E Hillyard
Billy and Marnee were amazing! They made the process seamless and simple and were there to help every step of the way.... Read more
2nd Nov 2024 (14 weeks ago)
O Baraniuk
I cant recommend this agency and specifically Marnee enough.
Marnee has been great help from start to finish in helping me secure a new place to live. She listened and understood my situation and issues I had come across and and has been amazing throughout the whole process.... Read more
Tenant
8th Oct 2024 (18 weeks ago)
J Johnson
Can't fault Connells at all - we have used them in the past as well and always find that they get much higher prices for sellers than other estate agents who want a quick sale.
We took them out for the sale of our current house as well, and We found them very helpful, knowledgeable, and friendly.
I wouldn't hesitate to recommend them to to any one looking to do the same.... Read more
Seller
5th Aug 2024 (6 mo. ago)
B 07
All staff fantastic, Billy and Reeco in particular rushed to get my paperwork through as I had a very tight schedule... Read more
26th Jul 2024 (6 mo. ago)
Andy
Maybe this company is more capable in a different branch/department but the lettings sector at the Hinckley branch is truly shocking. You might end up securing you're desired property, but you will be doing an awful lot of the work yourself. The staff come across as entirely lackadaisical and seem to endeavour to put in the least amount of effort as possible. Something as simple as receiving a returning phone call becomes the most arduous of tasks and the team's languorous efforts make the process unnecessarily obstructive and tiresome.... Read more
Landlord
24th Jul 2024 (6 mo. ago)
M Pasztoralis
Very good service, helpful and friendly staff.... Read more
26th Jun 2024 (7 mo. ago)
I DIZZY
Amazing team!kept me well informed throughout the process with lots of giggles along the way.
A STARS X... Read more
10th May 2024 (9 mo. ago)
M P
Do not rent house on Lavenham Close in Nuneaton, landlord lives opposite and you wouldn't want to live across the street from that person. When we rented the house we didn't know that the landlord lived opposite and no one told us about it. Landlord will enter your home without your knowledge or consent. Besides, if something breaks, and it definitely will because the house is very old, nothing will be repaired, we lived in a house with a broken toilet for over 6 weeks and the landlord did nothing about it, we had to move out. Connells doesn't help with anything, they lie and cheat all the time. Avoid Connells.... Read more
Tenant
22nd Mar 2024 (10 mo. ago)
S Karolia
Excellent customer service .... Read more
22nd Feb 2024 (11 mo. ago)
G w

Do not rent any property managed by connells in Hinckley.
When I moved in the flat had not been cleaned despite connells telling me it would, and on top of that there was no electricity or gas. I went back to connells and the office was closed with nobody inside.
This issue was ongoing for a couple weeks and connells basically just didn't care. In the end I sorted out the power and gas on my own and cleaned the place and finally moved in 2 weeks after I started paying rent.
Connells assured me that I'd receive compensation but getting a response from them is like pulling teeth.
In the end I got compensation but only after I went to citizens advice and threatened legal action.
They just don't care. The rent team at the hinckley branch are incompetent and they do not care about anything as long as they have your money.
Since living here (1.5 years) I've had countless issues which connells have been aware of since the beginning but they aren't interested in helping. And now my rent is going up. My boiler needs replacing, the intercom doesn't work, the toilet doesn't flush, my balcony doors blow open in the wind even when locked (arguably quite a serious security risk), and the landlord now thinks its appropriate to put up the rent while connells ignore any requests I make to fix these issues.
The way the hinckley branch of Connells conducts themselves is absolutely despicable and they should be ashamed.
The best advice I could give anyone is avoid connells in Hinckley at all costs.
Absolute crooks.... Read more
Tenant
21st Feb 2024 (11 mo. ago)
S masters
Connells rarely answer your calls. Potential viewers told me it was really difficult to arrange a viewing. They are too busy having to meet their targets therefore don't act in your best interest but theirs. We had a buyer who was put off buying our property because Connells put tremendous pressure on them to use their mortgage broker.
I just wanted honesty but I believe we were lied to.
We transfered to Scrivens and they were a pleasure to deal with.... Read more
Seller
26th Jan 2024 (1 year ago)
P Whitehouse
Yes Connells do a lot more than just sell your home, they lie, deceive and do not do what is best for the customer but what helps their personal targets! Extremely high fees, 6 months contract agreements (please do not enter into this type of agreement) Connells have been warned about Conditional selling. Check out Property eye industry magazine, you will be amazed at their despicable tricks. On talking to other customers I realise my fears were a reality .Please avoid at all costs whether you are a buyer or seller.... Read more
26th Jan 2024 (1 year ago)
J Bailey
Good service and friendly staff... Read more
29th Dec 2023 (1 year ago)
A DESAI
Registered interest in a property right after it was advertised and was informed they are waiting for keys and will call back. Chased them twice and then chased again and was informed that its gone. Pathetic... Read more
25th Aug 2023 (1 year ago)
S Brown
Adam came & valued our property he was very helpful & knowledgeable so much so that we have decided to proceed with the sale of our property with Connells, Hinckley.... Read more
Seller
10th Aug 2023 (1 year ago)
D Leverett

I completed the sale on my home last week, selling through Connells Hinckley. Chose to sell through them as we were already connells mortgage customers from when we bought the property in 2017 and had a good experience.
In short summary, I think we may have had as near to a perfect selling experience as anyone can hope to have.
I called Connells on a Friday in April 2023 to say I wanted to sell, Jan visited us promptly the following Monday and we agreed to the sale. Within 7 days the photos were done, the for sale board was up, and the team had planned in visits for the Friday afternoon. By Friday night, we had 3 offers and secured above the asking price. We certainly could not have asked for more from the team in such a short space of time, and the sale proceeded.
Throughout the time between the offer acceptance and completion, connells have engaged with us and kept us up to date. Big thanks to Jan, Adam and the rest of the team for smashing our expectations, and making this a quick, smooth sale.
We are also Connells lifetime mortgage customers, and Anil handled our new mortgage for us. With the turbulence in the mortgage market at the moment, Anil guided us through the process quickly and efficiently, and we managed to get our mortgage secured before the worst of the interest rates took effect.
To say we are happy customers would be an understatement, and again a big thanks to all at connells Hinckley for how our sale and mortgage were handled. Great job... Read more
Seller
31st Jul 2023 (1 year ago)
B anita
This man has helped me and my mental health so much by getting my home his great... Read more
Buyer
30th May 2023 (1 year ago)
A Morris
Great great company! Saved me and my partner a lot of time and effort.
Billy was helping us thought all of the details and let us know as soon as a propourty was available.... Read more
23rd May 2023 (1 year ago)
R Clarke
I can not fault Billy’s help and customer service. He has made my daughter and friends feel really supported to help them find a property. Thank you - I hope we find one soon!... Read more
19th May 2023 (1 year ago)
J Dudley
Billy dealt with my tenancy application and was extremely helpful throughout the process. He gave me regular updates and was always happy to help, making the process very easy and stress free!... Read more
Tenant
18th May 2023 (1 year ago)
L Burditt
jess and Billy were absolutely brilliant they helped us so much and I can't thank them enough... Read more
18th May 2023 (1 year ago)
T Moore
Very helpful and friendly and efficient.jessy and Billy are superb at their jobs.... Read more
18th May 2023 (1 year ago)
K Sharma
I have impressed with dealing with connells and Billy has looked after everything for me to a very high standard. Always getting back to me when he said he will! Thanks for everything you've done in making this move super easy!... Read more
18th May 2023 (1 year ago)
R Mafirakureva
So fari have found it the best in terms of updates and follow up... Read more
30th Apr 2023 (1 year ago)
S c
I want to thank Billy. He has personally helped me to basically get my life back. I needed somewhere to live he found me a brilliant flat. Nothing was too much trouble. He helped me with all of the tech bits .. I'm not good at that ...
All I can say is thank you so much ... ???? ??... Read more
Tenant
29th Apr 2023 (1 year ago)
P Tucker
I have been 100% impressed with dealing with connells and Billy has looked after everything for me to a very high standard. Always getting back to me when he said he will! Thanks for everything you've done in making this move super easy!... Read more
29th Apr 2023 (1 year ago)
Z Máté
I started viewing properties last year after searching for a long time we have found our forever home. Thanks to Adam Maytum, we have managed to negotiate the best price for the property and he has been outstanding from the beginning till the end. He is always there no matter what, couldn't thank him enough for what he has done for us.
Would happily recommend Connells Hinckley again.... Read more
Buyer
8th Mar 2023 (1 year ago)
J Elliott
Excellent from start to finish, Adam has gone above and beyond to ensure my partner and I completed on our new home after almost one year of delays due to the seller’s passing. We will be forever grateful of the level of service we received. Adam is very knowledgeable of his field as well as the community of which he works within. We could not recommend him enough.... Read more
Buyer
8th Mar 2023 (1 year ago)
R Pollard
What a delight it was as a first time buyer to deal with Adam Maytum and his team in Hinckley.
