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  1. Home
  2. Brian Thomas Estate Agents - Green Lanes
Brian Thomas Estate Agents - Green Lanes Logo

Brian Thomas Estate Agents - Green Lanes

Opens tomorrow at 9:00am
66 Grand Parade Green Lanes, London, N4 1AF
Brian Thomas Estate Agents Green Lanes are an estate agent in Finsbury Park. They mainly list properties in N4, N8 and N15. Over the last 6 months, they've listed 9 properties, with 6 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Rightmove.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 4:00pm
  • Sunday Closed
View all details

Brian Thomas Estate Agents - Green Lanes Reviews (68)

Have you used this agent?
  1. 51% 5/5 Stars
    51%
  2. 0% 4/5 Stars
    0%
  3. 0% 3/5 Stars
    0%
  4. 0% 2/5 Stars
    0%
  5. 49% 1/5 Stars
    49%
All (68)
Seller (0)
Buyer (1)
Landlord (1)
Tenant (41)
General (25)

A Bay

1/5 Stars
Fake posts all over their windows to lure you in for unreal price. The lying agent will smile and tell you that one is gone, crazy market!! I came back to UK after 5months, same ones on their windows... Read more
3rd Feb 2025 (11 days ago)

G B

1/5 Stars
This estate agent constantly list properties at good prices online and after listing it for less than 24 hours show the property as sold. Happened so many times now where I've enquired on day 1 of a listing only to find out that before listings the property is sold...just so dodgey. Just makes me think they are listing for the sake of it even though they have sold the property behind closed doors....don't trust them...... Read more
12th Sep 2024 (22 weeks ago)

L Christophorou

5/5 Stars
Brian and Thomas are the best local letting agents Chris and John are wonderful experienced caring and they both have time to talk and discuss in detail with practice and good caring advice They have been letting out my flat since 2011 they always manage to get good professional people that pay their rent before the actual day that is due My flat has never been empty not for a day when the contract is finished one tenant leaves in the morning and the new ones Move in the afternoon my flat has never been empty since 2011 and with all reliable tenants Any repairs needed Chris and John arranged to be done and very cheap as they have their own regular Repairs I will highly recommend Brian and Thomas estate agent in Green Lanes... Read more
Landlord
16th Jul 2024 (6 mo. ago)

L Gub

5/5 Stars
They’ve been my estate agents for years and they’ve been most helpful and accommodating. Both Chris and John take their job very seriously and they were great at dealing with all issues that arose when renting through them. Keep up the good work!... Read more
Tenant
28th Feb 2024 (11 mo. ago)

H Haha

1/5 Stars
This agency is trying to milk people whilst giving very poor living conditions ever, like: black mold, very humid environment, extremely high bills, being very shady about payment and overall being unreasonable. Good job Chris for your outstanding job. You couldn’t make your belly look bigger.... Read more
Tenant
28th Jan 2024 (1 year ago)

T Ferns

5/5 Stars
Brian Thomas manage the property we live in on behalf of our landlord, and they have been absolutely fantastic. They've resolved problems we've had with our bathroom, doors and windows. Very quick and responsive to any issues, super friendly and easy to get a hold of. Couldn't be happier with them!... Read more
Tenant
10th Jan 2024 (1 year ago)

T Hussein

5/5 Stars
Smooth process form start to finish. Whole thing took a week to complete and we were moved in!!... Read more
Tenant
24th Aug 2023 (1 year ago)

M Achan

1/5 Stars
Extremely rude and unprofessional. I had a viewing and was told to 'show myself around', whereas a group arriving two minutes after me were given a full explanation and tour whilst I was in the house. It's common to have multiple viewings at the same time, but not to be treated with a complete lack of respect and disregard. I have dealt with many estate agents and this was by far the worst experience I have ever had. Avoid!... Read more
10th Aug 2023 (1 year ago)

S Taylor

1/5 Stars
Extremely dodgy and untrustworthy set of people!... Read more
18th May 2023 (1 year ago)

