Chase Buchanan - St Margarets Sales

Isleworth

Chase Buchanan - Twickenham Sales

Chase Buchanan - Richmond

Chase Buchanan - Isleworth

Milestone Residential - Teddington

Chase Buchanan - Hampton & Hampton Hill

Chase Buchanan

John D Wood & Co. - St. Margarets Sales

Antony Roberts - St. Margarets

Snellers - St Margarets

Dexters - St Margarets

David McGeachie Sales - Twickenham

Tenant Finder

I have recently bought a property through Chase Buchanan. I must say i found Sophie absolutely brilliant. Reliable, switched on, committed. A real asset to their St Margarets team. Thanks Sophie!

I would like to make a special shout-out to pippa, who has been incredibly professional, humble and very approachable in helping my partner and I find our dream first home together. Without Pippa’s help and support we wouldn’t have been able to get everything worked out on time, dealt with correctly and ultimately she has kept us up to date and in the know of what’s going on with our current move. Thank you pippa.

Chase Buchanan both managed our house in London for three years and also handled its sale. This company is really first class with their professionalism and attention to detail, which makes all the difference. Sophie Goodlace in the St Margarets sales office is exactly who you want handling your house sale. We can't recommend her highly enough. Selling a house in the time of covid you need all the support you can get. You will be in the best hands with Chase Buchanan.

Between 2018 and the end of 2020, my partner and I were tenants within a property that is managed by Chase Buchanan in St Margarets. We had a good relationship with them, they're all very professional, friendly people who are good at what they do.

In January of this year, we had a bit of a situation when we moved into a new flat under management of a different estate agents, and needed to move out and find a new place in a short space of time. We explained our situation to the people at Chase Buchanan, who then made an effort to get to know us and really went out of their way to help us to find a new place. We're now looking forward to moving into our new flat, and are pleased that we will be managed by Chase Buchanan again.

Overall, really great people, very reliable, very professional. Would recommend.

Shout out to Pippa, Scott and Oliver for helping us!

I got an average service from St Margaret Chase Buchanan to help my friends rent their new homes. After sending the deposit to the landlord, who initially accepted our first offer, they rented the house to someone else. Later we lost a lot of time until Pippa found us another home. I advise you to be careful, they might rent the house to someone else after sending the money. Anyway thank u Pippa

Massive thanks to Sophie who was brilliant throughout our recent sale/purchase, dealing with both sides and ensuring a smooth process - great to deal with, always reachable and on top of the detail. Delighted with the outcome. Thanks to Sophie and all involved at Chase.

Pippa was really helpful and flexible with viewing properties and answered all my questions as my first time renting! Would definitely recommend!! Really fast process and clear communication throughout!

We have literally just exchanged contracts on our flat in East Twickenham! I can honestly say hand-on-heart that our agent, Sophie Goodlace, was absolutely fantastic throughout the entire process. Both her and Kim showed perspective buyers our flat and kept us up-to-date throughout and then once a buyer had been found, Sophie kept us in the loop, managing communications between all agents in the chain plus solicitors. Chase Buchanan have been absolutely brilliant. I wouldn't use any other agent in TW1. Thank you.

Sophie at the St Margaret’s office has been excellent. She has shown kindness, patience and while being  professional and efficient .

We purchased a house through Chase Buchanan in St Margaret's and we found them to be very professional and proactive. Sophie, in particular, was fantastic and really guided us through the process.

I would recommend Chase Buchanan and will definitely contact them when we eventually come to sell the house.

Thanks again!
Jessica

Respectful and responsive are two words that come to mind when summarising our experience of working with Sophie, Steve and the team at Chase Buchanan, St Margarets. From the initial visit through the often trying times during the sales process itself to the successful conclusion, the team communicated frequently and were quickly onto any issues with third parties and enabled us to secure a completed sale faster than some felt was achievable. Thanks for all your help and enthusiasm.

