K Berestianska
Was with this agency from 2022 till 2025.The worst experience ever.Absolute irresponsibility and miscommunication. Indifferent attitude to tenants needs and requests.Would never recommend to anyone????????????????????????... Read more
Tenant
11th Apr 2025 (9 weeks ago)
G User
The Clifton Sales Department provided me with a superb service when I sold a house a few months ago. I have been in the property business for 28 years, during that time I have sold many properties through a number of estate agents. Scott & Gemma are the most effective & efficient estate agents that I have come across in that entire time. They found a buyer & achieved completion in a very short time to meet an important deadline for me that I had thought was near impossible.... Read more
Seller
7th Apr 2025 (9 weeks ago)
M Molu
Seen several houses advertised by Chase Buchanan through "online auction" with ridiculous fee of 6%. This way, the seller is the main loser but the way they advertise it to theseller, makes them believe the online auction is the best way to sell. Not trustworthy at all... Read more
Seller
11th Feb 2025 (17 weeks ago)
B Nemeth
I would give no stars if I could. Our experience with Chase Buchanan has been overall very poor and have advised against any friends to rent through them.
Communication was poor throughout, we have spent countless hours on hold to Chase Buchanan, not just hold that eventually gets answered, hold where it hangs up as it has been so long.
The agency couldn't find anyone to fix the heating/hot water, because it was too old (cca 40 years), so we had to have the heating on when we wanted hot water.
After moving out of this property it took two months to get back the deposit (they deducted more than £100 because the grass was overgrown, however the initial inventory stated the same when we moved in) and we are still waiting to get back the overpaid rent.
This letting agency is extremely unprofessional, and I would recommend people to avoid it at any cost.... Read more
Tenant
19th Sep 2024 (8 mo. ago)
A Grosbois-Favreau
Chase has absolutely no interest in helping or supporting its tenants, generally isn't very organised or responsive when it comes to issues -even when it's their own fault- and does nothing to ensure the properties meet the bare legal minimum, such as being a livable temperature in winter, while straight up ignoring emails and offering absolutely no help.... Read more
Tenant
2nd May 2024 (1 year ago)
K Nicholls
We have worked with Scott and his team for many years. We have always found them to be highly professional and their knowledge of the Clifton area residential market is second to none. The team is always responsive and exceptionally helpful. Highly recommended.... Read more
8th Feb 2024 (1 year ago)
S Koutentis
I have worked with the Chase Buchanan Clifton branch team for close to 15 years and in all that time they have been well informed, professional and fair.
I would happily recommend them.... Read more
12th Jan 2024 (1 year ago)
T Feld
The office staff were very attentive and they saw through some major works and quickly found suitable tenants to get my rental property up and running again. Very professional and efficient.... Read more
Landlord
8th Nov 2023 (1 year ago)
E Woodhams
All my dealings with Chase Buchanan Clifton branch have been great. A very professional team.... Read more
24th Oct 2023 (1 year ago)