I Izzy

1/5 Stars
Avoid before it’s too late.... Read more
17th Feb 2023 (1 year ago)

Anonymous Tenant

1/5 Stars
I am writing as I am helpless and hopeless, I rent a property in barnet from Brian Thomas agency, I had reported a leak in the property which was not acted on for more than a month and a half leading to the ceiling collapsing on me while sleeping, further to that no appropriate actions were taken by Chris lane ( director) / John of Brian Thomas agency. All I received was very rude and threatening behaviour, being forced to stay on a property that was not fit to live on. They also have not been responding to my emails for the past couple of months. I am not able to find a negative star rating. I am not sure how trading standards allow these types of agencies even to function.... Read more
Tenant
9th Jan 2023 (2 years ago)

J johns

1/5 Stars
Rude, arrogant, unprofessional dinosaurs - AVOID!!!!!! You know the type = they try to tell you that doing their job and fulfilling their legal responsibilities is "doing you a favour." It's easy to know when Chris is lying, as his lips move and sound comes out. If you want to waste your time and money then just pay a visit to these two these dinosaurs who will surely end up like all dinosaurs, very soon.... Read more
9th Nov 2022 (2 years ago)

E

1/5 Stars
I arranged to view a house on Saturday morning and the agent (John) never showed up. We waited 20 minutes and I contacted Chris who had arranged the viewing, multiple times, and got no response. When I called the office to ask what happened they hung up on me. You'll find better clowns in the circus. Avoid.... Read more
8th Oct 2022 (2 years ago)

M Mejia

5/5 Stars
Great customer service and a sincere opinion that was greatly appreciated. Thanks to all the staff... Read more
14th Sep 2022 (2 years ago)

A

1/5 Stars
Abysmal Service. Where to even begin? Just terrible. I called to book a viewing for a room and was asked if I wanted to view it on the same day. When I said yes, the agent informed me that I couldn’t view it on the same day without tenant approval (Why even suggest it?). He said he’d call me back shortly. He never called back. I then chased him up and began trying to book for the following day. When trying to confirm the best route from my work, he hung up on me telling me to ‘figure it out.’ Pure rudeness. I called back again after letting my annoyance subside and booked a viewing for the evening on the following day. I was then told that I’d receive a confirmation within 30 minutes. After 3 hours, I called to confirm my appointment and was told that I’d receive confirmation shortly, but it was booked in. The next day, I called to confirm again as I still hadn’t received anything. I was then informed that my viewing was cancelled and the room was gone. Absolutely awful service. Lazy, do-nothing, rude, pointless. Imagine if I had ventured there to be met by no one? Best avoided because their service is appalling. Can’t imagine what the tenants have to tolerate.... Read more
13th Sep 2022 (2 years ago)

M Fox

5/5 Stars
I have found my rental flat via Brian Thomas in march 2021- I have to say that every time I had an issue, the guys at the agency were super quick to react and very helpful. It feels like a home environment where you are not just a number which is refreshing. Today, the electricity on my street was out and I had a crucial presentation to deliver at work, so the only place I could think of was... Brian Thomas office. They were kind, by allowing me to use their office space , and internet without disturbance - something I am really grateful for and added a personal touch, I don't know any other estate agents going the extra mile for what is an existing customer they are not benefitting from.... Imagine going to one of big guns for such assistance. thank you, Chris and John as always ! Marietta... Read more
Tenant
4th Apr 2022 (2 years ago)

R Velez

5/5 Stars
Chris and John were super helpful throughout the tenancy. If ever there was an issue or I needed some support they were very quick to answer and get the query sorted. Would rent through them again.... Read more
Tenant
28th Mar 2022 (2 years ago)

Z Corbett

1/5 Stars
I had a viewing booked for a property for sale that the guy (John) never showed up for. When I rang him to see if he was still coming, he had no idea who I was. When I mentioned I had a viewing booked with him and I was outside the property he stumbled over his words and made up some rubbish about someone getting in an accident and it was apparently them who was meant to show me round not him. He said he’d call me back with an update. After an hour of waiting I called him back and the story had now changed to someone’s car had broken down so they wouldn’t make it to show me round the property. Unbelievably unprofessional.... Read more
19th Mar 2022 (2 years ago)

