The estate agency is very good at letting. We were tenants for two years before we moved up north for work. Every emergency was taken care of and all commitments for renovating and clearing done timely.
We had emergency response when a pipe leaked excessively and when the boiler finally broke down. Which made us think that these agents are the right choice if we were landlords. Which we are now, alas they only work in Wimbledon area where we did not buy. The check in and check out are detailed and all maintenance items are taken care of, a decorator takes care of any in minor alterations that need to be made.
Joanne, was phenomenal for getting our property issues resolved and took ownership for a lot of other issues that neither fell here or there and these eventually got resolved.
Louisa helped with our contracts and Jenny was amazing for managing a great team, managing our last month and sorting out our additional paperwork as we checked out.
All in all, these are the second high quality estate agency I have come across in 8 years,
I only wish they would expand their services to cover the rest of London and other cities.
STAY AWAY! The most Expensive estate agents in SW19 area
and provide the most crappiest service in return. Wimbledon Branch
staff members writing their own good reviews on this page. AVOID!
Having heard agency horror stories previously, during my relocation to the London area I feared the worst. However with the helpful staff at KFH, in particular, Marta & Nicole, it became our easiest move yet. They communicated with us impeccably throughout the experience and came across very knowledgeable. Much Appreciated!
Poor service and rude.
It might be a seller's market, but Kinleigh Folkard & Hayward seem to treat buyers with contempt. A general level of poor service from their agent and unhelpful responses to basic enquiries about the property, made viewing a couple of flats a frustrating experience.
Lauristons provided both a very friendly and professional service - particularly Georgina who was extremely helpful in showing us around the Wimbledon area and showed us very relevant properties with our criteria. Highly recomended.
This is arguably the WORST agency in Wimbledon.
Their property management service is utterly unacceptable. Treat both tenants and landlords as if they work for them, have dismissive attitude, and are very unresponsive.
Do yourselves a favour and avoid any property they may have.
Finally bought my first flat through Laura! She has been fantastic during my search, understood my needs, showed me the right properties, and finally found the perfect one! Thank you so much again! I highly recommend her and her team
The agents (both in Lettings and sales) are rude and arrogant. My 80 year old frail mum who was buying a flat in Kingston with KFH in July was treated in a deplorable way. The lady dealing with the sale (Ashliegh) was not present so the others around just left her begging for a ride to the property as she didn't know the bus route and the surveyor was waiting for her at the property. She instead came to kfh and begged them for a ride to the property. I would not recommend this agent to anyone. They lack simple courtesy and humanity! I called to complain and was told the agent who was the rudest to her behaved in that way because he was already on a termination notice. There are many other good agents around, please steer clear of this one.
My partner and I have rented with Dexters for 3 years and in that time James Brignell has been our Property Manager. He has been fantastic in dealing with an Property issues we experienced, very responsive to emails and in a timely manner. He always went above and beyond to have any issues rectified and was a pleasure to deal with. We would have no problem renting with Dexters again and it was very beneficial having the property managed by the agents.
Just wanted to leave a review to big up Aidan O'Brien who has been really helpful recently. I've really appreciated Aidan's style, he's clearly good at what he does, and I hope to have the opportunity to benefit from his supportive approach in the future. I'm not giving 5 stars because we haven't gone far enough into the process yet to know how good Dexters are generally, but Aidan is a great asset to them.
Just bought a house through KFH - and Laurence P made the whole process so easy. Communication is key in selling and buying - there was never a time when i couldn't get hold of Laurence and i was provided with updates regularly. Thanks for making it simple and easy :)