Balgores Hayes provided an excellent service from the moment I walked through the door. In particular Joe Hayes was fantastic. Very efficient, attentive and made sure I was updated throughout the process. He listened to what I wanted and provided viewings that were suitable. The whole process was made simple and easy.
I would highly recommend using them.
The initial meeting with JH was professional and friendly. Once he had secured our signature to use Balgores, without being asked we started to be looked after by other members of staff . I was at home twice when Balgores turned up unannounced and let themselves in to find out later they had forgotten to confirm a show around.
We were lied to on numerous occasions once our property had been sold, fortunately we knew one of the new owners who confirmed what they had told us was not true.
We were also given very bad advice regarding renting a home, we were told not to start looking until 2 weeks before completion which has left us homeless
Their renting department is worse than their buy/selling dept, we never once heard back from them.
I tried complaining to JH but have heard nothing for 2 weeks so have no other option but to leave negative feedback here
Excellent estate Agents. We used the Hockley branch recently to both sell and purchase our home. They were all very helpful, informative and professional. I’d have no hesitation in recommending them. Top service.
Absolute joke, rented through them and absolutely terrible TERRIBLE communication through phone or email, they never seem to be in and leave early so if you drive all the way down there they may not even be in. Don't care about tenants just follow the money and always seem so moody as well, don't expect much from them and if your a landlord look elsewhere. Staff need firing or training. Go elsewhere.
Both Zac and Erica were fantastic when it came to buying a property through them. They were always prompt to respond to me and were extremely flexible with my viewing requirements. There was an issue that needed resolving before exchange and Zac ensured this got dealt with and kept me updated. Different to the norm and highly recommended.
Really a bad experience, will never use them again
I would highly recommend HS Estates. Felt very welcome from the offset, through to the final transaction. Lovely approachable and down to earth staff...thank you for helping me find my first home and making the whole experience less stressful!!
Very poor service and try to fleece you for all they can when your tenancy comes to an end.