C Cheetham
very good service -- thank you... Read more
30th Jan 2025 (12 days ago)
T Winter
So far Isobella (Izzy) at fox and sons Polegate has been a great help in searching for a property always attentive, helpful and professional. Responding to requests and all questions and finding answers quickly to any without an answer, thanks for all the help.... Read more
21st Jan 2025 (21 days ago)
J Pratt
I cannot recommend Annabel and the team at Fox & Sons, Polegate highly enough. We had problems selling our home initially (with another agency) but Annabel was proactive in approaching us, extremely positive and knowledgeable about marketing to her prospective clients and getting a sale quickly……and she did just that, within a few days! Annabel kept in touch and updated us, even helping in the process of selling our other property. She remained diligent, always rang us back and answered all our queries. The team gave us a high level of service in what can often be a stressful time and we are very grateful to them. Annabel is extremely professional and with a friendly approach.... Read more
Seller
1st Oct 2024 (19 weeks ago)
D Johnson
Came in to ask for directions to the nearest printing shop. Simon printed out the directions and pointed me in the right direction. Fantastic customer service and I will be coming back to Simon when I need to sell my house!... Read more
22nd Aug 2024 (25 weeks ago)
R Holmes
Fantastic experience with Fox and Sons Polegate. Simon was incredibly helpful when helping me find my dream home. I would highly recommend!... Read more
Buyer
22nd Aug 2024 (25 weeks ago)
J Brimilcombe
Knew from the first moment speaking to Annabel she would be the agent for us it was so refreshing to deal with somebody who was so proactive and professional she was so knowledgeable and guided us to find the perfect property and utilizing additional fox and son services making the whole thing seamless, really impressed with the calibre of fox &son staff will definitely be recommending ask for Annabel!... Read more
Buyer
18th Jun 2024 (7 mo. ago)
Fox took over after Archers agents had for 10 months, and after 2 small reductions the property sold for the 2nd time.... Read more
Seller
28th Apr 2024 (9 mo. ago)
E Salimianrizi
Simon, Annabel and Emma are very friendly. They are always help you to find your dream house. They are very knowledgeable and useful. I am highly recommended.... Read more
29th Mar 2024 (10 mo. ago)
L Beagley
Annabel Vega and the team at Polegate Fox and Sons have been outstanding. We loved our home and the decision to sell was difficult but necessary. Our experience with Annabel and the Polegate team was simple, smooth and nothing was too much trouble. They understood the love we had for our home and I have no doubt that they translated this when showing potential buyers around. Our property was sold within a few weeks and they have been on hand at every step of the way helping with the conveyancing process. The experience with the estate agent we purchased through highlighted just how great Annabel has been, going above and beyond. I would not hesitate in recommending them as a team and a personal recommendation for Annabel.
Laura, Polegate... Read more
Seller
26th Mar 2024 (10 mo. ago)
M Higson
Annabel is a delightful young lady ,always cheerful and positive. She is very professional and carries out her escorted viewings with great skill and attention to detail. She has extensive knowledge of our property and others on the market. We have every confidence in her and would highly recommend her to anyone needing estate services.... Read more
22nd Mar 2024 (10 mo. ago)
Buster
Annabel vega was extremely helpful and was the best agent I have dealt with , Craig .... Read more
21st Mar 2024 (10 mo. ago)
Peter
Annabel was knowledgeable and helpful, at no time did we feel pressure or unable to ask questions etc., a very comfortable viewing thankyou.... Read more
21st Mar 2024 (10 mo. ago)
M Steele
Annabel was amazing from the very beginning, as first time buyers we had lots of questions during the process and Annabel went above and beyond to make sure we had the smoothest journey possible to buying our first property.... Read more
Buyer
19th Mar 2024 (10 mo. ago)
G Wilson
Recently had a view viewings with Annabel, the service was fantastic, friendly and informative.
I was kept informed all of the way by both Annabel and the team.
Can thoroughly recommend them.... Read more
15th Mar 2024 (10 mo. ago)
P Sullivan
Annabel, at Foxtons, was really professional and helpful in arranging viewings and suggesting further suitable properties. She always arrived at viewing on-time and had a thorough knowledge of each property. Her patience, when we had to rearrange viewing times, was amazing, and she made dealing with Fox and Sons easy and helpful. Definitely a recommendation.... Read more
14th Mar 2024 (10 mo. ago)
I Morse
Great agent and team who successfully sold our house. Really felt they were working in partnership with us and kept us well informed through out the process.... Read more
Seller
17th Jan 2024 (1 year ago)
C Parsons
The Polegate team are brilliant , they kept me informed every step of way in the sale of my bungalow. Always very pleasant and polite to talk to. I would say they are a credit to the company and would recommend Fox and Son to anyone selling a property.
