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© GetAgent Limited 2025
- Connells - Grantham
Connells - Grantham
2 Watergate, Grantham, Lincolnshire, NG31 6PR
Established in 1936, Connells are a network of high street estate agency branches, dedicated to providing a wide range of home moving services. At Grantham, our team can help with selling or buying, letting or renting, mortgage services and much more to facilitate every step of your journey. Choose us.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Accreditations
Connells - Grantham Reviews (168)
Have you used this agent?
76%
4%
2%
1%
17%
All (168)
Seller (27)
Buyer (26)
Landlord (14)
Tenant (23)
General (78)
W Bull
Barely been in a rented property 2 weeks, and they are trying to sell the property, they never told us this. Really poor, dont really care about tennants!
Tenant
11th Jun 2025 (11 days ago)
N Bull
We are just about to move into a property to let through connells (Grantham) zac has been so helpful throughout this, from getting us an earlier viewing, then an earlier moving date to save us from emergency housing and talking us through the process, moving home is stressful and he has tried to make it as stress free as he possibly could, Thankyou Zac
Tenant
15th May 2025 (5 weeks ago)
Anonymous Tenant
We recently moved into our property and we've been supported by Zac throughout the process. I couldn't recommend him enough. He is so personable and approachable. Nothing is too much to ask. We are new to renting, so of course have lots of questions, but he is only ever too happy to answer them and help us. He's gone the extra mile in not only providing us with amazing knowledge of the property, but knowing we have moved a fair distance, he's given us lots of information and advice about the area and things that are suitable and fun to do as a family. He really is a credit to the company and we are so grateful for all he has done and continues to do.
Tenant
9th Apr 2025 (11 weeks ago)
E Smith
Buying and selling with Connells was made a much smoother experience having Chris as my mortgage advisor, he kept me up date daily/weekly on everything, he really went above and beyond with the whole process, and I can’t thank him enough for that. There were some issues that cropped up and he was on it resolving them, sometimes before I even knew! Thanks everyone at Connells! Absolutely would recommend ????
Seller
2nd Nov 2024 (7 mo. ago)
Anonymous Homeseller
Dale valued my property and i must say i was very impressed. I love how he wasn't pushy and wanted to help us with any questions we had. Very good guy would highly recommend
Seller
2nd Nov 2024 (7 mo. ago)
R S
Connells Grantham helped us buy our new home. A special mention goes to Chris for arranging the mortgage and keeping in touch with us throughout the entire buying process. Thanks also to Mia for arranging the viewing, showing us the house around, and initiating the buying process.All the staff were very friendly and supportive.
Buyer
25th Oct 2024 (7 mo. ago)
C NWNM
Excellent service from Mia, a pleasant interaction and outweighed my expectations! Thank you
23rd Sep 2024 (8 mo. ago)
N Kidd
We used Connells to sell our family home in Grantham. It took 3 months longer than expected due to issues with our buyers. Mia was very helpful, professional and efficient throughout and was particularly good at communicating with us and keeping in touch.
Seller
22nd Sep 2024 (8 mo. ago)
R Cardoso
The whole team in the Grantham branch have been excellent. Have answered any questions we had and always been hands on deck to help! Thank you Liam for all your help with the process have made it feel much easier
24th Aug 2024 (9 mo. ago)
T Eves
Everything went smoothly in the purchase of our new home. Most importantly communications were very good and we were kept informed of all the latest developments. All the staff we talked to were helpful, friendly and easy to contact. Here's a shout out for Mia who was especially positive and helpful.
Buyer
22nd Aug 2024 (9 mo. ago)
V Mishra
A very unprofessional, untrustworthy service provided. I had hired Connells to sell my property but they couldnt. To start with , I had to chase them to advertise my property after a month of signing contract with them. When they did advertise it, the property has incorrect description and the video promised never was uploaded. The whole team Of Connells was replaced in early 2024 due to reasons I am unaware of but this led to zero communication between the agents and myself. When the new team came in only kept asking to drop the house price and arranged viewings when they can't attend. Gladly, I have moved away from them but would not recommend their service to anyone. A total waste of time and energy.
Seller
6th Aug 2024 (10 mo. ago)
M Brandes
Liam and Abby have been very attentive and helpful in managing our property. After a bumpy year with a different team member, they have stepped in nicely and things are running much more smoothly now. Very much appreciated.
Landlord
25th Jul 2024 (10 mo. ago)
A Anderson
I had a property inspection yesterday and I just want to say how lovely Abby was. What a positive vibrant energy she brings. She was friendly and professional throughout her visit and it was a pleasure to meet her!
Tenant
25th Jul 2024 (10 mo. ago)
J Wainwright
Chris Roberts was instrumental in getting the process complete, if i didn't have chris fighting my corner i would have never been took seriously
Gilson Gray (vendor's solicitor's) and YOPA are god awful, no communication, no professionalism it felt they were laughing at me, whereas when Chris got involved, things finally moved on
Can't thank Chris enough, and will never have a good word to say about YOPA or Gilson Gray
28th Jun 2024 (11 mo. ago)
A Dawson
Renting a property through Connells has been a torturous experience from day one. When we viewed the property, it was remarkably unclean and there was an obvious leak from the loft that was pointed out and we were assured the property would be cleaned thoroughly and the leak looked at before moving in. We paid a holding deposit and were ignored for a week following this despite trying to contact Dale several times a day regarding referencing.
When referencing was finally complete (which was a whole battle in itself), we didn't receive the keys on the day of the tenancy beginning because the branch didn't have them, an inventory was not carried out, and the property was in the same disgusting state with food left in the cupboards, the landlords rubbish in the garage, cigarette burns on the carpets, and the aforementioned leak still causing issues.
On top of this, the boiler failed a month after moving in, and due to a "lack of funds"to replace this, we were left with no bathing facilities for 6 weeks - which Connells deem perfectly acceptable and not worthy of even a penny of compensation.
Despite many repeated attempts to be sent these, we have not seen a copy of the gas safety certificate for the property or a supposed inventory that was carried out on the property.
