28th Jun 2024 (10 weeks ago)
Our experience renting with Kelway Law was a nightmare. We spent months repeatedly reporting various hygiene and safety hazards and waiting for them to be fixed, including a huge hole in our bathroom floor (which we began proceedings with the council over), faulty radiators which left parts of our house (notably our kitchen) almost unusable in the winter, a faulty shower pump, black mould, and slugs and mice in the kitchen. They eventually sent someone out to fix the hole but were never interested in the rest, letting the landlord's house fall into disrepair because of their laziness and negligence.
I've never seen such a high staff turnover which made getting anything resolved a challenge because nobody ever knew anything about the property (and management were of course elusive).
Rent increases went against our contract, and our landlord routinely came over with no warning and Kelway Law did nothing to protect us from this, even instigating one of the times this happened by providing the landlord with incorrect information about us.
After we moved out, Kelway Law withheld all of our deposit for around five months (including the undisputed part), fortunately the Tenancy Deposit Scheme were able to support us in getting the undisputed part and much of the disputed part back too. Their claims to our deposit were largely linked to their negligence of the property in the three years we were there.
Honestly they are the worst letting agent I've ever come across and I would never consider selling or letting a home through them again. I suspect the owner knew this review was coming and I hope he takes it on board and significantly improves his offering, rather than continue fleecing good tenants and landlords who pay them for a service they don't receive.... Read more