Amazing service from Michael, Myah and Polly at Lauristons. Quick and efficient at arranging viewings. Always quick to respond to any queries and got us through to exchange after a very difficult situation with the chain. Can’t recommend them highly enough.
25 days ago
Mine and my housemate's experience with Lauristons Wimbledon could not have been more disappointing. We contacted the agency to view a couple of properties and we were shown around by Georgina, who was lovely and very helpful, even when we wanted to view a property a second time. We decided to go for it and sign a contract, which contained some requests by us, and were agreed by the landlord. All the transactions and negotiation were done via the agency, we never contacted the landlord himself as we were never given his contact information and we were reassured by the agent that they would deal with everything for us.
Some of our requests included replacing broken cupboards and drawers in the kitchen, fixing a fence in the back garden, and removal of some items of furniture that we did not want and for which we did not have the space. To our surprise, upon arriving at the flat for our moving in, that these requests had not been met. In addition, the property manager to whom we were assigned (Talibah) is the most unprofessional person we have ever dealt with. Even though we had confirmation from 2 people within the agency that the furniture was going to be removed and the repairs were in our contractual demands, their response was that the landlord did not want the items removed and there was no time to do the repairs before we moved in. After our insisting, we were told a different version of the story in which there was a delay in clearing funds from the landlord as we was abroad and had sent a check. We were never informed of the non-conclusion of the repairs prior to our moving in. There was never any kind of intention to review the emails that had been exchanged between us and the agency to investigate who was wronged and where. I have sent several emails to the admin team and they only have a one-note reply: "the landlord does not want these items to be removed". I feel like we were lied to in order to sign a contract, and now that we are tied up for 2 years they can say whatever they want.
Long story short, it's been almost 4 months that we've been living in the flat and these requests are still pending. The kitchen cupboards have not been replaced yet and we still have some of our things in boxes. The fence in the back garden was boarded up by the neighbour from their side. The flat has been serving as a storage unit for the landlord's furniture.
Don't make the same mistake as we did and go somewhere else.
NaN days ago