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© GetAgent Limited 2025
- Connells - Colchester
Connells - Colchester
Opens tomorrow at 8:30am
3a High Street,Colchester,Essex, CO1 1DA
Established in 1936, Connells are a network of high street estate agency branches, dedicated to providing a wide range of home moving services. At Colchester, our team can help with selling or buying, letting or renting, mortgage services and much more to facilitate every step of your journey. Choose us.
Opening hours
- Monday 8:30am - 6:00pm
- Tuesday 8:30am - 6:00pm
- Wednesday 8:30am - 7:00pm
- Thursday 8:30am - 7:00pm
- Friday 8:30am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Accreditations
Connells - Colchester Reviews (194)
Have you used this agent?
87%
2%
0%
1%
10%
All (194)
Seller (30)
Buyer (22)
Landlord (25)
Tenant (36)
General (81)
H Mckoy
I have dealt with Eric Marseille of Connells Estate Agents (Colchester) for a number of years now.
I have found Eric nothing but professional, consistent, polite and friendly in my dealings with him. So easy to talk to and gets my issues sorted promptly.
I have had several issues with other members (who I believe are no longer there). Eric is a cut above the rest and goes that extra step to please which I have hugely appreciated.
Thank you Eric.
9th Jun 2025 (4 weeks ago)
S Lindsay
I rented through Connells and Tom was incredibly helpful, available when I needed to speak, and really helped make the whole process very smooth.
Tenant
28th May 2025 (6 weeks ago)
M O
I have been waiting for a callback for over 3 weeks regarding a property I was told was on sale. Despite multiple follow-ups, the team has been completely unresponsive. When they do engage, their attitude is dismissive and unprofessional, treating customers as if they're a nuisance rather than valued clients.
This isn’t an isolated incident. My poor experience with Colchester Connells began in 2023, and now in 2025, absolutely nothing has improved. It’s disheartening to see such a lack of progress in basic customer care over two years.
I strongly urge both buyers and sellers to consider alternative estate agents such as Gallant Richards, Temme English, or Harris Wood. In my experience, their customer service has been consistently courteous, responsive, and professional — everything Connells fails to deliver.
21st May 2025 (7 weeks ago)
Anonymous Homeseller
Connells did not keep up with their promises. We only had one view for the whole of 6 weeks and their commmunication was poor.
Seller
30th Mar 2025 (15 weeks ago)
C Harrison
Renters/ Tenants make sure you are in the first batch of any viewings on properties you are interested in as you will be told it doesn’t matter and all applications will be considered. Not the case, applications are sent on a day by day basis and if enough are received your viewing will be cancelled on the day.
16th Oct 2024 (8 mo. ago)
E maclean
We needed to find a place quickly and we found a property online so we made enquires, we were working with a lovely agent called laura who took us through the viewing, paper work and finally moving in. And made it easy to understand, and less stressful process. Laura was polite, friendly and put our minds at ease throughout and anwsered are questions no matter how silly.
Tenant
8th Oct 2024 (9 mo. ago)
B Mpofu
Special thank you to Laura who helped me find the perfect apartment. She made everything so easy. She's kind, friendly and always professional.
8th Oct 2024 (9 mo. ago)
C Plastow
We recently used connells for a rental and I've got to say the best service we've ever had! Laura was amazing she really showed she cared put the time into answering all of our questions we had and really couldn't thank her enough!
Tenant
27th Sep 2024 (9 mo. ago)
K Pawlowski
Had a really good experience with Connells through my journey of renting my first house. A great team who cares about their tenants and take into consideration tenants wishes and queries.
Communication with Connells was brilliant, email, call or even a text was answered on the day or within 24h. Team was lovely and polite, that’s why I’m giving Connells 5 star rating, for their hard work and effort.
Tenant
26th Sep 2024 (9 mo. ago)
J Taylor
Considering this was my first time renting with Connells, I would like to say how happy I am with the process and how quickly Connells get things done. The letting agency worker ( Laura ) was very helpful and was very nice, she helped to answer any questions we had and helped with the moving experience, making it as smooth as possible, therefore a 5 out 5 star rating! Fantastic team and fantastic agency!
Tenant
26th Sep 2024 (9 mo. ago)
F Parrilla
I would give 0 stars to this company if possible, specially colchester branch lettings. Please tenants, avoid this branch.
Tenant
31st Aug 2024 (10 mo. ago)
L Matthews
The team at Colchester, Eric &Laura, where very professional but also approachable and dealt with our letting very efficiently. They guide us through the process and ensured the best tent for our property .They are to be recommended.
Landlord
23rd Aug 2024 (10 mo. ago)
S Price
Great service from Laura
16th Aug 2024 (10 mo. ago)
T Munyawi
Laura Baylis was very helpful and ready to respond to all our concerns. The whole process was quick and easy.
5th Aug 2024 (11 mo. ago)
S Lisboa
It was an amazing experience with Connells at Colchester. A big thank you to Laura Baylis who made the entire process so easy. Thank you.
29th Jul 2024 (11 mo. ago)
B Wesley
Very happy with our new home Laura has been such a great help and guided us through the process with professionalism and patience thank you ????
Buyer
26th Jul 2024 (11 mo. ago)
L Tajudeen
Excellent service
17th May 2024 (1 year ago)
J Bloomfield
Very good customer service
4th May 2024 (1 year ago)
G Triscau
Hello and thank you sow much Eric ,the best and patience persone I meet in my life ,nice experience and I recommend him ,thank you sow much again and I appreciate for the help!!
25th Apr 2024 (1 year ago)
R Borcila
Hello and thank you sow much Eric ,the best and patience persone I meet in my life ,nice experience and I recommend him ,thank you sow much again and I appreciate for the help!!
22nd Apr 2024 (1 year ago)
Anonymous Homeseller
Great estate agents with very friendly agents polite and helpful fast sale and no issues
Seller
7th Feb 2024 (1 year ago)
V Haulage
I have zero complaints!! Shannon and Eric made our move into our new property smooth and easy. They were always on call to answer queries and provide updates, not to mention how quick and efficient they were with the process. Thank you!
Tenant
31st Jan 2024 (1 year ago)
A Walls
I haven't got a great opinion of estate agents but Eric and Shannon came up trumps . Having dealt with many estate agents i feel they have kept me as a client updated at all times from statt to finish , especially with their last email on completion of tenancy as a landlord . A sound professional A1 team , well done ????.
Landlord
30th Nov 2023 (1 year ago)
C old
Very friendly and helpful staff, I’m a first time landlord and they helped explain everything to me in detail, never hard to contact someone in the office, would definitely recommend
Landlord
24th Nov 2023 (1 year ago)
S Loder
After a period of 7 months a sale that should have gone through much quicker. Buyer messed about a lot. So mortgage offer was running out. We were down to two days left before sale fell through. Glenda in sales was like amazing. She chased all parties and even stayed at work over two hours extra on her time to get the sale exchanged.I really believe without Glenda the sale may have fallen through. She’s certainly an asset to Connells.
Seller
11th Nov 2023 (1 year ago)
J Martin
Very easy & pleasant experience at connells. Shannon & Eric was so helpful and guided me & my partner through the process of renting our new home. Thank you so much ????
Tenant
2nd Nov 2023 (1 year ago)
P Dolan
On behalf of Mark Powell I would like to say a huge thank you to Eric and Shannon at the Connells, Chelmsford letting branch. Your professionalism and expertise is superb. It was a shear pleasure doing business with you both. I cannot believe how quick you found a tenant, it was unbelievable. Nothing was too much trouble. Mark is truly grateful and would definitely recommend you to his friends. Once again, a big, big THANK YOU.
Landlord
31st Oct 2023 (1 year ago)
G Cary
Everyone was absolutely fantastic and helped me and my partner every step of the way very polite.
