R Appleyard
Charlotte and her colleagues provided a really professional and smooth process from start to finish which puts Acquire above the rest. Would definitely recommend... Read more
10th Dec 2021 (3 years ago)
A Tran
Charlotte and her colleagues were extremely helpful with a very quick turnaround and super responsive. Would definitely recommend!... Read more
10th Dec 2021 (3 years ago)
SERRANO5J
Daniel, Charlotte and Aaron showed great hospitality, attention to the customer and professionalism. Great agency if you would like to rent or sell your property!... Read more
30th Nov 2021 (3 years ago)
T Price
This company is dishonest and will waste your time, please do not use them. After calling them several times to arrange a visit for a flat I was told I could go and see one during weekdays. Unfortunately I was unavailable. I tried to organise one the following week and was told the tenant had not provide permission to view the flat. I was surprised as this wasn’t the case the week before. I then continued to to ring for updates and was told the same. Turns out the let had been agreed with someone else and they were lying to me the whole time. Holding me for insurance in case the agreement fell through. I would advice all landlords to drop them as they will give your property a bad reputation.... Read more
Tenant
15th Nov 2021 (3 years ago)
V campbell
Small office occupied by a team of lovely people! I had a very personal experience which I’ve found is a unique quality in this business. I was housed with people who shared my values, everything was straight forward and they were accommodating regarding my short tenancy request. Would recommend to anyone looking for a place to live, especially new residents of London :)... Read more
Tenant
20th Sep 2021 (3 years ago)
C Fessler
They're either scammers or completely incompetent; the jury is still out.... Read more
11th Aug 2021 (3 years ago)
S Armano
One of the best Agency I have been in contact with. Jenny is Super professional, Always follows up with an email and her response time is amazing. I had many changes along the way and she was more than happy to help me with the process as well as moved face paced with the timeline I had set. I couldn’t have asked for a less stressful experience as I was able to ask as many questions as I wanted and never got frustrated. - Thank you Jenny You’re Amazing!... Read more
22nd Apr 2021 (3 years ago)
B Road
Acquire are a great team to work with, very professional and a pleasure to work with, thank you.... Read more
16th Apr 2021 (3 years ago)
C .Nwabuoku
All the people I spoke to on the phone were nice and polite, however I put in an application for a property 2 weeks ago, and had to chase this up twice as there had no been update on whether or not I had been successful. When I called the first time I was told that I would get a phone call on the outcome of my application, so I waited around a further week for a phone call and still heard nothing back. I also sent three emails and have not had one response.
I then checked on the website and can see both the rooms I applied for have been let, which is fine I understand not everyone can be chosen, but considering I would be told the outcome of my application and it took two weeks in which I had to chase it up myself I am thoroughly disappointed with the whole process.
When you like a property and you are waiting around to be heard if you are chosen, you may turn down other properties in anticipation of waiting to hear back from the place you like the most. To be told I would be called back and never receiving that phone call only to hear the rooms have already been let was highly disappointing as I believe it would be good to let applicants know the outcome. Even if not in the form of a phone call but updating the website to say "unsuccessful" on the application.
This whole process I've had no real communication and the waiting game was anxiety provoking. Also I was surprised to show up to my initial viewing and see around 15 other people there at the same time in the middle of a pandemic. It seems strange to me to schedule so many viewings at the same time for a 4 bedroom property.