This is the second time we’ve used Chase to buy/sell our property - on both occasions we’ve been handled with care and professionalism. There is no pressure to buy or sell, but a wealth of expertise and knowledge when you’re ready, with a real interest in your needs. Sophie managed what might seem impossible during a pandemic - successful negotiation to bring a chain of four properties to exchange within three months of us finding/making an offer. She was on hand with advice throughout the process, and fair and balanced throughout, even when completion dates got tricky due to complications elsewhere in the chain. Their recommended solicitors are also a cut above. We will be using again, I’m sure.

I couldn’t recommend Sophie Goodlace highly enough.
Professional at all times  and  very (very) knowledgeable of her market.
Ensured our purchase was exceptionally well managed and responded to us quickly and unfailingly.
Negotiated changes in circumstances diplomatically and effectively - and delivered an incredibly high level of service!

Sophie Goodlace was an absolutely fantastic agent to deal with. She answered every question quickly and clearly and was always at the end of the phone to deal with any issues that always seem to arise during a house purchase! Nothing was too much trouble and we were very grateful to have support. I would highly recommend!

I have been dealing with Chase for over 20 years. We have bought investment properties in St Margaret's and rented them through them and we have received great service. If we encounter a problem then it gets fixed quickly and we get access to senior management as and when required. We have just sold a property through Sophie and this also involved the letting team and Sarah is great...thanks all

A big thanks to Sophie and all the team at CB in St Margarets. We received great help and support during our recent sale of a property during unique and difficult times ( Covid 19). This is the second time I have used Chase Buchanan and would not hesitate to use them again in the future.

I am giving 5 stars to Chase Buchanan due to the excellent service we have just received as buyers.

Sophie Goodlace was our agent who has provided consistent and high level of support and professional service throughout the process

As first time buyers who had previous very poor experience with another estate agents (in which a property had fallen through) we felt very anxious entering the process again. The previous estate agency had treated us as numbers and were forceful, deceitful and anxiety inducing to work with. 

Safe to say the experience through CB has been the opposite. From the outset Sophie’s direct, transparent, clear and efficient approach helped immediately ease our worry and has provided us with the much needed confidence in the process. We have felt trust in her and overall our understanding of the process has hugely increased. 

Sophie has been able to assist with our queries when no one else has been able to including our own legal representatives etc. Very impressed and thankful for this experience and professionalism. 

We are now in our new St Margarets flat just in time for the arrival of our baby, something that we didn’t think would be possible. 

No hesitation at all in recommending Chase Buchanan and Sophie Goodlace for anyone looking to buy. 

Kate Barrowclough

Nice and professional team. Special thanks to Emma, she is so helpful and responsive!

Scott helped us rent our dream apartment in Twickenham and we couldn’t be more thankful for how accommodating and helpful he was throughout the whole process.

Scott has been fantastic in guiding me through my first lettings experience. He was patient and took the time to really understand my exacting requirements. He made the process simple and easy to follow and swiftly dealt with the queries that popped up along the way.

Scott was amazing! Made us feel like we were in safe hands for making such a big decision. Can’t fault his level of professionalism and welcoming manner. Thanks again to Scott and the rest the guys at Chase!

Danielle is very customer focused. I emailed her after 11pm for a second viewing the following day. I was not expecting her to reply the same night offering to action my request first thing next day - which she did. Wow! A very helpful, and thoughtful agent.

We were very impressed with Danielle, from the start of our house hunting when she appeared within 5 minutes after our phone call to her office requesting to view a property we were sitting outside. Other local agents only wanted to make appointments several days later. Danielle went out of her way to identify further properties and accompanied us on all viewings,  seemingly having a good relationship with the property owners, having a good local knowledge which we needed as were new to the area and we always felt she went the extra mile to get our questions answered. Thank you Danielle!