31st Oct 2023 (1 year ago)
E 112001
Absolutely amazing team! Couldn't fault them one bit. ????????
31st Oct 2023 (1 year ago)
A Suzuki
Me and my mum were looking to rent a place and all the agencies weren’t very helpful but here Everyone was so lovely and helpful, Eric helped us get the place and he went out of his way and was extremely friendly and quick to get it all sorted!
Thank you!
Tenant
16th Oct 2023 (1 year ago)
J Pybus
Great service.
10th Oct 2023 (1 year ago)
M Peyton
Matthew is a sophisticated and skilled negotiator. His assistance with the sale of our property in Colchester and the purchase of a residence in Wales made the whole process smooth and easy.
Seller
11th Sep 2023 (1 year ago)
M good
Matt was a great help throughout the sale and was pivotal in getting it completed on time!!
Seller
24th Aug 2023 (1 year ago)
S Dineva
Connels were super fast in finding us a tenant at the rent we wanted, and we are especially grateful to Shannon for all the kind assistance, prompt communication, and clear guidance throughout the process.
Landlord
20th Aug 2023 (1 year ago)
N Vass
Friendly and efficient service!
7th Aug 2023 (1 year ago)
J James
Matthew came to visit us and view our property. He was very professional and friendly, felt like having a friend over. He gave us a very in-depth talk about the process of selling the house and what options we had. He came prepared with information about other properties that had sold within our area to base the value of our property on. Highly recommend!
Seller
25th Jul 2023 (1 year ago)
A Louisor
Matthew was just the best. He was punctual, patient and professional. My husband and I are not familiar with Colchester so understandably we took a few wrong turns along the way. Matthew was able to see the humour in it even though we kept him waiting. Very impressed and would recommend Connells.
23rd Jul 2023 (1 year ago)
C Kelvin
Very appreciate the effort from Connells help us to overcome all the things to get the agreement done.
20th Jul 2023 (1 year ago)
J Wright
I would not hesitate to recommend Connells Colchester ! The whole team have been helpful and friendly on the (numerous) occasions when I have contacted them with queries and worries relating to the sale of the property …..I have to especially thank Matt , Abby & Glenda for their patience and understanding!
Seller
17th Jun 2023 (2 years ago)
M Toma
Amazing service, great communication and looking forward doing business with Connells
2nd Jun 2023 (2 years ago)
H Osborne
The team has been amazing throughout
25th May 2023 (2 years ago)
A v
Joe Dewey was super helpful and very informative during my property valuation. He was able to sit down and discuss all the details and explain how the process works. Very good manner and communication skills! :)
Seller
16th May 2023 (2 years ago)
K Joyce
Great service from Abi Gains (Senior Negotiator) who smoothly secured our new exciting home adventure in a short period of time.
Thank you Abi for all your hard work and professionalism, we look forward to working with you !
Buyer
4th May 2023 (2 years ago)
A Clow
Met Matthew for a couple of viewings in Colchester, friendly and knowledgeable, not pushy. Office staff helpful when arranging viewings/follow up.
3rd May 2023 (2 years ago)
E Ikem
Matthew was very detailed and took time explain the whole process. Highly recommended.
17th Apr 2023 (2 years ago)
A Mehta
Connels have done it again and managed to find me a tenant in just couple of days . Shannon & Eric have been so helpful from start to finish. Wouldn’t ever go to any other agent in Colchester
Landlord
12th Feb 2023 (2 years ago)
M Wisniewska
Harry was very helpful and professional.
24th Jan 2023 (2 years ago)
G Gadsdon
Abby was very helpful and polite and
21st Jan 2023 (2 years ago)
B Morgan
I would give more stars if I could. Connells have been brilliant from start to finish of my purchase. They have been so accommodating of all my viewings and endless questions (as a first time buyer I had alot of questions). Harry was a delight to work with and Glenda went the extra mile on several occasions when I was having issues with the solicitor. I would highly recommend them to anyone!!
Thank you Connells!!
Buyer
20th Jan 2023 (2 years ago)
T Charoenchob
I have been attempting to retrieve our deposit from Connells agency for four months now since vacating the property. Unfortunately, I have yet to receive the deposit or any communication regarding its status over the past two weeks. I have found that my emails to the agency have gone unanswered, leading me to conclude that Connells is not a dependable agency for those searching for a property in Colchester. Based on my experience, I cannot recommend Connells to others.
Tenant
20th Jan 2023 (2 years ago)
P Clark
Friendly helpful people
18th Jan 2023 (2 years ago)
A Akiwowo
Great courteous service from Harry. Very understanding and was genuinely interested in getting me what I needed. A good listener who seemed to care and made me feel like he was on my team and all will be well . Thank you
16th Jan 2023 (2 years ago)
J Nan
Matthew Russell was brilliant and very informative. He explained the 2 methods of selling my property and gave some wonderful advise on whether it’s worth renovating the property or sell on. I was very impressed with his customer service.
Seller
15th Jan 2023 (2 years ago)
G edwards
Reported faults in beginning of November for faulty dishwasher, informed 20th December that they’re unable to help as too busy at Christmas. Not my fault it has taken nearly 8 weeks. Boiler still faulty after 12 months of consistent issues. Left for 8 weeks no heating with a 1 year old baby. Increased my rent for 2023 by nearly £400 a month then lowered it to attract new tenants after we declined the offer to renew. Great way to treat long term tennants! Rent is now 40% higher than when we moved in two years ago. Connells rude, clock out at 5 with no help if you can’t speak in office hours, always passing you to another department at the other end of the country.
Tenant
20th Dec 2022 (2 years ago)
S searle
Great service. I felt very welcomed into the property and the agent was accommodating with what I was looking for.
8th Nov 2022 (2 years ago)
T Beynon
Matt was the perfect person to do a viewing with. He was knowledgeable and warm and he was not pushy at all just very very helpful. I recommend Connells and I recommend asking for Matt to help you. Also Abi was extremely helpful. Thank you.
31st Oct 2022 (2 years ago)
A Arewa
I would like to specifically say I had a fantastic experience with the service received from a staff Shannon-Marie Joyce. She was diligent, emphatic, responsive all through the rental process. I would be recommending Connells to anyone primarily because of her.
Aderonke
Tenant
2nd Sep 2022 (2 years ago)
J roberts
So far very proffessional and friendly service everybody I have dealt with has inspired confidence in your service
1st Sep 2022 (2 years ago)
C f
(Translated by Google) The worst agency. After I moved out, my problems with recovering the deposit started (although I have an email from the owner that I should receive the entire deposit). At the beginning, the agency replied to the email. After a month, they ignored my email. To get the deposit back, which I still haven't recovered after 2 months, I had to write a complaint to the Tenancy Deposit Scheme. Eric Marseille is the worst agent I have ever dealt with. I got the impression that the whole situation is caused by this because I am not British. Former tenants is discriminatory. Another person who ignores former tenants is Shannon-Marie Joyce, did not reply to any email or call back after leaving the information with the agency. If you can avoid them, I would definitely not recommend
(Original)
Najgorsza agencja .Po wyprowadzce zacz??y si? moje problemy z odzyskaniem depozytu(chocia? mam email od w?a?ciciela ?e nale?y mi si? ca?y depozyt )Agencja na pocz?tku odpisywa?a na email. Po miesi?cu zacz?li ignorowa? moje email. Aby odzyska? depozyt ,którego wci?? po 2 miesi?cach nie odzyska?am musia?am napisa? skarg? do Tenancy Deposit Scheme.Eric Marseille jest najgorszym agentem z jakim mia?am do tej pory doczynienie.Odnioslam wra?enie i? ca?a ta sytuacja jest spowodowana tym poniewa? nie jestem Brytyjczykiem .Dla mnie takie traktowanie bylych najemców jest dyskryminacj?.Kolejna osoba która ignoruje by?ych najemców jest Shannon -Marie Joyce,nie odpowiedzia?a na ?adnego email ani rowniez nie oddzwonila po pozostawieniu informacji w agencji .Je?eli mo?esz omijaj ich z daleka .Zdecydowanie nie polecam
Tenant
20th Aug 2022 (2 years ago)
Z Awojobi
Connells Colchester has to the best agent around here. The agents are very lovely and so helpful. Shannon-Marie is a sweetheart in all sense of it, always ready to help and she made the whole letting process swift. Eric is also a lovely person, the viewing and other processes were made easy and interesting by him. And lastly I was given a goodie box when I got my keys from their office this evening and I think that was a thoughtful thing to do. Thank you all at Connells Colchester ????????
