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© GetAgent Limited 2025
- Connells - Sutton Coldfield
Connells - Sutton Coldfield
Closes at 6:00pm
4-6 High Street, Sutton Coldfield, West Midlands, B72 1XA
Established in 1936, Connells are a network of high street estate agency branches, dedicated to providing a wide range of home moving services. At Sutton Coldfield, our team can help with selling or buying, letting or renting, mortgage services and much more to facilitate every step of your journey. Choose us.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Accreditations
Connells - Sutton Coldfield Reviews (188)
Have you used this agent?
85%
5%
1%
1%
9%
All (188)
Seller (37)
Buyer (33)
Landlord (23)
Tenant (32)
General (63)
Anonymous Homeseller
Brilliant,brilliant service,
only meet a few of the staff
Karen wonderful ,father in law is 80 and explained everything to him put his mind at ease can’t thank you enough for taking the time out to explain to him and phone call afterwards to see if he was ok little things like that mean so much
Mary and Tom meet you both at my house nice warm down to earth people made me feel so relaxed
And Sian who sorted out our mortgage what a star so friendly and understanding
All new to us both been 25 years since we looked and took out a mortgage for a new property
But connells at Sutton Coldfield
A joy to work with credit to the company beautiful people
Seller
22nd May 2025 (20 days ago)
Anonymous Homeseller
Professional and approachable staff with a good knowledge of the area and the current market.
Seller
7th May 2025 (5 weeks ago)
Anonymous Home Buyer
I had an incredible experience working with Sian at Connells. I was a bit overwhelmed by the mortgage process, but she made everything so smooth and stress-free.
From the start, Sian was extremely knowledgeable, patient, and responsive. She walked me through every step, answered all my questions quickly, and explained everything in a way that was easy to understand. Thanks to her hard work, I was able to secure a great rate and close on time without any surprises. Thank you
Buyer
16th Apr 2025 (8 weeks ago)
Anonymous Homeseller
I used the in house Mortgage adviser who was extremely helpful! Sian was very supportive and always kept me updated, she was very reassuring during the whole mortgages application.
Seller
25th Nov 2024 (6 mo. ago)
R Harris
We used Connells to sell our house in Sutton Coldfield. They went above & beyond from start to finish & were brilliant at communicating any viewing feedback or suggestions to help us sell. There was a lot of uncertainty & delays with our solicitors but Connells went the extra mile to push for a completion date & contacted them on our behalf to make sure it happened. A special thanks to Caroline (Branch manager) & Sian (Mortgage Services manager) for being so friendly & helpful! We’re very thankful & would highly recommend them to anyone.
Seller
24th Oct 2024 (7 mo. ago)
M Brown
Sian Williams and her mortgage services played an absolutely crucial role in mine and my fiancé’s move, responding almost instantly to all queries while tirelessly working in the background to quickly secure our mortgage and more.
Constantly supportive and approachable, Sian’s endless knowledge and experience made the entire process feel very smooth and completely stress free.
I genuinely can’t recommend her services highly enough.
Thanks Sian.
Buyer
22nd Oct 2024 (7 mo. ago)
Anonymous Homeseller
Good communication kept up to date good salesperson
Seller
10th Oct 2024 (8 mo. ago)
A Maricar
I could not thank enough Sian, who helped me secure my mortgage with a leading high street bank as a First Time Buyer without any hassle. I approached quite a few mortgage advisors before Sian but all of them were not as professional and knowledgeable as Sian and not punctual and patient enough to reply your queries and clearing your doubts. She kept me updated at every step of the process starting from getting an AIP right through to the mortgage offer. Sian's expertise in the field of mortgage is second to none. Thank you very much again, Sian. Also a kind thanks to Andrea of Connells, Sutton Coldfield who introduced Sian to me. Highly recommended for your mortgage needs.
Buyer
23rd Sep 2024 (8 mo. ago)
S Colleran
The entire process of trying to find a place to rent with connells is aggravating. Took days to get a viewing booked for one property… which they then cancelled on the day before.
They had apparently rescheduled me & they couldn’t even seem to get the day right over the phone. Was told Wednesday by one person and Thursday by another.
THEY rescheduled for today (19/09/2024) and confirmed earlier today with a phone call. Got to the property 10 minutes before scheduled… waited half an hour with no correspondence and no one showing up. Tried to call, they didn’t even bother picking up the phone.
My boyfriend and I are ideal tenants. No kids, pets, adverse credit or smokers. Substantial savings & flexible with a move-in date. More than sufficient combined salary. It’s honestly a kick in the teeth trying to locate properties, book viewings and to not even get the basic expectation of an agent showing up to a viewing is piss poor.
Bear in mind if you do make the agency aware you’re looking for a rental, they say they’ll take your details down but turns out you have to tell them the same sh*t every time you phone, as you’re ’not on the system’. And they offer no proactivity in helping you find a home. Genuinely made to feel like a dog begging for a fuss by enquiring over properties.
Tenant
19th Sep 2024 (8 mo. ago)
M Chisom
We recently worked with Catherine and Natalie at Connells to find our new family home, and we couldn't be happier with the experience. Both were incredibly helpful, professional, and attentive to every detail throughout the process. They made finding our home a smooth and stress-free experience, and we are so glad to have chosen Connells as our estate agents. My wife and I are truly grateful for their dedication and support, and we highly recommend them to anyone looking for a new home!
Buyer
13th Sep 2024 (8 mo. ago)
K Allen
If you are looking for a good mortgage broker, please ask for Sian Williams, she has been incredible for us. Unfortunately, our mortgage process has not been easy and as first time buyers we found ourselves quite lost at times. But Sian, was always quick to help and explained everything to us, offering her guidance and support. We were given a five star service.
Buyer
12th Sep 2024 (8 mo. ago)
H Robertson
Sian did an excellent job in getting our mortgage approved. We are first time buyers and every step of the process was crystal clear and she notified us of every change!!
Buyer
12th Sep 2024 (8 mo. ago)
O Turner
5* Service from Sian Williams our mortgage adviser at Connells. She made our experience so easy and so smooth. Super pleased ! Couldn't recommend her enough!
12th Sep 2024 (8 mo. ago)
E mainprize
Sian Williams was very knowledgeable and talked me through all the aspects to get my first mortgage. Would strongly recommend connells for any of your property needs.
28th Aug 2024 (9 mo. ago)
K Pathmanathan
Sian Williams, mortgage advisor at Connells in Sutton Coldfield has been wonderful in finding me a good mortgage rate for first time buy to let in ltd company buyer, I was very confident and happy with service provided and thank for all her help and advice. Highly recommend Sian Williams.
Landlord
27th Aug 2024 (9 mo. ago)
R Shazad
Sian Williams, mortgage advisor at Connells in Sutton Coldfield has been wonderful in finding me a good mortgage rate for my circumstances. Being a first time buyer, I was a bit nervous and worried but after speaking with Sian, I was very confident and happy with service provided and cannot thank her enough for all her help and advice. Highly recommend Sian !
Buyer
15th Aug 2024 (9 mo. ago)
G Olokunola
A great experience with the branch team, very pleased with my mortgage advisor Sian.
5th Aug 2024 (10 mo. ago)
J (UK)
Sian has been excellent throughout the course of our mortgage application. She laid out everything very clearly and kept a close eye on the process throughout. Her work displayed a genuine effort to do what was best and right for us as first-time buyers and I cannot recommend going to her enough, particularly if you are unsure how the process works.