Most concerning, the property has no carbon monoxide detector and despite my requests to have this rectified, I have been ignored despite their legal obligation.
Don't bother making a complaint either, Connells don't investigate or follow their own complaints procedure either. A shambles of a letting agency and I wouldn't recommend anyone I like touch them if they were the last agents on Earth.
Tenant
17th Jun 2024 (1 year ago)
B Shelton
Connells were great to work with in the selling of our house. They were quick to answer our queries, friendly and worked in our best interests. Mia in particular was very helpful, made us feel an ease in the process and we appreciate her hard work! Would recommend to anyone considering selling their house with Connells!
Seller
14th Jun 2024 (1 year ago)
V Mdoe
I am incedibly happy with the service I received from staff at Connels to purchase my new home. Chris was very supportive, helpful and professional from our initial conversations and throughout the whole process. Catherine was fantastic, friendly and professional, Nikki made my day the day I met her very friendly well organised and helpful. Sarah was wonderful making sure that everything is in order.Thank you so very much team Connels, your knowledge and expertise made the whole process smooth for me.
Buyer
4th Jun 2024 (1 year ago)
C slater
Made to wait nearly a week to view a property and this resulted in my viewing and opportunity to put an offer in being lost. Unbelievable. All the awards won mean nothing...
8th May 2024 (1 year ago)
naim
This branch has handled me terribly as a tenant. I moved in December and let Dale, the branch manager know that the previous tenant had left a huge corner sofa there via text. It is now MAY!!! and after countless calls and emails the sofa is STILL here. It’s such a massive inconvenience to get rid of and the branch refuses to do anything. They won’t call you back, which is strange because I seem to remember Dale calling me 3 times a day when I was ready to put down a deposit. I called Dale last week and he assured me that it has been passed on to head office, I asked him to CC me into an email confirming this but he didn’t because he’s a liar and a slime ball. Terrible experience as a tennant, just pay the little bit extra and get a decent letting agents that will take care of stuff like this.
Tenant
7th May 2024 (1 year ago)
A paul
On first hand I spoke to a lovely person called Mia who was an absolute star , answered all my questions, very professional.. thank you
5th Apr 2024 (1 year ago)
Anonymous Landlord
Dale is absolutely fantastic! He is looking after 3 of my properties and he has been great helping me, as I am not very mobile! He Found me a new tenant very quickly. Grantham Lettings is on the up with Dale as the new manager. I am very grateful for his help.
Landlord
28th Jan 2024 (1 year ago)
V Oconnor
I'm a landlord and have had a lot if help from Ami Markham. She's been very helpful kind and considerate. She's taken time go through my contract with me and answer all my questions, and has always got back to me quickly. Very professional at her job.
Landlord
12th Oct 2023 (1 year ago)
ABC
My thanks to Liam and Sam for a professional job in finding a good tenant quickly. Very nice especially after having followed an especially difficult tenancy :)
Update: There have been recent staff changes but thankfully I still get great service, now from Ami. It's really important because 'the house ' needs to be 'home' for tenants ????
Landlord
11th Oct 2023 (1 year ago)
Thippesh
Disgusting and very unprofessional. Ladies at Lettings section are non polite. Always misguide prospective tenants and not transparent. Don’t go with them.
Tenant
14th Aug 2023 (1 year ago)
M L
Really helpful, professional and friendly team. Great communication and always willing to source information for you. Finn,especially, was a superstar, couldn't fault him. Definitely recommend with a house purchase.
Buyer
19th Jun 2023 (2 years ago)
C Sanni
Our experience at Connells Grantham was very positive. We had a short lead time to complete the purchase of a house. We needed urgent answers based on our unique circumstances.
Christopher Roberts attended to us on the day despite not having an appointment. He took his time to understand our needs and helped us weigh possible options. That same day we were able to secure an AIP. As they say, the rest is history.
We could not have pulled this off without the timely intervention of Chris and his Team. They are exceptional at what they do and come highly recommended.
Buyer
29th May 2023 (2 years ago)
P Lewin
Dealt with Finn, couldn’t fault him throughout the process always kept us up date and was very professional. Would definitely recommend to friends and family!
23rd May 2023 (2 years ago)
A Evison
Fantastic service received from Liam Fish, lettings manager, within the letting department of the Grantham Connells branch. Always very helpful, good at explaining things through and has always found out the answers to my questions and returned my calls etc in a completely professional manner. Liam has willingly assisted with any issues we have encountered and quickly found us new tenants. Thank you
Landlord
9th May 2023 (2 years ago)
I Wagendorp
A big thank you to Amy Marksman, our letting agent who helped us to secure our new home. Amy kept us updated at all stages and answered numerous queries. She was flexible with our timescales and ensured things moved swiftly.
Tenant
4th May 2023 (2 years ago)
J Hamilton
At the point of appointing to sell. So far the process has been very encouraging. The staff have been both professional and enthusiastic, sharing enough information without being pushy. So far very happy.
Seller
13th Apr 2023 (2 years ago)
C Krelle
Laura Willets came along this afternoon to discuss the valuation and sale of our house. We were very impressed with her knowledge and understanding of the marketplace and how she and Connells could sell our property. Excellent meeting
Seller
7th Mar 2023 (2 years ago)
E lightbody
I have recently completed on my new house and would like to thank Connells Grantham for their support and kindness through out the process. Fin was very helpful in finding properties for me to view and Chris has been a massive support through the whole process. couldn't have asked for a better experience!
Buyer
2nd Mar 2023 (2 years ago)
T Stephens
Great meeting Laura. Answered all our questions and really took the time to understand what we want.
16th Feb 2023 (2 years ago)
B Holgate
Quality service from start to finish. Sam was on top of everything and made the process straight forward. Really pleased and can’t thank Sam enough for all his help.