22nd Jul 2022 (2 years ago)
S Henderson
A very big thank you to
Shannon-Marie Joyce
Lettings Negotiator
Connells Residential Lettings
3a High Street, Colchester, Essex, CO1 1DA
For the fantastic , professional and efficient service in handling the following ;-
1. Signing out my tenants moving on ,after a 2.5yr let
2. Finding an excellent competitive local Builder Samual Ryan to refresh the two bed flat , including miscellaneous repairs ,redecoration and new carpets throughout .
3. Finding and signing up new tenants to move in all within 8 days !! of my previous tenants moving out on the 22nd June 22
This has been the fastest turnaround in my over 25yrs of renting properties
I can't recommend and thank Shannon - Marie enough .. who even kept me fully informed on her days off !
A total 5 star service
Thank you Simon Henderson
2nd Jul 2022 (3 years ago)
W Bateson
Ignore the fake 5 star reviews to make the agency look 'good'. An important thing to know before you do any business with Connells is that they have no spare keys for properties within Colchester or elsewhere so if you forget, leave or lose your key (The only one they give you), which happens on average at least once or twice a year, you will have to pay around £60-80 for a locksmith. The agreement you sign makes it difficult to have new keys cut of which you must pay more.
Very dissatisfied with the quality and service provided throughout my time with Connells I have been paying Connells for about a year now and they were extremely rude again to my partner and I when we were locked out of our property. Especially an Eric Marseille of Connells who we have had issues with before, when he came into the property and was very rude to my partner. Do not expect to be treated well by the staff.
Lucky for us according to the locksmiths the door locks were very poorly fitted so it only took a few moments to have it open. It is good to know the landlords and agents do their best to provide the best quality possible and definitely don't maintain their buildings on the cheap.:)
22nd Jun 2022 (3 years ago)
N BACCHUS
My partner and I have found the service at this company amazing.
As we walked into the office we had a very warm welcome from the whole team. We attended the meeting with my partners daughter who is 4 years old and another member of staff saw her sitting there patiently but bored and kindly gave her pen and paper to draw with (which she loved). He also gave her haribos as well, which we all enjoyed.
Mark was assigned to us and responded quickly to every email. He was very calm, kind and very supportive. He kept in contact with us and explained the process to us more than once. He made us aware of his time out of the office and even came in on his day off . He was with us every step of the way. My partner and I would highly recommend this service. Thank you so much mark, we appreciate your hard work !
Best wishes,
Khadija
16th Jun 2022 (3 years ago)
A Shankarrao
Very professional service from Matt. Clarified all my queries.
13th Jun 2022 (3 years ago)
S Ryan
Shannon was very helpful in getting my partner and I into our first property together! Very friendly and very helpful! Would recommend speaking to her!
Buyer
31st May 2022 (3 years ago)
L Tuckwell
Matt showed us around a house this weekend and was very professional. He Answered all our questions openly and he clearly had firm knowledge of the house. He was approachable and friendly without over pushing the sell, a much appreciated quality which made it a positive experience in what is often a stressful time.
He is the first estate agent we’ve met whilst viewing houses that actually seemed to like his job and know what he was talking about!
26th Apr 2022 (3 years ago)
A Czyz
Shannon was always kind and professional, and helped make my renting checks and move-in process go as quickly as possible
Tenant
5th Apr 2022 (3 years ago)
M Oatham
Rented a flat with Connells in 2020.
Communication was very poor throughout as they constantly called during the workday for pointless issues (like asking me to promote them to other people!) despite asking them not to as I am unable to answer the phone at work. They did not pass on my requests for renewing the lease to the landlady which led to me moving out. She later contacted me directly and said she would have been happy to keep me as a tenant and had never spoken to Connells about the issue. She had also been told they'd inspected my flat when they had not.
They also kept my deposit and rent I was owed for around two months and ignored all communications, only responding when I started a formal investigation with the deposit scheme protection service. This was around £1000 which led to financial difficulties for myself. If I hadn't chased it they would absolutely have stolen it!
Tenant
22nd Feb 2022 (3 years ago)
G Townsend
Matt and team at Connells in Colchester helped to make our first time buying a house a smooth, informative and positive experience. Would highly recommend them! Thank you for all your help, it was much appreciated.
Buyer
4th Feb 2022 (3 years ago)
S Saunders
Brilliantly managed from start to finish. Highly recommended.
21st Dec 2021 (3 years ago)
C Nartea
Hi! My name is Claudia! My experience with Conells was a great one! From start to finish. Very professional and all transparent. Qm met a wonderful man and her name is NAOMI?. A man for whom I will be very grateful. And not only. Everyone I spoke to on the phone was wonderful. Thank you for all the help and all the answers we received promptly. I gladly recommend CONELLS?????. In a word professionalism.????. God bless! Thank you so much for everything ? ???? ????
15th Dec 2021 (3 years ago)
R Staffordshire
Still waiting for payment from letting department, tenants moved in 2 weeks ago. Ignoring my mails. Rented with them a couple of years and it was a bad experience. It was silly of me to go with them again. They are all over you to get the business but then not so great at payment or communication once they've got you
Landlord
10th Dec 2021 (3 years ago)
E Warwick
I have used both the letting and the sales department services during the last 12 months and have found both to be efficient , helpful , courteous , and positive and would thoroughly recommend them.
2nd Dec 2021 (3 years ago)
P Everett
We have had the Connells team in Colchester beside us for 6 months. And thank goodness they were!.
Our 3 attempts to move out of the area were quite protracted to say the least. We found all in the Colchester branch very supportive, informative, knowledgeable in their field, always available to discuss our concerns, and sensitive to our needs in finally exchanging contracts on our new home.
We would therefore recommend Mary (Manager) and the team to anyone else in the Colchester catchment area wishing to receive a supportive and proactive agent on their case. 5*
Seller
17th Nov 2021 (3 years ago)
F Butcher
So disjointed and disorganised. During the time we used them they have lost 2 sets of house keys and I now find the set most recently returned to us don't fit our locks. I have escalated my complaint to the highest level but still fighting to get responses or items resolved. Its my understanding the Colchester Lettings Team is now disbanded but admin is spread out with Teams across the country and no one responds on a timely or accurate basis.
Landlord
6th Nov 2021 (3 years ago)
M Sayer
Great service, sold our house in 4 weeks. Great service progressing the sale through to exchange of contracts. Would definitely recommend Connells Colchester.
Seller
3rd Aug 2021 (3 years ago)
E Taylor
Jake Harrington was excellent. He helped me through my mortgage application and made it as seamless as possible. He took time at appointments to go through every detail and at every hurdle he helped me make sure I provided what was required and each issue was resolved. I was granted my
mortgage offer and this was all thanks to him. Very professional.