Please let Emma know that I managed to move in to my new place on November 5th after 10 days in my touring caravan and settling in nicely. She showed compassion and understanding in what was for me very trying times.
A big big thank you to all the staff at Polegate and I wish each and everyone there a very merry Christmas and a prosperous New Year.... Read more
Seller
12th Dec 2023 (1 year ago)
L Edwards
Great experience buying through Fox and Sons, knowledgeable, attentive staff, nothing was too much trouble, we’ll done Polegate branch.... Read more
Buyer
27th Oct 2023 (1 year ago)
Jonathan
David Graham-smith office... Read more
8th Jun 2023 (1 year ago)
WOULD NOT RECOMMEND!!
They were telling us and our buyers different stories and lying to us both, delayed the process for months on end and blamed it on everyone else, when in fact it was due to their own incompetence!
Rude, arrogant and unhelpful.
Would never use again - stay clear!! ... Read more
Seller
3rd Sep 2022 (2 years ago)
P Hodges
Slow don't seem to want to do what you ask them to do... Read more
14th Jul 2022 (2 years ago)
J oliver
WOW, Harry showed me and my husband around a property and it was perfect, I have seen quite a few properties since this one and I am so glad i found Harry. Perfect service!! 10/10... Read more
17th Feb 2022 (2 years ago)
E Grant
I viewed a house with Kris at Fox and sons, while the house wasn't for me the office have kept in touch with me and i hope to find a new house soon, I've had great service!... Read more
17th Feb 2022 (2 years ago)
S Guidotti
Lovely restaurant /bar. Food was really nice and scenery fantastically. Highly recommended... Read more
15th Nov 2021 (3 years ago)
S Stevens
I made a telephone enquiry. .to be advised that the property was stc..although disappointed with the news after my conversation with Ellie I came off the phone more than positive. This lady was able to answer my many questions in a confident and professional manner. Having trained staff in sales management for a high street bank and mystery shopped. ..I can say well done to this member of staff. .although only in the estate agent for a short while she ticked all the boxes... Read more
18th Aug 2021 (3 years ago)
D Gordon
Very poor, saw a property I was interested in and called Eastbourne office and left message. No response called again, no response. Sent a message via well known website asking for a viewing a week later no contact. So have given up on property as if I have tried 3 times and no response how would the company be if I made an offer?... Read more
14th Jul 2021 (3 years ago)
Z Childs
A big thank you to Josh, Summer and Kris at Fox & Sons Polegate! A very professional and friendly service from start to finish. I would not hesitate to use their services again. In particular, Summer was a pleasure to liaise with and always kept us in the loop throughout the process.... Read more
3rd Jul 2021 (3 years ago)
J handley
I booked a viewing through Chris at Fox & Sons to do an accompanied visit to a new build property, I felt comfortable throughout and had the property been in a perfect area for us I would have been happy to purchase through Chris.... Read more
23rd Apr 2021 (3 years ago)
P Daley
We tried to buy a new build from them and we were given the totally wrong information regarding price, plot etc they then more or less said we were lying when we discussed putting an offer of the asking price but later were told 'oh no that one is 20,000 more' but it was the exact house we viewed !!! Which we actually viewed twice - very unprofessional !... Read more
Buyer
21st Apr 2021 (3 years ago)
S Dunsford
Me and my partner had our house on the market with an independent agency in Polegate but never got any feedback, Josh at fox and son’s kept in touch and we agreed to market our house with them, they then sold it after 2 weeks of being on the market and more than we had expected! We are now waiting to move to our next house in Seaford! Thanks Josh and the team... Read more
Seller
4th Mar 2021 (3 years ago)
M Leggatt
Brilliant service from Fox & Sons. From start to finish were were kept up to date, the whole team were brilliant with communication, always on time for viewings, very knowledgeable and made the sale of my house a nice experience. I can't recommend Josh and the team at Polegate enough.... Read more
Seller
4th Mar 2021 (3 years ago)
R eley
Seriously poor business standards. They seem to know nothing about their properties and have now lost I've 1/2 million in sales for it from me. Do not sell your property through th8s agent...... Read more
Seller
25th Feb 2021 (3 years ago)
J Winter
We tried selling our first house through an online estate agent but had no joy. Callum from fox and sons kept in touch with me most weeks and eventually we agreed to use them. we sold after 1 week and 4 viewings! Amazing service from start to finish! Thanks... Read more
Seller
26th Jan 2021 (4 years ago)
J McKeown
1 star as there isn't a zero. Booked a valuation, I was sent a text as a reminder. The agent didn't show, no phone call, no apology. 4 days later still no contact from the branch. Very disappointed!!! I will selling with one of the agents who actually turned up . Avoid disappointment, avoid fox and son ?... Read more
Seller
1st Sep 2020 (4 years ago)
D Saunders
Excellent service. Couldn't be more helpful with the house sale.... Read more
Seller
31st Aug 2020 (4 years ago)
J Smith
Professional friendly and helpful... Read more
25th Aug 2020 (4 years ago)
K P
Very unprofessional and bad communication... Read more
5th Jun 2020 (4 years ago)
M Ahmed
Lovely team, got me a good deal on my mortgage helped m buy my new home really impressed thanks everyone... Read more
Buyer
25th Oct 2019 (5 years ago)
K Sparrow
Best agency in the town, will use them again, made a very stressful experience so much easier, thanks Josh and the team, all the best, Kev... Read more
11th Oct 2019 (5 years ago)
T Waters

Terrible service - avoid
If you are a first time buyer do not believe Fox and Sons when they state you should use their in house mortgage broker ‘because all banks prefer you to’.