S Baldassarre

1/5 Stars
In the beginning everything was perfect, before renting the apartment they answered questions in a second, answered emails and calls. After when we entered the apartment (02/2021) and the problems started to manifest themselves they weren't responding to emails. The problem came up in April (04/2021) and they hadn't done anything until a week before we left the apartment (11/2021). They just said "sorry, we'll solve it soon" days, weeks and even months went by and nobody showed up !!!!! if you want to be at peace with your mind and your health AVOID THIS AGENCY.... Read more
Tenant
2nd Dec 2021 (3 years ago)

A Sharpe

1/5 Stars
Excellent through the letting process. Horrific through the deposit return process. Have a tenancy that ended on the 17th of February. It's now the 23rd of March and I am no closer to having my deposit returned. A disagreement over deductions has led to radio silence, bar one email suggesting "Call to discuss". Complete lack of engagement with the DPS dispute service. Onus now on myself to have a statutory declaration signed and witness by a solicitor. As you can imagine, really fun to arrange in Covid times. Great if you want to let a property. Horrific if you have the misfortune of vacating a property and fancy your deposit back.... Read more
Tenant
23rd Mar 2021 (3 years ago)

K Varis

1/5 Stars
Worst agency I've ever worked with. If there was an option lower than a star, I would choose it. In the midst of the pandemic, they asked everyone who lived in the house to leave. The reason for this was one of the tenants. Instead of sending him, they wanted us all to leave. They said they would help if we got out of the house. They told us to trust them. Result? • I was able to get my deposit back in a month and a half. I sent e-mails them many times about that. • They asked me to pay all the rent for the last month. I paid. I left the house 10 days ago. But they didn't pay me back those 10 days. I've sent e-mails many times, they haven't answered. I've visited their office and explained my problem. They said the landlord is very demanding. (Btw, the landlord came home every day unannounced) If you do not want to experience stress, stay away from this agency and the houses they rented!... Read more
Tenant
7th Mar 2021 (3 years ago)

M sabet

5/5 Stars
My experience with this agency has been great. I've been renting from them for the last 3 years and am yet to experience any issues. Chris has been especially helpful with my most recent move. I cant reccomend this team enough.... Read more
Tenant
30th Nov 2020 (4 years ago)

M Khorshidian

5/5 Stars
I highly reccomend Brian Thomas. Both Chris and John are great. They are genuine, trustworthy and honest. I have recently moved into my second property as my experience with them went so well. There were no hidden fees, I recieved my full deposit and whenever we needed something repaired they saw that it was done asap with no fuss. They are hands down the best estate agents I have had the pleasure of renting from. This is a rare gem in London.... Read more
Tenant
30th Nov 2020 (4 years ago)

R Dangelevicius

5/5 Stars
Been renting from them for 8 years. They've been super helpful and responsive on all issues, even sorting us out with a new fridge on Christmas eve!... Read more
Tenant
24th Sep 2020 (4 years ago)

N Dunya

5/5 Stars
Thanks to Chris & John I have been renting for 7 years from Brian Thomas in Haringey, (thats why I’m still here) I must say hands down the absolute best agency I have come across. I came to them in a desperate situation & I couldn’t of been in better hands..I moved in very quickly with no issues, no hidden fees, no extra costs.. any maintenance issues I have get dealt with straight away. The friendly atmosphere in the office greeting me with a coffee when I go to pay rent makes me feel very welcome. Especially after a long day. Chris is always there for a chat to tenants at any time. I can’t thank you enough.. here’s to another 7 years ????... Read more
Tenant
12th Sep 2020 (4 years ago)