27th Jul 2021 (3 years ago)
H Day
I cannot speak highly enough of the service I have received from Jake in the Mortgage department. He has been thorough, communicative, helpful, professional and highly knowledgeable. He has been forward in getting things moving and not letting anything sit around. I always get the feeling that as days pass with nothing to do my end he is still working away at it his end. Even ahead of our meetings he is meticulously organised and makes sure we have everything we need in order to have a productive meeting that doesn't drag out longer than it needs to or with items unticked. I never feel like my requests are too much to ask and I am always able to get to speak to him whenever I need to, or his team are able to assist if he is not around. It seems they are all working together and everybody is in the loop there, which really helps. I am absolutely confident that the products I have chosen are perfectly suited to my needs, thanks to the thoroughness with which Jake has conducted his work. He is friendly and empathetic and has a genuine interest in my needs as a client. I could not have imagined receiving such A class standard of service anywhere and this experience has restored some of my faith in people and in the professional industries. I can't thank you enough for making this process as stress-free as it can possibly be.
15th Jul 2021 (3 years ago)
D may
Mary and Naomi certainly helped me with any concerns while we were selling two properties to buy one! It was very stressful but they definitely put me at ease. Will miss our daily phone calls!! Thank you for all your support ladies.
Seller
12th Jul 2021 (3 years ago)
D Wrathall
Great service from Connells in selling a difficult property for us. Kept is well informed throughout, patient with my irritation at online signing systems and a great end result. Good job Mary Naomi and team
Seller
10th Jul 2021 (3 years ago)
V Lewis
I had nothing but amazing service from all of the Connells staff at Colchester, especially from Naomi and Mary, they kept me informed with all the progress of my purchase and always made me feel welcome to call them at any point with any questions I had. They say you cannot choose your estate agent when you're buying, but I am so glad it was them. if you are thinking of selling make sure you contact them!!! Thank you Connells for helping me with my dream house! Scott Lewis x
Buyer
6th Jul 2021 (4 years ago)
Anonymous Homeseller
All the team in Connells have been fantastic.
Seller
5th Jul 2021 (4 years ago)
B Hinson
Being a first time buyer and purchasing on my own was a massive struggle I came across many hurdles but Jake didn't give up and eventually we powered through, if it wasn't for Jake at the Colchester branch I don't believe I would of got my mortgage, Jake is a great ambassador of Connells and would 100% recommend using this company!
Buyer
2nd Jul 2021 (4 years ago)
R T
Get your dream house in more most straightforward and proficient way . I was looking for my modern domestic, and it was exceptionally troublesome to urge one in these the widespread circumstances. Bernice from Connells was able to assist me out and did her job in more amazing way, she was able to shut the crevice between my needs and proprietor. able to a come up with modern conceivable outcomes each time . I truly appreciate her work and convenient and inviting follow-ups, intellect peruser , speedy reaction proficient work. I am exceptionally grateful to you and your group.
1st Jul 2021 (4 years ago)
V Karthikeyan
Despite my purchase ultimately falling through, I simply could not recommend the sales team at Connells Colchester more. Always responsive within hours, going over and above in finding common ground between myself and the sellers and always there to take the appropriate action off the back of my concerns as a buyer. Mary, Naomi and Kaleigh did absolutely every single thing possible in what was certainly a very difficult, time-consuming transaction at a very busy, unpredictable time in the market.
Buyer
17th Jun 2021 (4 years ago)
L May
Poor service, unresponsive to emails/phone calls
31st May 2021 (4 years ago)
S Matthews
Highly professional branch, without a doubt will recommend the Lettings team!
Landlord
26th May 2021 (4 years ago)
G Achiekwelu
Excellent professional and high quality service from Macaulay at Connells. Very responsive customer service with a smile. Thank you.
19th Apr 2021 (4 years ago)
C S
An absolute stunning experience.
Macauley, Bernice and the Connels team did their best and they do their best with a smile.
They served me fast and they were very helpful.
I recommend 10/10.
6th Mar 2021 (4 years ago)
S Mee
Macauley and the rest of the lettings team worked really fast to get new tenants for me. They kept in touch throughout the process and made it really smooth. Helpful recommendations on contractors too, aftermine let me down. Good job, team!
Landlord
13th Feb 2021 (4 years ago)
N Gennery
Highly recommend working with Richard at Connell’s Colchester, he was extremely helpful and friendly and he updated us regularly on a rental property that was being renovated that we were interested in. We didn’t have to chase for answers compared to other estate agents in Colchester we spoke to.
Tenant
14th Dec 2020 (4 years ago)
J Wood
Quick and thorough service by Scott and his team in Colchester. They had researched the area and other property's thoroughly and were efficient, encouraging and helpful. Thank you!
5th Dec 2020 (4 years ago)
C Panyam
Letting with Connells couldn't be easier. I've had a great experience with the Connells Colchester team who let my property in just 2 weeks. The service from start to finish has been exceptional and very professional. I've been kept well informed thru out the process and my tenants are pleased too. I'd definitely use their services again in the future and have already recommended them to my friends.
Landlord
4th Dec 2020 (4 years ago)
P Protopopov
From begging till end I felt lookedafter and not just someone they use to take money off. I strongly recommend the Colchester branch if you are looking for a rental property. Helpful and caring staff. Thank you for the service youhave provided me with.
Tenant
3rd Dec 2020 (4 years ago)
D Sethi
Tara John has always been extremely professional and helpful with any queries I have had and any advice I have needed. If I contact her, even though she may be busy, she will always reply in a timely way.
1st Dec 2020 (4 years ago)
A Wright
Buying from Connells has been a dream. Firstly they weren't pushy and chasing me every day for a response after the first viewing which allowed me to take time to decided if the property in question was for me. They allowed me to view it as and when I requested. I had a same day response when it came to my offer which was accepted. Throughout the whole lead up to exchange, Scott has been in constant contact to keep me updated. Which has been a lovely. Highly recommend. Special thanks to Cormac and Scott in particular. +
Buyer
30th Nov 2020 (4 years ago)
Y Kabasakal
Highly recommended. Richard helped us about finding our new flat and it's really nice! Thank you for your support and help ????
27th Nov 2020 (4 years ago)
D Weatherley
Professional and helpful throughout the moving process. Thanks in particular to Tara, who went out of her way to help and keep me updated even when things were busy. Great communication, really appreciate it.
5th Nov 2020 (4 years ago)
B Cundy
I would highly recommend Connells and in particular Ryan. The service we received was excellent and very professional.
3rd Nov 2020 (4 years ago)
A D'Andrea
I would highly recommend Richard Baker as a lettings agent if you are looking to rent in Colchester. Professional and polite, he went above and beyond to try and help me find the right place. One property in particular was undergoing renovation works and he kept me updated throughout so that I wasn't left in the dark. Should need to rent in Colchester again in the future, the first place I will call is Connells. Especially if Richard is still there.
Tenant
29th Oct 2020 (4 years ago)
D Agnihotri
The entire Connells team provide a smooth, responsive, proactive and personable service throughout all dealings- all protocol is explained thoroughly and all questions answered speedily. I've been fortunate to experience the full 360 services of the entire knowledgeable and diligent team, from the amazing Tara and Samuel in mortgages, the brilliant Cormac and Ryan in sales, and now the fantastic Macauley, Richard and Bernice in lettings. Thank you for your dedication and expertise throughout, as well as going above and beyond- Connells is highly recommended for all your property needs!
27th Oct 2020 (4 years ago)
J Lyon
Lots of issues including leaving our property unlocked after a viewing and misplacing our spare key. Would not recommend.
12th Oct 2020 (4 years ago)
D Juxon
Started to look for a place of my own in June/july and then again in September/October. I've spoken to a lot of state agents in the past few months from different companies. Connells is by far the best I've had the pleasure of talking too. They're so fast to get the ball rolling! The best Estate agents in Colchester by miles! Thank you for helping me!
