Thank you to everyone at Vizors. Glenn was the 1st person we met at our home when we were thinking of selling our home back in October 2017. Our circumstances meant that we didn't decide to move for 5 months but we knew that when the time was right, we wouldn't need to get a second agent to value our home. We got back in touch with Glenn, who came out to sort the paperwork out and measure up. He
had 2 potential buyers to view as he was still measuring up! The 1st couple offered the asking price within 45 minutes, so what an excellent match Vizors did there! We didn't have to show anyone else around after that as they managed our new buyers expectations all the way.
The last 2 weeks of the process were stressful due to various checks mis-communicated by our solicitors & some minor errors along the chain, but Sam (Vizors manager) took the bull by the horns and focused on ensuring contracts were exchanged promptly by escalating issues with our Mortgage broker, company and solicitors on all sides. On the day of completion more obstacles were thrown at us meaning that the funds from the bottom of the chain up, got held up and there was a period of several hours wondering if we were even going to be in our new home! Sam and Lauren kept the lines of communication strong between all parties and reassured us it would happen.
We would recommend Vizors to anyone wanting to sell their home as they are client focused and really care about providing a friendly professional service.
Helen & George Molloy
We used Vizors to let out or home whilst we temporarily relocated our family. Throughout the rental process Charles and his team were friendly and supported us. Later when we decided to sell our property and there was never any doubt who we wanted to be our agents for the process. The team provided regular feedback and continued to provide updates as to how the process was going, this was especially important given that we lived over 300 miles from home!
Vizors have been in the property business for a long time, as one of the biggest (if not biggest) agents in Redditch he knows the area and knows the market and can be relied upon to give honest but more important accurate recommendations.
We thoroughly recommend the Vizors team to anyone looking to buy, sell or rent.
We purchased a house through Arden but unfortunately we pulled out, which was our own decision. We dealt with Amy.W while the purchase was going through and she was fantastic. Amy chased and dealt with problems efficiently and was always very helpful. Nothing seemed like too much hassle and thats what you need in the stressful time of house purchase!
Totally unprofessional, feel conned out of my agency fee! As a student and my partner having a full time job, told them we've always needed a guarantor. They told us they would get one if they needed one, so we paid the agency fee for the checks, next thing I know, our application is rejected because the landlord doesn't want a guarantor. They still kept our money and now we have to fork out more money for another agency fee. Ridiculous.
Incredibly helpful staff. Always available to answer any questions. Excellent communication during the entire process. Dealing with A P Morgan during the house buying process has been very easy and hassle free.
The worst company I have ever dealt with in my entire life!! Estate agents have a reputation of being bad but these guys actually live up to it. Failed to sell my property, failed to in customer service and care and failed in thier attempt to take me to court to try and get commission for a property they didn't sell!! Trying every bullying tactic! Threatening phone calls! Debt agency!! Court summons!! Which they failed!! And for what? Nothing but to cause misery and stress for no reason!! AVOID AP MORGAN will never recommend AP Morgan to anyone ever!!
I used the letting department at Dixons to rent one of our properties out. Kate & Liana were efficient & friendly & got our propertied rented quickly. Would highly recommend & will only use these guys in future...
As a landlord, I have used Dixons in Redditch twice this year for 2 rentals and also bought 1 property from the Bromsgrove office. Whilst some may perceive Dixons as 'pushy' (former review) - my experience has been extremely positive. It's true Dixons has a unique business strategy as far as sales goes, but that's so refreshing in this industry and I would describe this more as 'tenacious, motivated, consistent'. Yes they are sales-driven, but what I have found is that this means they go the extra mile and deliver on their promises. This is a massive advantage when they are working for you either as a landlord or a buyer.
As a landlord, I am fussy about who I rent to, so turn down a lot of applications. What Dixons (Sharaine,Maria and formerly Sarah) did extremely well, was to listen to and respect what I wanted and had endless patience with my deliberations over tenants! What I valued was that whilst they did challenge some of my thought processes, they did it in a very positive and constructive way - but always supporting what was important to me. At all times, despite their own agenda, they made it very clear that they wanted me to be happy with the tenant before I accepted - so it felt like they were on my side. They gave great clarity on specific issues such as references, contracts etc. so I knew exactly what my options were.
What Dixons excel at is the customer relationship - and do the cross-selling thing very well too (Sharaine remembered we wanted another property and picked up on one for us via Bromsgrove Sales) - they are also very good at follow up - I love an agent who does what they say they will - makes all the difference when an Agent is pro-active, steps back when they need to, but takes control when they need to.
Having tried other agents in the area, I have to say Dixons have been the most professional to work with - put your trust in these ladies ....they won't let you down!
Extremely friendly staff , their recommended Solicitor and Mortgage Advisor , Kevin was the best choice ever
No hassle at all on very reasonable price
They sorted everything out for us from the view to the keys without us leaving the sofa
Thank you Debbie , Thank You Oulsnam
We used Oulsnam Redditch to buy our new home in August 2015,what seemed like a straight forward chain turned out to be a little more complicated than we all thought but Eileen, Debbie and the rest of the team worked tirelessly to get to the point of exchanging contracts and completing. They responded quickly to my questions (and nagging) and kept me up to date throughout the entire process. Highly recommended by us!