TLDR: Sold property during tenancy, told I'd be unaffected before being told I had 2 days to move out, demanding double rent payment, refusal to refund deposit & rent overpayment on a property they no longer own. Happy to take action when a rent layment is 2 days 'late' (even if the payment isn't a valid one) but outright reject liability categorically when it comes to refunding tenants.
Thieves and con-artists.
Moved in end of March 2021, landlord sold the property during my tenancy and I was told it'd make no difference to me (sold with tennant)
2 days before the sale was final I am visited by the new landlord to clarify that I'd be moving out October 15th (this was on October 13th) as Peter Alan informed him I was leaving. No conversation had been had with me.
Was made to sign a new contract, find a new deposit and rent half way through the month and was told my previous deposit and rent overpayment will be refunded.
Instead, Peter Alan attempted to charge me rent on the 1st of November (on a property they no longer managed and insisted I was moving out), then issued me with late payment warnings and potential action.
Since then I have been fighting to get my refund back. I have had my deposit (as its held seperately) but I am still fighting to get my refund back. Peter Alan insist they are not liable to repay my refund even though my statements show that my payments were sent to Peter Alan.
I've had nothing but excuses, deceit and unproffesionalism from Peter Alan, particularly Kim Wilkes whom seems to spend the vast majority of her time either never in the office and therefore never working, or just blatantly ignoring emails from me on the matter.
Legal actions have already begun though given how this will now take time, I'd rather for-warn potential tenants ahead of time! Given the choice between going with Peter Alan again or being homeless, I'll be finding myself a nice box
23rd Dec 2021 (22 weeks ago)
The staff at Peter Alan, Maesteg were great, very professional and accommodating. Megan was excellent in dealing with viewings, allowing me to visit the house a few times to take measurements etc. Jess was brilliant in explaining things to me as a first time buyer, and was always very responsive to my calls/emails. Shauna was helpful in dealing with both solicitors and ensuring all paperwork was done promptly.
The girls were all great in dealing with my purchase, and the whole process for me only took 9 weeks. Would definitely recommend their service.
25th Nov 2021 (6 mo. ago)