Buyer
31st Jul 2024 (10 mo. ago)
H Mudie
I used Sian at Connells for my mortgage and she was fantastic! She made the whole process so easy, as a first time buyer & being self employed I was unsure how much I could borrow, but she got me a great rate & £80k more on affordability than I originally thought! Would definitely recommend, thanks Sian!
Buyer
30th Jul 2024 (10 mo. ago)
J Stedeford
We have used Connells rental services several times and each time it gets better and easier . Had fantastic and very professional service from Catherine , she is a credit to Connells, she is very competent and highly professional in all areas of her work , she knows her market and make the whole rental so much easy . We can recommend her enough , Thank you to Natalie aswell .
Landlord
26th Jul 2024 (10 mo. ago)
D Hussain
My experience with Connells Sutton Coldfield was amazing. As a first time buyer having gone to a few different estate agents I can confidently say that going forward with Connells was the best decision I made. The mortgage advisor Sian Williams was very professional, friendly and knowledgeable. She took her time to clearly explain everything and always kept me updated which was very appreciated especially as a first time buyer. I will definitely recommend their services.
Buyer
8th Jul 2024 (11 mo. ago)
C Moore
Sian was brilliant from start to finish. Me and my partner had no clue about all this mortgage malarkey but sian broke it down and explained everything. We found a house and sian was really quick to sort out everything. Thankyou sian you have been amazing
Buyer
13th May 2024 (1 year ago)
Jake
We would like to say a massive thank you to Sian, the mortgage advisor in this branch, she has been on hand throughout the whole process and kept us in the loop with everything. We could not have done it without her, definitely recommend
27th Apr 2024 (1 year ago)
L UK
Sian at Connells was an absolute gem throughout my mortgage process. As a first-time buyer, I had countless questions and uncertainties, but Sian was incredibly patient, knowledgeable, and friendly every step of the way. Meeting and having a chat with her was a real delight.
She took the time to address all my concerns without ever making me feel pressured or rushed.
Her approach was refreshingly supportive, and it felt genuinely had my best interests at heart.
Thanks to Sian's guidance and expertise, my mortgage has been secured.
I highly recommend her services to anyone in need of a mortgage advisor.
Buyer
18th Apr 2024 (1 year ago)
S Fitzgerald
Connells was the best decision we made! Not only did they manage to get our house on the market in a very short space of time but they also made it look amazing
Karen came out to value our house and straight from the off was friendly and professional. As the first house we have sold Karen explained everything perfectly and was very honest with costings and expectations. Karen said that they weren’t the cheapest on the market but they were the best at what they do! For me I knew I didn’t need to look any further and they delivered what they promised.
The house was sold for what we wanted from the first viewings within 6 days.
Ashton was managing all our viewings and account details and kept us in the loop the whole time. Ashton was crucial in the house completion being completed in a short time scale after just ten weeks and remained professional even with all my calls.
I cannot thank the team enough. I’ve recommended them to friends who are currently using them who are also very impressed.
If I ever move again I would definitely use them.
Shaun
Seller
14th Apr 2024 (1 year ago)
M Lewis
I would highly recommend Sian to help with your house purchase. As first time buyers she made the mortgage application feel effortless, finding us the best rate available and managing to fit an appointment in very last minute to help secure it. I'm glad I used this service and will be making use of it after the fixed term on my mortgage is up as I know she will once again find us the best rate :)
Buyer
28th Mar 2024 (1 year ago)
A W
Our experience using Connells estate agents has been excellent. Sian Williams was very informative and super helpful with the entire process. As first time buyers, we had a lot of questions about the whole process, and Sian and the team have made everything so much easier. We would highly recommend their services.
Buyer
27th Mar 2024 (1 year ago)
S Darby
I was looking for a quick move and could not thank Catherine Reid enough, from answering the call and informing me about a property available to getting me in to view it so quick, she chased up everything in order to get it all sorted as fast as possible and now I’m looking forward to starting my next journey somewhere new, all the staff at Connells were so polite and understanding every time I had to pop into branch :)
22nd Mar 2024 (1 year ago)
A O'Rourke
Sian from Connells helped me through three house purchase attempts in a row (two failed!) and was patient and understanding with my autism the whole time.
Buyer
21st Mar 2024 (1 year ago)
G Kitchen
We are very happy with the quality of service we got from Catherine on helping us finalise the rental of a property on fairfax road. She ensure to carry us along at every point and gave us options available to make our moving and rental process soo seamless. And my baby is super happy with the house!! ???? thank you Catherine!
Tenant
15th Mar 2024 (1 year ago)
R Dhillon
Sian Williams has been super helpful and has made the whole experience so easy for me and my partner who had no idea what we were doing (being first time buyers). Really appreciated the help and would highly recommend going through the process via Sian as she has saved us so much time and looked at our interests above anything else.
Buyer
14th Mar 2024 (1 year ago)
S mercer
No feedback on viewings,
12th Mar 2024 (1 year ago)
Y Naja
We are very happy with the service provided. Ashton was helpful and easy to reach, she was amazing - thank you Ashton! Would highly recommend.
8th Mar 2024 (1 year ago)
A Smith
From start to finish of arranging my new rental property, Catherine and Thomas were both amazing. Always available on phone and email and explained things clearly. Highly recommend.
Tenant
18th Feb 2024 (1 year ago)
R Tyrell
Connell’s, specifically Sian, was very helpful as my broker when I was looking at changing my mortgage. The service was quick and informative. She managed to find me a good deal and was there every step of the way. Thank you!
1st Feb 2024 (1 year ago)
K richards
Tried to get a viewing on a property they changed it 3 times for there convenience not mine as I work weekends and long days in the week cancelled in the end for messing me about .
16th Jan 2024 (1 year ago)
A Photographer
Catherine was very professional and speedy - cant recommend Connells highly enough. Thank you very much.
18th Oct 2023 (1 year ago)
Anonymous Homeseller
Terrible company. Communication awful. Lazy company.
Seller
18th Sep 2023 (1 year ago)
C manonga
I had a pleasure dealing with Priya and Cathrine, while i was searching for accomodation. They made it easy for me to secure a place to rent. The process was smooth and stress free.
Tenant
19th May 2023 (2 years ago)
E Glasgow
I am a landlord and have been very happy with the excellent service from Connells Estate Agents to find me a suitable tenant. Priya and Catherine from Lettings gave an outstanding 5 star service and I highly recommend them.
Landlord
16th May 2023 (2 years ago)
A Jones
Catherine and Priya can't do enough to help you. I have no hesitation in recommending them to handle your property letting.
Landlord
11th May 2023 (2 years ago)
P Heaney
This is the 2nd time I’ve used Connells to facilitate a property sale. And they never fail to disappoint. From start to finish they provide an extremely professional, polite and prompt service. But above all, they are realistic. Which I really appreciate. I would highly recommend Connells to anyone who is looking to sell their house quickly and with the least amount of stress as possible. Once again thank you guys. Until the next time ????