13th Feb 2023 (2 years ago)
D Ajay
Disgusting and unprofessional service from the branch manager, over valued a house by £100,000 - which agent has a house on sale for almost a year if they are working effectively? Completely negligent and out of line with market conditions poor service to myself and vendor. Compliance issues arose and the branch failed in their professional and regulatory responsibility. Raised this with branch manager and simply got abuse. She lied and continued to contradict herself. I would not recommend this branch to either a vendor or purchaser as they are completely unprofessional and will mis guide you all the way costing you time and effort - if you want to have your house on the market for over a year this is the agent for you!
UPDATE
The ombudsman service have investigated the agent and upheld my complaint and compensation has been now been offered
3rd Feb 2023 (2 years ago)
Z K.
Misrepresentation and unprofessional service.
Completely negligent and out of line with market conditions and poor service to the tenant. He misinformed and lied and continued to contradict himself. I informed him about everything, but he still suggested paying the advance payment, which I later lost citing the law. I would not recommend this branch to tenants as they are completely unprofessional and will misguide you.
Tenant
31st Jan 2023 (2 years ago)
R C
Really good to meet Laura this afternoon. Excellent advice and support.
30th Jan 2023 (2 years ago)
K Ma
We had a really positive experience throughout the buying process with Julie, she was brilliant, responsive and helped us to deal with this home. We are very grateful for their help. Definitely recommend and will use in the future!
Buyer
30th Jan 2023 (2 years ago)
Anonymous Tenant
I had a great experience from Connells Grantham,especially the letting agent Mr Samuel Gainey.He is just fabulous, friendly,helpful and efficient. Greatly appreciated his professional way of helping .
Tenant
27th Jan 2023 (2 years ago)
G KOVACSOVA
Our letting agent was Sam who is incredibly supportive and informative. All the proccess went fast, stress free and smoothly with his help. We have been updated daily by Sam and he answered all of our questions.We are very satisfied with his work . Thank you, Sam you are brilliant!
Landlord
26th Jan 2023 (2 years ago)
K Collins
My letting agent was Samuel, he was very lovely. He was always helpful and was quick at getting back to me. The process of moving was very easy and I can’t thank him enough.
Thanks again Sam you’ve been amazing! Definitely recommend.
Tenant
23rd Jan 2023 (2 years ago)
H Jones
Just want to say a massive thank you to Sam for helping my partner secure a home to rent. Very kind & helpful he puts the renters first without hesitation. Definitely recommend.
Thanks again.
Tenant
23rd Jan 2023 (2 years ago)
D Krishna
Very professional, knowledgable and trustable. Always kind and ready to help out with anything, from the beginning- arranging the viewing, Sam was brilliant at showing me everything I wanted to see in the flat- until the very end and he handed me the keys and answered any questions I had! Got me out of a very difficult situation and helped me find a flat very quickly and efficiently. Would 100% recommend connells. Once again thank you very much Sam.
Tenant
19th Jan 2023 (2 years ago)
R Whitaker
Laura Willet's was most helpful and professional x
19th Jan 2023 (2 years ago)
T Whitaker
Laura was fab Great service thanks very much ????
19th Jan 2023 (2 years ago)
C Evans
Really great visit from Laura Willets, Senior Instructions manager. Really informative, took us through all our options and how Connells support both buyers and sellers. Would definitely recommend. Booking the appointment was also really easy with Julie being really helpful, as she has been on the 3 occasions we have dealt with Connells. Thank you.
17th Jan 2023 (2 years ago)
D Szczur
We had a pleasure to deal with mortgage advisor Christopher Roberts. His advice and support were in place through all the stages. He showed us more options and guided us to make our move possible even in current difficult market. Always provided us with clear information and instructions.He acted fast on our case and put things in place for us always on time. I am happy to recommend Christopher as a mortgage advisor.
Thank you to Chris and all Connells staff for good service.
3rd Jan 2023 (2 years ago)
K Birch
Literally cannot fault Liam, I have hounded him every day about renting a house and he’s constantly been sorting it. Never had service like this before honestly he’s top class.
Tenant
12th Nov 2022 (2 years ago)
R Wakerley
It was lovely to meet Laura today she was friendly professional and answered all my questions thoroughly. Nothing was too much trouble cant wait to get the ball rolling and look forward to using her as my agent cant reccomend her enough
10th Nov 2022 (2 years ago)
A White
Laura was extremely helpful throughout the visit. Very professional and guided me through the whole process. Nothing was too much trouble! She is a true asset to Connells and I would without a doubt recommend her to look after anyone wishing to seek
Their property.
Seller
4th Nov 2022 (2 years ago)
Garry
The service that I have had from Connells in Grantham has been absolutely outstanding, professional, committed to the customer and they are able to pitch their explanations of x y and z into such a way that the customer ie me can understand what's happening and when. A HUGE AND MASSIVE WELL DONE TO THE STAFF AT CONNELLS IN GRANTHAM.
4th Nov 2022 (2 years ago)
R Vincent
Pleasant lady. Explained everything very clearly and professionally
4th Nov 2022 (2 years ago)
M Parker
Laura came to value our property, absolutely brilliant, very highly recommended.
Seller
4th Nov 2022 (2 years ago)
W Kappen
Laura was Lovely, Very helpful, Very professional… Perfect in every way!
2nd Nov 2022 (2 years ago)
P Brooks
Laura was polite professional and she explained everything clearly and gave us confidence and would not hesitate to recommend her to sell your home she was amazing
Seller
1st Nov 2022 (2 years ago)
A Caithness
Approached Connells after having been messed around by another agent in town. Laura put our mind at ease from first conversation, very proactive agency.
19th Oct 2022 (2 years ago)
S Marshall
Laura was exceptionally helpful and friendly. Explained everything clearly.
18th Oct 2022 (2 years ago)
A Gibson
I was very happy with the service provided by Laura, I feel I'm in good hand and am now excited about our move
18th Oct 2022 (2 years ago)
I Diamond
No department talks to eachother. Especially knowing who has different keys
14th Oct 2022 (2 years ago)
R Gallagher
I have had a brilliant experience with Connells Grantham so far, Laura Willets was extremely professional, kind and helpful. I will definitely be recommending my friends and family looking to buy, sell or let. Thank you again!
