful staff. I rang made an appointment to view a property got email confirmation only to 3 days later told they don't do viewings at that time on that day. Rearranged only for that to be cancelled aswell. DEFINITELY DO NOT USE THESE TERRIBLE PEOPLE.
We've recently bought our first house and went to William H Brown at the recommendation of a friend. I'm very glad that we did. Everyone at the Castleford branch was extremely helpful with any questions that we had, no matter how small. They checked in after every viewing, went out of their way to get us the viewings we requested due to our awkward work patterns and made sure that every aspect of the mortgage process was explained to us.
Overall we had no complaints and would recommend them to anyone.
Awful experience, was purchasing a property through the Castleford branch I found their way of working & liaising with people quite poor, however what really surprised me was when the purchase became "challenging". They informed me the vendor wanted to put the property back on the market by email!!! Didn't even warrant a call, I only hope they have the decency to share the property "challenges" with others .... would not recommend to anyone buying or selling.
Ive been waiting for booking an appointment about 3weeks and when I had it booked and went to property for viewing had to wait about 30 min and nobody turned up neither rang to say what happened !!!!! So disappointing ????????
Henley Conway did a fantastic job with my recent purchased investment property, I don’t have a great deal of spare time and he made the the whole process effortless. Great job good company.
taken my deposit and built up my hopes, then doing all they could to reject me - because im disabled. they altered my income to being lower than it is, to then say i needed 6 months rent - which i have. my credit rating was supposedly poo when i know its good. all at the last minute with a very patronizing phone call like i was a child. nice people