Thoroughly recommended. In a chain of four, KFH, not our agents, our vendors, were the most proactive by a country mile. We had a leasehold at the bottom and probate at the top and from offer to being in our new house it took 9 weeks and 1 day....and I can honestly say that might not have been so short if not for Laura's efforts. Would be our first port of call if we ever sell. Thanks all! Cheers, Chris.
Many people are uncomfortable to leave a negative review with their names, however, our experience was so dreadful with this unprofessional agency that we would like to share it with others. The property we've recently bought was solely marketed by this agency so we didn't have a choice but to try and work with them. However, the whole office is unbelievably incompetent. First of all, your private details are handled carelessly resulting in us gaining regular access to their other clients' private data (both vendors and buyers) both via e-mail and postal letters. Think carelessly copied in e-mails from other clients, postal letters addressed to other clients attached to ours in the same envelope. Once could be a mistake but this happening numerous times via both methods raises serious concerns.
Second, as we already had our mortgage sorted and our chain was very short and all freehold we requested the exchange date to be within 9 weeks from acceptance of offer (this is a perfectly acceptable amount of time) so we could avoid paying another 2.5 months of rental fee unnecessarily. Vanessa claimed that our request is impossible and set up the exchange date 10 weeks after the offer got accepted. Ironically, about 10 days before their chosen exchange date they started to harass us to exchange asap as everyone in the chain was apparently ready to sign immediately. When we refused to bring the dates ahead due to them being ignorant about our needs earlier we've been put under incredible and completely unnecessary pressure with their constant calls, e-mails (even to our solicitor to convince us!!) pushy attitude and agressive tactics. To the point, that I had to switch phone numbers for a week to avoid repeating ourselves the 10th time about our refusal of a last minute change of the date that they forced on us in the first place. And to the point that we got very close to pulling out of the whole purchase just to get rid of this horrible agency. No doubt, had we found another suitable property at that point we would have pulled out without thinking twice.
Thirdly, despite all the stress they caused to try and bring the exchange date earlier last minute "due to everyone was ready", guess what.. on the named exchange day the exchange had to be cancelled due to the rest of the chain not even being ready with their paperwork. It's a wonder that the purchase actually happened in the end.
We recently sold our house through Allen Heritage and couldn’t fault them in terms of customer service and professionalism - Angela, Kim, Barb, Denny and Tracy were all extremely helpful throughout. I would strongly recommend them if you are thinking of selling.
Tried to buy a house through these clowns mid 2015 only to find that the first viewing, they sent round a total newbie, she turned up 30 minutes late, told us she knew nothing about the area, nor the house and had just started a month ago, then proceeded to waffle on about herself endlessly, but was quick enough to kick us out after 10 minutes as she had to get home..
Second viewing, same woman, now wants us to leave her a review as she was doing us a favour.
Throughout the entire process of buying our house through Allen Heritage, they have never had a clue whats going on, often calling me to ask me for an update instead of the solicitors.
Frequently sat on their hands doing next to nothing, leaving me to chase them after 8 weeks of undue delays caused by them not talking to the very solicitors they recommended to us and the seller.
We frequently spoke to the vendor too who also had very negative dealings with how rude they are and how little they were doing.
They then had the nerve to ask me if I would consider using them if we ever wanted to sell the house in the future!