It is a pleasure dealing with Wesley Ramsay. We were dealing with 2 agents, and Wesley was the only one who was prompt on all viewings appointments, had a good idea of the status of the property, and helped find a balance during the negotiation between us and the landlord. Highly recommend using Brinkleys Wimbledon and Wesley in particular.
No one turned up at the time of the appointment made only 2 days previously- when someone showed up 40 mins late- the keys didn’t work to show us around the flat. And then we were casually told that the other flat we were supposed to see was gone. Absolute waste of time taking an afternoon off work and no communication or help from them.
Very professional letting service, highly recommended.
This firm only looks after its own interests and not those of its clients. An example is offering to organise a gas safety certificate for a tenanted property. Cost £70 for the certificate: £144 for their admin charge. Exploitation pure and simple.
Brilliant service from Dexters when buying our first home. Nathan was exceptionally amazing and helpful throughout the whole process. He was always kind, funny and especially patient with us and always genuinely happy to help.
We would definitely recommend Dexters and we are extremely happy with our new home.
Thank you to everyone and especially to Nathan and we hope you all have a Merry Christmas and Happy New Year!
Much improved service from Dexters Wimbledon since Stephanie Silva took over our tenancy in the Property Management team. She is always quick to respond to queries and continuously follows up with us which is great!
The service provided us with by Anne, the renewals manager who looked after the renewal of our tenancy agreement, was very professional and the whole process was smooth thanks to her support. Wish more agencies were like this. Best of breed.
My personal experience as a tenant for two years was pretty terrible! Multiple issues with the flat were left to get worse and worse including serious issues with mold and damp, they were generally incompetent (losing their set of keys, not informing us of viewings, repeatedly getting our email addresses wrong etc. etc.). When we moved in the flat was dirty and full of rubbish, which we were left to deal with. We asked to see the check-in inventory when we moved in and were told there was not one with this property, only for it to appear when we came to move out and they wanted to charge us for a check-out inventory (this was a fee our contract said would only need to be paid if an inventory was carried out, so we had not expected to pay this given we were informed there was not an inventory). We were accused of lying about never having been provided with it (in a number of very rude and aggressive emails) and we were also generally dismayed to see that the check-in inventory listed many of the issues we went on to report to them during our tenancy, including much of the rubbish that had been left in the flat, yet none of it had not been dealt with before we moved in! We were very unhappy with how we were treated and are surprised by how well reviewed Brinkley's are.
13 October 2018
I had a positive experience when viewing a house through Eddisonwhite today. He did not waste my time and was very professional, including the lady who answered the phone at the office.
WORST service from an agency. We have a back log of over 70 emails in the short time we took tenancy...about 50 of those within the first three months...all about maintenance issues that were/are ignored, forgotten about, presumable deemed as unimportant, etc. We constantly need to repeat information, complaints, etc., and why we were charged the ridiculous amount of agency fees is beyond comprehension and an absolute mystery. Will NEVER use any Eddison White Agency again. Highly recommend that anyone with a full time job, adult expectations of a paid service and no time to constantly repeat information in order to get anything repaired STAY CLEAR!