D Naumowicz

5/5 Stars
Brian Thomas- Could not be better! Together with my brother, we rented this nice 2 bedroom flat in Turnpike Lane area for over 3 years. Such a great value, really good rent costs for what we've got. The property was nice and clean, dry, and very healthy to live in. Rental costs were never increased every time we extended the contract. Some agencies like to charge "administration costs" with each contract extension, but that was never the case with Brian Thomas. To add, the agency is quick to respond to urgent maintenance issues, and not only. Just before I moved out, I had a bad luck to encounter a leak. Chris Lane (lead agent), was able to respond to my messages within minutes, and send over a handyman the very same day- astounding! The agent was also very genuine. I do recall a situation where I overpaid £50. This was actioned immediately, by the agent getting in touch in order to process a refund. On top of everything, the agency always respected privacy. We were always notified of a engineer coming over to check maintanence issues, or for property viewings at the end of my tenancy. So to sum up, if it wasn't for me to move out of London, I would definitely continue with this agent. Also, I sincerely recommend Brian Thomas to everyone. Thanks for all your support throughout those years. Much appreciated!... Read more
Tenant
3rd Aug 2020 (4 years ago)

O Ricobono

5/5 Stars
We have been renting from Brian Thomas for 5 years now and we are still happily renting from them. The secret? We are good tenants and Brian Thomas is a good and honest agency. We both respect the terms of the tenancy agreement: we pay the rent on time and we look after the property and Chris and John look after us and the property and if something needs to be done it gets done.... Read more
Tenant
21st Jul 2020 (4 years ago)

O scheip

5/5 Stars
Guys I don’t know what do you have Situation but they are the best team thanks Chris and John... Read more
3rd Jul 2020 (4 years ago)

A

1/5 Stars
Don't waste your time to deal with this agency! The guy didn't bother to turn up for a flat viewing. No answer on his mobile . When I called the landline and asked what happened, he had the audacity to say that I was late! Very unprofessional, untrustworthy, complete waste of time!... Read more
6th Jun 2020 (4 years ago)

K Masih

5/5 Stars
Easiest move in with an agency I have ever experienced. Very open and willing to answer any questions you might have. Highly recommend!... Read more
2nd Apr 2020 (4 years ago)

M Tagliaro

5/5 Stars
Great estate agency! I stayed with them for a year, never had a problem, loved the flat a shame I had to move out for work. They are very lovely and always available when needed. Thank you guys!... Read more
Tenant
11th Jan 2020 (5 years ago)

J Boys

5/5 Stars
Great agents. We were with them 18 months and left in May 2019. Full deposit returned. They were quick to mend things (like the tumble drier, faulty fire alarm etc). Before we moved in the place was painted and some of the unwanted furniture removed. They were really keen to keep tenants happy. We loved the area too.... Read more
Tenant
7th Jan 2020 (5 years ago)

Celine

5/5 Stars
Brian Thomas were our agents for a flat we rented in Manor house. They were extremely professional throughout our time there - quick to answer queries and deal with any issues that arose with the property. Their rates are also reasonable - highly recommend.... Read more
Tenant
7th Jan 2020 (5 years ago)

A Varga

5/5 Stars
I'm renting a flat from Brian Thomas Agency, they are working with very correct prices, we got a freshly painted flat, and as soon as something needs to fix they are coming soon. Friendly staff also. I can recommend for everyone.... Read more
Tenant
27th Nov 2019 (5 years ago)

F Roberts

5/5 Stars
Hands down the best Estate Agency I've ever dealt with. I have rented with probably 5 different agencies and in terms of efficiency, communication and helpfulness they are by far the best. Its been a pleasure dealing with you and sorry to read all the bogus/ fake reviews. All the best, Tom... Read more
Tenant
8th Nov 2019 (5 years ago)

S hussain

1/5 Stars
Worst service provided ever. They are not paying my deposit back and say I have insufficient proof. I have all proof and will be taking up with trading standard. Its not me just saying or having problems it's everyone you can see from reviews. I really hope people read reviews before dealing with them.... Read more
Tenant
29th Aug 2019 (5 years ago)

