Recently rented out my property through Next Place, and had a really positive experience. I had been using Your Move for the last 5 years, but after a serious deterioration in their service decided i needed to change. As I no longer live in the Tamworth area I was reliant on online reviews and searching to find a new agent, and initially spoke to Vicky who gave me all the information needed, and from there i decided to go with them. I actually didn't meet anyone from the company until I handed over the keys as I wasn't in the country, but I immediately felt I had made a good decision upon going into the branch as people were very friendly and efficient. I dealt with Anton in Vicky's absence and again very efficient and gave really good feedback. They quickly found me a tenant and got them into the property, as well as arranging for a couple of repairs that needed doing. All in all a very positive experience
Terrible service, lied to me! Kept more money off me than they should. Stay clear of these!!!
Martin and Co have managed my properties for many years. I have always found them to be professional and quick to respond to any requests I or my tenants have.
My properties are fully managed and I have recommended the team at Martin and Co to friends and family.
Extremely unexpectedly poor service. Stated by Melisa and Bronagh that they are there to 'support the lanlord' no help for tenants. Very poor communication skills. Came across very uneducated with tenancies and unwilling to see both sides. Bronagh is very focused on box ticking exercises while Melisa backs up the inadequacies by papering over cracks with relationships between landlord and tennant. Their very poor maintenance company Wassall Maintainance only serve to extortionate lanlords without thoroughly communicating issues for resolution, stating unable to repair verbally rather than in writing.
Check ins were late and very short with poor documentation. Pushing tenants to sign but no service/ help with genuine issues. Do not think 4 weeks without a working kitchen is a problem! Would not advise dealing with either, lack of understanding is outstanding! ** if the reply states 'I'm sorry you don't seem to be on our records ' this is untrue. We are very much on recwith Martin and Co and will never use them to rent a property.
Outstanding letting agents! Manjit went the extra mile being flexible with viewings and always availble to answer questions. Easy transition from home to home. Professional and friendly!!
Do not trust Mr Digpal - he is a dishonest man who has defrauded our small business for only a small amount of money. If he is prepared to act this way I would recommend you stay well away from him.
Thank you Amanda. The property you showed me around was nice. Sadly I have decided to move somewhere else, but if I need to come back to Tamworth in the future, I will search through you.
Thanks again! :)
Extremely disappointed with the service received and in hindsight wish I hadn't used them. I don't think they quite realised that I was their customer who ultimately would pay their commission! Communication was poor and I was constantly chasing for updates; only to be told by the area manager that essentially when I do phone for updates if I am given the information I am after whats the problem. Between them and my solicitor no one knew 7 working days before completion that the buyer hadn't a mortgage in place?? I don't even understand how that could happen! Never sold a house before and this experience has now made my new house my forever home as I am not going through that again! Awful. Credit to the manager, because after I raised my concerns she stepped in and at least communication picked up.