Seller
3rd May 2023 (2 years ago)
M Chalmers
Having recently rent through connells I can not recommend them highly enough, extremely professional service, very straight forward and quick! Catherine and Priya were both a joy to deal with
Tenant
25th Apr 2023 (2 years ago)
Anonymous Tenant
Thank you so much for trusting us with the property which is a pivotal step for us to adjust life in the UK. Thank you for the great service that you do for all your clients. May you all have a great day ahead????????
Tenant
18th Apr 2023 (2 years ago)
F Nedrotti
I recently had the pleasure of working with Connells letting agent and I cannot recommend them highly enough. From start to finish, they provided an exceptional level of service that exceeded my expectations.
I would like to give a special thanks to Meg who helped me throughout the process. Meg was an absolute pleasure to work with and was always available to answer any questions I had.
I was impressed with how quickly the letting agent was able to find suitable properties that matched my requirements. They listened to my needs and were able to find me a property that I absolutely love within a very short period of time.
The entire team at Connells were professional, friendly, and efficient. They made the rental process easy and stress-free, and I felt like they genuinely cared about finding the right property for me. I would highly recommend Connells letting agent to anyone looking for a reliable and efficient service.
Thank you again to Meg and the team at Connells for all your help!
17th Apr 2023 (2 years ago)
B Guzman
Excellent branch and staff, especially Meg Hudson, she made my transition into a new apartment effortless and stress-free.
Tenant
29th Mar 2023 (2 years ago)
A Pettingill
Very pleased to have worked with Connells for the first time on a purchase. They provided an efficient and friendly service and Ashton in particular was on hand from start to finish when needed to see it over the line.
Buyer
6th Mar 2023 (2 years ago)
S John
Renting a property in a new country is tough and thanks to both Hannah & Meg - this major hurdle was overcome with ease.
Really want to appreciate both Hannah and Meg for their prompt service.
Tenant
30th Jan 2023 (2 years ago)
Donna
Both Hannah and Meg in the lettings team operated professionally and courteously at all times
Landlord
30th Jan 2023 (2 years ago)
R Hon
I had rented a house by the help of Connells in November 2022.
I have to say that Connells staffs have helped us a lot. They are Meg, Hannah, Caitlin and Jack.
Cause of their help, I really consider that Connells is a good property agency.
Meg is very nice and patient, considering our need and helped us to find a suitable house. She provided several properties for us to choose from. Really good! Thanks her!
Hannah helped us to finish the handover and reminded us to activate the App to report problems we were facing to in this period. She is very considerate.
Caitlin is a very conscientious person, responding very fast, considering our needs of moving into a new house, and helping us to connect landlord a lot. We really appreciated what she has done.
Jack replied our reports on the App very quickly. He contacted us to discuss the problems we were facing to, and also contacted the landlord too. He is a responsible person.
Thanks a lot for their help.
Tenant
30th Jan 2023 (2 years ago)
S Huxton
Myself and my partner had the absolute pleasure of working with Joseph Perrins from Sutton Coldfield, Connells. From the moment we met him at the first house viewing to the day we got the keys, he supported us through every step. As first time buyers this was important for us, to feel like we had the support we needed; No question was too much, no amount of phone calls or emails were too much. He has a nature about him that is extremely friendly and kind, as well as being a great communicator (face to face, over the phone and on email) and that’s exactly what we were looking for. 4 months and we had moved in, it was a dream come true (still is!!) One that wouldn’t have been possible without Joe there every step of the way. Thank you so much for everything Joe!
Buyer
14th Jan 2023 (2 years ago)
B Banga
I can only speak about Hannah and Meg. Both were proactive and left me feeling that that I had people in the Sutton branch really looking out for my interest during a very frustrating period. 5 stars to them both!
10th Jan 2023 (2 years ago)
W Au
I rarely make comments on Google, but Meg and Hannah from the Connells had done very well that they assisted me in searching for our very first settlement in the UK. I appreciate their efforts.
8th Jan 2023 (2 years ago)
A Weaver
Ian Goodyear was exceptional throughout the mortgage application process. Highly knowledgable and keen to provide expert guidance, he went above and beyond to get our mortgage approved in a timely fashion. Highly recommended.
5th Jan 2023 (2 years ago)
I Oakley
I am not very often moved to write reviews for the service I have received from an organisation. Probably like anyone who reads this, I feel I have a right to a reasonable expectation of a good level of service, as a given. It is when the service I have received far exceeds my expectations that I put pen to paper, as it were.
The property that we asked Karen Crew and the the team to market, had been in our family for over 50 years and given the circumstances, it was important that we engaged an agent that appreciated the depth of feeling within members of our family, having found ourselves in the regrettable position of having to bring the house to market.
I spoke in depth with several agents prior to listing and although Connells were not the cheapest, Karen was the one person we felt assured would handle the situation with sensitivity, whilst representing our very best commercial interests. Without question, as the sale proceeded we could not have been more reassured that this was the right decision.
The initial negotiations proved a little problematic and because of various issues, the sale became quite protracted. It is when things are not running entirely smoothly that you need to be able to rely on the Agents to step up and manage the process proactively. Karen and the team did this brilliantly, monitoring and liaising with all agencies within the chain, to keep the sale on track. Without question, Connells were instrumental in steering a very difficult chain to completion. This is what you want your Agents to do for you.
It is always very reassuring and refreshing when your Agent calls you to tell you about a problem that they have already anticipated and dealt with before it has even crossed your mind.
Karen, Jon, Joe, Ashton and the whole team at the Sutton Coldfield branch conduct themselves in a thoroughly professional manner, whilst being very friendly and very approachable. They are also incredibly nice people to deal with!
So in conclusion if you are reading this, dealing with Connells means you have the benefit of national exposure but the feeling of being looked after by a small local business. I have always maintained that you get what you pay for in life and if something is cheap, it is cheap for a reason. If you want excellent service by people who care and have the expertise to deal with complex issues as they arise, if you are looking for the best value service not just the cheapest, if you are looking for an Estate Agent that breaks the mould - take my advice and give the team at Connells a call. It is one of the best decisions we have ever made.
Seller
21st Dec 2022 (2 years ago)
R Ghulam
Karen Crew and her team worked tirelessly to get us to completion. She dealt with all the bumps and there were a few! Karen laised with solicitors for all those in the chain anything she could add weight to she did without complaint. So very grateful for all the hard work to get us in to our forever home - Thank You x
Buyer
9th Dec 2022 (2 years ago)
A Thomas
Would recommend Connell’s Sutton Coldfield branch, they have been extremely supportive with our sale and onward purchase. A big thank you to Ashton and Ian.
Seller
22nd Nov 2022 (2 years ago)
EdT
Meg and Hannah (letting team) have been truly helpful. Without too much trouble, they assisted me to rent a really nice house in Sutton Coldfield. They are absolutely fabulous!
Tenant
11th Nov 2022 (2 years ago)
K Mahmood
Approachable Estate agents and given well informative advice on properties
10th Nov 2022 (2 years ago)
P faz
I've recently rented a property from Connells and from the start they was brilliant.
I met Hannah at the property for the viewing she was professional and helpful
Meg was my contact at the office she was also professional and quick to respond to my emails and calls and she is brilliant at her job
So all in all I had a great experience with Connells
Tenant
3rd Nov 2022 (2 years ago)
B mathew
Thanku Connells Estate Agents Sutton Coldfield, expecially Meg & Hannah for support for getting room. A big thanks to Meg and Hannah. I will highly recommend connells
Tenant
1st Nov 2022 (2 years ago)
M choi
Many thanks to Meg and Hannah. Thanks for their prompt reply. They are so kind and patient to assist us with the house rental procedure and fix the problems so we can move in shortly.