D Solomon

1/5 Stars
With reference to your answer to mr brauta Review which he totally disagree with I accompanied him on that occasion to your shop .regardless if he owes rent or not to Shout and act as you did in a shop full of customers is unacceptable and highly unprofessional For the record Iam a owner of a number property’s and therefore a prospective customer your behaviour was unacceptable and gives a bad example for you branch and your group... Read more
19th Jun 2019 (5 years ago)

W Coulter

1/5 Stars
If I could give minus stars I would. Shouted at us in the middle of the shop before we even spoke to get out of there shop. So so unprofessional if I was the owner of this company I would be hiding away !!!!! Definitely not a fake review all true maybe next time learn some manners........ Read more
18th Jun 2019 (5 years ago)

C Lane

1/5 Stars
Worse agency in London. I’m still waiting for my deposit from last year, more than one year and don’t get my deposit back. I always paid my rent and bills on time. The good reviews are from themself and them families. Sad but loads of people still renting from this junk people.... Read more
Tenant
4th Mar 2019 (5 years ago)

J Si

1/5 Stars
Run away from this. They will be nice in the beginning untill you paid deposit, rent and agency fees. After that they treat you like s...t this is reality!!! Any other agency is better!!!!... Read more
4th Mar 2019 (5 years ago)

k.e

1/5 Stars
Spoke to an agent who didn't even give me a chance to speak! I simply enquired about landlord's preferences and was misunderstood. I had been cut off of the phone with a "no thanks bye" while I was mid conversation explaining my enquiry. Absolutely disgusting behaviour.... Read more
21st Feb 2019 (5 years ago)

W Rehman

5/5 Stars
One of the best Estate Agents , I was their tenant for over 5 years with no problem at all, Any problem or any repairs were fixed straight away, even sometimes i paid late rent , They were very helpful, Unfortunately i had to move out of London due to some losses in business , John and Chris both are stars.Some people are complaining about their deposits , You don't pay your bills and you would like your full deposit back as well and take out your frustration on Google by giving bad review, Unfair and thats nonsense. Thank you Chris, John and team for your friendly help and excellent service.... Read more
Tenant
20th Feb 2019 (5 years ago)

L Clarke

1/5 Stars
Honestly, if I could give Brian Thomas 0 stars I would. Similarly to some of the reviews here, I am now in the unfortunate position of recently moving out of a Brian Thomas rented property 6 weeks ago, and I am being forced into playing the waiting game for the return of my deposit. I am one ignored phone call/email away from taking this to the small claims court. Unfortunately I think they the type of estate agency that make the moving in process as easy as possible for young people because they think they can get away with messing them around at the end. It's a very, very snaky way of doing business. They have absolutely no sense of urgency whatsoever, and provide an appalling aftercare service with NO regard for people's personal situations. I have provided everything they've asked for within 10 minutes of them requesting it, yet after 8 days, 5 phone calls, and 2 emails later I had to call AGAIN to receive any kind of update... and even then the update was that there is still no update. Chris Lane you are holding a considerable amount of money from me and I will not stop until it's returned. I can see Chris continually attempting to scrape together excuses across many different posts here - I think we all know who's in the wrong. Utility bills can not be used as an excuse to hold the deposit, it is against the law. I have asked them repeatedly to rectify the gas bill error so attempting to shame me on these comments is redundant. Regardless of their feeble attempts of sticking up for themselves, I will be taking this up with the DPS given that they can't move faster than a snails pace. With regards to swearing, if I held a considerable amount of money from them and treated them with nothing but disrespect I'd like to see how they'd respond. Maybe if they had any shred of an update for us it wouldn't get to that point. Saying a swear word down the phone is nothing compared to the previous comments I've seen where they have called a young female a 'silly little girl'. Shameful.... Read more
Tenant
17th Jan 2019 (6 years ago)

T Hudson

1/5 Stars
I rented with Brian Thomas for 12 months. During my tenancy they were a good estate agency. However I'm leaving this review because I am disgusted with the way I was treated upon leaving. It took four months to get my deposit back, including seven phone calls, a letter and two emails. Upon phoning them regularly I was told the person in charge of my deposit was busy and couldn't be reached three times. I never did get Chris on the phone... On my fifth phone call, they made up that I didn't pay my last month of rent, a complete lie. I had to threaten with small claims court action to get my deposit back.... Read more
Tenant
27th Nov 2018 (6 years ago)

