I received a brilliant level of service from KFH when buying a house through them recently. Lisa was brilliant very helpful and professional and dealt with any queries we had very promptly. I would highly recommend them if you were buying or selling a house.
Beth has been a pleasure to deal with and has been very proactive in chasing everyone up in order to complete my house move. Would definitely recommend Beth and the team at KFH.
I used KFH West Wickham first for a valuation of my father's property when he passed away, and later to sell the property. From the first meeting to the completion they were nice to deal with, pro-active, extremely good at keeping me in the loop with developments. I deal with plenty of estate agents in my work life (removals/house clearances) and competence levels can be seriously questionable, but KFH WW were an example of how they all should be - absolutely on the ball throughout the process.
Perhaps not as cheap as some, particularly these new "do it all yourself" estate agents, but frankly for taking the stress out of the process, particularly at the stressful time after the loss of my father, they were worth every penny. Plus I have a distinct feeling that they got more for the property than other agents would have, which probably paid for the difference anyway!
In summary - excellent. Would happily recommend to anyone.
Many people are uncomfortable to leave a negative review with their names, however, our experience was so dreadful with this unprofessional agency that we would like to share it with others. The property we've recently bought was solely marketed by this agency so we didn't have a choice but to try and work with them. However, the whole office is unbelievably incompetent. First of all, your private details are handled carelessly resulting in us gaining regular access to their other clients' private data (both vendors and buyers) both via e-mail and postal letters. Think carelessly copied in e-mails from other clients, postal letters addressed to other clients attached to ours in the same envelope. Once could be a mistake but this happening numerous times via both methods raises serious concerns.
Second, as we already had our mortgage sorted and our chain was very short and all freehold we requested the exchange date to be within 9 weeks from acceptance of offer (this is a perfectly acceptable amount of time) so we could avoid paying another 2.5 months of rental fee unnecessarily. Vanessa claimed that our request is impossible and set up the exchange date 10 weeks after the offer got accepted. Ironically, about 10 days before their chosen exchange date they started to harass us to exchange asap as everyone in the chain was apparently ready to sign immediately. When we refused to bring the dates ahead due to them being ignorant about our needs earlier we've been put under incredible and completely unnecessary pressure with their constant calls, e-mails (even to our solicitor to convince us!!) pushy attitude and agressive tactics. To the point, that I had to switch phone numbers for a week to avoid repeating ourselves the 10th time about our refusal of a last minute change of the date that they forced on us in the first place. And to the point that we got very close to pulling out of the whole purchase just to get rid of this horrible agency. No doubt, had we found another suitable property at that point we would have pulled out without thinking twice.
Thirdly, despite all the stress they caused to try and bring the exchange date earlier last minute "due to everyone was ready", guess what.. on the named exchange day the exchange had to be cancelled due to the rest of the chain not even being ready with their paperwork. It's a wonder that the purchase actually happened in the end.
Mann sold our property and were very easy to work with. They made sure that the sale went through as swiftly as it could do. We had a very good experience!
Unfortunately, pretty useless. Bought from them and had impersonal and fairly consistently incompetent service from our particular estate agent. She didn't listen when they called us asking questions and didn't answer questions when asked. Would recommend avoiding selling or buying if possible.
Thankfully the branch manager stepped in and fix to mistakes.
Jon Claustres was very professional and very helpful. He ensured the handover of the property happened smoothly and he dealt with any issues promptly. I would highly recommend this agent!
The worst agents I have ever dealt with. The property we moved into wasn't cleaned beforehand. There was mould stains around windows, dead spiders hanging from drawers, rubbish in the bin, dried food spilled out into the drawers and cupboards. I had to delay my move in date because the unfinished apartment was still very much furnished. I had to source them a removal van only for them to turn up late meaning I had to clear the furniture out at 5 months pregnant. After 3 weeks, the bath cracked and collapsed because the supports had rotted away. It took 3 weeks for them to fix this. Rising damp and mould plagued us for 6 months where we were told it's not a priority despite my being asthmatic and pregnant and having a toddler. It took a call to environmental health to start getting things sorted and even then they lied about what works were booked in. One of the worse things was probably having a faulty boiler that leaked for months.
Email communications are so rude, particularly from Andrea and Mandy, we cannot bear to continue conversing with them and it's hard to log a complaint as they are 'not allowed to divulge details of senior managers'.
They changed our direct debit forms by hand so you can see it's a staff member's handwriting then accused us of paying the rent a day late each month. It's just a shocking establishment with a disgusting way of conducting business. If you've a property to let, don't expect it to be managed well. If you're looking for a rental, don't expect anything once they have your deposit.
Starting from the first meeting Hilton Smythe were very clear and precise about the whole process. They were very easy to work with and very professional. All sales enquiries were handled promptly. All of the staff I dealt with were very knowledgeable and competent and explained in detail the steps that were taken at each stage of the proceedings. Any questions I had were answered immediately and in depth. Hilton Smythe ensured that all documentation I needed to handle was provided promptly by them and they clarified any aspects that were in any way complex. The solicitor they provided was excellent and instrumental in ensuring that other solicitors involved in the transaction also acted promptly. I am pleased to recommend Hilton Smythe as a very capable company who worked with me and produced a good result with the minimum of effort on my behalf.
Was just told on the phone, that they were out of my league! Then he hung up, all because I questioned the 5% selling fee. However, after the company reading the review, they called me up and apologised. Well done! Apology accepted!