In the lengthy process of finding our first home, we encountered a variety of different estate agents most of whom did not care or show any interest. From the very beginning Adam was an anomaly, he was always open about what the house was and wasn’t. After viewing the house of our dreams, our offer was accepted the very next day and since then Adam has single handily guided us through the process up until completion.
Adam has gone above and beyond to ensure everything was in hand ahead on completion, and provided excellent service by answering many questions and regularly keeping us updated via email and telephone.
Thank you so much!... Read more
Buyer
8th Mar 2023 (1 year ago)
N Porter

Five stars here. I wasn't the easiest of buyers and was looking to secure an investment property, but had limited time to make viewings and gave very little notice as It was a last minute trip to the area. Understandably, most estate agents didn't want to help and the visit wasn't looking like it was going to be very successful. Thankfully I called Connells on the day I was arriving, and had Adam answer the phone. I told him exactly what I wanted, expecting the same response as everyone else. To my surprise Adam was friendly and helpful, and told me about a property that had just come back on the market which I hadn't seen online. Everything he said sounded too good to be true, especially when he offered to squeeze me in last minute before he finished up for the day. After several unsuccessful viewings, I turned up to the property and it was exactly what I was after - the house ticked all the boxes (even the ones I didn't know needed ticking) and Adam helped me to put in an offer that meant I was able to secure the property at the right price. Post sales was equally as impressive, as he knew I ideally needed a tenant before completing on the property, so he stepped in for the lettings team and held viewings at my house so I could complete with peace of mind knowing i'd get an immediate return! I completed last month, and tenants moved in a week later - I'm very happy with the service thanks to Adam Maytum going above and beyond. Would highly recommend.... Read more
Buyer
7th Mar 2023 (1 year ago)
M Pickering
Phoebe has made the letting process so quick and easy. She’s answered any questions i had and made my feel really comfortable with the process . She’s been amazing , can’t recommend her enough.... Read more
Landlord
13th Jan 2023 (2 years ago)
J Coates
Unorganised, incompetent, trying to sell property with them took over 3 months to get it online, then after less than a week disappeared. Failed to organise EPC blaming me. Didn't process my card payment for other a month, and only then when I questioned them. No initiative, not proactive in any way. Unprofessional. Garden photos poor so gave them some i had taken, couldn't use portrait rather than landscape, pathetic. What more can I say. Oh yes can't give zero stars...... Read more
Seller
9th Nov 2022 (2 years ago)
S (Itschirpyy)
Horrible company, If I could give 0 stars I would. Extremely judgemental over the fact I was fleeing domestic violence, they don't communicate to eachother so accuse you of being a liar when you're going through enough. Miss information, rude agents, don't pay you back your holding fee which they should by law. I will be taking what they've put me through higher, absolutely horrific staff. Partly me to blame as I'd heard so much bad stuff but gave them the benefit of the doubt. Luckily council are involved and will be taking this further too, hopefully closed down for good, horrific!... Read more
Tenant
1st Nov 2022 (2 years ago)
S geary
I was looking for a property to let nearer my work. I found a property and spoke with Phoebe. She made everything effortless and always ready to help me with my move in anyway. Highly recommend, she was excellent.... Read more
Tenant
27th Aug 2022 (2 years ago)
J Lavery
Terrible service, calls never returned and charged an extortionate commission rate for our sale. I would never recommend Connells Hinckley to anyone after the service we received.... Read more
Seller
27th Aug 2022 (2 years ago)
M batchelor
Not customer focused enough... Read more
4th Aug 2022 (2 years ago)
S Clarke
Just been to see a property with Taylor. Taylor was very helpful,polite and gave us a good insight of the area.
Mr & Mrs Clarke... Read more
27th Jul 2022 (2 years ago)
K d
Very efficient and flexible to my timings. Danni was a great help with the process... Read more
23rd Jul 2022 (2 years ago)
R Franklin
They want 2 months rent from me after moving out from the property when not in tenancy agreement... nit good.... Read more
Tenant
21st Jul 2022 (2 years ago)
stacey
Go with them if you want to wait 6months for them to fix a leak which resulted in mold over all my walls????
Want a reply of them? Good luck!... Read more
8th Jul 2022 (2 years ago)
N morris
Phoebe benson was really helpful throughout our experience of renting our first flat. Communication was great and with it being our first time renting guided us the whole way throughout and showed so much much patience. I couldn’t recommend her and the Connells team more.... Read more
7th Jul 2022 (2 years ago)
T King
I had an excellent viewing experience with Emma. She was very professional throughout and answered any questions I had about the property as well. The viewing with Emma was probably one of the best experiences I've had from viewing any property.... Read more
7th Jul 2022 (2 years ago)
J Treacy
Fantastic and professional letting service. First time letting and Phoebe really helped make the process easy and stress free. Would highly recommend!... Read more
2nd Jul 2022 (2 years ago)
N Astill
Absolutely brilliant service I have received from connells in Hinckley if your looking for your own property then this is definitely the place to go I have been treated absolutely brilliantly and kindly by all of the staff and I am grateful to them all I absolutely love my new home and thank you to you all for making my dream come true... Read more
1st Jul 2022 (2 years ago)
J BEDFORD
Utter shambles - avoid at all costs
Once they get your details the spam is relentless.
They make appointments that they then change or cancel at the last moment.
They don’t listen to you .
There are plenty of good alternatives, do yourself a favour and choose one .... Read more
18th Jun 2022 (2 years ago)
C Pallister
Phoebe has been great helping me with a rental property, very professional and a credit to the agency. Thank you Phoebe!... Read more
10th Jun 2022 (2 years ago)
Very hard to get sales to call you back they also had phone problems and sickness issues should have went smoother I felt.... Read more
Seller
3rd May 2022 (2 years ago)
S Smith
Only putting 1 star because there isn't an option for 0. Tried to arrange a viewing for a 1 bedroom at Clifton court and they cancelled on me 3 times. Then, this past week I tried to arrange a viewing for a 2 bedroom at Clifton court on Monday the 25th (For which I left work early) but they cancelled again due to "access issues" so I decided to give them one more chance and re-scheduled for 5:20 PM today. I called them a few minutes ago to confirm that everything was fine given their history of incompetence and they just told me that they'll have to cancel yet again. I'm officially done and looking for a home elsewhere. Completely incompetent. It's almost like they don't want anyone renting their property.... Read more
28th Apr 2022 (2 years ago)
C Pearce
Josh has been very helpful with helping us moved he has hurried up the process and made it as stress free as possible, would definitely recommend, he kept in touch and gave us updates, made the first time moving process easy !! 5 star plus... Read more
Tenant
21st Apr 2022 (2 years ago)
S Jessica
Very helpful when choose a house to rent.... Read more
Tenant
19th Apr 2022 (2 years ago)
M Constantin
Friday 14:09 they are not answering the phones... Read more
8th Apr 2022 (2 years ago)
K N
Tried to arrange viewings for 2 different houses and just seems to be the same - they don't seem to want to know you if you aren't interested in using their solicitors. Booking a viewing should be as simple as that but we have heard nothing from them since we told them we have already spoken to mortgage advisors and have solicitors lined up.... Read more
8th Apr 2022 (2 years ago)
H Clayton
Visited Connells today to get my first buy to let mortgage. Chloe and Adam at Connells were very helpful, professional and well presented. Made me feel very comfortable and confident in making my first real estate investment. Couldn’t recommend them anymore. Thanks Chloe and Adam x... Read more
Landlord
2nd Apr 2022 (2 years ago)
T Williams
Josh and Joe made the process quick, easy and stress free. Would 100% recommend????... Read more
28th Mar 2022 (2 years ago)
Not a good experience. Cancelled at earliest opportunity.
... Read more
Seller
17th Mar 2022 (2 years ago)
T Faulconbridgs
Best customer experience! highly recommend! such and smooth and easily process. Thank you so much... Read more
17th Mar 2022 (2 years ago)
J Ross
Lovely lady called Jan has just come out to do a valuation. Spent time explaining the next steps and providing guidance.... Read more
Seller
3rd Mar 2022 (2 years ago)
A Billington
Extremely friendly, polite and professional, Sian and Jan were brilliant... Read more
3rd Mar 2022 (2 years ago)
R Flannery
Don't seem to respond to emails.... Read more
27th Feb 2022 (2 years ago)
R Munday
I rent a number of properties through Connells and have found their team professional. I believe the stand out employee there is Stacey Bindley, she has a laudable ‘can do’ attitude and always provides that personal touch that instantly puts you at ease regardless of the issue you present her with.... Read more
Landlord
25th Feb 2022 (2 years ago)
G D

I would avoid this company. I booked to view one house with them, one time and they haven't stopped ringing me since. Somedays they've called me twice in one day. I have 16 calls from them in the last month. That's pretty much every other day. I've just called them and asked them to delete my number and email address so fingers crossed that's the end of it. Oh they also sent me a ridiculous number of emails til I wrote back and asked that they stop. Never going near them again if I can at all help it!!