A Jones

1/5 Stars
I rented from these jokers and received a very poor service for whatever percentage they took of my rent - before, during and after our tenancy. Before my flatmate and I took on a property from them, we were promised (like every renter in London, it seems) that the flat would be professionally cleaned, and that a few maintenance issues (putting up curtains, fixing little things) would be sorted before we moved in. None of the odd-jobs were done, and it took us over a day to clean the entire flat over, as some light cleaning had been done but nothing close to professional standard. During our tenancy, whenever we had an issue with anything they usually took ages to sort it. Within the first month of tenancy, I told them that the lock on the communal external door needed tightening or replacing, as both my flatmate's key and mine often didn't work and we had to wiggle them for ages. I was working late shifts in a bar at the time and most nights it took about 5 minutes to get in. I was stuck trying to get in for over 25 minutes one night, and it made me really scared for my safety as I've been followed on the way home before. I rang them repeatedly telling them this, they always just said they'd call a repairman and get them to arrange a time to come round, or that so-and-so wasn't in the office and they'd pass the message on and I'd get a call back. After a 12 month tenancy, and at least 10 phonecalls, nothing was done. At the end of our tenancy, as per the contract, we paid off and closed the electricity, gas, water and council tax account, and faxed over our final statements showing zero balance. We left the property in a significantly cleaner state than we found it, and returned keys as advised. We were pretty close to model tenants as far as upholding our end of the contract was concerned. A couple of weeks after leaving I phoned up to find out about when we'd get our deposit back, as the contract said they had to inform us within 10 days if they were going to withhold it, and always got told so-and-so who deals with deposits wasn't in the office and would call us back. I forgot about it for a while, then started emailing. Then I tried emailing via their Zoopla, RightMove, etc pages and got nothing. Then I rang up to check what their general enquiries email address was, and started emailing that address too but got nothing. TWO YEARS after my tenancy ended, I still haven't ever got a reply from them. I couldn't previously complain to the Deposit Protection Service or the courts, because I thought I'd lost my contract. Now I've found it, and finished my law degree and about to start work for a solicitor, and I shall take great enjoyment in getting every penny back, plus hopefully interest too. I would advise anyone who ever wants to see their deposit again and who doesn't have the time, patience and money to go through DPS and the courts to do so to avoid these crooks.... Read more
Tenant
25th Sep 2018 (6 years ago)

Anonymous Tenant

1/5 Stars
They are horrible and false people. I spent more than one year in their property, always punctual on the rent and never missed a single bill payment. Always late in their replies, and never agreed on any request I made. But the worst of all is that they won't give you your deposit back (in my case they stole £400), hiding behind senseless excuses. Do not trust these agents, especially Chris Lane spread the news and be aware.... Read more
Tenant
10th Sep 2018 (6 years ago)

C Weatherby

5/5 Stars
Good estate agents , who do what they promise... Read more
8th Sep 2018 (6 years ago)

Z Allott

5/5 Stars
We have rented from Brian Thomas for 18 months. Not had any problems. Referencing etc was straight forward when we moved in - they are upfront about costs unlike some estate agents. The flat was also clean when we moved in (certainly not a given from past experience!). Any minor problems we've had with the flat have been resolved quickly. Would recommend.... Read more
Tenant
31st May 2018 (6 years ago)

diamontMK

1/5 Stars
If you can avoid them. They are not doing absolutely nothing with problems and at the end of your tenancy you gonna wait for your deposit back a months and months. They are playing silly games. Be aware of them... Read more
Tenant
12th May 2018 (6 years ago)

A Mehmet

5/5 Stars
Top agent honest people, known them for years and always been good to me... Read more
21st Mar 2018 (6 years ago)

