Great Estate Agency, Lovett were amazing in finding me my first Buy-to-let property, and the Lettings team were just as good finding me an excellent tenant! I will definitely be using Lovett again!
Firstly, this is my first negative review ever. I just edited a positive one that I wrote below due to the strongly disappointing circumstances.
Don't go near this Lovett if you have anywhere else to go, the people I've met stole our money and lied.
When me and my partner moved in on agreed date, the flat wasn't prepared for us - it wasn't cleaned and was just dirty (pictures saved to show for people of interest). We already had van full of staff parked in front and moved out of our previous flat the same day, so we had no choice but to move in.
The Lovett agent proposed that we should then clean this apartment by ourselves and the agency will pay us for it. It was weekend and cleaner couldn't be organised, so we agreed to it. We've worked through the weekend to clean fridge/floors/kitchen/cupboards/toilet etc. The Lovett agent responsible for cleaning was sent by agency to check if it is up to the standard and apparently it was, because no decision to send a professional was made to clean it for us some more.
But the money payment was postponed until the day we moved out. We made an extra effort and worked through the weekend to make the place shine (pictures to show to compare to the state when we moved in to show for reference) Then the Lovett agent came again and said now it isn't up to the standard and they cannot give any money to us for the first cleaning to pay for this one.
So they lied to make us clean the apartment for free. Maybe they just think they can use us because we're foreign. Anyhow, keep away. Strongly disappointing and not a trustworthy agency.
Unikajcie jesli mozecie - na koniec nie oddaja pieniedzy i oszukuja.
Really great and genuine estate agent. Scott Dutton was always on the ball, chasing progress and keeping us informed throughout the process of buying our first home. We can't thank him enough for his help, especially for finding the time for last minute appointments and explaining the process to us so we could understand what was going. Would definitely recommend to anyone who is looking to sell or buy
Absolutely appalling service, we needed our buyer to commit to a move date, we needed to know in order to purchase a park home and inform work we were leaving, as he wouldn't commit to one,we had to come up with dates ourselves, when these dates were put to Alison she basically flipped and made judgements and accusations that were completely untrue and unjust, we haven't finished our sale and move yet and are horrified we have now no choice but to deal with someone like this to complete! Good luck if you use her.
Chris and his team are by far the best estate agents I have ever dealt with. We have used them in prior sells and purchases and I rate them highly. Professional, honest, reliable. We have had some complicatons with our recent sale and purchase and I can't praise the team highly enough for the way they have managed the situation. 150% value for money. The team know their stuff and are always so warm and welcoming. I will happily use them again and again.
I recently brought a house through Edwards and I found them to be professional and always happy to assist in the buying process. Every member of the team i dealt with were well informed about our situation and were instrumental in a quick completion.
Having recently listed with Edwards I would not recommend listing through them. The overall experience was one of a shambolic company who can't seem to keep up with what they have or haven't told you. If I could give a 0 Star review I would. The initial meeting was very positive and gave a very good first impression and they are keen to get your listing. However after the pictures were done and contract signed this is when you notice a certain downturn in communication, viewings, accountability and overall feeling of not enough time for you. We didn't hear anything in 2 weeks from the initial listing going live and the first contact was a call to reduce the price without any relevant argument for why. Once we agreed to come off the market with them, before we went on holiday, I thought all would be well with the world and we can reassess our options when we get home but now 2 weeks later we still have their board up at our property and no end in sight for getting this company out of our lives. All I would say is don't list with this agent!