My husband and I recently moved house with Proctor Estate Agents, West Wickham. We found the staff to be very professional and dealt with our many queries quickly, competently and in a very friendly manner. In particular Charles Proctor and Emma Duyckers showed endless patience and nothing seemed to be too much trouble for them. They were always actively pursuing matters on our behalf.
We would not hesitate to recommend them to anyone thinking of moving.
5 stars is an understatement. Words simply cannot describe the level of service and work ethic demonstrated by the team in KFH's West Wickham branch, most notably by Vanessa and Lindsey as they are who my wife and I dealt with the most.
It was our first experience of purchasing a property, which is a daunting prospect as it is, where we realised how special Vanessa is. We had an offer accepted on a property and the sale was rocky as it was as the seller was selling from abroad. During this time Vanessa was extremely helpful in chasing the seller and ensuring all possible hold ups were at a minimum. The property then got repossessed which is where the service element truly shone. Vanessa and Lindsey did everything they can to ensure we had the best possible chance to still acquire the property, making numerous calls on out behalf and putting in good words with all the important people.
Cut a long story short, 7 months later my wife and I have finally exchanged and there is no way in the this world would this have been achievable if it weren't for the tireless work that Vanessa and Lindsey did behind the scenes.
I could not speak highly enough of both you, and the entire branch for that matter, for you efficient, friendly and determined approach.
Once again, Thank You and I wish everyone there every success for the future!
Vigs & Jo
Many people are uncomfortable to leave a negative review with their names, however, our experience was so dreadful with this unprofessional agency that we would like to share it with others. The property we've recently bought was solely marketed by this agency so we didn't have a choice but to try and work with them. However, the whole office is unbelievably incompetent. First of all, your private details are handled carelessly resulting in us gaining regular access to their other clients' private data (both vendors and buyers) both via e-mail and postal letters. Think carelessly copied in e-mails from other clients, postal letters addressed to other clients attached to ours in the same envelope. Once could be a mistake but this happening numerous times via both methods raises serious concerns.
Second, as we already had our mortgage sorted and our chain was very short and all freehold we requested the exchange date to be within 9 weeks from acceptance of offer (this is a perfectly acceptable amount of time) so we could avoid paying another 2.5 months of rental fee unnecessarily. Vanessa claimed that our request is impossible and set up the exchange date 10 weeks after the offer got accepted. Ironically, about 10 days before their chosen exchange date they started to harass us to exchange asap as everyone in the chain was apparently ready to sign immediately. When we refused to bring the dates ahead due to them being ignorant about our needs earlier we've been put under incredible and completely unnecessary pressure with their constant calls, e-mails (even to our solicitor to convince us!!) pushy attitude and agressive tactics. To the point, that I had to switch phone numbers for a week to avoid repeating ourselves the 10th time about our refusal of a last minute change of the date that they forced on us in the first place. And to the point that we got very close to pulling out of the whole purchase just to get rid of this horrible agency. No doubt, had we found another suitable property at that point we would have pulled out without thinking twice.
Thirdly, despite all the stress they caused to try and bring the exchange date earlier last minute "due to everyone was ready", guess what.. on the named exchange day the exchange had to be cancelled due to the rest of the chain not even being ready with their paperwork. It's a wonder that the purchase actually happened in the end.
I was happy with the service I received from Allen Heritage Estate Agents.
Helen Fagan, who dealt with the 'Sales Progression' was EXCELLENT!
She kept me informed of developments all along the way, and I was most grateful, especially as this was my first purchase.
Thank You Helen !
Tried to buy a house through these clowns mid 2015 only to find that the first viewing, they sent round a total newbie, she turned up 30 minutes late, told us she knew nothing about the area, nor the house and had just started a month ago, then proceeded to waffle on about herself endlessly, but was quick enough to kick us out after 10 minutes as she had to get home..
Second viewing, same woman, now wants us to leave her a review as she was doing us a favour.
Throughout the entire process of buying our house through Allen Heritage, they have never had a clue whats going on, often calling me to ask me for an update instead of the solicitors.
Frequently sat on their hands doing next to nothing, leaving me to chase them after 8 weeks of undue delays caused by them not talking to the very solicitors they recommended to us and the seller.
We frequently spoke to the vendor too who also had very negative dealings with how rude they are and how little they were doing.
They then had the nerve to ask me if I would consider using them if we ever wanted to sell the house in the future!