UPDATE: I tried to buy a house through these clowns. We made an offer. Heard nothing. Called them, got told 'we don't take offers seriously til you've had an offer on your house'. Ok, called back when we had an offer. Got told they'd call us back that day. They didn't. Called the next day, were told someone would call back that day. They didn't. Called again. Got told 'Oh we don't take offers seriously til you've accepted an offer'. Ok, called back when we had. Got told the owners were aware and then heard nothing again.
Called the owners, told them how we'd made the offer 2 weeks ago initially. Owners furious as they thought they had no offers. Eventually Connells admitted they had 3 offers. Owners said other offers were higher so we called Connells and upped our offer. Spoke to the owners: all offers were the same in the end so Connells told them to pick the one with no chain. No advice to go to best and final, at no point did Connells contact us to counter offer so they are just plainly not doing their job at all here, they are not trying to get the best price for their clients. Upped our offer again after being messed around by Connells allegedly calling us back most of the day but to no avail. The biggest joke of an estate agents ever.... Read more
Buyer
24th Feb 2022 (2 years ago)
S Bhayani
Joe Riley has been brilliant throughout. When we first marketed our property to let, he kept an open line of communication with us and constantly kept us updated throughout the process with viewings and feedback, etc.
We had some issues with contractors not turning up to complete some work in the week prior to the tenants moving in, and at the last minute Joe managed to help us get everything sorted the day before the tenancy started - I can't thank him enough for all of his help!
Would highly recommend Joe for his exceptional service - if I could give more than 5*, I would!... Read more
Landlord
18th Feb 2022 (2 years ago)
W Wheeler
Great service provided by Joe and Josh at Connells in Hinckley. Very smooth and easy process. Would definitely recommend.... Read more
2nd Feb 2022 (3 years ago)
A sha
I had an excellent experience working with Connells Estate Agents. Joe Riley the Letting Manager managed to process my application within record time to get me moved in as soon as possible. I would highly recommend them. Thanks for the amazing service!... Read more
Tenant
1st Feb 2022 (3 years ago)
C Ellis
Anil got my mortgage through within 2 weeks when I failed to get it through my own bank and also 2 other brokers who I also paid for. He was fantastic he kept in contact with me and made me feel as ease whilst going through the process of buying my first home. Thank you Mr Mistry for all your help.... Read more
Buyer
30th Jan 2022 (3 years ago)
D Isbister
Very fortunate to meet Charlie Wiltshire at Connells Hinckley for a valuation of our property. He left us with a strong impression of his ability, experience and confidence. He is also a strong advocate of Connells. We were left very impressed with him.... Read more
Seller
16th Jan 2022 (3 years ago)
L Thomas
I deal with Stacey at Connells, super easy to get on with very professional and prompt a real asset to Connells estate agents!... Read more
12th Jan 2022 (3 years ago)
S Dagar
Josh and Joe helped us with moving into new property. Despite it being the Christmas weekend , the swiftly worked and made sure we move in on time. A very delightful experience with Connells indeed.... Read more
5th Jan 2022 (3 years ago)
R Chawla
Very quick and professional. They made the whole process of renting an apartment seamless and quick . Thank you Joe.... Read more
Tenant
5th Jan 2022 (3 years ago)
A Darker
Great estate agents Joe and the team of Hinckley are very very helpful and polite plus one of the best teams in Hinckley thank you Hinckley team I love my first home... Read more
Buyer
23rd Dec 2021 (3 years ago)
R Patel
Joe The letting manager was slick & efficient in letting out my property within a week of advertising it. In the 1st block viewing he arranged the first person viewing snapped it up. He kept me updated through the whole process, along with his colleague. You get what you pay for. Thank you for the excellent service.... Read more
Landlord
16th Dec 2021 (3 years ago)
J Kiran
Finding a house in the uk was my first experience, However the team Connells helped me a lot through out my journey . especially Joe and Joshua.I can never thankyou enough for them????????... Read more
8th Dec 2021 (3 years ago)
H Cross
Joe at Connells and his team have been great supporting me letting out my house. They have loads of knowledge, experience and gave good advice. This has been great for me and my new tenants.... Read more
Landlord
30th Nov 2021 (3 years ago)
J Anderson
Jo Riley is overseeing the management package on my rented flat and is very helpful and efficient at all times. He also has a very pleasant demeanour and is a pleasure to talk to. Thanks Joe!... Read more
Tenant
30th Nov 2021 (3 years ago)
K Macdonald
After some let downs and dealing with a few less professional lettings agencies, Connells have been amazing in helping us find a place to rent. Start to finish they've been so helpful, responsive and empathetic to the stress of the house hunt. Joe has been amazing in helping us secure the perfect place and also Josh showed us some houses earlier on - so thankful to both of them for their good humour and professionalism (especially scheduling house viewings around our working days which we are so grateful for!). Cannot recommend the guys at Connells enough and genuinely looking forward to dealing with these guys throughout our tenancy ????... Read more
Tenant
30th Nov 2021 (3 years ago)
B perkins
Great service from the team, especially Joe and Josh. Very organised and efficient. Very knowledgeable and are clearly experienced in the industry. They answered all our queries very promptly. We went to a few properties before we found one that suited us and Connells helped us to achieve this. They listened to our specific needs and were great at communicating as soon as something became available for us. They didn't push for us to go for a property that we weren't 100% on. But were quick to let us know when our property became available. We were able to see it that same day and secured it shortly after, really great service. Definitely the best estate agents we've ever come into contact with. Thanks!... Read more
Tenant
29th Nov 2021 (3 years ago)
L Thomas
I have been dealing with joe and his team at Connells for around 6 months now as a contractor brilliant team great communication very friendly service!... Read more
20th Nov 2021 (3 years ago)
F Orr
Have been working with Connells in Hinckley now for over 6 years and have always found them to be professional and helpful in every way. Have only ever had one or two very short voids over our several properties in that time and Joe Riley the manager always goes the extra mile when needed. Would recommend them to any landlord looking to let their property.... Read more
Landlord
30th Oct 2021 (3 years ago)
M Mg
Been speaking to Anil for about a year about mortgages and we finally found our dream home 3 months ago he kept me reassured that everything will be ok. He took full control of the buying process and we got our keys to our new home 2 weeks ago. Would highly recommend to any first time buyers just speak to Anil he is fantastic. Thank you for everything!... Read more
Buyer
17th Oct 2021 (3 years ago)
M Williams
Rebecca Puttock and the team went over and above in terms of service and are still helping post completion
Can’t recommend enough doing things that our Solicitor should of done... Read more
Buyer
15th Oct 2021 (3 years ago)
A Chauhan
Rebecca has been amazing from start to finish. No words can describe the quality of customer service I have received from her. Even after the weekly calls from myself she was more than happy to keep me informed on what is happening and chasing progress from the sellers end. I have no doubt I will be using Connells Hinckley again and hope Rebecca will be in charge of the sale. Thanks again for the amazing service!... Read more
Buyer
12th Oct 2021 (3 years ago)
S Stokes
We needed to get into a flat in a short space of time, and Paris and colleagues made this happen in an efficient and professional way. I can recommend this estate agent if you are looking to rent a home.... Read more
Tenant
11th Oct 2021 (3 years ago)
D Gooch
Rebecca has been so helpful at what has proven to be one of the most stressful transactions I have ever encountered. I can't tell you how much they have helped. Thank you so much... Read more
6th Oct 2021 (3 years ago)
G Clarke
Connells of Hinckley were proactive, friendly, hardworking, always there to answer our queries and they genuinely cared.
Looking after us has been Rebecca. She has worked very hard to help us. Anil arranged our mortgage brilliantly and Jan was great at guiding us through the process. They are ultimate professionals.... Read more
3rd Oct 2021 (3 years ago)
P Franczak
Connells Estate Agents are very professional and friendly
They really take care about tenants!
Highly recomended... Read more
Tenant
30th Sep 2021 (3 years ago)
Y Yulia
I had a wasp insident in the morning. Imagine, small piece of the wall fall off and wasps were all over my utility room!
Called the guys (big thanks to Stacey) and everything was sorted within hours! Thank youuuuuu ??... Read more
30th Sep 2021 (3 years ago)
D Purdy
We purchased our house from Connells at Hinckley and we cannot thank Rebecca enough for all her hard work and commitment. She went above and beyond to help us complete the purchase of our beautiful home.