The property was nice at least so I hope those staying there have a good experience.... Read more
24th Mar 2021 (3 years ago)
S E
A waste of time. They posted photos of a supposedly very nice flat that didn't bear any resemblance with the flat itself, which was in a terrible condition. And I was assured by phone that the flat was very nice. Also the estate agent was very unfriendly.... Read more
5th Nov 2020 (4 years ago)
D Moyce
Absolutely brilliant friendly team got the job done, swift & helpful application. Hence we're all moved in now enjoying our new home...!! Many thanks Kristian and the team. Best wishes Diane & Tony... Read more
Tenant
20th Oct 2020 (4 years ago)
B Cliff
Dishonest and very shady... the agency told me I had my offer accepted by a landlord last week, and after a week of silence on their end (during which they ignored calls/emails) I finally got through to be told that the landlord had gone with someone else. It's hard enough flat hunting during a pandemic without this weird move from the agency - you'd have thought they'd be more human. I'm now searching for another flat with only a couple of weeks left on my current lease, and I wouldn't wish this on my worst enemy. Notice how 90% of the 5* reviews on here are written by people who have only ever written one review........ avoid like the plague!... Read more
Tenant
8th Sep 2020 (4 years ago)
C Serrano
The worst real estate agency. Impossible to contact them, and they do not take charge of technical problems in the house but you have to manage and solve them yourself. They do not want to return the house deposit to us because one of the rooms was not rented due to covid-19 and they make us pay it through our deposit. I do not recommend it to absolutely anyone.... Read more
Tenant
20th Aug 2020 (4 years ago)
G Metin
They are so nice and helpful in any condition. The house was amazing... Always so warm and location was incredible.. Thank you! I am happy I met with them..... Read more
22nd May 2020 (4 years ago)
T Broomwood
Very professional and good value agent that let and manage my house. Always give their best effort to keep landlord and tenants happy. Highly recommend them... Read more
Landlord
14th May 2020 (4 years ago)
R Jameson
Liam has been invaluable in helping me rent my property. No issues has been too big or small. Liam has been helpful, friendly, proactive and very resourceful. I look forward to working with Liam from Acquire Estate again.... Read more
Landlord
13th May 2020 (4 years ago)
D Cchi
Fantastic Experience with Acquire in Battersea.
We had a fantastic experience with Acquire after another agent had failed to rent our property.
Liam at the branch was helpful, courteous, knowledgeable and supportive at all times and managed to get our deal tied up quickly and smoothly.
Very grateful to them for their hard work.... Read more
Landlord
31st Mar 2020 (4 years ago)
A Rosamilia
In my opinion one of the best agencies.
I am really happy I met them.
Professional and kind, they are a experienced young team.
I have been living In London more than 2 year but only with them I felt at home and safe.
Really recommend... Read more
Tenant
16th Mar 2020 (4 years ago)
H FAMILY
Great team, amazing help, thank you.... Read more
7th Mar 2020 (4 years ago)
R M
Easy application process that puts you with well suited flatmates, open communication and provide good service when requests are made. Made moving to London very easy for me.... Read more
27th Feb 2020 (4 years ago)
J Kristiansen
I would strongly recommend Acquire Estate Agents! I have recently moved into one of their properties and I have had nothing but faith and trust in them since day 1. Tentative at first about a possible arduous online application form - please don't be put off, completely worth it! - but doing that only showed me how professional the company is and how well-suited they want each housemate/hold to be.
I have had the fortune of liaising with Aaron and My about the property throughout and they are extremely friendly and very happy to help with any questions or needs that you have.
Thank you! :)... Read more
Tenant
27th Feb 2020 (4 years ago)
C Phillips
Do not use these guys. Unprofessional and untrustworthy. Have to chase and chase for responses. Never come back on calls or emails. Complete liars. Hidden costs also. Please do not rent from them.... Read more
Tenant
25th Feb 2020 (4 years ago)
G Stevenson
AVIOD this company, absolute jokers, having worked in the London property market in the past, I am always happy to give a new platform a chance.
I did so you don't need to.
Booked viewing on the online portal, rang office twice to get confirmation of booking, staff member couldn't be less arsed, no level of customer service at all. Second time spoke to someone who didn't understand English and couldn't or would not help me with my query.
Turned up to viewing along with another 9 people booked in for the same time ???? absolute unprofessional joke. Guess who got shown round first, the international students who most likely have money up front for the full tenancy. The negotiators focus was all over the international students, it took me about 30 seconds to realise this property group are not getting a penny of my hard earned money. Main room that most non students wanted to see couldn't get access, what a waste of time, agent again count be bothered as the rooms clearly went.
Unless you are really desperate to live with "cool" (as described by the agent) strangers, really really don't bother. Slap dash at best.Its companies like this the hit home the industry needs better regulation and all round higher professionalism.
