Only ever picked patients up from here as it's my job but always seems to be a nice friendly place to be
A dear friend of my family lived here. I am posting this in her memory. As Christmas comes around again, I remember her with deep affection. She had no blood next of kin, but my mother and I met her on holiday in 1995 and we all had a wonderful time together and we then very regularly wrote to her and telephoned her at least weekly, ever since 1995 the year we’d all met on that holiday. Sadly, my mother died in December, 2014. Our friend, a resident here, was deeply saddened by this and was very supportive to me in my grief. I clearly understood through my direct communication with her, that in that the next year 2015 my friend was ailing and that her memory was gradually but steadily failing. I therefore, contacted the office staff to give my name, address and details and asked to be kept informed as she declined from Alzheimer’s disease from which she died in 2016. However, they did not EVER contact me nor ever tell me anything about my friend and in the end, when she wasn’t answering her phone after many attempts to get through to her, I contacted the Office again and they said my friend had been in hospital and was sadly, not assessed as being fit enough to return back to the Bernhard Baron Cottage Homes. Instead, she was transferred to another home for severe cases where I was told she only stayed a short while and then very sadly she died. So, after all of those years of knowing her and having had regular communication, because we were not her blood family (she had no-one surviving), we were therefore, not officially her legal next of kin. As a result of this, despite caring about her, we were not kept informed as to her sudden decline nor even her transfer to another institution and then her death, and yet, my family and I had been her very good friends for 21 years. Sadly, whenever I made contact with the Bernhard Baron Cottage Homes I felt I was treated with suspicion by their administration, simply because I wasn’t her blood kin, (she really had none left at all). In the end, this has caused me to feel an acute sense of loss and deep sadness that I was prevented through their complete lack of communication with me, to be there at the end of my dear friend’s life or indeed, to be able to attend her funeral and to say some words in tribute to her life. Indeed, I only knew she’d died, when I rang to check on her progress. I am utterly appalled by this. I should add, that I am severely disabled and wheelchair bound myself and I live 200 miles away, I repeated explained this to the Administrators and I told them that I relied upon their keeping me informed, but they didn’t, and so I feel that I let my friend down as a result of their lack of empathy. As a result of this, my family’s experience, I would NOT recommend Bernhard Baron Cottage Homes and I sincerely hope that my dear family friend may now R.I.P. because I am really hurting because of all of this.
Move Sussex made moving house a breeze; really helpful, knowledgeable and friendly. We sold our property within 24 hours of it going online and they were flexible with viewing the property that we wanted to buy. Very happy with their service and would highly recommend them whether you're selling or buying.
Started of well and promising. Then the trouble began. Not returning phones calls, making up customer feed back, lowering of the asking price without permission. Very rude and blunt on the phone especially Adam
Would not recommend them to anyone
I was recommended Fox And Sons by a close family member recently as I was buying my first property, and I can say the service was exceptionally good. Our agent Kane worked closely with me and my partner to find the right property and we couldn't be happier with the result. His patience, service and efficiency was at the highest standard and I couldn't recommend him and Fox and Sons Polegate any higher. 5 stars!
Just purchased a property marketed by the team at Your Move Polegate. 1st class service from the off. Kept me up to date all throughout the process. A special thanks to Chantelle who was our point of contact. Couldn’t do enough for us and was really on the ball. The amazing thing is that we weren’t even paying them as they had not sold our property! Needless to say we will definitely be using them in the future next time we sell our home. Thanks to Paul and all.
The 'Your Move' team at Polegate are great. The communicate well and are professional in every aspect of the tasks needing to be done, either as a Landlord or someone looking to be a tenant. An experienced team that I wouldn't hesitate to recommend.