8th Oct 2022 (2 years ago)
P Rajata
Laura is polite and thoroughly professional.
4th Oct 2022 (2 years ago)
A Ormandy
Just met with Laura to get my property valued, she explained everything thoroughly. I am really happy to sell my house with Connells.
Seller
28th Sep 2022 (2 years ago)
C Stallwood
Laura gave a very interesting insight into the current housing market, very informative. Thank you
28th Sep 2022 (2 years ago)
J Leigh
Pleased with the helpful and professional service (sales team) I received from Julie - Thanks!
Seller
15th Sep 2022 (2 years ago)
G Dewhirst
Laura and the whole team are fantastic. Warm, welcoming & friendly. Can’t recommend them more.
13th Sep 2022 (2 years ago)
A Turner
Excellent efficient polite house valuation by Laura
5th Sep 2022 (2 years ago)
G MacKenzie
Laura was extremely polite and knowledgeable in the local market. We were very pleased with her presentation.
10th Aug 2022 (2 years ago)
L Mawson
If there was 6 stars I would of ticked it professional and very lovely person couldn't fault her Laura was perfect
20th Jul 2022 (2 years ago)
A Barnett
Brilliant lady .hope to do more with Laura in future.fact.6 stars without a doubt
20th Jul 2022 (2 years ago)
Alex
The staff were very professional and helpful and they eased my wife’s anxiety with great consideration and thoughtfulness. I would highly recommend their services. :)
12th Jul 2022 (2 years ago)
J Fiander
James Le Pla from the Grantham office. He has been fantastic, understood what we wanted, been so patient and always with a smile. He just took the time to really invest in our home journey - wasn't pushy, looked for options and solutions. I cannot recommend him enough. If you are on the home hunt - call & ask for James - you won't be disappointed.
7th Jul 2022 (2 years ago)
A Rowe
Laura was passionate and exceptionally friendly and helpful. I have confidence in her promises to support me through the process of selling my home.
7th Jul 2022 (2 years ago)
M Rensburg
Beyond friendly, supportive and helpful service by Laura! Totally recommend her service!
5th Jul 2022 (2 years ago)
A Lister
Laura has been most helpful and compassionate in setting up the sale of our late father’s property. She was thorough in explaining what services are provided and we were able to negotiate a realistic selling price for the property.
1st Jul 2022 (2 years ago)
Anonymous Tenant
Myself and my husband had a brilliant service from the lettings team at Connells, specifically myself with Sam, very helpful and efficient. Communication was brilliant, helped every step of the way.
Tenant
1st Jul 2022 (2 years ago)
V Coster
Great meeting with Laura today, and presentation, very professional and lovely manner.
30th Jun 2022 (2 years ago)
R Lee
Laura was very friendly. The "sell" was a little over-the-top, but that's not unusual from a high-street estate agency.
21st Jun 2022 (3 years ago)
C Adamson
Laura has been a pleasure to deal with and I felt completely at ease. Would highly recommend without a doubt
10th Jun 2022 (3 years ago)
T Pearson
Great service, Laura was great, explained properly and made sure we understood everything before signing anything and assured we were 100% happy.
31st May 2022 (3 years ago)
S (silumall)
I am very impressed with the support and the professional work done by Sam and Liam in Grantham Connells branch. My whole renting process was handle very well without any stressful situations. I will highly recommend the connells renting team in Grantham.
Tenant
30th May 2022 (3 years ago)
H Allen
After deciding to sell and having 3 other agents around to value our house, we chose Connells. They are not the cheapest, or selling our house at the maximum price. They do however, listen, understand and taylor the sale to work around you to get the best results and get the job done. Thank you Laura
Seller
24th May 2022 (3 years ago)
S Freeman
Laura Willets is an amazing ambassador for Connells. I am so impressed with her knowledge expertise and friendly personality. We will be making a further appointment to take things further.
20th May 2022 (3 years ago)
G Parnell
Repeatedly make nuisance calls despite requesting numerous times to be removed from their lists. Obviously poor internal communication which doesn't bode well for actually doing business with them. Wish I hadn't bothered seeking a quote from them in the first place.
17th May 2022 (3 years ago)
siennaanju
I had a great experience using connells . It was an all inclusive process from beginning to finish.
The team at Connells were extremely helpful during the whole process . Big thank u to Julie, Finn, charlene, Liam n Chris.
Particularly grateful n thankful for Chris, mortgage manager, who was always willing to answer our questions, and keep us up to date. Thank u .
14th May 2022 (3 years ago)
P Robb
Laura was excellent everything explained very clearly hope all goes as planned
11th May 2022 (3 years ago)
S Mitchell
I was very pleased with the servis I received Thank you very much
9th May 2022 (3 years ago)
N Godo
Just had a house valuation with Laura. Absolutely top notch. Professional at the highest level. Want to sell your house? Don't look further.
23rd Apr 2022 (3 years ago)
E Roys
The service from Laura has been excellent from start to finish. She has explained everything thoroughly and answered all my questions to make sure I would be making the right decision. Very professional but also a very friendly lady who I would happily want to let sell my house.
Seller
22nd Apr 2022 (3 years ago)
M Chohan
Fantastic experience and very informative, extremely friendly, a lovely introduction to the housing market. I would recommend Connells to anyone wishing to sell or buy a property.
23rd Mar 2022 (3 years ago)
B baker
Great customer service.
9th Mar 2022 (3 years ago)
P Southwell
First meeting, all went well. Process explained and understood lookng fwd to getting sold
Agent excellent.
Seller
7th Mar 2022 (3 years ago)
W Redrup
Discusted with this company was supposed to have a viewing and no one had the decency to ring up to let us no so not happy what so ever
3rd Mar 2022 (3 years ago)
C Newboult
Connells at Grantham were the agents involved with my son renting his first property. The staff were always helpful and courteous (especially Sam) always promptly answering any questions we had. We felt fully informed throughout the whole process.