We also used their Mortgage Services! Anil found the perfect mortgage for us and we are very grateful.... Read more
Buyer
28th Sep 2021 (3 years ago)
D garlick
Dealing with Jan at Connells having purchased purchased property! Jan is very helpful! :)... Read more
Buyer
27th Sep 2021 (3 years ago)
G Ramp
I recently used connells Leicester for renewing My mortgage as my 5 year fixed term was ending. Ravi (mortgage advisor) is great, he so user friendly and makes the job simple, even with covid restrictions. I simply said what I wanted, what I wanted to pay and left it in his capable hands. He definitely delivered and more than met my expectations, leaving me only minor things to follow up with the solicitors.
The whole thing was simple, effortless, and saved me money so I would recommend Ravi to anyone. I know friends and family I've sent to see him have also been impressed with his service.
If all financial advisors made life this easy, the world would be a better place. He takes the dark art of mortgages and turns it into something easy to follow and make sure you have the best product for your needs.
This is the 2nd time I've used hid services, and fully intend to pay him a visit in another 5 years to let him work his magic.
Thanks Ravi, you are a star!... Read more
25th Sep 2021 (3 years ago)
N Eady
Always a pleasure dealing with Anil Mistry... Read more
23rd Sep 2021 (3 years ago)
P Burns
Great service... Read more
21st Sep 2021 (3 years ago)
S Reynolds
Rebecca Puttock and the team at Hinckley Connells were great throughout our whole house sale process, very responsive to any queries & sorted any problems extremely quickly. Would definitely recommend!... Read more
Seller
21st Sep 2021 (3 years ago)
A Swift
I would highly recommend Connells. Extremely friendly and professional service throughout the sale of my house. Rebecca dealt with the sale and kept me informed throughout the entire process. It has been a pleasure, thank you!... Read more
Seller
20th Sep 2021 (3 years ago)
N Ashby
Huge thank you to Janine & team for their totally professional & reliable service!! Absolutely amazing. Patient friendly & reassuring throughout!!! Would definitely recommend xx... Read more
18th Sep 2021 (3 years ago)
S Ellis
I cant thank Joe Riley and the team enough for such friendly professional service.... Read more
15th Sep 2021 (3 years ago)
G Young
Joe & Josh at the Hinckley office provided a great letting service using there experience to source the right tenant for us rather than the first and easiest option for them which was both refreshing and professional, also achieving market rate rent in under 4 weeks.... Read more
Landlord
8th Sep 2021 (3 years ago)
parinazc
Bought the property through Connells and they found a tenant straight away . Both the sales and lettings team have been fantastic. They were always happy to help , and nothing was too much of an effort . Highly recommend ????... Read more
Buyer
8th Sep 2021 (3 years ago)
J Strain
Joshua dealt with our house application and he is by far the best he works closely with you and works as a team. The team and himself was very responsive and got us in 10 days early before we should be. I definitely highly recommend Connells top estates agents... Read more
3rd Sep 2021 (3 years ago)
S stockwell
After meeting Janine from the Hinckley office any worries or anxieties I had regarding selling and moving out of the area were put to rest. Her reassurance, friendliness and clear advice on how it will all move along has helped make the start of this process really positive. I really can’t recommend her highly enough... Read more
Seller
27th Aug 2021 (3 years ago)
E Robinson
Found a property to rent with Cornell’s … Lauren met me at the property she was helpful efficient and answered all my questions . Throughout the process of renting this property from to picking up my keys I found her to more than helpful … thanks again for everything
Erika Robinson... Read more
Tenant
21st Aug 2021 (3 years ago)
G fielding
Rebecca and Anil are a dream team :) Communicative, professional and reliable. Thank you both so much for making things as easy as you possibly could have done throughout the entire process of the sale. Thanks must go as well to manager Jan who is also fabulous.... Read more
Seller
20th Aug 2021 (3 years ago)
We have just sold our property through Connells and can honestly say the service we received was exceptional from start to finish. Jan and her team are so helpful. Especially Rebecca nothing was ever too much trouble for her. We would highly recommend them to anyone looking to move.
Thank you again for all your patience and hard work.
Kind regards
Cathy & Alan Sykes... Read more
Seller
11th Aug 2021 (3 years ago)
A Henton
I found Joe Riley very professional and helpful to work with and would certainly ask for him again when using Connells estate agents.... Read more
5th Aug 2021 (3 years ago)
S H
Worked with Joe Riley and Joshua Findlay at the Hinckley office. They were very responsive and professional. They kept us informed at each stage of the process and provided a really good service.... Read more
23rd Jul 2021 (3 years ago)
J findlay
Gav is top class!... Read more
23rd Jul 2021 (3 years ago)
P Harris
Have been dealing with Stacey at the Hinckley office for a few months now and can honestly say she has been amazing. Lots of issues to deal with that have been handled quickly and professionally. Always friendly and supportive, and gets the job done. Couldn’t ask for a better person to manage my property. Thanks Stacey.... Read more
Landlord
21st Jul 2021 (3 years ago)
A Moore
Okay... Read more
16th Jul 2021 (3 years ago)
GoFlute
I am very appreciated that Joshua help me to find a rental house shortly The process really smooth and easy even I have two cat with me. Joshua was very helpful throughout the whole process and I can have no complaints at all.
Regards,
Eric... Read more
Tenant
16th Jul 2021 (3 years ago)
Katherine
Lauren let my property really quickly and was really helpful through the whole process, very happy with the tenant they found well!!!... Read more
Landlord
15th Jul 2021 (3 years ago)
A Pratt
Delt with Anil & Janine at Hinckley branch, and they are both really lovely and helpful people!
Had an offer accepted on a house we really love and cannot thank them both enough, very professional and very easy to talk to over the phone! Would definitely use them again! ????... Read more
Buyer
15th Jul 2021 (3 years ago)
E Vendor
I have recently sold my property through Connells Hinckley and they gave me such a good service and also got a great price for my house!
The negotiator which I dealt with was called Charlie and he was fantastic.
Anil in the mortgage team is helping me with my onward purchase and he has been fab so far!... Read more
Seller
14th Jul 2021 (3 years ago)
G Holmes
We were looking to purchase our first home and i spoke to a lovely gentleman by the name of Brandon who was very helpful and guided us through the process and went out of his way to try and find our perfect home. Thank you Brandon you have been fantastic.... Read more
Buyer
14th Jul 2021 (3 years ago)
D Roulston
We have recently been viewing houses with Connells in Hinckley service was excellent, Janine our rep kept us informed sent reminders and was very professional throughout, highly recommended... Read more
11th Jul 2021 (3 years ago)
N Wynne
Excellent support from Joe and Lauren who helped ensure everything went smoothly and was hassle free. Thanks both!!!... Read more
9th Jul 2021 (3 years ago)
M Hollyoak
Very impressed with the professionalism of Joe, Lauren and Joshua. They rented out all three of our properties within days of being on the market. Everyone was so friendly and efficient at Connells. Will not hesitate in using their services again in the future.... Read more
Landlord
8th Jul 2021 (3 years ago)
M Collette
Cannot recommend Rebecca and Jan in the Hinckley office highly enough - absolutely brilliant! These guys really genuinely care, with a wealth of knowledge and experience they steer you through the stress of buying/selling with kindness, honesty and professionalism. They go above and beyond. We had a complicated and lengthy buying experience and without their support, communication and fab problem solving we wouldn’t be where we are today! They think outside of the box and make the process personal. Would not hesitate in making them my first call in the future.... Read more
Seller
8th Jul 2021 (3 years ago)
J Glasson
I have recently moved into a new rental property and Connells made that process really smooth and easy. They took the stress out of everything and I have no complaints at all. Lauren and Joe were very helpful throughout the whole process and I can have no complaints at all.... Read more
Tenant
3rd Jul 2021 (3 years ago)
K frost
Lauren and Joe have been extremely helpful and attentive throughout the whole process. Thanks both :)... Read more
1st Jul 2021 (3 years ago)
A Holmes
Anil was fantastic in guiding us in buying our first home he was always informative and made the whole process feel so simple. We purchased our home through a different estate agent and Anil called me to let me know he had seen this property go on Rightmove and it was perfect for us he was right and now it is our perfect home. Thank you soooooooo much. (Also thank you for convincing my parents that this was the right thing to do).... Read more
Buyer
26th Jun 2021 (3 years ago)
C finch
Brilliant service by all at Connells.... Read more
23rd Jun 2021 (3 years ago)
:D
We'd like to express our gratitude towards Anil, the mortgage advisor @ Connells, Hinckley, for his professionalism and expertise in mortgages. All of our mortgages have been arranged by him and each and every time, he has gone out of his way to provide the best advice and get the most favourable deal for us. Himself, Rebecca (the sales negotiator) and the rest of the team have made sure that everything ran smoothly until the completion of our purchases. The team communicates excellently between themselves, thus whatever our need was we were directed to the right person. Special thanks to Lauren @ the lettings for her help and valuable advice with the rent.