Danielle, Sarah and the team were all incredibly helpful.  The experience from start to finish was fluid, professional and made very easy for us. It's comforting to know that we are in good hands and I'm very happy with the outcome.  Thanks

Danielle, Sarah, Chloe and the whole team at C.B. have been extremely helpful and made the process of renting and moving  about as painless as its possible to be. Always responsive and friendly to work with, I can highly recommend them.

Danielle and her team helped us to find our new accommodation, and provided a stress free process. We were always sent properties matching our criteria and Danielle was flexible for arranging flat viewings even on a rather short notice. Negotiations to secure the property went smoothly as well. I recommend Chase Buchanan.

Danielle did a great job sharing options until I got the perfect place to move. She is not also great selling, but mostly advising, so when you decide you feel you are making the right decision, I am a foreigner, I really needed advice. She is also really fast responding requests even when that involves third parties (As landlords). I got also help from her team when she was not available, all them with the same team culture. I am glad I found them to help me.

I've had a great experience dealing with the whole team at the St Margaret's branch. Helpful, professional and proactive throughout the whole process. Special thanks to Danielle for chasing a few bits with the new landlord for me and to Sarah for making me feel welcome from day 1.

All staff were very helpful with my enquiry - they were attentive to my needs as a first time buyer and were extremely friendly throughout!

Danielle and the team at St Margarets have made things very easy for us in securing our new property. Always at hand for any queries, been very helpful ensuring we know exactly what is going on. This eased the stress and made the process of moving straight-forward. Thanks Danielle, and thanks to the team.

Awful experience on the rental side. Very deceitful and sends emails behind your back. Do not trust. Works with landlord to extort deposit money off you.

Rubbish service. They are persistently not giving you the information you need but all speculation and trying to collect your data. I am now a big supporter of open rent and hoping that a new platform would be started for sale and purchase as well.

My experience with Chase Buchanan has been a pleasure and Naj Fox in particular supported me throughout the (at times) challenging process of buying my flat.  I'm glad to say that I never felt that Naj was only concerned with the seller's needs which was very refreshing.  Naj went over and beyond my expectations of an estate agent towards a buyer by helping me with numerous ad-hoc queries and by expertly facilitating the whole process.  I would definitely use Chase Buchanan in the future and would especially recommend Naj Fox as she was thoroughly competent and highly practical with an honest and forthright attitude.

Special mention for Naj who was responsive and efficient throughout, from viewing to co-ordinating queries with the vendor, which made the whole process easy for everyone involved.

Very happy with the service. Lucy Foster was very helpful and professional and we found a beautiful flat. I highly recommend to use Chase Buchanan and Lucy.

Sophie Goodlace was absolutely fantastic throughout the process of selling our house. Incredibly professional but personable and hugely knowledgeable, I will definitely use Sophie to sell and buy my next properties. Thank you Sophie!

Sophie was really helpful in all aspects of my recent house purchase. From finding something suitable for us, all the way through to completing. She went above and beyond the call of duty in many instances and her help was very much appreciated. I would definitely recommend her, along with the wider Chase Buchanan Sales team.

I recently had the pleasure of meeting and being guided by a Ms.Naj Fox. She was an absolute joy and was so kind and caring with my every need! She was always so patient with me, as I can be a very indecisive person, and greatly appreciated the consideration and kindness she showed me! Will be sure to come again should I need to! Would thoroughly reccomend this branch if she reflects her employees.

The service we received from the team at Chase Buchanan was both excellent and supportive. Especially when you consider the complexity of our house move. Throughout the 6 months Mike, Sophie, Naj and the rest of the team were always able to help no matter what the question. Certainly in the last month before exchange and completion, when all the final little questions and challenges come about, Sophie in particular was fantastic and helped all parties get across the line. Many thanks indeed and whilst we hope not to move again in the short term, should we need to Chase Buchanan would definitely be our agent of choice.

An efficient and thorough service throughout. Sophie was really proactive and helpful from finding properties for us to look at to following up on matters closer to exchange & completion. Would happily deal with Sophie and the sales team again!