Response from Acquire Estate agents:
Dear Guy Stevenson (AKA Gstratch) Self Employed Hip PoP and Grime DJ. Thanks for your review. Our houses are designed for professionals (not necessarily for Students or Self Employed Hip Pop DJs). Sorry it has not worked out for you, but perhaps you are not the type of Tenants we or any of our Landlords would consider. All the best with your Search.
Acquire, if you are going to attempt to "discredit" me after my honest review of your company and my experience, get my name right, Its Gscratch.
"but perhaps you are not the type of Tenants we or any of our Landlords would consider" -- This is what an application process is for which you did not provide so I provided you with a full bio of who I am, which you replied to with "book a viewing on our website"
"Our houses are designed for professionals" I doubt it, just "very cool" people.
I think I"m not "suitable" because I can see how you work.
I also know when I am being lied to about how often a cleaner comes to do the communal bathrooms, grim.
Yes, I am a successful self employed DJ and programmer, working for 3 of the biggest venue holders in London. Before I achieved this I worked in the London property market to great success, hence why I can tell you're a joke setup the second I turned up to the viewing and before by your terrible customer service over phone.
I wouldn't give you my hard earned money to your company.
Many thanks though, it did work out for me. I found an actual professional, ethical landlord instead of a "holding company" that only cares about return and not their tenants.
To anyone considering this company....
Give them a call and confirm your viewing and hear if the person cares or not, then arrive at your viewing to have a load of other people there to view with you creating a "level of urgency" for the room or house, very unprofessional when your website leads you to believe that you are booking a 15min slot.
I sign this off to the person who responded to my review. Its 2020, people make good money in many different sectors and ways, if this shakes you that is what a guarantor is for isn't it? Who cares when you have international students with money up front though right?... Read more
Tenant
29th Jan 2020 (4 years ago)
R Mohammed
they did a great job renting my house in tooting, which wasn't easy. thanks a lot team acquire... Read more
Landlord
21st Jan 2020 (4 years ago)
C Clarkson
Just rented my house with Acquire. Fantastic advice and service from the start. Great Tenants as well. Can't fault them. Thank you.... Read more
Landlord
10th Nov 2019 (5 years ago)
M S
It started quite badly, I went for a viewing and the agent was late. He just looked at his phone and was not bothered to show me around. Knowing I will not live with this agent I took the place with my friends. I met the landlord next day who said that the agency is pretty bad and if something is wrong with the flat he will sort it as he has building company. The neighbours from above were flooding us and there was no light for 6 months. My flatmates started to move out and the agency put responsibility to find other tenants on me. I was searching, checking if they have job etc and the agency was just taking money. I had to remind the agency about the end of tenancy agreement, all paperwork, and whenever I came over to the office they did not know what I am on about event thought the address was written in red on the board as 'urgent enquiry'. They blamed some poor agent who happened to be on leave because of family issues. Good work management will imply shifting that property to another agent, but not here. On multiple emails I was confused with the property owners, not surprising if I was forced to take those duties over. Eventually I decided to move out and of course I was made to find a replacement or I will not get my deposit back. I found replacement and did all the paperwork. A month later I heard that the agency kicked everybody out. Rude, obnoxious, not fulfilling their duties, not managing property at all. Avoid. There are way nicer and better agencies to rent from.