Tenant
1st Nov 2022 (2 years ago)
D Dervenkar
As landlord I have dealt with several Estate Agents and the search never ended until now. Dealing with Hannah and her team made the process smooth and stress free with all of my properties. Always available and responsive, if you're looking for a good service get in touch with her!
Landlord
1st Nov 2022 (2 years ago)
F Lawrence
Both Hannah and Meg are amazing. After being left in a situation with previous tenants and agent Hannah the manager of Conells came to see me within a couple of hours. She rectified the situation in such a professional and supportive way. Within a few days Meg assisted the viewings and I now have great tenants. Thank you so very much Hannah and Meg. Your great. ????
Landlord
1st Nov 2022 (2 years ago)
I Lee
Hannah and her team are truly professional and very committed. Hannah is the most efficient estate agent that I have ever encountered. My house is rent out at a good price in less than a month despite the economic downturn. Thank you so much for your help.
Landlord
4th Oct 2022 (2 years ago)
I Naqash
Connells team especially Ashton and Ian is absolutely fabulous. Helped me all the way with my house buying experience. Ashton was particularly wonderful and made sure things went smoothly.
Buyer
1st Oct 2022 (2 years ago)
P OConnor
Ashton O'Connor (no relation to me) from Connells gave a fantastic service recently to manage the sale of my elderly mothers house. She was proactive, constantly chasing others (both other professionals and our buyer who was proving difficult) and always coming up with solutions when things got difficult. I felt throughout that she gave a fully professional service which exceeded my expectations and left my mother very happy with the outcome. I would happily recommend Ashton for any complex senior role in the future on the back of our experience, and I would definitely want her to manage the sale of my family's properties in the future
Seller
1st Oct 2022 (2 years ago)
M Tucker
The staff were very helpful, Explained everything carefully. Nothing was too much trouble
22nd Sep 2022 (2 years ago)
K Hardy
Despite numerous attempts asking Jaydelle for photos of the property we were interested in we received nothing, not even a courtesy email which I would have expected at the very least.
In addition, Jaydelle failed to mention that terrace access at the allegro properties which we are renting at is only available to those on the upper floors, as a result we were miss sold the property we are currently renting.
Very poor and unprofessional.
Tenant
9th Sep 2022 (2 years ago)
C Price
Very impressed with Connells estate agent especially Ashton who helped us through the process of selling the property. She is very attentive and always there to help.
I can not recommend them highly enough.
Seller
30th Aug 2022 (2 years ago)
Y Perez
I have an excellent experience working with Ian Goodyear and Ashton O'Connor in the Sutton Coldfield branch. Both are so professional . They answered all my questions and gave me different alternatives. The best for them....Gracias
16th Aug 2022 (2 years ago)
A Wainhouse
I cannot speak highly enough of my experience with Ashton from Connells, Sutton Coldfield. Having not managed to sell a luxury Apartment during the Pandemic and after changing Estate Agents for a second time, we were fortunate to secure a sale earlier this year. After 4 months the sales process seemed to be going nowhere, but once Ashton got on the case, we worked closely together and within a month got the exchange and completion over the line. What a result. Many thanks.
Always phoning back, chasing Solicitors every day, following up with Us(Buyers) and Purchasers, translating conveyancing jargon, and keeping everything moving. Grest communicator, totally professional, great understanding of not only the Estate Agents role, but also the post Sales process from Sale to completion. Can highly recommend her.
31st Jul 2022 (2 years ago)
P Finglass
Will never deal with them again. Highly unprofessional.
29th Jul 2022 (2 years ago)
C Cheng
This is our first time rent a property in U.K, I am lucky Hannah quick response for everything and provided useful information.
25th Jul 2022 (2 years ago)
J Chong
My Letting agent, Hannah was really helpful and understood what my request to found out our first property in England. I would highly recommend anyone who are looking for a properties, she is the right choice.
25th Jul 2022 (2 years ago)
A Fan
I would like to thank you Hannah, she is helpful.
6th Jul 2022 (2 years ago)
L Aaron
Hannah - always helpful, with good advise - very professional.
6th Jul 2022 (2 years ago)
O Lee
Hannah handovers the property to us very well. And she did a really good job, excellent service. recommended
5th Jul 2022 (2 years ago)
A Darwish
The team at connells sutton coldfield are first class I would have no hesitation in recommending them to anyone. Service was outstanding .A BIG thanks to mr Ian goodyear and the very kind ,friendly and lovely Ashton .
27th Jun 2022 (2 years ago)
Anonymous Homeseller
Connells have been very professional in every way. Worked extremely hard on our property and always kept me informed. Highly recommend them . Well done guys.
Seller
25th May 2022 (3 years ago)
S O'brien
Had a meeting with Dev and Hannah, in regards to renting a property. The whole experience was extremely smooth, welcoming and pleasant. Absolutely love my new rental property so thank you both!
Tenant
29th Apr 2022 (3 years ago)
K Livermore
Dev and Hannah made my first renting experience so smooth and calm. They put my mind at rest throughout the process.
Tenant
29th Apr 2022 (3 years ago)
J Shepherd
Had a great experience with Devlin and Hannah moving into my new rental in Four Oaks. They were so good at getting back to me and getting things sorted, thanks again!
Tenant
29th Apr 2022 (3 years ago)
I Qadri
I really thank Hannah & Devlin for their professional support .
26th Apr 2022 (3 years ago)
J hancox
From start to finish I had the most professional and hassle free experience in finding and renting my new property. Hannah and Dev were a joy to deal with throughout
Tenant
13th Apr 2022 (3 years ago)
A Brazier
Devlin and Hannah did a great job of nursing us through our first commercial letting. Thank you for all the hard work :-)
Landlord
23rd Mar 2022 (3 years ago)
A tirumala
Hannah and Dev at Connells were extremely helpful in helping me rent the apartment I really liked. Though there were some delays from my end due to documentation, they kept in constant touch with me and helped me move at the right time. They were always prompt and patient. Never hesitated to answer any of my numerous questions about the property and still are available on call if I need them. I had a great experience with Connells and thank Hannah and Dev for all the guidance!
Tenant
22nd Mar 2022 (3 years ago)
M Losinski
I got my flat through connells recently and had a great experience. Very informative about everything and always a phone call away. Give me lots of information and helped me through the process as this was all new to me. Would like to single out Hannah parry as she was great through everything. Would highly recommend
Tenant
17th Mar 2022 (3 years ago)
bethparry59
The team at Connells Sutton Coldfield are first class, I would have no hesitation in recommending them to anyone. My experience of Hannah and Dev is that they will support you in any way they can in the management of your property. They are extremely responsive to any requests and will go out of their way to help resolve any issues as soon as possible. The team are very proactive in the management process of my property which helps me a lot .Hannah and Dev work great as a team ,very professional and capable but with that personal touch .I will highly recommend Connells .
Landlord
16th Mar 2022 (3 years ago)
Anonymous Landlord
Excellent Courteous On the Job Regular Updates , tracked Every Action since we got Hannah and Devlin Stars @ Sutton Coldfield Connells
Landlord
11th Feb 2022 (3 years ago)
J Baird
We received excellent professional service from beginning to end.