Landlord
16th Feb 2022 (3 years ago)
L White
We had a tough time at first getting the mortgage we wanted, but once Christopher Roberts took over our case, he was absolutely amazing in getting us our first home! He worked incredibly hard to get an offer quickly, and even managed to get one that offered cheaper monthly repayments than the first lender we went to! We're so so pleased! Thank you!
Buyer
4th Feb 2022 (3 years ago)
J Wilkinson
Charlene and the team are fantastic, they’re proactive and are always one step head to ensure transactions run smoothly for our mutual clients. Thanks for all your support Charlene!
3rd Feb 2022 (3 years ago)
A Poole
All the staff at Connells, Grantham are friendly and helpful. From the initial listing process through to supported viewings. Every time we’ve called the branch we’ve received friendly service from everyone! Special thanks to Branch Manager Charlene and Sales Manager Julie for their unstinting personal support. Connells Grantham have a great team. Thank you.
Seller
1st Feb 2022 (3 years ago)
A Singleton
Well where do we start if I could leave zero stars I would this has to be the worst run estate agent in town they are only after the commission they will not respond to your emails or calls they don't submit offers and they have the worst mortgage advisor you could ever go with we wasted over 6 months trying to buy through these before having to pull out losing hundreds in the process the property we was buying was listed as no chain but had a sitting Tennant that they had no intention of getting rid of we are not the only people who have had this sort of experience if you don't use the In house services which are awful your offer will not go to the seller simple as that. AVOID CONNELS AT ALL COST !!!
Buyer
21st Jan 2022 (3 years ago)
J Foster-Vye
My mum and I got amazing service by Liam and shortly after the rest of the team. I highly recommend connells, very friendly staff and always happy to help.
6th Nov 2021 (3 years ago)
G Eden
I bought my house recently through Connells and I have to say, if it wasn't for Charlene, I actually think I would have had a breakdown. She was AMAZING. Always on the end of the phone, dealt with my tears, tantrums and endless questions amazingly. I actually miss my daily chats with her now (although I'm not sure she misses mine haha) honestly though, she was so professional, happy and knowledgeable, I wouldn't have gotten through this purchase with her!! Thank You Charlene - you are fabulous
Buyer
29th Oct 2021 (3 years ago)
A Wright
Often had emails and phone calls ignored, unless it was a question that benefited them. Asked several times for things to be chased over a 6 week period, I was given 'updates'. However, when I looked into the 'chasing' further it turned out that nothing had actually been chase and I was just given random time scales. I will not be using Connells again, I will also actively avoid purchasing any properties they advertise.
Buyer
28th Oct 2021 (3 years ago)
M Slack
We have recently used Connells for a move to a new home in Grantham. A gentleman called Liam Fish dealt with us and he was nothing but professional. All of our queries were answered quickly and promptly, and he made a stressful time feel like a breeze. I highly recommend using Liam to find your new home, he's exceptional at his job. Thank you very much Liam, and thank you Connells!
27th Oct 2021 (3 years ago)
Anonymous Homeseller
Office staff were excellent.. Sales Staff not so good. Once the house was sold I hardly heard from anyone.
Seller
14th Sep 2021 (3 years ago)
E Tibbit
Not enough staff
2nd Sep 2021 (3 years ago)
A Ellis
Finally on the property ladder and Connells were very helpful from start to finish with buying our house, were quick to respond to any enquiries we had during the whole process.
Buyer
28th Aug 2021 (3 years ago)
A K
We have recently just gone through the massively overwhelming experience of buying our first house and I have to say, despite the ups and downs, our experience with Connells Grantham was a good one.
Chris the Mortgage Advisor was particularly fantastic, as he held our hand through the process, help us to understand the nuances, and was absolutely priceless when it came to handling all the paperwork; mortgage, buildings/contents/salary insurance etc. He was always quick to respond to calls, and I never felt like my constant barrage of questions was irritating him (and there were a lot.)
As someone with anxiety, he helped to allay a lot of my fears and keep my head from running away with me. He also talked in simplistic ways, without sounding patronizing.
Connells themselves have also been largely good. Everyone on the team is friendly and willing to help, from requesting viewings to finally getting the keys.
Be prepared to do a bit of chasing, (especially if you are nervous like me) but if that doesn't bother you, Connells is a decent estate agent to go through this trauma with.
Buyer
26th Aug 2021 (3 years ago)
C Gilbert
From start to finish we completed in 8 weeks and Chris Roberts ( Financial adviser) was excellent. Credit to the Connells team.
23rd Aug 2021 (3 years ago)
C Lyon
I would like to say that all the team at Connells (Hannah, Julie, Chris, Liam, Laura and Sam) Grantham have gone above and beyond when it comes to marketing my property, whenever I have had dealings with them at their office they have been kind, courteous and more than accommodating. I wish to ask that anyone reading these reviews consider that whilst negative reviews maybe left unfortunately this is a market that's so unpredictable because human nature is involved and we cant predict if they will buy our properties or just how quick they will go when it comes to buying our properties, we can't always be lucky. Having worked in a sales background myself I know just how fast paced and harsh things can be so I know just how demanding things can get so give these people thought before you leave your reviews, be patient with this amazing team, let them do their job, because I can assure you that this has been nothing but plain sailing from start to now to date for me.
Seller
17th Aug 2021 (3 years ago)
N Eastaugh
Thank you to Connells in Grantham for all your help and support during our short time with you. You marketed our property very well. I will certainly recommend Connells to my friends and family as our experience was nothing but positive. Special thank you to Hannah, Laura and Julie.
Seller
17th Aug 2021 (3 years ago)
M Ash
This was originally a 5 star rating, however that was at the very start.
At the start it was incredibly professional, kept up to date exc. It all seemed to go down hill after I pulled out of the purchase of one of connells properties. I received pressure from this company as well as the solicitors involved to get a date for my buyers to move in, as it was approaching the deadline for their mortgage offer. This must have been applied over 6 weeks. But unfortunately when I had sorted a date, all of a sudden they were not ready! And infact we had to do a simultaneous exchange on the very last day of my buyers mortgage offer! My buyers were first time buyers so absolutely not their fault. They were using a help to buy isa and clearly did not have it explained to them neither by connells or the solicitor that this can be applied for around 2 months before completion, hence the hold up.