C pavey

5/5 Stars
I've rented three properties with Brian Thomas and have found them to be continually professional, helpful, thorough and above all friendly. They are quick to resolve any issues and are considerate of your privacy. Without a doubt the best agents I've rented with. Highly recommended.... Read more
Tenant
31st Aug 2017 (7 years ago)

P T

1/5 Stars
RUDE RUDE RUDE. When you call you get hung up on! Not professional AT ALL.... Read more
21st Jul 2017 (7 years ago)

P Camacho

1/5 Stars
Officially the worst estate agents in London... From when i started my tenency i continually asked about the utility bills because they were in the land lords name 'wonderful limited'(along with 3 other tenents in the building) I was happy to pay but was always told not to worry about it and it would be changed over Into my name. I eventually got a coucil tax bill in my name - 2 days before I left!!! Having moved in since last September. Not sure how you can pay bills if they are in a companys name??? Reading other peoples reviews looks like Brian Thomas make a habit out of not returning honest hard working peoples deposits. Avoid this agency at all costs!... Read more
Tenant
11th Jul 2017 (7 years ago)

L Mitchell

5/5 Stars
I've just come to the end of a 3 1/2 year contract with brian thomas and can honestly say they are the most pleasant and friendly agents I have rented with in london. Chris is always quick to reply, and the guys in the office are all lovely particularly jack who we will miss chatting to!! All my queries with contracts and renewals have always been dealt with pleasantly and always without difficulty. Issues always got sorted and the workmen are friendly and turn up when they say they will. Colin especially has been great with boiler troubles. I would recommend brian thomas to my friends.... Read more
Tenant
20th Jan 2017 (8 years ago)

T Knowles

5/5 Stars
I have seen many bad reviews here and I know people are much quicker to complain than compliment. My husband and I have rented off Brian Thomas since May 2015 and they have been helpful every step of the way. It may take some time to get issues resolved but they always give us the most amount of information they can and resolve issues much quicker than any other letting agent I have been with. The team have always been extremely friendly and up for a chat. We had an issue with a neighbour subletting and they dealt with it in a very professional manner and the issue was resolved quickly and efficiently. They really are a great letting agent. I understand people have had problems in the past but don't let this put you off as they have clearly taken opinions onboard and improved.... Read more
Tenant
5th Dec 2016 (8 years ago)

K M

5/5 Stars
Just wanted to leave a note as we were worried when we first let with Brian Thomas having read previous reviews on here. We've just finished our one year contract and have had no problems at all. Brian Thomas were really helpful with our moving date, letting us move in a day earlier than planned, and when our washing machine broke we were given a brand new one within the day. We were also pleasantly surprised to receive our deposit back in full, after being used to having money knocked off for the smallest things by dodgy agents & landlords. Would recommend.... Read more
Tenant
24th Oct 2016 (8 years ago)

T Keast

5/5 Stars
Brian Thomas has been amazing! Finding a house to rent in London is never easy, its always a competition as to who can get the best houses first and who's willing to pay the most for it. Ive been messed about several times with other agents, but with Brian Thomas there was no hassle and no pressure. They didn't try to get another applicant interested and start a bidding war to see who would pay the highest rent. It was easy and simple! When we first moved in they helped us every step of the way. The house was originally supposed to be very partly furnished but they kindly sorted a new bed, table and sofa for us (all of which are fab quality). If you have any problems they are quick to respond and send workman when it is convenient for you. Strongly recommend this company!!... Read more
Tenant
12th Oct 2016 (8 years ago)

L Webb

5/5 Stars
Brian Thomas offer an efficient, reliable and professional letting service. I rented a property through them for a year and they were always on hand if I ever had any questions or if there was any work that needed to be carried out in the flat. They always provided us with 24 hours notice if they needed to visit the property which although this is rare, did happen a couple of times whilst they carried out routine maintenance checks. My deposit was also returned to me very promptly after vacating the property. All in all a great letting agent to use, I would rent through them again.... Read more
Tenant
16th Sep 2016 (8 years ago)

S Webb

5/5 Stars
fab service would recommend using them i even ended up having an fling with Lucy (accounts) that was just the icing on the cake. very pleased with them 5*... Read more
23rd Aug 2016 (8 years ago)

M B.