2nd Feb 2022 (3 years ago)
O Wilkinson
Great customer service and very helpful
1st Feb 2022 (3 years ago)
S Wilkinson
Where shall I begin! Firstly by thanking Dev & Hannah from connells Sutton. From start to finish with my renting process these guys helped me, they were patient and understanding as I have anxiety problems. Being in my old house for over 12 years everything had changed and I was like a headless chicken, they were the only estate agent who actually took the time to listen to me. I think one day I called them about 10 times and not once did they make me feel bad for doing so. I would recommend them to everyone, infact I have done already. Thankyou connells especially dev and hannah xxx
Tenant
1st Feb 2022 (3 years ago)
Anonymous Homeseller
Poor service, lack of feedback and not attentive enough. We felt like another number rather than a valued customer.
Seller
9th Dec 2021 (3 years ago)
R Mali
Eleanor from Connells is very friendly and genuine and I with my friends felt very at ease with her. She was always quick to get back to us on all the questions and even have had arranged apartment viewing in one day and during weekend! Which was great and super hard to get at other agencies. Thank you Eleanor ???? Best of luck!
17th Sep 2021 (3 years ago)
A barlow
I would like to thank Helen Kent and connells for providing such a professional service, Helen from start to finish was very helpful and quick at responding to any of my queries and made the whole process of our purchase smooth and stress free, I wouldn't hesitate to use connels again in the future, once again thank you connels, Helen Kent and staff for helping us secure our new home.
Buyer
14th Sep 2021 (3 years ago)
P Dawson
We recently sold our house through Connells. Helen and the team were amazing and helped us through a difficult sale with professionalism and kindness.
Seller
6th Sep 2021 (3 years ago)
Anonymous Homeseller
Rubbish from start to finish
Seller
4th Aug 2021 (3 years ago)
L Carthy
Attentive and proactive. Great team!
2nd Aug 2021 (3 years ago)
L B
Dealt with Sophia, who was very knowledgeable and friendly. Really felt like she had my best interests at heart. Carefully selected my tenant, rather than just letting it to the first viewer.
Strongly recommend using her, wouldn’t go anywhere else!
Landlord
17th Jul 2021 (3 years ago)
R Bhalla
Eleanor has been great from start to finish. Quick to send across all the virtual viewings and any other information that i required regarding the prices and availability. Really helpful and quick to respond to which was great. One of the best estate agents i have worked with, thanks Eleanor for such a smooth process!
5th Jul 2021 (3 years ago)
B Britainbest
Very good service. Eleanor and Sophia were really helpful and very professional. Very friendly service.
21st Jun 2021 (3 years ago)
M Bell
From the first viewing to regular communication we have been really impressed with Connells Sutton Coldfield.
Helen has been excellent when dealing with our enquiries. Speed of response, clarity of information is really important for both parties for a smooth process. As a purchaser we couldn't have been happier.
Thank you.
Buyer
21st Jun 2021 (3 years ago)
R Wilkinson
We were looking to rent a property, after our previous tenant of 5 years moved on. In spite of the lockdown restrictions, Sophia came out to view the property and advised what was needed in terms of redecorating and carpets to get the best return. She also provided a good estimate on the expected rent we could achieve.
Once the work was completed, photos were taken and the property posted online and a new tenant was found within a week (at a higher rate than had been suggested). Sophia and Eleanor were very professional throughout the process, which was important as we are not based locally, so all documentation was completed on-line.
I cannot fault the service and would definitely recommend Connells to anyone looking to rent a property in Handsworth and surrounding areas.
Landlord
4th Jun 2021 (4 years ago)
H aftab
Quick, efficient and professional and that is how both Eleanor and Sophia from Connells managed the entire process from initial visits to the property through to keeping me informed of potential tenants and finding the right tenants as quickly as possible. They are very professional and can be relied on finding the best quality tenants.
Landlord
3rd Jun 2021 (4 years ago)
L Martin
I have had the BEST service from connells Sutton Coldfield, I have dealt with many estate agents in my time and these have to be hands down the best! Eleanor & Sophia have been absolutely incredible, I gave them a next to impossible task to get me into a new property within a week and they went above and beyond to help me! Their professionalism, friendliness and kind nature has made my moving process so smooth! I can’t thank them and connells enough! Nothing was too much hassle! The communication was spot on and they really did everything they could to help me! Thank you both!
26th May 2021 (4 years ago)
V Crown
We have just completed the sale of our house with Connells. The entire team, Caroline, Helen and Ashton have worked incredibly hard to ensure the move was successful. They have always been professional, knowledgeable and hugely supportive.
At times we had to navigate a particularly complicated chain but their guidance, advice and encouragement kept us going and we finally sold!
I would especially like to thank Helen for her role throughout the entire process. She has been brilliant in her communication, always available to explain processes, negotiate options and calm nerves when at times it all seemed overwhelming.
From the initial Valuation to final Completion we cannot recommend Connells highly enough.
Seller
22nd May 2021 (4 years ago)
G Bouckley
Our first contact with Connells was a 'phone call to ask if they would like to market our house. The person who took our call (sorry, cannot remember her name) was professional and helpful and arranged for Karen Crew to visit us. Karen called ahead to confirm the time she would be with us an arrived promptly. She was knowledgeable and explained the whole process of selling a property, gave advice on how to present it, showed us a copy of another property details brochure and explained the fee structure. She gave us her valuation range for the property and suggested that we market it at the mid-point as going higher could take a lot longer to sell but going lower did not reflect the true value.
The sale went through pretty much as she had forecast and the only delay was completely outside of Connells control.
Overall we were very satisfied with the service we received.
Seller
13th May 2021 (4 years ago)
S Vyse
Highly recommended. Eleanor and Sophia did everything to ensure we had the perfect home.Fantastic service,good communication and extremely helpful.Can’t thank the girls enough.
24th Apr 2021 (4 years ago)
Shell
I have recently let a property via Connells, I really can’t fault the service or amazing staff. Unavailable for a viewing on a very popular property I was sent a thorough video viewing of the property. The process was very smooth and the staff at Connells went above and beyond to ensure I was kept up to date throughout. Eleanor Winchester was especially assistant even arranging spare keys when the originals were stolen. Thank you would highly recommend.
Landlord
19th Apr 2021 (4 years ago)
E Luckin
Fantastic letting service! Eleanor managed to move us into our new letting 8 working days after first viewing the property. Would recommend to anyone looking for a professional, responsive estate agent.
Tenant
16th Apr 2021 (4 years ago)
M Nazir
I recently used Connells (Sutton Coldfield) for my house purchase and they were extremely helpful throughout the process - specially Helen Kent. Would highly recommend!
Buyer
6th Apr 2021 (4 years ago)
S Heath
Eleanor Winchester was amazing
30th Mar 2021 (4 years ago)
S kumari
It has been a roller coster ride with the Connells and I absolutely understand the Covid situation. It has been a tough time and the whole team have been working very hard.
From buying to the completion of it all did take 6 months but I am satisfied with the outcome.
I would personally like to thank HELEN KENT for being there till the whole process. Even though some of the situations she handled were not her job to do but she did it all, without any hesitation and kept me updated at the same time.