The communication was terrible.... Myself, my solicitor and the estate agent where I was buying my house from were at some points completely ignored. I left message after message that went with no response, a few emails too. My solicitor was constantly on the phone to me telling me how they could not do anything as connells and the buyers solicitor (which is connells in - house solicitor) were not responding.
These mistakes cost me a lot of money, from having to put my stuff into storage because of the pressure from connells (I didn't want to lose my sale so put the stuff in storage just incase my purchase didn't happen on time) to then having to bribe the guy I was buying off to not pull out (because connells weren't responding he was getting very upset and threatened to pull out).
Connells could list a million pound mansion for £50 tomorrow and I still wouldn't go back.
Never again.
Seller
8th Aug 2021 (3 years ago)
C Toulson
Really rude staff. Pushy and condescending. Wouldn’t buy or sell a house with them.
8th Aug 2021 (3 years ago)
K Baker
Liam the Lettings Manager was a massive help, he showed great professionalism and kept me updated throughout the whole process. I would recommend for anyone to use Liam he is fantastic!
Landlord
6th Aug 2021 (3 years ago)
C carrier
The staff are very rude, unprofessional, they don’t chase offers that you make, they don’t call you back to arrange viewings. Actually put us off buying a house we wanted due to their rudeness and lack of professionalism that we retracted the offer.
I will never sell a property with them nor will I buy a property through them.
Buyer
29th Jul 2021 (3 years ago)
D Miller
I have sold & bought many properties in my time & have never encountered anything quite like them before, not professional & certainly not responsive, a week after making an asking price offer on a property they are marketing, being told they would get back to me i am still waiting for a call . I have made several calls to this office to find out what is going on & still no answers . Good luck to anyone deciding to use there services because personally i wouldn't recommend or touch them with a barge pole !!! Had to give 1 star but they dont even deserve that in my opinion.
Buyer
28th Jul 2021 (3 years ago)
T Duggan
Absolute shambles! Do not fall into the trap. We put our property on the market with Connells last year. Emma our "Estate Agent" was very convincing and purasaded us to market the house with Connells. After the initial visit and after we paid for extra marketing, Emma disappeared.
Over a 6 month period we had a maximum of 6 viewings and minimal communication throughout. Our house was not published on social media as promised, nor did we receive the brouches on time. The photographer even arrived on the wrong day, without the Estate Agent, Emma promised she would attend to take photos with the photographer.
Staff at the branch were rude and aggressive. Their focus seems to be selling mortgages using outdated, sleazy sales tactics. These guys would sell their nan for commission but strangely enough have no real motavation to help sell your property. Our house funnily enough sold within 4 hours using Purple Bricks...
Seller
4th Jul 2021 (3 years ago)
A Stevens
Really friendly and helpful team who offer great advice and fab communication.
10th Jun 2021 (4 years ago)
C martin
Simply an awful experience due to incompetance, mis-management and utter disregard of the customer. A catalogue of mistakes, errors, and the ineptitude of unsupervised inexperienced staff has left myself and my tenant inconvenienced and distressed, and myself out of pocket. The inventory was done whilst we stiil had contractors in the house, and was prejudicial to both myself and my tenant. It simply wasn't worth the paper it was written on. We have had to do own own inventory. (This cost £245.00 by the way).
Incorrect email addresses, telephone numbers, extremely poor communications and the final insult was that my tenant was erroneously directed to send the first month's rent to Connells and not to me. This took a number of days and a lot of phone calls to rectify, and my rent was forwarded to me with a huge deduction which has not been explained, and for which I have had no invoice.
My honest recommendation is that I cannot recommend this agency, at all. It has been stressful, and the whole thing just seems like sharp practice. No wonder these businesses have such a poor reputation.
Beyond disappointing, it's been awful.
Landlord
3rd Jun 2021 (4 years ago)
D King
Excellent service from start to finish from Hannah and her superb team at Connells, always on hand to answer any questions or concerns we had. We would highly recommend Connells Grantham.
17th May 2021 (4 years ago)
L Bamforth
Had a horrible and stressful experience with the manager Tam. The worst customer service I have ever experienced anywhere in my life. I do believe there have been other complaints made about him also. When the agent is managing the property as well as letting the property this is not a great feeling when you sign up for a new place. You would do well to replace him.
Tenant
11th May 2021 (4 years ago)
M Pfizer
I find it shocking that an estate agent like this still uses underhand tactics to try get you in front of their in-house mortgage broker.
I had a decision in principle from my own broker who I trust with all my transactions and placed an offer on a property. I was then told that I NEEDED to see their broker to make sure I was "proceedable", otherwise it may affect the likelihood of my offer being accepted. How about you speak with my broker who is an FCA regulated professional and has had a long and detailed conversation with me to understand my financial position and recommended a mortgage based on my needs?
How will having another decision in principle search done on my credit file and another hour of my life wasted benefit me in any way? TREAT. YOUR. CUSTOMERS. FAIRLY.
Buyer
13th Apr 2021 (4 years ago)
P Harrison
Cant even call back
6th Apr 2021 (4 years ago)
Y Dean
I found my new home through Connells Grantham and decided to use their in-house mortgage advisor and solicitors. The process was smooth and stress-free and I especially pleased with the help in finding the mortgage product I needed.
Buyer
25th Mar 2021 (4 years ago)
ALDAVCAR
Great service provided by Chris Roberts. Very helpful in guiding me through the mortgage process as a first time buyer. I would have never been able to purchase the property that I now call 'Home' without his help in arranging a mortgage. Many thanks.
Buyer
16th Mar 2021 (4 years ago)
M Gomes
Best agency in Grantham. Very professional and helpful. Will definitely recommend them.