As there is no chat thread on google I will comment on agency reply here:
The flat was at 14 sharp house, The owner was Nick Paul, so acquire is not the landlord. The management was awful therefore the landlord had to manage it for acquired. And nope I am not lying. And I do not need any help as I moved out. Also most of your reviewers got 'one contribution' to the entire review system of google reviews, which makes certain suggestions.... Read more
Tenant
22nd Aug 2019 (5 years ago)
J Dean
Had a great viewing with Acquire. They are super helpful and had some amazing properties. Thanks and really appreciate your time.... Read more
21st Aug 2019 (5 years ago)
M S
It started quite badly, I went for a viewing and the agent was late. He just looked at his phone and was not bothered to show me around. Knowing I will not live with this agent I took the place with my friends. I met the landlord next day who said that the agency is pretty bad and if something is wrong with the flat he will sort it as he has building company. The neighbours from above were flooding us and there was no light for 6 months. My flatmates started to move out and the agency put responsibility to find other tenants on me. I was searching, checking if they have job etc and the agency was just taking money. I had to remind the agency about the end of tenancy agreement, all paperwork, and whenever I came over to the office they did not know what I am on about event thought the address was written in red on the board as 'urgent enquiry'. They blamed some poor agent who happened to be on leave because of family issues. Good work management will imply shifting that property to another agent, but not here. On multiple emails I was confused with the property owners, not surprising if I was forced to take those duties over. Eventually I decided to move out and of course I was made to find a replacement or I will not get my deposit back. I found replacement and did all the paperwork. A month later I heard that the agency kicked everybody out. Rude, obnoxious, not fulfilling their duties, not managing property at all. Avoid. There are way nicer and better agencies to rent from.... Read more
Tenant
26th May 2019 (5 years ago)
J Pendle
good experience renting with acquire, thanks for all your help... Read more
Tenant
14th May 2019 (5 years ago)
D Do
Great team, really nice guys to work with, highly recommended... Read more
14th May 2019 (5 years ago)
D santos
great guys at acquire, really helpful and they know their stuff,... Read more
6th May 2019 (5 years ago)
J PARIS
Agency very attentive. Flats clean and comfortable. Rent affordable.... Read more
Tenant
21st Feb 2019 (5 years ago)
D langman
really professional and helped us a lot with our move, couldn't have done it without them... Read more
16th Nov 2018 (6 years ago)
C Brandon
I have a great experience with Acquire. They respond and resolve issues quickly during the tenancy . I highly recommend them to everyone.... Read more
Tenant
14th Nov 2018 (6 years ago)
L Palma
Totally unprofessional. We organized a viewing and subsequently received the official e-mail from your official address where you congratulated yourself with us on being chosen for that room. We immediately got in touch with the "director of the agency" - which by the way is also very rude and unprofessional - that PERSONALLY told us on the phone and later via email from his personal address with his personal signature that we were the ones chosen and that we could have moved in also the next day, we just had to pay the £ 1,200 deposit via bank transfer. We did it the same evening as soon as we got back from work and no one contacted us. The next day, worried, we called to know if it had been received and this "director" informed us without too much courtesy that they had finally decided to give the room to another couple! One day later! He justified himself by saying that he gave them the room because they also made the transfer like us! As if this were a serious way to work, to make more people believe at the same time to have obtained a room and take the security deposit on both sides and not even inform the unfortunates who have paid the money. SHAME ON YOU! And this is their way of working! What's more, on the phone this guy promised us that he would return the money instantly but he never did. We had to run in person to the agency to tell him to return the money immediately or we would have called the police. These people play with people's money, time and patience! There is no trust, they are not HONEST and they are not PROFESSIONAL. AVOID.... Read more
Tenant
26th Oct 2018 (6 years ago)
E Jaramillo
Lovely customer service, super helpful, no issues during my tenancy. Received my deposit rather quick. My tenancy included cleaning of communal areas which was AMAZING!... Read more
Tenant
20th Sep 2018 (6 years ago)
H mclachlan
I have just recently left my rented room in a flat in Canada Water where I have lived for the last year and my dealings with the guys at Aquire have been 1st class, any problems we had with the flat were dealt with promptly and professionally. The communication with aquire was always excellent , they were always polite and helpful and always ready to help.and I would recommend anyone looking for a good estate agent to give them a try, and if my situation changes with my accomodation theirs would be the 1st website I would check out. thanks again guys. Hugh McLachlan... Read more