I wish HELEN all the best. Highly recommend her!
Buyer
26th Mar 2021 (4 years ago)
A Knowles
Amazing experience, fast transaction and great customer service from the whole team. Karen valued my home and they achieved over the asking price. Ashton, Helen and Caroline were all brilliant throughout and nothing was ever too much to ask of them.
Can’t recommend the team enough.
Seller
26th Mar 2021 (4 years ago)
Anonymous Homeseller
Very efficient and helpful , did an excellent job, we would highly recommend.
Seller
25th Mar 2021 (4 years ago)
D Dare
Very disappointed, will never ever use their service again. Just keep in mind... once you sign up with them... your chasing of the progress begins. They valued my property, but gave no incentive nor willingness in helping sell it. You will end up begging them to help you sell. They simply don't care. What you will hear is that your contract with them is for a period of 6 months and you got stock. The agency will ask you to reduce the price by 10k, just to push the sale, You will loose money with them. Don't use their solicitors... I believed taking solicitor with agency will help me to sell quicker. Not with Connells Sutton. You are better off finding your own solicitor. It has been 3 months and I'm nowhere near the close. Heheh and its not down to COVID. Their solicitors must be somehow related/friends with them, because they behave exactly the same way as Connells. Very disappointed, will never ever use their service again.
Seller
24th Mar 2021 (4 years ago)
D ielle
Me and my partner were looking at flats in Birmingham over the course of a few months and it's amazing how many agents just don't respond to you at all or make you work to get a hold of them. Eleanor was the complete opposite! She was so helpful from the first point of contact and helped us find our dream flat. Would highly recommend!
3rd Mar 2021 (4 years ago)
K McKeever
My husband and I are in the process of purchasing a property through Connells in Sutton Coldfield. Helen Kent is our agent and has been fantastic with responding to our queries quickly and keeping us up to date. Wonderful service. Would highly recommend.
Buyer
4th Feb 2021 (4 years ago)
Cat
After a very bad experience 14 months ago with another local agent we had fears about even looking for another agent.
We needn’t have.
Connells are Very professional, efficient service, honest and transparent.
The excellent customer care we receive from Helen is outstanding she is always on hand no matter how big or small the issue and has the impressive ability to keep things running smoothly to ease even the most nervous persons anxiety.
Would definitely recommend this company to anyone.
4th Feb 2021 (4 years ago)
Y Ali
Would definitly recommend connells to anyone in the buying process. Very helpful and professional team. The house buying process was the most stressful thing myself and my partner have been through as we previously got messed about by another agent with another property but this was all made easy with the help of Helen our sales negotiator who made it possible and gave us the reassurance we needed and was very friendly throughout the process from start to finish . Thank you for all your help helen you've been great.
Buyer
4th Feb 2021 (4 years ago)
A Sangeorzan
Best Letting Agency . Our experience was outstanding.
Eleanor was very friendly, professional and helpful.
Due to the current situation she was following all the gov guidelines for our safety and we really appreciate that.
Big thank you for the hole team for processing and helping with all the paperwork asap.
Landlord
1st Feb 2021 (4 years ago)
Anonymous Landlord
The letting team were friendly and very professional. They are efficient and work hard to get the goals done for the benefit of landlord and tenant alike. If the say they will do something then it is done and they help any way they can, and very quickly. I am extremely pleased with all they did for me and l would not think of going anywhere else to let a property.
Landlord
28th Jan 2021 (4 years ago)
C Keatley
I was so happy with the service provided to me by Connells in Sutton Coldfield in the sale of my property. From the first meeting with Karen for the valuation right through to completion, Helen, Karen and the whole team were great. I was always kept updated whatever the update was regarding. No issues were avoided everything dealt with quickly and efficiently. Thank you Connells for making it as stress free as possible for me.
Seller
21st Jan 2021 (4 years ago)
P Farrell
Eleanor and the team were great in supporting our move to a new rental property. She went above and beyond to ensure a speedy move in despite the Christmas and Covid situation. Thank you!
Tenant
13th Jan 2021 (4 years ago)
G Pike
Very helpful and professional team from start to finish. Took longer due to COVID-19. All the team at Connells had our best interests and when the day finally came it all went smoothly. Thanks to Helen, Karen and Caroline for all your assistance.
16th Dec 2020 (4 years ago)
Suray
Thanks Eleanor and the team. Great Job!!!
Would definitely recommend to friends and family...
8th Dec 2020 (4 years ago)
P grant
We are so happy that we choose to go with Connells Estate Agent in Great Barr! Eleanor has been absolutely amazing!!! So helpful and understood our requirements. Would strongly recommend them. They have made a big transition a better experience for us. Thank you so much...
8th Dec 2020 (4 years ago)
L Jordan
Sophia was amazing. Professional, friendly and reliable.
8th Dec 2020 (4 years ago)
J Lewis
Great professional efficient & friendly service received from Eleanor at Connells. Very smooth process from viewing all the way through until moving in. Couldn’t fault the service provided. Thank you.
Tenant
8th Dec 2020 (4 years ago)
Anonymous Tenant
Sophia was so helpful throughout the entire process - my partner and I are first time renters but she made us feel comfortable and assured from start to finish.
100% recommend Connells and in particular, Sophia.
Tenant
8th Dec 2020 (4 years ago)
J Lewis
Our experience with Connells has been fantastic, made all the better by Sophia who is professional and went above and beyond to help us. A genuine interest was shown in getting our move sorted, we were kept up too date at each stage of the process.
Our move into the property was smooth and we are so thankful for all of Sophia’s help.
Thank you from Jacob and Olivia!
Tenant
8th Dec 2020 (4 years ago)
S devi
I instructed Sophia on a letting matter and was extremely happy with the service she provided.
She was able to take pictures, market my property, find the tenants and have them moved in all within a month.
Sophia always returned calls and emails and I found her to be very professional.
I would recommend Sophia.
Landlord
8th Dec 2020 (4 years ago)
M AKBAR
I was Very pleased With Connells Service Eleanor Always Emailed Me And Kept Me updated Up until Handover Of The Keys.
Thank you
Tenant
29th Nov 2020 (4 years ago)
S Muhammad
Totally disappointing rather cruel. our faulty boiler has not been repaired since three weeks despite dozens of emails and phone calls. We have paid in advance four months rent and never delayed for a single day payment of rent . Living with young children as young as two years but they damn care to get the boiler repaired/replaced. It seems they don't have any oversight from their Headquarter to check their performance. Keeping children in cold for more than three weeks is nothing short of cruelty. I wish and request the senior management take notice of this.
Tenant
19th Nov 2020 (4 years ago)
V Cheng
The letting agent of this branch , Eleanor provides excellent service and she always replies my email and equiry promptly. I am so impressed with her excellent service. Very professional and always show great patience to the customer.
Landlord
5th Nov 2020 (4 years ago)
R Arnold
Cannot speak more highly of this branch and the wonderful people who work there! Everyone was pleasant and helpful, managing to get me into my new property within a short time, during a very difficult period of Covid-19.
Particular praise should be for Helen, who was amazing from the first viewing to key collection (& beyond!). Nothing was too much trouble for this lady, despite my continuous nagging and hassling! Highly recommend!
Tenant
29th Sep 2020 (4 years ago)
C Luck
Helen and Sinead were excellent - we are first time buyers and we were quite nervous. Both Helen and Sinead were always responsive, reassured us and are just a credit to Connells.