7th Oct 2020 (4 years ago)
G Finch
I dealt with Ryan at the Colchester branch in order to sell my flat. He was fantastic to deal with, really helpful and on the ball, always available for questions or queries and kept me in the loop regularly throughout the whole process. I would definitely recommend.
Seller
30th Sep 2020 (4 years ago)
R Elwell
Covid made the selling process a lot longer than anticipated, and during that time we had 3 Branch Managers, Matt, Ryan and Scott but they did what I asked which was accompany all viewings and sell the house at a reasonable price. All the staff members were professional and courteous and I would be happy to recommend Connells Colchester branch.
Seller
28th Sep 2020 (4 years ago)
D Mill
Our senior negotiator Ryan has been professional from the start and is very personable. The same can be said for all his colleagues we have dealt with particularly Cormac and Scott.
The service we have received has been on a different level to the agent we tried initially. Connells Colchester have offered excellent and honest advice and have given regular feedback. No hesitation in recommending this team.
24th Sep 2020 (4 years ago)
P Cook
I had the pleasure of meeting Tara John when looking for my new home with Connell's earlier this year. Whilst that sale didn't progress, I subsequently found myself stuck some 3 months later when another mortgage advisor couldn't provide me the service they had promised. On the brink of losing the property I had verbally been accepted for, I called Tara on a whim hoping she could help. Within a matter of hours Tara has found me a mortgage and booked in an appointment 2 days later for us to go through and discuss. Without Tara's efficiency and hard work I wouldn't have the house I'm lucky to own today. I was astounded by how quickly Tara got me the quote (whilst juggling an already busy calendar) and couldn't recommend her services more. She's knowledgeable, diligent and will go above and beyond to help regardless of if you commit to her service - something that is often lacked in customer service. I cannot thank Tara enough and wish her all the best with her future.
Buyer
15th Sep 2020 (4 years ago)
B Smith
Fantastic experience buying my first place. Tara John dealt with my purchase professionally and swiftly and made sure to make time to go though parts in extra detail I did not understand. Would strongly reccommend.
Buyer
11th Sep 2020 (4 years ago)
J dellow
I am very happy to provide feedback for Ryan Betts of the Colchester Connells branch.
Where do I start? This has been a bumpy ride. Due to trying to complete sale during these Covid times has not been easy. We came upon so many obstacles. Lucky for me Ryan was always there. I must be honest there were times when I can close to melt down. When nobody else was communicating Ryan was always there for me. He went absolutely out of his way to reassure and give me words of comfort. I could not recommend Ryan highly enough. He has been an absolute rock!!
Thanks Ryan you went above and beyond and stopped this Psychological Therapist from needing therapy
Many kind regards
Jennie Dellow
Seller
10th Sep 2020 (4 years ago)
V Bagdonait?
Never responds, no follow ups, doesn't know anything ever.
23rd Aug 2020 (4 years ago)
D MAY
We dealt with Ryan, Cormack and Scott in Connells. Such a professional, cheerful and helpful team! Sold two properties in a few weeks! Highly recommend
Seller
21st Aug 2020 (4 years ago)
J Sibson
Just purchased a house as a 1st time buyer, used connells colchester as my mortgage broker. Tara was always very quick to respond and very helpful with the whole process as it was all new to me so couldn't be more thankful.
Buyer
19th Aug 2020 (4 years ago)
J Sarpong
My partner and I viewed a property for sale by Connells in June and made an offer straight away. Due to my partner being self-employed and me being on a fixed term contract, our investigations led us to believe that we were limited in the choice of banks we could use for our mortgage. As such, when Tara John (the Mortgage Advisor) was recommended by Connells, we were at first hesitant. We had our eye on dealing direct with a bank and not using a broker. However, we decided to give Tara a chance and had our virtual mortgage appointment on 15 June 2020. Tara used a screen sharing app which allowed us to go through the documents with her online. She was very patient with us because as first time buyers we had plenty of questions. Tara made us aware that we had more options than we thought and got us a great mortgage with Bank of Ireland. Exactly two months to the date of our mortgage application with Tara, we exchanged contracts, completed the sale and picked up the keys to our new home. I would recommend anyone thinking of a mortgage to use Tara @ Connells Colchester. We are pleased we did and can't thank her enough.
Buyer
19th Aug 2020 (4 years ago)
L Cruz
I recently had the opportunity to avail of the services provided by Connells Estate Agents (Colchester) and I am pleased to report that I had a good/positive experience. All the staff I engaged with were personable, efficient and professional, happy to recommend them.
19th Aug 2020 (4 years ago)
S Martin
Having dealt with 8 different agencies in the Colchester area, Cormack who we were dealing with for a purchase is by far the most professional and responsive person amongst all the agencies. Cormack dealt with us as individuals, always listening to us and then targeting properties for us with no underlying hard sell so we always looked forward talking to him. Refreshingly, we would have a discussion with Cormack and over the following days, it was obvious he had listened and responded as we needed. Cormack is personable and very knowledgeable of the area and every property he showed us.
Buyer
19th Aug 2020 (4 years ago)
D Dwit
I have recently had my property up for sale with Connells and within a week they found a suitable buyer and the property was sold (stc).
Special mention must go to Cormac Repman who is dealing with my property. He not only worked on listing my property but also had potential buyers lined up ready to go and it was his buyer that put in an offer straight away. This goes to show that he has a talent of matching a potential buyer with their desired property. A skill I am hoping he will be able to use again to help me find my next place.
Seller
18th Aug 2020 (4 years ago)
L Corby
Connells have been absolutely excellent triangulating the sale of two properties and combined purchase. Many thanks to the team - highly recommended.
Seller
5th Aug 2020 (4 years ago)
S Lee
I have just bought a house and Ryan Betts was extremely helpful, cheerful and professional which is just what I needed. My purchase went smoothly with Ryan's help and I have no hesitation to recommend him and Connells.
Buyer
4th Aug 2020 (4 years ago)
A Chouhan
Had a very positive experience working with Richard Baker. He was transparent throughout the process and kept me informed at all times regarding any developments. I have worked with other agents before and can explicitly say working with Richard has been the most stress free process. I highly recommend using Connells Colchester for any property management services.
31st Jul 2020 (4 years ago)
J Starling
Connells were very good at starting me off on my new adventure in my life
Thank you all so much
23rd Jul 2020 (4 years ago)
T Arnold
Have used Connells to let my house in Colchester. Rich Baker came to see me on his day off as I only had a small window of opportunity to meet agents. He was very professional and very thorough when we spoke and I was left confident that he was the best person to look after my property. Within a couple of days of meeting for the first time my property was let to exactly the kind of tenant I was looking for and for the price I was looking for.
Tenants now moved in I look forward to working closely with Rich and his team in the future.
I would thoroughly recommend speaking to Rich if you have property to let in or around Colchester.
Thank you for your help, keep up the good work.
Landlord
18th Jul 2020 (4 years ago)
J Patrick
Huge thank you to Cormac for his brilliant support and professional manner. Thank you so much. :)
16th Jul 2020 (4 years ago)
— k.
Were on a bit of a tight schedule to find a flat and our letting agent at Connells (Macauley) not only found us our perfect home but arranged for us to be moved in within a week, helped us through every step of the application and was always available to patiently answer the (countless) questions or concerns we had throughout the process. The most pleasant & professional experience renting I have ever had! Thank you so much, Macauley @ Connells. You were absolutely wonderful. We could not be happier.
Tenant
1st Jul 2020 (5 years ago)
W edwards
Great service from Macauley Smout at the Colchester branch.