Mrs Milena Jukniene & Mr Petras Juknys... Read more
Buyer
19th Jun 2021 (3 years ago)
T McCarthy
Myself and my Husband recently found our perfect home through Connells, we have been turned away and had many bad experiences with a lot of estate agents, but Connells, from the very beginning honestly were amazing. I have to say, i have never had customer service at such high standard previously before.
Lauren and Joe went well above and beyond for us both, constantly keeping us updated and in the loop.
They both are an absolute credit to the business and honestly i cant stop recommending people to use Connells Hinckley because of this
Lauren and Joe are credits and a really nice breath of fresh air!!! 10000% would recommend! thanks so much both!... Read more
Buyer
19th Jun 2021 (3 years ago)
G Lewis
Outstanding Service by Anil and Matthew at Connells. They made my house buying process so simple and easy! I would highly recommend even when you not purchasing a house through Connells he went out of his way to help me purchase my first home. Thank you for all your help Graham.... Read more
Buyer
17th Jun 2021 (3 years ago)
J Fisher
Anil was very professional and helped with finding me and my partner a great mortgage. He was extremely helpful from beginning to end with great communication all the way through the process!
Anil was constantly on the ball always looking to improve our rates and mortgage. I couldn't recommend Anil enough he is fabulous and a credit to the team, I can’t thank him enough for his morgage services, help and one liners.... Read more
11th Jun 2021 (3 years ago)
J Horwood
Property Appraisal. Arrived on time. followed covid requirements, Friendly and polite.... Read more
10th Jun 2021 (3 years ago)
K Extreme
Not very helpful and they love ripping you off... Read more
5th Jun 2021 (3 years ago)
R Marajh
Agents refused to accept my offer for a property because I wouldn't use their mortgage services!... Read more
Buyer
6th May 2021 (3 years ago)
M Pl?šikas
They Don't care that much about a Customers...... Read more
28th Apr 2021 (3 years ago)
C Allen-Wright
I have been managed by Connells for just under a year now and since the beginning I have found them to be very professional. Any problems or queries I had they were very efficient to respond and resolve these. I especially appreciate the effort Joe at the Hinckley branch made towards this, and would like to thank and recommend him personally.
Would definitely use Connells again for future property management... Read more
Landlord
27th Apr 2021 (3 years ago)
N Burgoyne
Brilliant Service, Joe and Lauren really went above and beyond for me from the very start pro-actively searching for a right propriety to keeping in touch with all the little updates along the way. I felt I was in great hands through out it all and definitely would recommend and use Connells again myself.... Read more
26th Apr 2021 (3 years ago)
M Lewis
Very professional service and glad we were able to liaise with Janine and Rebecca to help with the purchase of our property.... Read more
Buyer
29th Mar 2021 (3 years ago)
C Dawtry
Made the process so easy thankyou... Read more
26th Mar 2021 (3 years ago)
H Kitto
Just completed sale of my house with Connells Hinckley, was extremely pleased with the service they provided. Everyone in the office was always helpful; a special thank you to Janine and Rebecca who were always on hand whenever I needed them!... Read more
Seller
9th Mar 2021 (3 years ago)
G Fox
Great professional sevice, friendly and always willing to help with anything, 10 out of 10 for me!... Read more
3rd Mar 2021 (3 years ago)
L Prosser
As a recent widow and a first time renter i was very daunted by the whole process but lauren and jo made it easy and Lauren was always understanding polite and helpful.... Read more
Tenant
25th Feb 2021 (3 years ago)
R Wallington
We had an appt all arranged and we took time off work. No one turned up. We called the office and they had no information on their record. Where did all our details go! Not professional.... Read more
22nd Feb 2021 (3 years ago)
J Webb
All staff at Connells Hinckley were professional and competent, yet friendly and approachable too. Nothing was too much trouble and you really feel like they are on your side every step of the way. A special mention and thanks to Rebecca who pulled all the stops out to ensure our move happened within the timescale we needed.... Read more
22nd Feb 2021 (3 years ago)
K Bachelor
Lauren helped my Mum to find her new rental property and she couldn't have been more helpful throughout the whole process, helping with documents and answering any questions we had. I would highly recommend the whole team at Connells... Read more
Tenant
22nd Feb 2021 (3 years ago)
N Kontoudios
We just completed a sale that Connells was managing. So lucky that we had Janine and Renecca on the case. They have been always available to answer any questions we had and also supported our communication with the solicitors ensuring a speedy process. Thanks guys and all the best.... Read more
Seller
19th Feb 2021 (3 years ago)
D Saunders
Staff at connells, especially joe and laura helped me LET my property and helped me greatly with the legal process and with ongoing information until the Tenants had moved into the property... Read more
Landlord
13th Feb 2021 (3 years ago)
M Morris
Writing to say a huge thank you to Jan, Rebecca and colleagues at Connells, Hinckley for their outstanding support and guidance throughout our house sale, exchange and completion. We looked at two estate agents for our house sale under advice from the developer who used them both. It didn’t take long to recognise that one of these was going the extra mile to make our house sale work. Allied to this the personal touch, character, kindness, helpfulness and professionalism of our main contact Rebecca at Connells sealed the deal. If you want an agent to work for you, keep you in the loop and to be a voice of calm throughout the marathon of a house move, then there is no need to look anywhere else… Connells, Hinckley are highly recommended. Thank you Rebecca. You were the most reliable and consistent voice throughout. With grateful thanks. Mhairi, Andy and Isabella xxx... Read more
Seller
5th Feb 2021 (4 years ago)
D Turnbull
The staff at Connells in Hinckley were absolutely fantastic in the way they handled the sale of our property, their advice and support was second to none. A special mention to Jan (branch manager) and Rebecca (sales negotiator), the way they communicated my sale progress was fantastic, I was kept to up speed almost on a daily basis and they certainly helped ease the stress that can result from selling a house. Many thanks from both me and Kim, we really can't thank you enough!... Read more
Seller
5th Feb 2021 (4 years ago)
O Clark
I can't recommend these Guys enough, super efficient, friendly and professional. From the first point of contact Joe & Lauren couldn't have been more helpful. Highly, highly recommended.:):):)... Read more
1st Feb 2021 (4 years ago)
K Parrott
Joe and Lauren are THE BEST!! They’ve been a pleasure from the moment I called in to enquire about the property. Everything they have done from start to finish has been outstanding, they’re both incredibly professional and friendly, and have helped with everything they can to make the transactions as smooth as possible. Thanks Joe and Lauren! From Katie and Mark :)... Read more
30th Jan 2021 (4 years ago)
A Conn
I can't thank the connells team enough for what they have helped with over the past year or two, they moved me into my first rental and recently into the second with both being very smooth moves. A huge thank you to Lauren and Joe there too. Very, very helpful, knowledgeable and certainly get things done ASAP. Would highly recommend connells.
Ash+Hol... Read more
Tenant
30th Jan 2021 (4 years ago)
M Wainwright
Looking for properties can be super stressful but I couldn't recommend Connell's enough. Right from our enquiry, through to picking up the keys, they were responsive, efficient and professional. Joe and Lauren were friendly, helpful and informative. It made the whole process a lot easier than previous experiences, and all the relevant safety precautions were taken in the current pandemic. I'd highly recommend them.... Read more
30th Jan 2021 (4 years ago)
H Lawrence
Viewers were lined up for the first available day that the house was up for sale after lockdown as promised and I secured several offers within the first week. I was impressed with this but didn't realise that estate agents come into their own for dealing with problems pre exchange and completion. Rebecca was brilliant at pushing forward my onward purchase when we had problems and kept in regular touch and was a pleasure to deal with. Connells aren't the cheapest but the were worth their fee with for the hard work that they put in to make my sale and purchase happen.... Read more
Seller
30th Jan 2021 (4 years ago)
E M
Joe and Lauren were extremely helpful and made the process of finding a rental property and moving in as stress-free as possible. They were great to work with and went above and beyond in all aspects.... Read more
Tenant
28th Jan 2021 (4 years ago)
M Constantin
Joe and Laurens thank you for everything ! Great agency ????... Read more
27th Jan 2021 (4 years ago)
Joe and Laurens such a great team, they helped us with all the information we needed.
Thank you so much for everything! ????... Read more
Tenant
22nd Jan 2021 (4 years ago)
P Batham
We were so happy with the service we received from Connells, especially from Lauren Feehan. She made moving in to our new home so easy. We are already so happy, settled and extremely grateful for the team at Connells for their hard work and thoughtful approach to house moves. We would definitely recommend using them if you are selling or renting your home.... Read more
17th Dec 2020 (4 years ago)
I would like to leave this review because the team at Hinckley were fantastic from start to finish.