Buyer
28th Sep 2020 (4 years ago)
S Findlay
We used Connells to find us tenants. They have been nothing but helpful through the whole process and have found us the perfect tenants . Very pleased and would recommend to anyone .
Landlord
17th Aug 2020 (4 years ago)
L McAteer
We met Pippa (from Connells) whilst viewing a property in Sutton Coldfield and we were really impressed with her professionalism. She was prepared, efficient and prompt. She answered all our questions with clarity and spent time getting to know us and understand what we were looking for property wise.
Many thanks for your excellent communication Pippa.
6th Aug 2020 (4 years ago)
J Moore
Connells allowed an unregistered surveyor evaluate our house and make up several false issues. One small one was "peeling wall paper downstairs" we don't have any wallpaper in the downstairs of our house. They allowed an offer to be put on our house with the promise of funds the buyer did now have. Very disappointed, would recommed literally anyone over connells. We were warned against them but we had already put our house on the market with them unfortunately. Luckily we pulled out and were able to escape. There was one lovely lady who worked there unfortunately she left.
Seller
18th Jul 2020 (4 years ago)
P singh
staff is very supportive and ready to help you all the time they helped me with their support to buy my brand new home.
overall very good experience with sutton branch..
Buyer
2nd Jun 2020 (5 years ago)
L Masterson
My experience so far of Connells Sutton Coldfield has been brilliant. All of the staff are lovely, friendly and very professional. Helen Kent and Caroline Sutton who are helping me sell my property and buy a new one have been supportive and guided and communicated with me often. Sinead Lowdness has been fantastic too. She has helped me to secure the right mortgage and given fantastic advice about buying a property. Overal, I am very happy with their service and that they are ensuring my sale and purchase goes smoothly and as stress free as it can.
Seller
22nd Mar 2020 (5 years ago)
T Duffy
We would like to thank Connells, amazing service. Every step of the way they guided us and helped us with our move, both selling and buying. We couldn't have done it without them. Especially Helen Kent and also Caroline, Sam and Charlotte who are amazing. Thank you. Would recommend Connells to anyone thinking of selling. Mary & Tommy
Seller
7th Mar 2020 (5 years ago)
A Birch
Very helpful
1st Mar 2020 (5 years ago)
L Griffiths
Can I just say how awesome Ellie & Pippa are!! They went above and beyond in helping me secure the rental I really wanted kept in touch with me all the way and got the paperwork over quickly for me to complete, moving is stressful enough and they made it so easy and smooth and now I can look forward to my move date...but not the packing lol thank you Ellie and Pippa cannot praise you enough 5*
Tenant
21st Jan 2020 (5 years ago)
W ghaffar
I recently contacted Ms. Pippa and Ms. Ellie to help me find a great flat for rent in Birmingham city centre. They both proved to be so professional and prompt with their replies and paperwork since I was in a bit of a rush to move in. They helped me and husband to quickly get through with the paperwork and got my tenancy agreement finalized without any hassle.
It was an honour to be dealing with them.
They made sure we moved in without any problems and made everything so smooth for us.
Thank You!
Tenant
16th Jan 2020 (5 years ago)
I Hudson
The guys and gals at Connells were really helpful over the phone and in person when viewing the house, out of all the Estate Agents we have dealt with recently Connells have been the most lovely and helpful !
16th Jan 2020 (5 years ago)
S Days
I am more than happy to leave a review for Pippa and Ellie who have helped me finding my new rental.
From my first dealing with the girls they showed a genuine interest made me comfortable and kept me informed through the whole process. I hope people see what experience I’ve had and give these girls a go!
Tenant
16th Jan 2020 (5 years ago)
H Armstronge
The connells rental team is knowledgeable and helpful with my search for a rental property. I have had many issues in my search but Pippa was nothing but helpful and understanding of my situation. The property I viewed I did not proceed with but would like to recommend this agent for anyone looking to rent
16th Jan 2020 (5 years ago)
R Webb
Connells service has been excellent all through the selling process and the team at the Sutton office are very professional and a very happy crew.
Helen was appointed my representative and all throughout the whole procedure has provided an excellent service. Helen has kept me informed at all times and always answered or found out the answers to any of my questions I put to her.
Helen is a credit to Connells organisation and a valuable member of the team.
Regards
Mr. R. Webb.
( a very satisfied customer )
Seller
13th Dec 2019 (5 years ago)
S Cook
I've had an amazing experience with Connells Sutton. Ellie has been unbelievable, helpful throughout and has found us an amazing tenant. She has kept us informed every step of the way. Thank you Ellie for all you support through the process, you are an absolute star!!
Landlord
10th Dec 2019 (5 years ago)
E ly
Went for a viewing no one was there to greet me i waited ages. I called for them to say they was there... waited more none turned up. Rang when i got home to be told it was 15 min prior . I had it on text msg confirming . Very unprofessional would waste my time and money on them again. There loss!
1st Nov 2019 (5 years ago)
Mark
From the start to the finish of the sale, Connells have been superb. Karen valued the property, created a fantastic set of details and explained the process thoroughly. No question was unanswered.
Charlotte who handled my sale was impeccable. Always took my calls, called me back when asked and made the whole painful process that much easier.
If you're selling a property in the Sutton Coldfield area, save time, expense and hassle, use Connells. Other estate agents could learn from them.
Seller
29th Sep 2019 (5 years ago)
A Baker
Excellent service always friendly and kept us updated
12th Aug 2019 (5 years ago)
K Olaleye
What was advertised wasn’t what I saw. I don’t know whether that was because they wanted to house to be sold. The person who went to show me the property lacked customer service. He was on snapchat instead of doing his job; he showed no form of interest to any of my questions about the property what so ever.
29th Jul 2019 (5 years ago)
B Manev
Very professional, friendly and responsive. Can't recommend them enough.
13th Jul 2019 (5 years ago)
O Sac
(Translated by Google) Good attention and quick response to see a house for sale.
(Original)
Buena atención y respuesta rápida para ver una casa en venta.
3rd Jul 2019 (5 years ago)
A Karcheva
The best team ????
2nd Jul 2019 (5 years ago)
N cobley
Great helpful friendly staff. Always happy to help even when it's only a minor thing. Keep it up ????
21st Jun 2019 (5 years ago)
M Zed
Excellent service from Charlotte and Jane, they resolved everything from start to finish, nothing was too much trouble, they did all the background work with high energy & positivity keeping me updated throughout.
We hit a bit of a Rocky road with a chain collapsing however Charlotte persevered and showed excellent resilience. Jane kept everything running smoothly on the financial side ensuring everything was in order.
I have to mention that Charlotte has a law degree and dealt with the legal side via their conveyancing service as well as many other queries. It was just an excellent all round experience. She really knows her stuff and if something untoward pops up she gets to the bottom of it rather quickly through the legal channels.
Others may have had a bad experience from time to time and i myself felt very low when the chain collapsed mid way however it is important to note that ’Connells’ have been around a very long time and for very good reason.
15th Jun 2019 (5 years ago)
S Mosley
After instructing 2 other agents in Sutton Coldfield to sell my property, and receiving very poor customer service I instructed Connells. Not only did they find a buyer quickly but Charlotte kept me up to date with the process right through to completion, nothing was to much trouble for her. Thank you
Seller
14th Jun 2019 (5 years ago)
R Lewis
Fantastic support from Charlotte doing the viewings and feedback
and dealing with Karen with the sale to completion- Thank you!