This is a lie - the bank do not prefer you to. I spoke to banks afterwards and they said this is not true, and they commonly hear from customers that Fox and Sons have lied to people in this way.
Fox and Sons will charge you £99 for using this service as an admin fee, and will then charge you £499 at the end of the process.
You can avoid this by going direct to the bank.
The mortgage appointment is made up of Fox and Sons broker trying to sell you unnecessary add ons like income protection. Do not be scared into purchasing these agreements.
They are relying on first time buyers being unaware and abusing this to their advantage.
The manager from the Polegate, East Sussex branch - Callum, is very rude and unprofessional - swore under his breath several times during conversation, hung up the phone on me, lied outright to me when he asked me to come to the office even though he knew he wasn’t going to be there.
When attempting to get an update from him he stated that he ‘didn’t care about anything other than getting his money at completion’.
He lacked confidence in his interactions and would benefit from some additional training in his communication skills, as currently this reflects very badly on Fox and Sons.... Read more
Buyer
28th Aug 2019 (5 years ago)
P SM
The staff & the manager need customer service & communication training.... Read more
1st Oct 2018 (6 years ago)
L Taylor
Recently bought my first property and used Toby Quanstrom as my mortgage consultant. He was excellent throughout the entire process with his professionalism and efficiency. He was available throughout the entire process and went above and beyond in alleviating any worries or concerns I had as a first time buyer. Would definitely recommend.... Read more
Buyer
3rd Jun 2018 (6 years ago)
A Bateman
Estate Agents have a challenging reputation, but the Fox & Sons Polegate Team smashed any preconceptions out of the park. Kane and his team worked tirelessly to get us an asking price offer, helped complete the chain as well as helping chase solicitors through to completion! You just can’t ask for more! Fox and Sons Polegate - would recommend to friends in a heartbeat!!... Read more
Seller
11th May 2018 (6 years ago)
A Stroud
I was recommended Fox And Sons by a close family member recently as I was buying my first property, and I can say the service was exceptionally good. Our agent Kane worked closely with me and my partner to find the right property and we couldn't be happier with the result. His patience, service and efficiency was at the highest standard and I couldn't recommend him and Fox and Sons Polegate any higher. 5 stars!... Read more
Buyer
23rd Mar 2018 (6 years ago)
J Osborne
Fantastic service. Toby was helpful at every stage of our mortgage and house-buying process. Would recommend highly.... Read more
Buyer
20th Mar 2018 (6 years ago)
R C
I arranged my mortgage through broker Toby Quanstrum. I can’t fault him at all and he made everything so simple. I would highly recommend him to anybody and I will certainly be seeing him to renew my mortgage... Read more
1st Mar 2018 (6 years ago)
A Giles
Fox & Sons Polgate have made my experience of buying a first property simple and understandable. Mortgage broker Toby Quanstrom has been excellent throughout the whole process and I would highly recommend him and the rest of the team to anyone, whether buying, selling or renting.... Read more
Buyer
26th Feb 2018 (6 years ago)
K Turner
Bought Nick French's house. It's everything that we hoped it would be. Re-located from Wallington to Polegate and so glad we did. In truth, if it hadn't of been for Kane Caulfield's drive and enthusiasm I doubt that we would of exchanged so quickly. Great Job.... Read more
Buyer
24th Dec 2017 (7 years ago)
N French
Got us a really good price for our house, and worked very hard with our solicitors helping wherever possible... Read more
Seller
18th Nov 2017 (7 years ago)
J Mansfield
Really friendly staff and very helpful!... Read more
14th Nov 2017 (7 years ago)
A Smith
I found Kane Caulfield particularly helpful!... Read more
21st Oct 2017 (7 years ago)