27th Jun 2025 (18 days ago)
Some of the most unprofessional letting agents I’ve ever had to deal with, no communication skills, send cowboys to do their handy work, we have a “plumber” round almost a dozen times to fix a leak that is still going and gets worse every day. When you call up to complain they say they’re doing everything right and just talk over you. I went into the office to chat to them and one agent (Sandra) was especially rude and condescending, saying I sounded like an expert on plumbing in a sarcastic tone because I knew where the leak was coming from. She then proceeded to talk over me more and more and make out that I had no idea what I was doing because I’m younger than her. Please avoid these guys at all costs, it’s taken me to get the council involved for them to replace dodgy fire doors, damp and mouldy walls and a shower that leaks a litre of water every few minutes. They will just ignore your issues and try and take as much money as they can off of you. The landlord of course is a ghost and no one has ever met or seen them. The branch manager Steph has no control over her agents poor attitudes and makes no attempt to resolve disputes in a calm, respectable and professional manner.... Read more