13th Mar 2021 (4 years ago)
S Jennings
Smooth process and all queries answered quickly. Thanks Tam.
8th Mar 2021 (4 years ago)
G Wilson
Julie Baker was so friendly and helpful.. Very knowledgeable. A real asset to the team.
22nd Feb 2021 (4 years ago)
H Bell
Chris was absolutely brilliant - we couldn't have moved into our first home without his advice and kind help, even on his days off! He really went above and beyond to make sure things went smoothly, and we'll definitely be recommending Connells for anyone moving!!
Buyer
9th Feb 2021 (4 years ago)
O ERITEN
Hope to have a business again soon
Thanks very much for your hard work on current purchase
Kind regards
Oz
Buyer
5th Feb 2021 (4 years ago)
G Jackson
Brilliant erica has been superb all the way with us.
6th Oct 2020 (4 years ago)
Anonymous Landlord
I have been very pleased with the service and advise Erica has given me while letting out my property
Landlord
5th Oct 2020 (4 years ago)
I Kerr
First time renting out a property but its been seem less and friendly! Well done to Erika and the team at Grantham..
Landlord
5th Oct 2020 (4 years ago)
L Dyer
Not visited, was going to another place. Another fail on tracking
2nd Oct 2020 (4 years ago)
D H
Brilliant service from erica, definitely recommend.
2nd Oct 2020 (4 years ago)
A Hoyes
Erica was friendly, professional, helpful from the minute i enquired about the property, to viewing the property and applying. Erica was so helpful and made sure she kept me in the loop- nothing seemed to much trouble for her. thank you Erica for making this move so easy.
Tenant
2nd Sep 2020 (4 years ago)
M Gauntlett
Good basic estate agents.
3rd Jul 2020 (4 years ago)
A Pearce
Just wanted to say how impressed I was with Erica at Connells. She managed to find me a brilliant new tenant in no time, sorting out all the paperwork and we even got it done before the dreaded lockdown! I will definitely be using Connells again. Thanks Erica.... :-)
Landlord
10th Jun 2020 (5 years ago)
C wagstaff
Recently sold my property with Connells. Phil and the team are very helpful with any queries and professional. Thanks to Phil, Julie and Jake for making our house move as smooth as possible!
Seller
16th May 2020 (5 years ago)
L Wheeler
Fantastic to work with, until they get you in their property. Then they lose interest. Number of issues reported which went months untouched, extortionate fees compared to other agents in the area. Avoid if renting at all costs!
Tenant
18th Apr 2020 (5 years ago)
B Mcguffie
Such friendly staff ! Warm and welcoming super helpful. Can't thank them enough for all the help! ??
18th Feb 2020 (5 years ago)
L smith
Pleasant, friendly and helpful when I moved house. Thanks to Olivia and Erica.
18th Feb 2020 (5 years ago)
F Maj
The best agency in Grantham.
Me and my partner hafld a viewing on Monday,
On Friday we've had the house keys.
Tenant
17th Feb 2020 (5 years ago)
T I
Thank you for very pleasant experience .It was so fast the way Connels got our papers sorted. Moved into new home with 4 days... Olivia was very supportive.
Tenant
3rd Feb 2020 (5 years ago)
Lynn
My son has just moved into his new house thanks to the great help and advice from Connells . Chris Roberts was so helpful and nothing was too much trouble. As this was all a new experience for my son not having owned his own property before it was quite daunting for him but Chris explained everything very clearly and simply every step of the way. Would definitely use Connells again when looking for another property. Once again, many thanks for all your help
Buyer
31st Jan 2020 (5 years ago)
T Kenber
.... d(-_-)b.... Having dealt with many agents some good some bad, this team is right up there. Cannot fault the service I received from Phil Julie and Erica. Was spot on start to finish many thanks ????. Highly recommend this firm
22nd Aug 2019 (5 years ago)
C musgrove
Connells did what they said they would do ! Erica was fantastic , really looked after me ,now she’s looking after my property, thanks Erica !
Definitely go with Connells !
Landlord
16th Aug 2019 (5 years ago)
P Jacniak
Great help with renting a flat.
Tenant
31st Jul 2019 (5 years ago)
P livesley
As a landlord I am very please with the service I received from Erica & Daniel
Landlord
28th Jun 2019 (5 years ago)
H jay
I found out later that these people are more concerned with trying to sell you a mortgage so as to earn you commission rather than selling you a property. I made an offer on a property but I was told that I would need to establish first that I can afford the property. That may well be fine. I told them that I already held a solid mortgage offer with my bank. The next thing I know are incessant phone calls and messages from one of these people in Peterborough trying to persuade me to take up a mortgage with someone if their choice so as to afford them a referral commission. I declined. Guess what? I was told that they would not proceed with my offer to the seller. Despite asserting repeatedly that they have received high interest in the property, however, I recognise that the property remains on the market to-date. The whole experience of pressuring me to take up a mortgage of their choice caused me concern and made me question the integrity and professionalism of these people. I am now going to avoid properties were they are involved as I find their practices dubious and un-appealing. I would rate them sub-zero if that were possible
Buyer
8th Jun 2019 (6 years ago)
S Richardson
Made an appointment for a member of Connells to visit our house for a valuation, taking time off work in the process. No one turned up and when we phoned the office we found he had forgotten to put it in his diary. Not very professional and still waiting for an apology from the person concerned. Shame as we were looking to sell one house and buy another one through them.
Seller
29th May 2019 (6 years ago)
S winfindale
Really really impressive service from Erica the lettings Manager! She is super helpful & knowledgable, I would 1000000% recommend Connells.
23rd May 2019 (6 years ago)
R mitchell
Got our keys Friday to our new house, dealt mostly with Erica, she was absolutely fantastic from the word go and we wouldnt have this place if it wasnt for her! She kept us well informed and was always communicating, cant thank her enough!