They are very professional and kept me up to date all the way through thanks again guys.... Read more
Landlord
15th Dec 2020 (4 years ago)
S Liggins
I have to say Rebecca was very professional throughout our dealings with Connells. The purchase went through without a hitch.... Read more
Buyer
4th Dec 2020 (4 years ago)
P Arnold
Words cannot express how we feel about Janine and the team at Connells, they are simply the best. We eventually had to pull out of the sale of our house for personal reasons, and the empathy and support they have given us through this very difficult time has been outstanding and very much appreciated. We hope to be in a position to try again at some point in the not too distant future and there is only one estate agent in Hinckley for us, Connells!... Read more
Seller
2nd Dec 2020 (4 years ago)
I was very happy with the service I received.
I found Joe and Lauren very helpful.
All done very quickly also thanks again ????... Read more
Landlord
1st Dec 2020 (4 years ago)
Since the minute I talked things through will Joe at Hinckley Connells they were great.
I really got on well with them all Lauren as well was very helpful.
Kept me updated with any little changes.
I would say they deserve a pay increase ????
Thanks For help.
Arthur... Read more
Landlord
30th Nov 2020 (4 years ago)
E Tasker
Lauren Feehan was fantastic with both me and my boyfriend finding us a place. We both love our new one bedroom flat apartment. Also Joe was very helpful. Fantastic customer service from Lauren. Very happy overall ????????????????... Read more
Tenant
30th Nov 2020 (4 years ago)
B Dicks
We used connells to purchase our property, we had some issues with our seller but Rebecca at connells went over and above our expectations of finding out the information we needed, to complete on our purchase. We weren't her clients but she pulled out all the stops.
We would highly recommend Rebecca, she is professional and will do everything within her position to get you what you need either it be selling or purchasing a property.
Thank you.... Read more
Buyer
30th Nov 2020 (4 years ago)
Would never use this estate agent again. Pressure to sign the agreement but once signed no communication and no viewings or interest. Used photographs of the property from the previous owners and when they took a new set of photographs were not up to standard. Removed my property from this agent once out of my contract period and used a more competent agent who has now sold my property.... Read more
Seller
26th Nov 2020 (4 years ago)
Exceptional professionalism , Brilliant service and Perfect Estate Agents. Extremely helpful and always there for us. We will be forever grateful to LAUREN FEEHAN and JOE RILEY for helping us find the home .They were fantastic. Their professionalism is top notch.
GREAT ASSET TO CONNELLS!... Read more
Tenant
21st Nov 2020 (4 years ago)
F Roughley
Moving into my new home with Connells has beEn fantastic!!! was in real need of a new apartment due to work and family circumstances. Joe & Lauren managed to get everything sorted in 5 days, that is including weekend. Extremely responsive, helpful and understanding of my situation.
Very grateful for the Service Joe and Lauren provided and would recommend connells for anyone looking for an agent to go the extra mile.
It was easy and it made moving home enjoyable.
Thank you both ????... Read more
Tenant
11th Nov 2020 (4 years ago)
T Potts
Used Connells as our agents when relocating. Really helpful, especially Lauren and Joe, they were able to answer any questions and keep us up to date with what was going on. Lauren was also helpful whenever I called her for help with our applications.... Read more
10th Nov 2020 (4 years ago)
J Wilkes
Many Thanks for all your hard work on the sale of our house.
Especially to Brendon for answering my questions and Jan for all your work to finalise the sale for moving day.
Best Wishes
Jo... Read more
Seller
7th Nov 2020 (4 years ago)
K Needham
Although our relationship was a brief one ,as we were fortunate to find a house with another agent ,we were very impressed by Janine's extremely helpful and positive attitude. We were total strangers to the area and we recommend any one to use the services of Connells.... Read more
6th Nov 2020 (4 years ago)
C White
Very pleased with the service received from Connells, in particular Janine Finney. She was very friendly yet professional throughout the appointment. Would recommend Connells Hinckley to sell your property and find your next home.... Read more
Seller
5th Nov 2020 (4 years ago)
T Retired
Dealt with Janine for the whole sales process, valuation given proved to be spot on, we were kept fully informed regarding post viewing feedback. Despite the Covid situation viewings resumed as soon as it was possible and the property was sold. For us it was a great selling experience, everything was dealt with in a very professional manner. Well done Connell’s ????... Read more
Seller
3rd Nov 2020 (4 years ago)
D Holder
Its been a really easy experience to do and Joe and Lauren have put my mind at ease with renting my house. The tenants appear to be a good fit and all my questions have been answered.... Read more
Landlord
26th Oct 2020 (4 years ago)
O ali
We have been really lucky to work with Janine at Connells !! She contacted us over a year ago and has given us plenty of time to think about putting our house for sale without being pressurised to do so. She has visited our home on few occasions to do our house valuation and to answer our queries in person. My patients were put at ease and felt so comfortable working with her!! She is very polite , charming and professional- a pleasure to have worked with her - many thanks again... Read more
Seller
22nd Oct 2020 (4 years ago)
C Linnett
They have been great even though they haven't managed to secure the property I liked due to circumstances out of their control. They have kept me informed and gone out of there way, very professional.... Read more
21st Oct 2020 (4 years ago)
L Kluth
Our house buying journey wasn’t straight forward and Jan and the team were really helpful in resolving everything that came up and supportive with all our questions.
We had a few quotes from other estate agents but Connells personable approach and the photography for the house were some of our decisions for using them and it really paid off as we sold the house really quickly after going on the market with them ????... Read more
Seller
19th Oct 2020 (4 years ago)
M Leskevicius
I have bought and sold through Connells and Jannine, Charlie, Brandon and the rest of the staff couldn’t have been more helpful. I would definitely recommend and use them again, thanks ???? .... Read more
Seller
16th Oct 2020 (4 years ago)
J Craddock
We have recently used Anil for Mortgage services. He Couldn't have done enough for us!! Thank you so much for making the process easy and stress free!... Read more
13th Oct 2020 (4 years ago)
S Nichols
Brilliant service - a wide wealth of experience of the market, and clearly very knowledgeable. Provided trusted advice... Read more
13th Oct 2020 (4 years ago)
S brown
The office kept me in touch and accompanied all the viewings for me. Nothing was too much trouble for them. Even sorted the solicitors for me. Many thanks... Read more
Seller
10th Oct 2020 (4 years ago)
D Finney
Recently bought a flat, used anil to organise the mortgage he was excellent. Couldn’t recommend him enough... Read more
Buyer
7th Oct 2020 (4 years ago)
R Elliott
I can't thank Janine enough for the efforts she went to. Her professionalism is exemplary. Simply the best !... Read more
7th Oct 2020 (4 years ago)
C Tucker
Many thanks to the lettings team, especially Lauren and Jo for all their help in securing a suitable tenant in double-quick time. Great Work... Read more
Landlord
2nd Oct 2020 (4 years ago)
A Marinache
I have no words for Joe, Lauren and the Office in General. We tried so many estate agents as we where trying to move from London to Hinckley in a months time as my husband got a job there! No other estate agent really cared and just kept ignoring us. Not until we called Connells. Joe was the person who understood us fully and was eager to help us from the first moment. Lauren was “running” non stop for us for the paperwork and to make sure that we can find a house ASAP. They respected our needs, our time and understood our situation. Their professionalism and customer service is exceptional. I wish there where more offices like this one. I highly recommend them! I wouldn’t go to any other office but Connells.... Read more
2nd Oct 2020 (4 years ago)
F Marinache
Perfect Estate Agends Extremely Helpful and always there for us. I will be forever grateful to Joe and Lauren for helping us find the home that we where looking in no time. Their professionalism is top notch. I am very glad we found them and i highly recommend them.... Read more
Buyer
2nd Oct 2020 (4 years ago)
L buck
We have just sold through Connells and I can't thank Janine and the rest of the team enough for providing such a professional, yet friendly service. Communication was excellent and Janine gave sound advice - testament to her years of experience! I wouldn't hesitate to use them again or recommend Connells to others.... Read more
Seller
2nd Oct 2020 (4 years ago)
D Wright
Connells was fantastic from the start! Joe and Lauren couldn’t of done anymore for me! Very responsive to all of my questions and kept me in the loop for the whole process! I couldn’t thank them enough for making my move as easy as possible!... Read more
22nd Sep 2020 (4 years ago)
A Clarke
Great service, especially Janine who helped us so much during a difficult move! she was always available and kept us up to date every step of the way, Thank you Connells and a massive thank you to Jan for all your support... Read more
21st Sep 2020 (4 years ago)
P Whearity
Leased a property through this agents recently. Both Lauren & Joe were really attentive and helpful throughout the process and communicated everything through as we needed it. Great service.... Read more
Landlord
17th Sep 2020 (4 years ago)
D Flegel
Brilliant service, Joe and Lauren were fantastic, and gave a personal touch to the whole experience making it a pleasure rather than a hassle... Read more
16th Sep 2020 (4 years ago)
D Wilson
Second move using Connells team in Hinckley. Cannot have enough praise for Janine and the team. They managed everything for us, from advertising to viewings, and were very professional in all their dealings. Cannot thank them enough for what they have done. Would recommend them to anyone.... Read more
Seller
11th Sep 2020 (4 years ago)
A Tompkins
Fast responses, friendly staff.... Read more
8th Sep 2020 (4 years ago)
A Sheppard
I recently used Connells for my house move and used the branch in Hinckley! I would especially like to thank Lauren she was absolutely amazing throughout the hole process and kept me up to date all the time with everything! She was so professional but she was always asking how we where and making sure everything was ok! She’s such a lovely person which made the whole process so much more enjoyable! Thank you so much for everything xxx... Read more
5th Sep 2020 (4 years ago)
P Townsend
Thank you to the Hinckley office for all your help. I originally spoke to them over a year ago but have only got round to writing a review today
The mortgage advisor Anil was very professional and helped with sourcing a really good deal for us when we purchased our new home. He explained all the home moving costs and made our transaction as smooth as possible. If you need a mortgage contact me first as I get £100 for everyone I recommend to Connells :) would 100000% use these guys again.... Read more
Buyer
1st Sep 2020 (4 years ago)
K Wetherall
My wife, son and myself have just moved in to our new home, the process has been very easy and straight forward from start to finish. Lauren and Joe have been a pleasure to have help us through the journey! Thanks to you both for making everything happen quickly and smoothly!... Read more
29th Aug 2020 (4 years ago)
A Lee
The best estate agents I have used, I would personally like to mention Joe Riley who works for the Hinckley branch, he has been nothing but helpful throughout the experience in finding a new home for myself, good communication and fast response time to me every time I have a question or raise an issue with anything. Very professional and has made my experience in moving very smooth, thank you Joe I will defiantly be recommending you. Great asset to Connells!... Read more
21st Aug 2020 (4 years ago)
K Hayes
Connells Hinckley were recommended to us highly by a neighbour.