25th Jun 2020 (5 years ago)
J Cichonczyk
Macauley at Connells in Colchester helped us with finding the right property and has gone above and beyond in making sure we're happy with the move in process and really has been a pleasure to deal with. Would definitely recommend Connells and Macauley if you're looking for a new place and want a hassle free and pleasant experience.
24th Jun 2020 (5 years ago)
S Bobeica
Very professional service, communication was clear and staff was always super helpful. The process was smooth and with no trouble, with every question asked in a speedy manner. Macauley was always available for questions and his customer service is unmatched.
22nd Jun 2020 (5 years ago)
M Michele
Great experience! I recently rented a flat with Connells. I was assisted by Macauley who has been very helpful - I had a lot of question but he was very patient with me during this whole process, explaining every detail clearly. He was always promptly available to answer my calls or emails.
Tenant
22nd Jun 2020 (5 years ago)
A Maresi
Amazing service! I managed to rent a flat for my father in under a week! Our agent was Richard Baker who went above and beyond my expectations to ensure that we could see the intended property as soon as possible. He was very flexible and understanding to show me around and work with us. I was very pleased that he was always answering questions promptly. Accordingly, my father got to rent a property exactly as he wanted within a very short period of time!
It was the first time I used their services, but I strongly recommend them!
Landlord
18th Jun 2020 (5 years ago)
N R
We were very excited to see two properties in Colchester. Got left waiting outside in the boiling sun with my pregnant other half for nearly an hour. Rang the agent who had clearly forgotten about us although making a booking the previous day. The second coming of the financial crisis turned up who is the manger Richard Baker. He didn't apologise for making us wait for an hour, and his mannerisms were very off and extremely unwelcoming. We viewed the property which we did not like and He made my fiancee feel very uncomfortable and spun us a line of rubbish about how we needed to sign now now now! But on the phone yesterday I was told it has been sat for ages with no interest. We enquired about another property to him which he brushed us off saying it's already gone, and we need to find somewhere right now as the rent market houses are going like hot cakes (Okay mate) a very unprofessional experience seems like the commission was the only thing on his mind. Avoid.
2nd Jun 2020 (5 years ago)
E Macdonald
Such good service! Prompt, helpful and really quick at getting everything set up for us.
26th Mar 2020 (5 years ago)
F Austin
I shopped around several estate agents; time and time again it was clear that the affable Bernice at Connells was in a different league when it came to, honesty, selflessness, and good humour. Bernice worked tirelessly to help me, providing insider knowledge which was invaluable to my efforts. There is no doubt that, without Bernice, it would have been impossible to find as well suited a home.
In turn, Bernice introduced me to my mortgage advisor, Tara. Diligent, knowledgeable, and above all a consummate professional, Tara has assisted me no end during the purchase of my property and I fully intend to see her again in the not too distant future.
If you are looking for an estate agent, letting agent, or a mortgage advisor, you must add Connells to the top of your shortlist.
Buyer
25th Feb 2020 (5 years ago)
L Anderson
An extra special thank you to the lovely estate agent Bernice & Tara Connell's mortgage advisor for all of their help literally the from start to finish in buying my new home. Both super lovely ladies who went above & beyond to my every request & for making the whole process as less stressful as possible. Bernice you were my rock throughout the most stressful part of my life ever! Thank you from the bottom of my heart! ????
Buyer
20th Feb 2020 (5 years ago)
M Bartholomew
I recently used Connells to rent a property in Colchester town. I've found the Estate agents very pleasant to deal with.
I was assisted throughout the whole process by agent Macauley, who has been a wonderful help. He was very informative, responsive, patient with my many questions and just generally very pleasant to deal with. He helped massively with the whole process and I am incredibly grateful.
Also a big thank you to Richard who handled any correspondence/questions when Macauley was out of office, also very pleasant.
All moved in, hassle free, thank you Connells.
Tenant
20th Feb 2020 (5 years ago)
A W
I approached the Colchester branch with the unenviable task of putting my place on the Market over Christmas 2019. Selling a property in the currently climate is no easy task but Matthew, Bernice and Cormac have all been fantastic at taking the challenge on and have been able to generate interest from investors and first time buyers alike. We do not have a sale yet but I am confident that with the friendly professional approach I have seen from the team so far a result will not be far off. Thanks to all three of you for your hard work and for keeping me in the know every step of the way.
Seller
17th Feb 2020 (5 years ago)
R davis
THANKS TO TARA, MATT, RICHARD AND ALL THE TEAM FOR ALL YOUR HELP AND ADVISE IN PURCHASING OUR 3 BUY TO LET PROPERTIES
Landlord
4th Feb 2020 (5 years ago)
G Batten
Richard manages my property and is always super helpful!
Landlord
3rd Feb 2020 (5 years ago)
S crouch
After a bad experience with another estate agent we arranged a meeting with Richard who restored our faith. We put our rental property on the market and dealt with Macauley. What a lovely young man who is an asset to your company. Today our new tenants have moved in and we couldn't be happier. Thank you so much Macauley for all your hard work
Landlord
1st Feb 2020 (5 years ago)
D Whitson
Helpful and efficient smooth process
30th Jan 2020 (5 years ago)
B Dell
My partner and I have been travelling for 4 months. Whilst being in Australia we began to look for properties and found a great one through Connells. Upon contacting we spoke with Richard who has been incredible through the whole experience. We thought we would be so stressed sorting a property from so far away but Richard made it so easy and has helped in every way that he could. We definitely recommend.
Buyer
23rd Jan 2020 (5 years ago)
S Sears
Great service from Connells Colchester! Branch manager Matthew extremely helpful and is always on the end of the phone.
Special mention to Bernice who was brilliant and kept me sane during the most stressful thing you’ll ever do! It’s down to these 2 guys that I would recommend Connells and use them again!
22nd Jan 2020 (5 years ago)
K wymark
Best estate agents ever
They helped me 2 times to find my ideal house to rent
Never had a problem with them and always spot on every request
Very well prepared and educated
Tenant
21st Jan 2020 (5 years ago)
A Potter
I used Tara as my mortgage broker and she was excellent throughout the process. She kept me fully informed at all times and gave me very sound advice, not only on the best and most suitable products available, but also on additional considerations such as critical illness protection. I couldn't recommend her more and will certainly be using her in any future purchases.
The wider team also deserve significant recognition, particularly Matthew who dealt with the sale of my property in a highly proficient, professional yet courteous and friendly manner delivering a great sell price in a timely fashion.
Well done Team Connells!
Seller
21st Jan 2020 (5 years ago)
S Cooper
Great service by Richard and the Connells team. They are honest, hard working team and always professional. Thank you
17th Jan 2020 (5 years ago)
S Sachdev
Very helpful and professional staff at Connells, Colchester.The teams there work collectively to understand the client needs and find the right property.
16th Nov 2019 (5 years ago)
N O'Donnell
I recently rented my house from Connells. My viewing was arranged promptly by a gentleman called Macauley Smout. He was very welcoming and gave me all the details I needed to know regarding the house itself. He was very knowledgable and good at his job. Whilst going through with the rental he was able to help and support me with the details/paper work needed to complete. Macauley made my move as smooth as possible and was very forthcoming with any help/questions I had before, during and even after my rental. Pleasurable experience, wonderful colleague and a smooth transition. Thank you!
Tenant
5th Nov 2019 (5 years ago)
M Bateman
I chose to use Tara from the Colchester branch as my Mortgage Broker. She was extremely confident and reassuring throughout buying our first home. She went above and beyond from start to finish, getting involved in parts our our purchase which did not directly involve her.
She kept my wife and I informed the best she could through the entirety of the purchase, returning emails swiftly & giving us updates as soon as she had them.
I would highly recommend Tara to any buyers seeking a genuinely honest and evidently experienced Broker. An absolute credit to Connells to say the least.
