Meant to leave this review back in Feb. Purchased a flat in High St, Ramsgate and staff were very helpful. Needed to remortgage my paid off property in London for a very small amount, to finance the outright purchase of flat. I hit some issues with mortgage since I had been self employed for some 15 years and had done all the company accounts myself. This estate agent referred me to a specialist mortgage advisor who gave me some good advise in connection with mortgage application, which was successful.
This company are only interested in signing you up as sole agent after that there is absolutely no communication & no marketing.
I am totally dissatisfied, don't sign with them unless you have months to waste.
Thankfully our contract has come to an end and I can now move on to another Estate Agent with more business integrity!
Being a corporate firm, naturally as Landlords we were worried that we wouldn't get the personal touch. I am so happy to be able to say that i was wrong, Rachel has dealt with us through the process. Her tenacity in finding the right tenant for our property has to be acknowledged, well done Rachel and well done Your Move. 1st class service.
I would strongly recommend anyone to stay away from this estate agent.
I felt extremely judged the moment I walked in, staff are not welcoming at all but sarcastic. They were quick to give me a funny look when I had mentioned my age and when my partner had mentioned his occupation. I was attempting to find my first possible place to move out however the service we as offered was revolting. We were not told (especially me finding my first letting for the first time) how the referencing system to work and our other options. I felt very lost in this process and didn't fully understand the process, what was going to happen and what could. Never felt so uncomfortable and this isn't something anyone should have to feel when *looking to invest into a property for the first time.
Expert friendly advice. First class help from Matt in sorting out a new mortgage. I would have no hesitation in recommending TMS and they will always be my first choice if needed again in the future. Thanks again.
After being let down by our previous mortgage broker TMS picked up the pieces and did an excellent job. Fast professional and friendly. Would definitely recommend and will be using again.