Five stars
Throughout a protracted sale and house purchase, Chase Buchanan were tremendously helpful, liaising with the seller and solicitors and always going the extra mile to ensure everyone’s best interests were served.  Sophie was endlessly patient, making sure everyone was kept in the loop and reassured, which resulted in us moving to a lovely house we could have lost but for the good relationship. Many thanks and highly recommended.

Fantastic service from start to finish. Highly recommend!

We are currently looking for a new home and have been hugely impressed with Naj Fox in Chase Buchanan's St Margaret's office. She is hugely helpful, completely understands the type of property we are looking for but is also refreshingly honest about what might be suitable - and what isn't.

As acting intermediary for the purchase of 17 Beauleigh Close for Mrs Carola Shephard and her son Henry, the service I experienced provided by Chase Buchanan was excellent. In particular the professional attention given by Sophie Goodlace as senior sales negotiator. Mrs Shephard and her son are very happy with their new house. We thank you for your attentive professionalism and first class service.

I would recommend Sophie at Chase to sell your property.  We had a tricky situation with our transaction and Sophie was great at suggesting practical solutions which stopped the chain collapsing.  Thank you

Its the day after I have moved into my new home, the whole process having taken just three months and I couldn't be happier with the amazing support and efficiency of the Chase Buchanan Team, Sophie in particular. A house I had always wanted came up for sale and in the space of 9 days (just pre Christmas) Sophie managed to sell my property and secure the property I wanted at prices that worked for everyone. I thought that was good..but it was the support in the following few weeks that I really appreciated when things, as they always do, got a little trickier along the chain. Sophie was incredibly responsive, supportive and handled everyone really well. I will miss popping in to the office for an update. I would definitely recommend.

We were first-time buyers and so fairly new to the entire process of buying a property, slightly nervous and pretty confused, Sophie was great in helping us through the process. She listened to what we needed, advised accordingly, overall was really proactive, and then following the offer stage was very efficient and professional. We would not have been able to buy our property three months after looking if it hadn't been for the excellent team that helped us through the process, and Sophie was a big part of this.

Very good estate agents - managed our first time buying experience so well - much better service than previous experienced with large London estate agents...naming no names!

We bought through Chase Buchanan and would always try to sell and buy through them in the future. Helpful, professional and honest. They know and understand the local market and we trust their team.

I am extremely grateful for the professional support offered by Chase Buchanan during the sale of my property in St Margarets. It was a particularly complex deal which involved super-human efforts from Sophie: she went the extra mile and achieved a successful outcome. Having bought and sold many properties in the past, I have not encountered an agency which is able to offer levels of service equal to that which I enjoyed from Chase Buchanan. Should I ever need an estate agency in the future, I shall definitely approach Chase Buchanan again - and Sophie will be my agent of choice! Thank you. You are a super team.

I was delighted with the service that Chase Buchanan provided. They were spot on with the initial valuation and I really felt they were working hard on our behalf. My discussions with the team at the beginning of the process were positive, informative and personal to our needs and situation. I wouldn’t hesitate in using their services again in the future

Had a great experience working with Sophie at Chase Buchanan. She kept us up to date and put in a massive effort to help us get to completion. We are really happy in our new home and would definitely work with them again.

I viewed a property with Chase Buchanan when looking to buy. I indicated on the viewing that I would be interested in the property at a particular level and was discouraged. two weeks later the price reduced to that exact figure and I was shocked that no one had called me to discuss my interest. Unfortunately, for their seller, I was a chain free buyer and in the interim had secured a property on an adjacent road with another agent.

UPDATE 15/12/2017 - following Chase Buchanan advising that this was a fake review I write to confirm I viewed a property on Godstone Road(I believe it was 71) with Seb from this office when I was looking to buy. The review I left is genuine and I no longer work for Dexters so have only left this review as a potential client rather than a competitor.