Michael Bateman
Buyer
8th Oct 2019 (5 years ago)
Karl
This estate agent has no customer service, no compassion,
they are only interested in there precious commission and if you don't do what they want you to do they get rude and use scare tactics..i.e. They weren't at all happy that we used our own mortgage broker then Tara got rude and upset my wife, but the main reason we weren't happy with them is a family member recently had a stroke and a heart attack and became paralysed all down one side so we had to find a place for him to live asap we asked Connells (Matthew) if we could go dual agency as Connell wasn't getting anywhere in selling our house they point blank said no we won't do that and they said that it goes against there contract which after seeking legal advice as we knew this contract wasn't valid they then backed down and we got our dual agency so instead of helping our sensitive situation out they were trying to keep hold of there commission, the only exception was Bernice who was lovely, I would never go back here or recommend anyone to use them
Seller
6th Oct 2019 (5 years ago)
S Staples
After several bad experiences with estate agents I couldn’t be more pleased with the service I received from Connells especially Abby who done a great job start to finish. Always kept me updated and made sure all my silly questions were answered as well as travelling from Colchester to Chelmsford several times so I could view the flat a few times. Made me feel really at ease and stress free. Exceptional service would highly recommend Abby to anyone!?? Thank you Abby & Manager Richard ??
12th Aug 2019 (5 years ago)
R Baker
Great service from day one. Matthew and his team provided me with a top class and professional marketing package which led to a quick sale at full asking price. I was kept informed throughout and Connells generated lots of interest in my property. I would have no hesitation in using them again or recommending Connells to my friends and family.
Seller
20th Jul 2019 (5 years ago)
D Murray
We recently used Connells Colchester to sell our house and for our mortgage needs. The team there are amazing. The journey to exchange of contracts was a rocky one, but Matthew, Tara and the whole team were so supportive, helping in every way they could. Never pushy, no pressure, kind and very friendly. A far cry from previous agents I've dealt with over the years. Highly recommended.
Seller
13th Jun 2019 (6 years ago)
P Midoes
I come across Connels when I first bought my house since then I use them to help me with the remortgage, and a couldn't be happier with the professionalism and hard work that the collaborator (Tara John) put, to make sure we got the best deal and insurance cover needed, she was just amazing chasing all parts to meet the agreed deadlines and keep us informed of every step.
Buyer
29th Apr 2019 (6 years ago)
E Ripley
Great service from Stacey and Jody at Kent branch. Quick replies and always able and happy to help
25th Apr 2019 (6 years ago)
T Hemstock
Tara at Connells has been an absolute superstar when it comes to helping navigate the murky waters of the mortgage world. No question has gone unanswered (despite there being some stupid ones). I would certainly recommend her advice and commitment to helping people.
28th Mar 2019 (6 years ago)
S Koiki
Extremely professional company. My star people are Jody Collins and Richard Baker from the lettings department who look after my 4 properties in Colchester and give such a personal and excellent service.
Landlord
27th Mar 2019 (6 years ago)
R Cottrell
Whenever we have maintenance issues, Jody always responds to our emails quickly and keeps us in the loop with regards to communication with the landlord/contractor.
After the event, she always gets in touch to make sure the issues have been resolved and that we are happy with the results.
Tenant
21st Mar 2019 (6 years ago)
A Peddell
I have rented a property through this branch of Connells now for over 3 years and have always found them very efficient and friendly. I would like to especially mention Jody Collins at their Property Management Department who has always acted promptly to any problems and to Richard at their office in the High Street who has also been helpful on several issues. I would certainly recommend this company to any Landlord.
Landlord
19th Mar 2019 (6 years ago)
J Brooks
Helpful and friendly service in challenging market conditions! A special thanks to Matthew and Zak at the Colchester branch. Would recommend.
13th Mar 2019 (6 years ago)
C Conghos
Great experience, we recommend them, Mr. Macauley did a great job.
5th Mar 2019 (6 years ago)
C Milner
We used connells for our last year of rental and it could not have been better, the speed of service with any queries was great.
Macauley alongside the other estate agents helped with viewings beforehand and getting our deposit back after the tenancy had ended.
Overall the experience and professionalism of Macauley and the other estate agents at Connells Colchester could not have been better and I would strongly suggest them to anyone.
Tenant
5th Mar 2019 (6 years ago)
J M
Me and my partner were absolutely thrilled with the service from Liam and Macauley, always there if we had any problems and were incredibly helpful as this was a first time move for us and didn’t know much about the process, but thanks to the help we received from the people at the branch, we have now moved in and are settling down perfectly, thank you so much guys for helping us!
Tenant
4th Mar 2019 (6 years ago)
A G
I picked Connells over other agents in Colchester as very impressed with their customer approach from my first call. Marketed my property to above my expectations and was kept informed with every step. Would highly recommend.
Seller
2nd Mar 2019 (6 years ago)
K m
My experience with the Colchester branch of Connells has been faultless throughout.
The whole experience has been straight forward and professional from start to finish.
Richard Baker (AKA - Rich) is super professional in his job and was always available beyond normal working hours to answer any questions i may have had.
He dealt so brilliantly and efficiently with everything that frankly - in my opinion - he is a credit to his company.
These Guys work above and beyond their call of duties to get the job done properly and seamlessly. Highly recommended Rich and all the lads/ladies in the Colchester branch of Connells ;)
Thanks again Rich!
1st Mar 2019 (6 years ago)
H Guckian
I chose to use Tara as my mortgage broker and she was excellent throughout my purchase. As a first time buyer Tara made a daunting and potentially stressful task simple. She went above and beyond, not only getting me a great deal on the mortgage, but keeping on top of absolutely everything else and providing me with regular updates. This made the whole process smooth, quick and easy. I couldn't recommend her more and will certainly be using her when I eventually buy my next property.
Buyer
23rd Feb 2019 (6 years ago)
S Robinson
Laura made a great lasting impression during our first visit, after which I had no hesitation in choosing Connells as our agent of choice. She was friendly, with a wealth of knowledge, belief in her marketing and had a fantastic personal approach building a great relationship with us. Everyone was amazing throughout and we sold quickly achieving asking price! Highly recommend, thank you!!
Seller
8th Jan 2019 (6 years ago)
J Rackham
Great service from Laura (Colchester Branch) very honest and a great sources of support during our house sale. Have nothing but positive things to say about the Connells team, would definitely recommend to others.
Seller
8th Jan 2019 (6 years ago)
L Smart
I couldn't recommend Laura enough. She came into my life at exactly the right point and kept me sane throughout the sale of my home which at times I thought might never happen. But Laura was fantastic. Her honesty, professionalism, knowledge and enthusiasm for her job was clear to see from the start- she understood exactly what I needed and always put that first, keeping me updated with any information- sometimes on an hourly basis! She is brilliant!
Seller
3rd Jan 2019 (6 years ago)
K Hutchins
Great experience and service from Jody at the Kent branch. She has been helpful, friendly and extremely professional -Thank you Jody!
14th Dec 2018 (6 years ago)
A user
The worst agents I have ever come into contact with. Please do not waste your time with these people. They are very unprofessional, rude (especially the manager) and disappointing.
I’m not going to talk about everything that happened whilst I was using them as frankly I could be here all day. But if they claim they will call you back, give up as they never will. If they promise you a house viewing saying you will be the first to look at the property, also give up as that is not true and they only say that to keep you on their tail. If you do not do this they will leave you extremely disappointed.
Please do not waste your time with them.
8th Dec 2018 (6 years ago)
A saeed
Very nice to deal with, would highly recommend them.
6th Nov 2018 (6 years ago)
Dabs
Connells made it quick and easy for me to find a property. It was my first time renting which was worrying at first but Macauley talked me through it all step by step with great communications.
