My husband and I recently moved house with Proctor Estate Agents, West Wickham. We found the staff to be very professional and dealt with our many queries quickly, competently and in a very friendly manner. In particular Charles Proctor and Emma Duyckers showed endless patience and nothing seemed to be too much trouble for them. They were always actively pursuing matters on our behalf.
We would not hesitate to recommend them to anyone thinking of moving.
The team at the West Wickham branch have been amazing from start to finish. Vanessa especially stood out against the other Estate Agents I dealt with, understanding exactly what I was looking for and being proactive on helping me find it. She respected what my budget was and never wasted my time. They also made sure the sale went through as smooth as possible.
Many people are uncomfortable to leave a negative review with their names, however, our experience was so dreadful with this unprofessional agency that we would like to share it with others. The property we've recently bought was solely marketed by this agency so we didn't have a choice but to try and work with them. However, the whole office is unbelievably incompetent. First of all, your private details are handled carelessly resulting in us gaining regular access to their other clients' private data (both vendors and buyers) both via e-mail and postal letters. Think carelessly copied in e-mails from other clients, postal letters addressed to other clients attached to ours in the same envelope. Once could be a mistake but this happening numerous times via both methods raises serious concerns.
Second, as we already had our mortgage sorted and our chain was very short and all freehold we requested the exchange date to be within 9 weeks from acceptance of offer (this is a perfectly acceptable amount of time) so we could avoid paying another 2.5 months of rental fee unnecessarily. Vanessa claimed that our request is impossible and set up the exchange date 10 weeks after the offer got accepted. Ironically, about 10 days before their chosen exchange date they started to harass us to exchange asap as everyone in the chain was apparently ready to sign immediately. When we refused to bring the dates ahead due to them being ignorant about our needs earlier we've been put under incredible and completely unnecessary pressure with their constant calls, e-mails (even to our solicitor to convince us!!) pushy attitude and agressive tactics. To the point, that I had to switch phone numbers for a week to avoid repeating ourselves the 10th time about our refusal of a last minute change of the date that they forced on us in the first place. And to the point that we got very close to pulling out of the whole purchase just to get rid of this horrible agency. No doubt, had we found another suitable property at that point we would have pulled out without thinking twice.
Thirdly, despite all the stress they caused to try and bring the exchange date earlier last minute "due to everyone was ready", guess what.. on the named exchange day the exchange had to be cancelled due to the rest of the chain not even being ready with their paperwork. It's a wonder that the purchase actually happened in the end.
We were very happy with the service received and particularly impressed with the regular calls and mails during the sales process and in particular your persistence when things on the vendors side got slow.
We would definitely recommend your services to others,
Rubbish. Cons and Cheats. Buying Selling or Renting stay away from this cowboys
We had a very good and positive experience using Langford Russell, West Wickham. From the initial meeting with the branch manager Dominic we were assigned Josh as our point of contact for the continued sale of our house. Josh demonstrated he was dedicated and hard working in arranging and conducting viewings, he was very communicative keeping us informed with quick feedback from each viewing. In a current tough and challenging housing market the sale process was conducted very professionally. Thank you again Josh and we have no hesitation in recommending Langford Russell
The whole team at Sinclair Hammelton Hayes branch were patient, professional and tremendously helpful throughout the protracted saga (10 months!) of our move. They never once lost heart in us as sellers and secured an almost constant queue of potential buyers. Their communication and process management was much appreciated. We wouldn't hesitate to recommend them to anyone selling or buying in the BR2 area. Thanks, guys!
Scrupulous yet friendly guidance throughout my buying experience. The liaison with the Estate Agents selling my property was clear and professional throughout. I would certainly use this firm again if I were selling or buying.