Are Abbotts - Basildon Right For You?

This is the first time with Abbott's. We were looking for a property to rent. Had been for a while.
Peter was the person who met me at the property. I found him to be cheerful & chatty. I have been dealing with him since viewing the property & now we have a moving date. He was polite & helpful & a pleasure. Would recommend Abbott's. Thank you

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When buying property, you need someone who completely understands your needs and works on helping you achieve your goals. Amy Rendall of Abbotts Basildon has been an angel. I like that she keeps communication flowing, giving feedback when necessary. She is very professional, detailed and has a very positive attitude which I admire. You are an asset to the whole team. Keep up the good work!

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I have very positive experience in my dealings with Abbotts Basildon. Thanks to Amy Rendall for her great customer service and always going the extra mile. She does not mind staying late to make sure bookings for viewings are scheduled especially when it is difficult to get through to the vendor. She understands her client's needs an is always willing to work with the customer in achieving this. Very reliable.
My overall experience with the whole team has been very good and I will recommend this agency.

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Amy Rendall certainly kept us going through some pretty stressful weeks, a constant smile, a friendly voice and lots of support. Amy was as excited as us when our buyers put in their offer showing she really does cares about her clients that’s why we award 5 stars. Not forgetting the rest of the team that we did not have as much dealings with.

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Chris, Sam and everyone I dealt with at Abbotts were so helpful with finding a tenant for me. Their guidance and advice were invaluable, and they were always available to deal with my enquiries and requests. I have no hesitation in recommending them.

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I would like to highly recommend Abbotts but personally, Jorden, Amy and Jade who are all a credit to the organisation and really made the process of selling our home run as smoothly as possible. My fiancé and I were exceptionally impressed by the care, speed and service received from all three of the above.

After making the decision to move, we started scouring the market for our new ideal property. A few weeks in and we found a house that we loved so knew we had to get the ball rolling and sell ours quickly so we didn’t miss out. We didn’t have much time to think about which agent to use so decided to use Balgores who were managing the property we were keen to also purchase. For eight weeks, we were hardly contacted, not kept in the loop and had quite frankly the worst experience possible. We had one viewing in 8 weeks and although the market was quiet, we didn’t feel like the agent were being honest with us at all. After losing the house we wanted to buy, we decided to take some time to compare agents and Abbott’s seemed to be everything we were looking for. Jorden initially came to value the property and we were impressed from the beginning and knew we had made the right decision. The approach and attitude from Jorden was professional, knowledgeable and he is hugely likeable. I was honest from the beginning of my expectations and Jorden assured us they would be met; that they most definitely were.

Once our property was on the market, Amy took over the selling process. I received daily calls or texts as sometimes it was difficult to reach me at work (even on Amy’s day off or at 8/9pm at night). Amy’s work attitude is spot on, she went above and beyond chasing for updates on viewings etc and ensuring I was always kept up to speed. A few weeks later our property had sold and we were back hunting for our new dream home which we identified 5 weeks later. Given that the purchase of our new home was 5 weeks behind, Amy did everything possible to chase for updates throughout the chain to tie the two transactions together and inform me of the next steps. There were times throughout the process where I felt it would never happen, got overly emotional and just wanted to give up but both Amy and Jade spoke through everything to ensure I felt at ease that they were managing things and I didn’t need to worry. This was so reassuring given that I work in a busy environment where at times, responding to emails and calls can be impossible.

In Amy’s absence, when she finally got a day off, Jade would regularly call to update me, even if they may have seemed like small silly updates just so I was kept informed. Nothing was ever to much for this team and they will all go exceptionally far in their careers with attitudes they demonstrate.

I would highly recommend all of the team we engaged with at Abbott’s and would like to thank them all for the help, guidance and assistance in selling our house; but more importantly, restoring our faith in the estate agency market after we were so poorly treated and let down by Balgores. I would highly recommend them to anyone.

Thank you all, you’re fabulous!

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