Thanks again Macauley and team, highly recommend.
Tenant
1st Nov 2018 (6 years ago)
K Dellow
After using Connells Lettings for 4 years I could not recommend them enough. They have always come up trumps with finding me tenants in a quick professional manner and have always had the best ideas on how to maximise my rental income. The latest team featuring Richard & Macauley have been especially good, thanks guys!
Landlord
27th Sep 2018 (6 years ago)
M Buckley
Thank you ,I highly recommend Connell estate agents.
25th Sep 2018 (6 years ago)
C McCormack
Excellent experience - hightly recommend them! Before moving to Colchester, I was based in London and found it difficult to get time off to come and view properties. Richard kindly agreed to do the viewing using FaceTime and this saved me both time and money.
He was also very efficient and responsive during the application process. I moved in without a hitch!
If you are looking for a professional agency to rent a property from then I can't recommend Connells enough.
Tenant
16th Sep 2018 (6 years ago)
N Tomescu
It was a pleasure to collaborate with Richard Baker from Connells. All the renting process was really fast! I will highly recommend him! Thank you, Connells! Thank you, Richard!
Tenant
10th Sep 2018 (6 years ago)
M Veide
Richard is the most helpful letting agent I ever met. He volunteered in helping me with many things. I was out of the country and had no opportunities to come and view the apartments, so Richard agreed to do a viewing over a FaceTime.?When it was time for me to transport my things from my old place to a new one, Richard again suggested to help me by transporting all my things which took more than one drive. He also offered me to help with selling my furniture as again, I wasn’t in the country at that moment. ?It is my second home I found with the help of Connells and I am very happy that I chose them. ?Thank you Richard for helping me with everything and making things really easy for me. ?I would highly recommend Connells to other people!
Tenant
6th Sep 2018 (6 years ago)
S dawson
I just wanted to let you you know how pleased I am with the standard of service I have received from Jody in your property lettings department.
Jody has been fantastic over the last 2 days with regard to my lock issue.
She has kept me informed and got a contractor to the property very quickly. As I keep telling her, I don`t now how I would have coped without her!
Thank you Jody and all your colleagues.
Tenant
27th Jul 2018 (6 years ago)
B Deacon
Very slow, rude and just typical estate agents that don't really care.
27th Jun 2018 (7 years ago)
R R
I’m very happy with their services. Mainly, Macauley who helped me throughout my procedure of vacating the rented unit. I highly recommend them :) thank you
Tenant
18th May 2018 (7 years ago)
K Ward
Had the pleasure of using Connells (Mr Smout) for my rental property and he was very helpful on every step of the way. I will definitely use them on my upcoming new projects.
Landlord
2nd May 2018 (7 years ago)
P Valentin
Highly recommended they are very nice
1st May 2018 (7 years ago)
M Eversden
I have just recently placed my brand new home to rent with Connells and I cannot fault the sales agent Kim. Kim is so highly professional / exceptionally polite / very knowledgeable & very true to her word & highly reliable not to mention so incredibly well dressed. She is a massive credit to Connells and I feel extremely happy and very comfortable knowing Kim has my best interests at heart.
Thank you Kim so very much for making a very stressful situation in buying & renting so totally smooth and problem free with yourself at the helm .
Very Kind Regards,
Mitchell.
Seller
6th Apr 2018 (7 years ago)
A Jipa
I've been very pleased with my experience with Connells and I'm very happy to have chosen Richard and the team to help me let out my property.
I'm a first time landlord and they definitely made things easy for me and helped me find a tenant to move in extremely quickly!
Thank you very much to Richard and the team for all their help.
Landlord
4th Apr 2018 (7 years ago)
F Payne
Absolutely great! Gabrielle was so helpful with our search for a flat. Would reccomend.
1st Apr 2018 (7 years ago)
L Holden
I have a number of properties and I have to say that Kim and Richards service they provided in managing my property in Colchester was second to none. Professional, supportive and reliable. Would highly recommend.
Landlord
21st Mar 2018 (7 years ago)
Caulzy
Extremely happy that I went ahead with Connells to find a first rented home for me and my partner!! Macauley went above and beyond to find a property that was right for us! Even after the move in process they have been very helpful with any queries or issues that's we've had!! Highly recommended, especially for finding your first home!!
Tenant
19th Mar 2018 (7 years ago)
K Holtge
The tenants that Connells found me never pay the rent on time. It is stressful and I wish I had never used them.
Landlord
22nd Feb 2018 (7 years ago)
F M-H
Friendly staff, easy process to rent. I think they do need to improve communication with the client though: if you promise to come back with a call or an email I expect to receive one even if it's to say "it will take longer/we are working on it". Other than that, we are happy with our new rented home.
Tenant
19th Feb 2018 (7 years ago)
S Wilson
It was a pleasure to deal with the Connells team in Colchester whose professionalism and commitment was so different to previous occasions I have had when renting a property in Edinburgh .
Tenant
15th Feb 2018 (7 years ago)
J Appleby
The Team at Colchester Connells are great. They always are on hand to sort every query I have, and always make sure that I am informed if there are any updates on anything. I would highly recommend them to anyone looking to rent/sell their property.
15th Feb 2018 (7 years ago)
I Smith
Really happy I chose Connells to rent my house. Richard and the team went above and beyond to give me a personal service and keep me in the loop at every stage. They appreciated how much my home means to me and bent over backwards to find me the right tenant. Can't say thanks enough!
Landlord
8th Feb 2018 (7 years ago)
K Wilkinson
As a property manager with 12 years’ experience never have I ever had the misfortune of dealing with such a bunch of unprofessional, rude and incompetent people. Even if you happen to speak to the managers they are just as bad. Its as though no one working at the company cares about its reputation or repeat business. They literally treat you as though you are an inconvenience to them. We are a professional landlord with a portfolio of over 100 properties, I would dread to think how they would treat a one off landlord with little knowledge. The Colchester branch let our property approx. 6 weeks ago. When we instructed them we asked for a rent guarantee policy to be taken out (in writing as part of our instruction letter), after chasing for the policy for 2 weeks after the tenant moved in I was eventually told this had not been done and wouldn’t be done as they don’t provide this service unless they manage the property. I mentioned that it was included in bold in our instruction letter and the “area manager” said do you have in writing where we agreed to this… RIDICULOUS, by accepting the property and letting it that in-itself its agreeing to the terms. . I was given their terms and conditions to sign AFTER the tenants moved in and told they wouldn’t transfer any of the rent until they received the T&C’s back signed (despite us not agreeing with the terms).. in effect BLACKMAIL.
To date we still have not had all the move in money from them, they are refusing to give us a statement with a breakdown of the money collected from the tenants/ their fee etc and we now have no other option then to seek legal advice from our solicitors. They have taken a fee from the move in monies without our consent, we do not even know what amount and we have never signed t&c's. Its unbelievable.
As a professional landlords we have found them EXTREMLEY difficult and uncooperative and we have the benefit of experience and knowledge on our side. Unless you are prepared for a lengthy battle to get your money & paperwork AVOID THIS AGENCY AT ALL COSTS.
Landlord
4th Dec 2017 (7 years ago)
Jay
Arrogant, rude, take a look at the staff especially Donnelly, Dodgy !!
3rd Dec 2016 (8 years ago)
M Dimov
Richard and Charlie in the lettings team very helpful and proactive in helping me and my friend sort out the flat. The best team ever :)
Tenant
11th Nov 2016 (8 years ago)
C Ide
One of the worst estate agents that I have ever had the misfortune to deal with. Rude to my partner, and never returned phone calls even after promising to. No regular updates, or indeed any support in problematic house purchase at all. Will not use them for my house sale, and would advise against anyone using them.
Buyer
3rd Aug 2015 (9 years ago)
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