Tenant
4th Jun 2018 (6 years ago)
S Room
Acquire helped and advised us with our spare rooms and how best to maximise our rent and income. They are super knowledgeable and a great help. Highly recommended. These guys know what they are talking about.... Read more
Landlord
20th Feb 2018 (6 years ago)
T Nguyen
always polite and responsive, a great agency to rent with, they looked after us very well throughout our tenancy... Read more
Tenant
30th Dec 2017 (7 years ago)
H tran
I an overseas landlord and they rent and manage my property in Battersea. They do great job, very happy... Read more
Landlord
14th Dec 2017 (7 years ago)
R Stevenson
Cannot fault them. they have been great. found my tenants really quickly and dealt with everything perfectly, their fees were also very good, thanks again for all your work.... Read more
Landlord
7th Dec 2017 (7 years ago)
G Daviia
Acquire have been the perfect agent. They provided such a great service from start to finish. Their fees are pretty good too. 5% with no renewal fees or admin fee. Can't fault them. Highly recommended.... Read more
3rd Dec 2017 (7 years ago)
T Nguyen
We use Acquire to let our house and very happy with the service. Aaron took extra steps to make sure we find the good tenants with no void... Read more
Landlord
2nd Dec 2017 (7 years ago)
M dahleb
Acquire is a very good company. They have helped me significantly dealing with my issues with a quick response.... Read more
24th Aug 2017 (7 years ago)
S Jane
Acquire have been great. From viewing the property to moving in. The whole process was very smooth and efficient. They are highly recommended agents/landlords. We were actually also referred by one of their other Tenants.... Read more
Tenant
18th Aug 2017 (7 years ago)
L Burman
I dealt with Aquire estate agents for 18 months when I was living in one of the properties they manage, the process to sort out my tenancy was well organised and they made it hassle free for me. They were efficient, responded and addressed any issues I had with the property very quickly whilst I was living there which I appreciated immensely, Aaron was always available and very helpful. thank you!... Read more
Tenant
17th Aug 2017 (7 years ago)
K Kharkour
I just moved in last Saturday and their staff member was very professional and made everything easy for us, She also went through the Tenacy agreement. I would definitely recommend the agency to others.... Read more
Tenant
15th Aug 2017 (7 years ago)
F Kabbouh
Great service as always. Really appreciate their efforts trying to help us out. Highly recommended.... Read more
15th Aug 2017 (7 years ago)
C Eddikh
Absolutely atrocious!Stay away! We got to an agreement and the agency pulled out last second (1 day prior moving date). They left us on the street and didn't care.I found out the day before moving when I contacted the agency to have an explanation on why the property was put back on the market (luckily i spotted that ).You can imagine my horror when few hours before moving in they told me that the agreement was not in place anymore. Stay away. Lots of other SERIOUS estate agency in the area.... Read more
Tenant
15th Aug 2017 (7 years ago)
M bouquin
Very helpful and trustworthy estate agents. They have always helped me with maintenance issues, even when problems occurred at the weekend as it was the case when the electricity went off in all the plugs in my flat. They sent someone under a few hours and the problem was resolved.... Read more
24th Jul 2017 (7 years ago)
M Cooper
Aaron and the team were exceptional land lords for us and were always responsive. Deposit was received quickly and efficiently and always polite .... Read more
19th Jul 2017 (7 years ago)
S Garasto
Great agency. They have been very useful, throughout the tenancy.... Read more
Tenant
29th Jun 2017 (7 years ago)
L Rees
I have let my flat out through acquire since 2008 and in that time have been extremely fortunate to have had only 2 tenants living there. Aaron has been exceptional to work with responding to phone calls and emails. Dealing with any maintenace issues accordingly at a franction of the cost of most other letting agents. Highly recommend Acquire.... Read more
Landlord
13th Jun 2017 (7 years ago)
V Dzhuranov
Very happy with this reliable estate agent... Read more
13th May 2017 (7 years ago)
Kathryn
Quick execution and very helpful. Many thanks for your help!... Read more
8th May 2017 (7 years ago)
A Nguyen
Excellent services, A+ class estate agent!... Read more
6th May 2017 (7 years ago)
M Canty
Typical estate agency disappointments... Read more
1st May 2017 (7 years ago)
E Oh
Did not turn up to promised viewing. I would not recommend their services.... Read more
4th Jun 2016 (8 years ago)
P Wong
the acquire team looked after us very well, if we had issues they were quick to sort it out. they returned our deposit in full. great agent... Read more
S wu
rented with them for a couple of years. they've been great. deposit returned in full. highly recommended... Read more