5/5 Stars
Recently purchased a property with Brian Thomas and they completely went above and beyond! Buying or renting is never easy, but these guys really helped a long the way with buyer in mind (pretty rare for an estate agent in London). Chris was exceptional and I know he's always on the other end of the phone if I have any further queries or questions.... Read more
Buyer
13th Aug 2016 (8 years ago)

A Koczan

5/5 Stars
I normally don't write reviews, but given the current rating of these guys, I felt like I should back them up a bit this time. We've been renting with Brian Thomas for 6 years, from 2010-2016, during this period we had quite a few issues in the house, the washing machine has been replaced twice, we also get a new boiler fitted at some point. We had several other problems, and despite the waiting times in some cases, they always get everything sorted. 6 years is a quite long time, we tried to treat the house like it was ours, but still wear and tear can't be completely avoided. So the house wasn't in a perfect shape when we moved out, we still got our full deposit back within a week. We had ups and downs with Brian Thomas for sure, but they surely deserve more than 1.5 stars.... Read more
Tenant
12th Jul 2016 (8 years ago)

A A

1/5 Stars
When 13 out of 14 reviews are very BAD, that says something about a company. I should have read these reviews before picking up the phone and calling these people - and then getting shouted at down the phone by that rude woman in my first conversation with them.... Read more
2nd Jul 2016 (8 years ago)

M James

1/5 Stars
Terrible Estate Agents with a complete lack of professionalism. Went an hour out of my way for a viewing only for them to not turn up, then ignore my calls/texts. Avoid at all costs... Read more
7th Jun 2016 (8 years ago)

K Lloyd

5/5 Stars
I used this estate agent when I first moved to London 2 years ago. I rented a great 1 bed property and had absolutely no problems with them or the flat at all. The staff were very responsive and provided a reference free of charge when I left. I'd definitely recommend!... Read more
Tenant
5th Apr 2016 (8 years ago)

J Porteous

1/5 Stars
AVOID AT ALL COSTS. Do not get involved with this agency. So dodgy, so unprofessional and it amazes me they are allowed to operate the way they do. For your own sanity and financial security avoid.... Read more
23rd Mar 2016 (8 years ago)

L Raab

1/5 Stars
Brian Thomas is the worst agency I have ever dealt with. Not only are they all rude, but they are unorganised, uneficient and will try everything possible to not give you your deposit back and scam as much money as they can. Even if you find a house you want/you want to sell a house I really recommend you to not go with Brian Thomas as I guarantee they will make everything difficult for you. ... Read more
25th Nov 2015 (9 years ago)

H Hewlett

1/5 Stars
Brian Thomas are the most unprofessional, disrespectful estate agents I have ever had the displeasure to rent from. Despite knowing how difficult our landlady was and how poor a condition the house was left when we moved in, they offered no support when it came to disputing our deposit when our tenancy ended. After months of ignoring our phone calls, or pretending to be busy when we did get through, eventually they simply brushed the matter off by saying it "wasn't their business" anymore. As a result, we have had to give our former landlady far more money from our deposit than she deserved. What is worse, despite knowing how awful a landlady she was - and expressing this opinion and their 'disgust' with her behaviour to us in person, they are continuing to advertise her property. Avoid them at all cost.... Read more
Tenant
3rd Mar 2015 (9 years ago)

T K

5/5 Stars
Brian Thomas has been amazing! Finding a house to rent in London is never easy, its always a competition as to who can get the best houses first and who's willing to pay the most for it. Ive been messed about several times with other agents, but with Brian Thomas there was no hassle and no pressure. They didn't try to get another applicant interested and start a bidding war to see who would pay the highest rent. It was easy and simple! When we first moved in they helped us every step of the way. The house was originally supposed to be very partly furnished but they kindly sorted a new bed, table and sofa for us (all of which are fab quality). If you have any problems they are quick to respond and send workman when it is convenient for you. Strongly recommend this company!!... Read more
Tenant
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