Terrible experience, boards up at flats where they are not selling properties!  Surely this is not right?  I called and asked to view and was told they have nothing for sale there, this happened on more than one occasion!  The team are unprofessional, didnt call me back when I rang in and when i called back, no record of me could be found! I have now brought through an alternative agent.

This is not a "fake review" as Chase Buchanan have claimed!!

Terrible experience, boards up at flats where they are not selling properties!  Surely this is not right?  I called and asked to view and was told they have nothing for sale there, this happened on more than one occasion!  The team are unprofessional, didnt call me back when I rang in and when i called back, no record of me could be found! I have now brought through an alternative agent.

I viewed a property with Chase Buchanan when looking to buy. I indicated on the viewing that I would be interested in the property at a particular level and was discouraged. two weeks later the price reduced to that exact figure and I was shocked that no one had called me to discuss my interest. Unfortunately, for their seller, I was a chain free buyer and in the interim had secured a property on an adjacent road with another agent.

Steer clear, very poor estate agents. Would not even think about going back

Super quick & easy process. I came away from signing our contract thinking we had missed something because it was so simple & painless. The property we are renting is beautiful & Chase Buchanan seem like a really good & efficient estate agents so far!
Can't wait to get moved in!

Lucy and the Chase Buchanan team helped me from beginning to end with my move.  I was coming overseas and would not be able to view the property ahead of time but they found what I needed and moved quickly to get me setup. Many thanks...

Dealt with a lady called dawn (not sure which office she worked from), unfortunately her customer service was very poor. Struggled to get hold of her post exchanging. Will avoid this estate agent from now on.

Without a doubt the best agents in the area. Everyone was always polite, more than helpful and human. I would have no hesitation in recommending Chase above any other agent in St.Margarets.

We bought our new flat through Chase Buchanan St Margarets and we were very happy with the service provided by them, particularly by Seb and his team.

Avoid the Lettings Department.  They are so desperate to steal business from other more reputable lettings agents that they identify new properties coming on the market, discover the name and address of the landlord through the Land Registry and then turn up at the landlord's private home to canvass for business. This is both a breach of the landlord's privacy and totally unethical practice in trying to steal business from another ARLA registered agent. They follow this up with letters without bothering to check if the addressee is registered with the Mail Preference Service not to receive junk mail. Prospective tenants and landlords should look elsewhere.

These dreadful agents, didn't show up for arranged viewings, then I lost a property on the day of exchange to another Chase Bucanon client who was being looked after by another negotiator in the same office.  Should be struck off!! Didn't even call to say sorry!  Rude and incompetent at best.  Avoid

As ever, I have been very impressed with Chase Buchanan's service -  I have bought, sold and now rented from you, and would definitely recommend you to friends and family and use you again myself. You take the stress out of moving home and turn all estate agent stereotypes on their head. Many thanks for all the hard work.

I used chase when I bought my first property 10 years ago. When it came time to sell I admit I considered using the online estate agents, but in the end decided to go with chase due to  their extensive local knowledge and my previous experience.
The selling process was very easy and our property sold in less than 2 weeks, the buying process however was a little less straight forward.
The support, pragmatic advice and approach chase took undoubtedly held our chain together and we are now enjoying our new home. I'd like to especially thank Sophie for all her help.

It’s rare and refreshing to find such an enthusiast sales team who deliver results whilst providing regular feedback throughout the sales process. 

CB sold our property within two weeks of listing and above our asking price. Sophie in particular was extremely professional and driven. She was results focussed, working outside normal business hours when required in order to finalise the sale and achieve the best possible price. Hugely impressed and would definitely use Chase Buchanan again.

We dealt with Sophie and Naj on the buy side and they were both fantastic. Highly recommended!

Sell your home

Company

Chase Buchanan - St Margarets Sales

Opening hours

Performance stats

% of asking price

Average sell time

Fee

Listings by number of bedrooms

Listings by postcode

More agents nearby

More Chase Buchanan branches