Gavin came to see us to give us a property appraisal, he arrived at the agreed time.
Gavin was a fountain of knowledge on the property industry and current market trends whilst being honest and realistic of a potential achievable sale price. We enjoyed meeting Gavin, he is personable and relaxed yet professional.
Would recommend working with Gavin at Connells Hinckley.... Read more
Seller
10th Jun 2020 (4 years ago)
L ellingworth
Anil was great at organising the mortgage for my first home! I would 100% recommend him. Very helpful from start to finish! Thank you ????... Read more
Buyer
21st May 2020 (4 years ago)
Beckie
Great working with Anil :)... Read more
21st May 2020 (4 years ago)
S Alcock
Just wanted to say a massive thank you to everyone at Connells Hinckley for looking after us for the sale of our house that was agreed before Covid-19 and completed today - especially Gavin and Jack. Your great customer service is even more appreciated in these times, as its been such an uncertain time. Would definitely recommend Connells Hinckley to anyone for selling a property.... Read more
Seller
19th May 2020 (4 years ago)
taza
very poor when it comes to letting management. takes several weeks from reporting issues to getting someone round, then even longer to getting it fixed (if you're lucky). Sometimes it is a case of reporting something, then they get back to you (eventually) with a phone number, and its up to you to ring the handyman or whoever... Read more
Landlord
26th Mar 2020 (4 years ago)
T Munton-Willis
Very helpful estate agent, does go beyond duty, pleasant staff, who always answer the phone or questions.... Read more
21st Feb 2020 (4 years ago)
M Hughes
Very poor on keeping their clients sale on track.... Read more
Seller
16th Dec 2019 (5 years ago)
J Pears
Pesters mme none stop despite my house being sold and being told to leave me alone.... Read more
Seller
5th Dec 2019 (5 years ago)
R Cairns
Excellent food ,excellent staff... Read more
28th Nov 2019 (5 years ago)
K Karl
Arranged a viewing, confirmed again 2 days prior, turned up for viewing to be told we hadn't been noted down by the lady who took the booking, very poor internal communication, Gareth attempted to resolve by which point it was apparent that they could not resolve our disappointment.
Edit: We arranged a further viewing and the representative was very helpful and apologised for the mix up in communication, all questions we asked were met with firm answers and they do know what they are selling, unfortunately we found a bargain property further afield with another agent, if we had this kind of service from the start it would have been a five star, but we all make the odd mistake! Thank you!... Read more
27th Nov 2019 (5 years ago)
S stebleton
As Letting agents rubbish. Would give them no stars if I could... Read more
Landlord
23rd Nov 2019 (5 years ago)
M Ives
Very helpful... Read more
26th Oct 2019 (5 years ago)
P gamerbro
Wouldn't bother after the death trap they conned me into. Blacklisted in my books.... Read more
9th Sep 2019 (5 years ago)
C Atkiss
Terrible service, told to make an offer above asking to secure a sale on a property that was sold stc with another estate agents, then made me wait 3 days to get a answer. Stay away... Read more
Buyer
30th Aug 2019 (5 years ago)
T Mateus
Thank you Monica for finding us the perfect home so quickly and efficiently.... Read more
Buyer
22nd Aug 2019 (5 years ago)
K Simpson
An outstanding experience and made my home purchase a stress free experience. Anil the mortgage advisor help me and my partner purchase our dream home he went through all the costs involved and kept in constant contact with us. We weren't pressured into buying a house with Connells and in the end we found our dream home through a different agent but Anil and his team still helped us set up our mortgage with an exclusive deal he had access too with Santander. THANK YOU FOR ALL YOUR HELP!! :)... Read more
Buyer
8th Aug 2019 (5 years ago)
D okafor
I was really impressed and happy from the beginning and the end, all staff are really supportive and am using this opportunity to say a big thank you to Anil Mistry for all his support from day one, remain bless Anil and thank you all. Dominica.... Read more
4th Aug 2019 (5 years ago)
N Stilling
Fantastic!! Great with communication... Janice has been a delight very helpful. Overall staff have been great with communication and quick with processing our new home. We had been going in other agencies previously but found this Estate Agent always busy ringing up and communicating with customers which is nice to know. Thanks.... Read more
Tenant
24th Jul 2019 (5 years ago)
S Wilson
Staff soooo helpful and really easy to talk to... Read more
29th Jun 2019 (5 years ago)
S rashad
Poor service from Connells Hinckley branch.
Catherine was the one handling our case. Very unprofessional attitude. She was never helpful to me over the phone. Whenever I wanted to get any updates from her on the sale of my property, she always made an excuse that she doesn't have the file open, she will get back to me when she's checked the information on her file. She never rang me back after that.
There were several other instances where she proved to be incompetent and negligent.
There is a lack of communication in the team too. On several occasions I left message for Catherine to ring me back. She never rang back, either she didn't receive the message or she wasn't bothered to call back.
One team member gives you information completely different to another team member.
According to my experience with connells (hinckley) . I would not recommend anyone to use their service.... Read more
Seller
10th Jun 2019 (5 years ago)
M Calloway
Very efficient and helped us with legal documents we didn't understand, would use them everytime.... Read more
28th May 2019 (5 years ago)
Q Maz
Connells has to be the worst agents I've ever had the misfortune to deal with. They lie to you a lot to get you off their backs. I have spoken about Connells and my experience to many and i have to say, many are in agreement that these 'agents' are one of the worst around. Claire in particular, who most have to deal with if renting is long winded, seems to always be off ( email replies - not in office until ... ) she's full of hot air and isn't very good at doing her job quickly and effIcIently, unless she needs something from you that is. The rest of the office NEVER pass on messages or give you the right information. Utterly useless and frustrating... Read more
Tenant
20th May 2019 (5 years ago)
P Donaldson
Very helpful from start to finish, our landlord decided to sell and we managed to secure and move into another rental property very quickly. Thanks Monica!... Read more
Tenant
12th Apr 2019 (5 years ago)
G Castle
As a first time Landlord I was apprehensive about letting my property, the team at Connells were very helpful and put me at ease!... Read more
Landlord
12th Apr 2019 (5 years ago)
J Feather
Excellent service so far from the lettings team, having used another local agent for a few years, I am impressed! They have gone above and beyond to help find a suitable tenant. I would not hesitate recommending them to others looking for a change of agent... Read more
Landlord
12th Apr 2019 (5 years ago)
E INC
Unprofessional in every aspect. They will ignore your emails and voicemails.
