Top notch very professional communications excellent
We made an appointment via the TAUNTON office to view an advertised property seen on the Internet. We explained we were very interested and travelling by train from Hertfordshire via London - they made and confirmed an appointment to view the Milverton Somerset property to co-incide with the arrival of our train at Taunton where we had arranged to be collected and taken to view the property. Then they cancelled our appointment out of hand even when we explained our tickets had already been purchased for the following day. When we enquired why we could not still view the properrty as we would be there anyway we were informed that the Manager refused to budge. What kind of code of practise have this company got - non ethical and unbusinesslike attitude from a pompous uncaring Manager. We are considering our legal options on this one.
Recently needed to sell my mother's house, I was helped though the whole process by a lovely young lady called Tianna Amor, she couldn't do enough for me. She helped make a very difficult thing so easy for me and kept in constant touch with me right to the end. Was very surprised as she was a very young lady but she knew what she was doing.
Disappointing service from an estate agents that prides itself on its "exceptional level of service". Waited 5 days to arrange a viewing (NOT available 24/7 as they claim!), rang up twice and was promised a call back but never received one. When I rang the third time, I was told that I had been misinformed about the property and had to give my details (budget, rooms etc.) for the third time. When I become frustrated, the lady appeared to laugh? Very disappointed.
We have just purchased a house with George James and they have been excellent from start to finish. The chain we were in was testing at times yet Russell Munster and the team were simply outstanding. Russell was proactive in keeping us informed with what was going on and going well beyond his remit to help us. Professional, polite and positive we would recommend Russell and the team without reservation.
We cannot speak highly enough of the service we have received from the staff at George James South Petherton branch . From start to finish whilst marketing our property they have been beyond professional, extremely proactive and very friendly and approachable. Each stage of the process has been exceptionally managed. We personally thank Russell,Tiffany, Mandy and Kathy for all of their hard work.George James has well exceeded our expectations and we highly recommend them.
We found Kirk and Howard very pleasant and helpful, and their willingness to keep us informed of the progress of our purchase was much appreciated. We were very impressed with Towers Wills' professionalism.
Cant speak highly enough of both of them, they were always professional and helpful, kept us well informed of what was going on. Answered any questions we had. Would use them in the future.