A really poor experience, awful customer service and rude staff. When we came for the viewing the agent told us there will be a new washer dryer fitted and everything will be good to go from our move in date. When we first move in we speak to the landlord and he's telling us that we will have to buy our own washer dryer or go do our laundry elsewhere. The landlord let us know that he had not spoke with the agency about getting a new washer dryer for the property. We've been in our new home for a week now and we still have not received our agreements which we urgently need to sort out our parking permit. Before we kicked up fuss with the landlord about the washer dryer we went to the agency and they said they could do nothing to help us other than printing a piece of paper for us to go to the citizens advice bureau and usher us out the door as soon as possible before any new clients (wads of cash) walk through the door.
An absolute insult to be paying £360 to an agency which has clearly mis-sold us the property. The £360 doesn't even include tenant check up fees and any other hidden fees that the tenant data company will try to slap you with.
Not only that our general experience showed them to be slow to return calls for which the majority of the time I'd have to ring them back myself. I am self employed and I don't think I'd ever get single client if I treated my customers the way Jan Forsters treats theirs, but it's not a problem when you sit on prime land where property sells itself.
very poor customer service. really rude attitude from one of the agent in the high heaton office. really sad and disappointed. But when I rang another number the agent was polite and helped me to sort out the problem.