Repairs takes weeks to complete!!... Read more
10th Apr 2019 (5 years ago)
Mandy
I would like to say a Big THANKYOU to Jack at Connells Hinckley, the service he provided and the help and support was outstanding on the purchase of our new property. As this is always such a stressful time Jack was very patient, and gave me updates at regular intervals explaining how things were progressing. We also used the in house services, i.e mortgage service and in house solicitors offered to me by Jack, which made the transaction a lot smoother and easier.
Thank you soo much Jack and Connells Hinckley.... Read more
Buyer
19th Mar 2019 (5 years ago)
Jack
Another fantastic service by Connells Hinckley they have been soo helpful the sales team Cathrine, Jack, Gavin and Janine and Anil in Mortgage Services!
They have been fantastic and would always recommend them to anyone who is looking at selling. Amazing job in getting me the best price possible for my property!
THANK YOU AGAIN FOR YOUR EXCELLENT SERVICE GUYS!... Read more
Seller
19th Mar 2019 (5 years ago)
H Daly
If you want to be lied to, talked over, then be called a liar then please visit Connells Hinckley. I was told I had an offer accepted dependant on the quick sale of my property, to then sell my property within two weeks and then be told that I needed to make a higher bid.
No communication on processes, phone calls aren’t recorded so they don’t have proof of any conversations, and staff who love back chatting and sarcasm.
Appalling behaviour for a professional who is dealing with one of the most stressful purchases of someone’s life and can’t accept that a big mistake was made.... Read more
Buyer
19th Mar 2019 (5 years ago)
S Brown
Very helpful service from Janine and Anil. All staff were welcoming and friendly.... Read more
19th Mar 2019 (5 years ago)
E Aaron
I would recommend this wonderful team to everyone! Nothing has been too much trouble for jan and jack and we can’t thank them enough for ensuring that we were happy throughout the sale of our house. They constantly updated us on progress and we never felt like we didn’t know what was going on. It’s been an (almost) stress-free experience... Read more
Seller
5th Mar 2019 (5 years ago)
J Geary
Connels were fantastic for, Anil from the mortgage team gave us some great advice, and Gavin in the valuations team is continuing to support me and Evie to look for properties and offering us advice. Thanks - jack and Evie... Read more
29th Jan 2019 (6 years ago)
Muteya
Letting out my property has been a wonderful experience. Mark and Tracey have been a delight to work with. Would highly recommend!!... Read more
Landlord
15th Jan 2019 (6 years ago)
R Spare
We had valuations off 7 local estate agents and decided to go with a different agency. After just one viewing in 6 weeks, we went multi-agency with Connells. What a difference! The viewings became a lot more frequent and we were always kept in the loop by Jan, Jack, Steve and George. They gave us a first class service and we sold the property. I wouldn't hesitate to recommend them.... Read more
Seller
12th Jan 2019 (6 years ago)
M Burchall
Really awful agency. I lived in a flat over last winter with no heating. They were fully aware. When I got the council involved they tried to blame it on me missing appointments.
They ignore messages and rarly get back to you. They used to tell me electricians were coming to fix the heating but no one turned up. Highly recommend for anyone to go elsewhere. Connells head office didn't do anything either. They have no care for tenants. I rarly complain about much, although 1 year later I still feel like it's worth writing this as it may prevent someone going through what I went through. In the end, they did fix ONE heater... the week before I moved out and in the summer. I spend Oct 2017-April 2018 with no heating. There was mould on the walls they knew about and didn't care. Terrible.... Read more
Tenant
1st Jan 2019 (6 years ago)
S Lane
Did a remorgage with Jeremy. Very efficient and personal service. Always fully informed and happy to help with any query.... Read more
10th Dec 2018 (6 years ago)
G Mclean
Pav Patel was fantasic, he handled my mortgage brilliantly, I never had to chase anything as good customer was his agenda.... Stress free the way it should be... Read more
6th Nov 2018 (6 years ago)
A H
Just completed our sale with Connells, Oct 2018. After a poor experience with another estate agents, we switched to Connells, great service, responsive, attentive and always obliging. Steve initially set us off and our viewings and eventual sale was well handled & managed by George & Jack who were both excellent, with sound advice when asked and needed. Would happily recommend to anyone considering selling through them. Well done all.... Read more
Seller
17th Oct 2018 (6 years ago)
J Blossom
Having had my property up with another agent with very little feedback and hardly any viewings I decided to go with Connells, Tracey who originally came out to value my property was very friendly and helpful she gave me a lot of information from the first meeting which filled me with a lot of confidence about letting my property out through Connells. Matthew and Monica have also kept me informed throughout the process from feedback on viewings to the application process of my new tenants. Would highly recommend and will be returning in the future with my other properties!... Read more
Landlord
10th Sep 2018 (6 years ago)
L Jones
I recently moved back to the UK from abroad. Having sold my property I contacted various Estate Agents informing them that I needed to find a property in the Hinckley area and gave them my 'wish list'. I also informed them that I would be in the UK for a week to 'house hunt' and asked them to arrange viewings of any suitable properties for that week. The only person to grasp the situation properly was Jack Richardson of Connells. He promptly set about checking available properties and immediately arranged viewings. Subsequently a property was found and an offer made and accepted. Jack also kept me fully informed of what was going on during the sale process and I am now installed in my new home. Well done Jack!!!... Read more
Buyer
10th Sep 2018 (6 years ago)
R Smith
Fantastic service from the lettings team. Wouldn’t hesitate in recommending them to anyone looking for a tenant. We will be using them again in the future... Read more
Landlord
28th Aug 2018 (6 years ago)
M Ford
The Sales and Rental team at Connells are very helpful. From purchasing a buy to let property to finding a tenant the communication has been excellent look forward to doing business with them in the future. Highly recommended!!... Read more
Landlord
28th Aug 2018 (6 years ago)
B tw
when they want you they are ever so responsive but when you need them they are nowhere to be seen. Not a good rental option. poorly run and not professional in anyway... Read more
Tenant
23rd Aug 2018 (6 years ago)
S Thompson
Cannot thank the lettings team enough for their help in finding our new home! They were so responsive and helpful as we were new to renting, they made it so simple - Thank you!... Read more
Tenant
16th Aug 2018 (6 years ago)
K TV
I received excellent remorgage service from Paresh Patel of Hinckley Connells Estate Agency. I will recommend his service to anyone looking for good mortgage/remorgage deals.... Read more
2nd Jul 2018 (6 years ago)
K G
I’ve just completed on my first house and I can’t thank George at Connells enough, he guided and kept me up to date throughout the whole process. He went above and beyond, I will definitely be recommending Connells in the future.... Read more
Buyer
23rd May 2018 (6 years ago)
C Gaming
Very professional and efficient service. I would have no hesitation in recommending the services of Stephen and his team... Read more
11th May 2018 (6 years ago)
I Woodward
After selling many properties over the last few years in Warwickshire, I would rate Connells of Hinckley one of the best estate agents that I’ve done business with , can’t fault them , well done .... Read more
Seller
30th Mar 2018 (6 years ago)
R AmongstThorns
Have to say this is by far the worst estate agent i have ever been with and i have rented from afew.
Not interested in its tenants, just getting them in the property to start with.
I do not recommend. In fact i would advise anybody to go elsewhere.... Read more
Tenant
8th Mar 2018 (6 years ago)
floridacharlie04
Awful! Unhelpful! Unprofessional! I would not recommend connells.... Read more
23rd Nov 2017 (7 years ago)
E Smith
I found Connells very helpful and professional throughout the whole process of my let, I have previously used independent agents in the area that did not offer me the same level of service and to be honest they just mess you around, A*** highly recommend.... Read more
Landlord
17th Nov 2017 (7 years ago)
S E
Terrible experience from start to finish. The least pro-active company I have ever dealt with, my partner and I spent nearly 3 weeks chasing them for information/updates. Convinced now more than ever having spoken to others that the property had already been let by another agent who also had it advertised yet Connells still took us through the process and charged us £240 reference fees for us to 'fail' and not get back. Shocking service from impolite staff that clearly do not communicate with each other; will not use Connells ever again and advise others to seriously consider looking elsewhere.... Read more
Tenant
26th Oct 2017 (7 years ago)
D Rose
Appalling service received from Sales department.... Read more
Seller
6th Dec 2016 (8 years ago)
N Veasey
Absolutely disgusted with the service provided. £1720 paid for a deposit and fees. On the day arranged to pick up the keys up excuses start, then on the day after the property was taken off the market..
A WORD OF WARNING TO ANYBODY THINKING OF USING THIS COMPANY TO LET A PROPERTY.. DONT USE THEM UNLESS YOU CAN AFFORD TO BE MESSED AROUND FOR 2 WEEKS BEFORE FINDING OUT YOU HAVE NOWHERE TO LIVE IN THE END.... Read more
Tenant
21st Jul 2016 (8 years ago)