Buyer
19th May 2019 (6 years ago)
N Yallop
I recently bought a property through Connells. Julie dealt with the sale and Erica dealt with the rental side of thing alongside Daniel. Such an easy transaction and they dealt with everything for me. Great teamwork and looking forward to a long business arrangement together. Thank you all
Buyer
17th May 2019 (6 years ago)
G Thomas
The team went above & beyond my expectations, to market my property. 100% recommend anyone looking to sell or rent their property, to use Connells in Grantham. A special mention to Erica in lettings, who did way more than her remit to get a tenant in the property.
Seller
29th Apr 2019 (6 years ago)
A Florea
Awful agency!! Avoid them!! The most incompetent employees i ever saw in my life. I tried to work with them to rent, and also to buy a house and i never saw such an inneficency
25th Feb 2019 (6 years ago)
P Warner
Great service .worked very hard to sell my property .Kept in contact and l could ring anytime l needed.Very professional and helpful .Also patient and kind .Grantham team were excellant thankyou ????????????
Seller
7th Feb 2019 (6 years ago)
K allison
Brilliant service by Philip Johnson, kept up to date as and when it was required. Would definitely recommend to anyone wanting a good agent who goes that extra mile.
28th Nov 2018 (6 years ago)
L Johnson
Very helpful.
26th Nov 2018 (6 years ago)
W Robinson
Friendly but still maintain professionalism.
No question was a silly question and didn't rush me.
Brilliant and highly recommended
12th Sep 2018 (6 years ago)
W Dakin
Connelly were really good and understood our requirements when selling and moving area
The solicitors they recommended (DC law) have no sympathy are not efficient, they are slow in their response, rarely answer the phone when calling them, use too much jargon of which I would strongly advise Connells and public as a whole to avoid.
Connells 5 star rating
DC law 0 star rating
Seller
14th Aug 2018 (6 years ago)
J Kalafut
A big thanks to Chris our mortgage advisor for his great service, always friendly and helpful. Will definitely use again.
Highly recommended.
Juraj and Katarina
23rd Jul 2018 (6 years ago)
D Howard
Having tried another Estate Agent with no success, I thought I would try Connells. Emma, Property Lister was very helpful and has kept me informed with regular feedback, which the other Agent didn't. Its early days but feel positive for a sale very soon. To date, the service has been very good.
Seller
12th Jul 2018 (6 years ago)
M Valys
Chris our mortgage advisor was absolutely fantastic.Thanks Chris I’m recommend you for all my friends ????
22nd Jun 2018 (6 years ago)
P Bolderson
A first class service professional friendly helpful and spot on with valuation and a fair fee as they have done lots of work regular feed back thank you Phillip and all your team for a truly great service any one wishing to buy or sell I recommend them five stars
30th May 2018 (7 years ago)
P hoyes
Phillip helped me buy my new home .Phillip was key in securing my home and with out his help I'm not sure I would have had a positive outcome .Thank you for your help Phillip and team .
Buyer
15th May 2018 (7 years ago)
P Natinger
A great. Lady very helpful
12th May 2018 (7 years ago)
E N***am
Chris our mortgage advisor was absolutely fantastic. He literally made what we thought was impossible, possible. His experience and calm demeanour pulled our mortgage together, his knowledge taught the lender a few things, and he kept a tight ship; which meant we exchanged pretty quick. We couldn't thank you enough, and we will most definitely use you again.
Buyer
24th Apr 2018 (7 years ago)
A lee
Phillip Johnson was very knowledgeable and gave excellent service.
Everything discussed was dealt with in a professional manner.
21st Apr 2018 (7 years ago)
G Tsvetanov
Absolutely incompetent staff! Lost tons of money because of them...
9th Dec 2017 (7 years ago)
J Sales
Connells Grantham business mantras are seemingly deception, shockingly poor service & timekeeping, and theft. Throughout our tenancy they consistently failed to respond in a timely fashion to our requests, which at it's worst left us with an unsecured property (broken back door lock) for in excess of 7 weeks. Despite persistant emails & calls chasing the matter, Connells repeatedly demonstrated a complete lack of customer care, efficiency, or time management.
Now at the end of our tenancy, Connells have resorted to deception relating to the bond/deposit paid for our tenancy - though due to their complete lack of attention to detail & inability to understand basic math, we have emails to show their failings.
As we were going to be a pet household, we notified Connells at the start of our tenancy that we had 2 dogs. They told us this was fine but we would have to pay a £100 extra fee for a deep clean to be undertaken when our tenancy ended. Despite us reminding them of this on several occassions in the run up to our tenancy ending (without them questioning it)- they then claimed this was not the case and the fee was simply a £100 per pet payment, and not for a deep clean. This is just one example of the fraudulent activity they indulge in- for their explanation to ring true we would have been charged £200 extra as we stated 2 dogs on our application, but this was simply not the case - only £100 was charged. They have now tried to charge us again for a deep clean. This is a blatant lie by Connells Grantham and is a perfect example of how they treat their customers.
Sadly, the negatives surrounding this crooked letting agents do not end there. At the end of our tenancy we did leave a small number of personal possessions at the property, and both the front and back gardens needed work carrying out on them to bring them upto a reasonable condition. We fully understood and accepted this & rightfully this work should be deducted from our deposit. However, Connells went on to claim the full deposit would be withheld as the property was not clean (untrue- we left the property in a good condition ensuring all floors were cleaned, rooms were repainted to erase any marks, windows cleaned, kitchen cleaned etc.) In no way could it be justified that the £1300 deposit should be withheld in full.
Unfortunatly, Connells Grantham have been consistent in one area - that being poor customer service - so we are now pursueing them via legal means as they have shown no attempt to resolve this matter in a professional, honest, and fair manner.
There are a wide choice of lettings agents available in Grantham and I would stongly encourage anyone looking to rent a property to avoid the Connells branch like the plague. We were always very careful to conduct our contact with Connells via email soon after beginning the tenancy due to their tendancy for failure. I will now use this information to publicise my review of Connells Grantham on the net to try and save others from a similar experience. You have been warned - please don't make the same mistake that we did. Avoid.
Tenant
2nd Dec 2017 (7 years ago)
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