All staff were consistently pleasant and efficient. Service good. Thanks.
Dreadful estate agency, poor customer service, and back covering when they get it wrong. We were in a rented property and they were instructed by the landlord to carry out the handover, report, and photographs. Prior to and at the handover we were assured by the agent carrying out the handover that we would have a copy of the documentation and then that we would have no concerns about DPS as the property was in good clean condition and only things were wear and tear (in line with our 2 year tenancy), so we would get full deposit returned. Imagine our surprise when the landlord refused to return the deposit and on contacting Beresford Adams they had deleted the entire file - all handover photos, reports, and evidence in their own words "because the landlord was unhappy with the contents"! Their actions deprived us of the only independent handover documentation, and may well ultimately cost us part or all of our deposit. The matter is progressing to Court regarding the landlord and deposit and to the Ombudsmen regarding Beresford Adams and their failure to adhere to their own industry standards as well as their deletion of pertinent handover evidence and files; so further failing in their obligation to maintain records.
Website didn't work so I was unable to do even a rudementary search for a couple of pprospective properties. Their loss and another agents gain. Sort it out W.Owen. I want to see what you could offer....
Selling a house is fraught with stress and uncertainties at the best of time. Doing it when you live on the other side of the world should put it at another level. However, dealing with the Dafydd Hardy team was terrific: they were extremely professional, responsive and efficient. All in all, a no-nonsense transaction effortlessly facilitated. Many thanks. Looking forward to doing business with you again, when I finally return to North Wales.
So as a lot of people would say "real estate agents will take your money and run" which is true, but the means of it being taken or how much is taken is never mentioned. Rewind to a years ago and I had just moved into a student renting house I paid my deposit and after a lot of difficulties of trying to find a third tenant me and my friend were settled, not for long though. The house had clear signs of damp that were not mentioned, nor was it fixed. Other things were not right either, there were problems with the house guttering that they would not fix. We couldn't even use the central heating for the first month as we had no idea how to work the meter, and neither did they. The worst of this was that the business (and I use that name as they only care about money) ending up taking out our damage deposit for something we had nothing to do with. My friend and I left the house in immaculate condition when our tendency ended, the other tenant supposedly did not as he stayed for an extra month. Because of him we lost £180 in total from damage deposits, I was even nearly charged an extra £20 for nothing and I had to go to speak with them about why it had happened. In general the staff treatment for this I will say was adequate though the way they treat tenants is a disgrace and I am glad now to be away from these real estate agents. Take the risk if you have money to burn, because they'll have the flame throwers ready.