Seller
2nd Jun 2019 (6 years ago)
D Sweeney
Excellent service and support! I have no hesitation in recommending Connells (& indeed already have).
I wasted over 6 months with a well known estate agents - gaining nothing but extra grey hairs and wrinkles - and culminating in them expecting me to drop the already reduced sale price by a further £20,000.
I finally rang Karen (at Connells' Sutton Coldfield branch) for advice and direction. She immediately made me feel relaxed and confident in Connells' ability to sell the house, and at its full market price. Suggesting we try the modern method of auction (IAmSold) I secured Connells services. The whole experience from signing as a client to receiving payment from the sale has been hassle free (and I do not say that lightly).
I strongly urge anyone/everyone selling a property to contact Connells. After all, life's stressful enough!
Seller
21st May 2019 (6 years ago)
C (metroidsax1)
Ive had a poor time and given up on this company, not only did they not swift secure the plat i sent my £450 for (long gone now) but since requesting a refund on 11/03/2019 I still dont have my £450 back, very poor service, they seem like all sunshine and rainbow but unless you can move instantly dont bother with them
21st Mar 2019 (6 years ago)
R Moscrop
I was a first time buyer of an apartment with connells, as this was my first purchase myself and my partner were so excited to move in. It was a long sale which i will give the manager credit for chasing, however, i also felt I had to keep chasing him to chase it! There was no chain yet the sale took
almost 4 months! I work in estate agency myself and know that no upward chain sales do not take this long....
When the day of completion came it was the last day before Connells closed for a week for Christmas. Myself and my boyfriend could not wait to move in just in time for christmas day! However, when given the keys we went to the apartment to find we could not unlock the door!!! We went back to connells and they said they had 'problems with the door' in the past and that we should of checked this ourselves!! Again, working in the business myself I have never let my clients unlock the front door! They shouldn't have to it should just unlock!!! Connells took no responsibility for this and said they didn't want to cause the inconvenience of not giving us the keys! How is giving us keys to a property we cant even get into any less inconvenient!!!!! We were shocked!!!! We had to call the lock smith out who charged us £60! Connells refused to foot the bill even though they knew the front door would not unlock! We are also missing keys to a balcony door, again, we put trust in the estate agent that all keys would be supplied to us! Another £60 we now need to spend!! We are now up to £120 before we even put our furniture in!!!!
For anyone buying with connells check all your keys and check all locks work! Connells will take no responsibilty for this and not even out of good will! Considering i work at one of its competitors i wouldn't DREAM of letting something like this happen to one of my buyers on their completion! Very dissapointed! This was meant to be a special day for myself and my partner yet Connells took any joy and excitement out of this and made it extremely stressful.
If i could leave 0 stars I would!!
Buyer
14th Feb 2019 (6 years ago)
D Wade
Firstly I cannot thank the Connells Sutton team enough for all there hard work! If you do anything today read my review. We were looking to sell our current property in order to downsize, buy on and then also buy a buy to let property as this was always a dream of ours. We had Karen come out to value our property who was last from 3 other estate agents and we just knew from the word go that she was the agent for us. Charlotte and Jake kept me updated every other day with how they where getting on and we just loved the communication from them! They quickly found us a new home which is just perfect and also found us a rental property that we loved, along with also selling our current home! AMAZING!. Charlotte introduced me to their lettings team and while this is something we wanted to try ourselves we were aware that we knew nothing of the legislation. Gavin and Tayla from letting helped us so much and now we have an amazing tenant! All around we are amazed with everyone at Connells and we couldn't of asked for a better experience. We will be recommending to all our family and friends!
Seller
6th Feb 2019 (6 years ago)
D Tierney
Rented my property with Connells Sutton Coldfield and overall had a great experience, would definitely use them again.
Landlord
31st Jan 2019 (6 years ago)
E jones
Connells removed our property from marketing before the end of our contract without informing us. The floor plan they initially used was incorrect and the amendments took a long time to be updated, it remained wrong for 16 weeks.
Seller
24th Jan 2019 (6 years ago)
G Grant
Drove past that is all
21st Jan 2019 (6 years ago)
J Thompson
Recently they have had a restructure and I would say that they are better than some of the other estate agents they do come they do advise and you'll get good notifications I am basing this on the Sutton branch
9th Dec 2018 (6 years ago)
Ara
Avoid this place like the plaque. Corrupt staff who will pressure you to do your Mortgage in-house because the vendor “prefers people who are doing the mortgage with Connells” LIES LIES LIES! It is wrong to coerce your customers into taking a mortgage with you!!! Many agents have been investigated for this and Connells should be too.
The vendors(sellers) did not ask Connells to make sure the mortgage is done through them this is pure lies. They just want their commission.
We put an offer in for a house, we also made the mistake of doing our mortgage with them as first time buyers we didn’t know any different.
Another buyer also put an offer in - we were made aware that this offer was higher but our offer was accepted because we are doing our mortgage in house. This was great news for us and gave us assurance that we made the right decision going through Connells.
We went in and done all the paperwork paid a £500 fee. Alarm bells should have rung when whilst we were doing the affordability the advisor let slip that there are tenants in the house. The vendors son is living there - so how is it a vacant purchase?? She assured us he will be moving out however could not confirm when. She assured us it wasnt a big deal and nothing to worry about.
the next day we got the call that the other buyer who had put the higher offer in had gone directly to the vendor and increased his offer therefore we have lost out on the house.
No this was all lies. They did not eveb inform the vendor that there was a higher offer because they were not doing the mortgage through Connells hence no commission. When that buyer went around to the vendor that is when the vendor realised there was a higher offer and that’s why we lost out. The vendor as with everyone just wants a good price regardless of where or who the mortgage is with.
Connells are dishonest and corrupt. Avoid them if you want a smooth first buy or any buy.
Buyer
10th Nov 2018 (6 years ago)
R Thom
Just used Connells to sell our house. We received a very professional service from start to finish. Staff are all very competent and seemed to work together in our interests. I liked that they did the viewings and made sure they know as much as possible about the property.
I was surprised they were so thorough with their research of people putting in offers.
We paid for the premium service which I think the pictures alone made it worthwhile.
The linked services (solicitor, mortgage advisor, etc) seemed good, but too expensive to use.
They were the most expensive we got a quote from, but well worth the money and I was happy to pay a 'bonus' as they got us so much more than any other estate agent would have.
Have recommended to friends and family, two of which are happily using them at the moment.
Seller
5th Aug 2018 (6 years ago)
I H.
Excellent Service, prompt and clear communication with the clients. Best Customer Service experience ever. Thank you
17th Jul 2018 (6 years ago)
S Perry
Amarit my financial advisor was excellent, extremely thorough and helpful. Didn't ever actually meet any estate agents in person but the property all got sorted nicely for me! Thanks again
10th Jul 2018 (6 years ago)
G balfourth
Connells Sutton Coldfield 5 * service from 5* team.
Karen and Jack thank you seems not enough....but a very good place to start. So, thank you so much for all your patience, guidance, excellence and always making yourselves available.
You guys made our journey so pleasurable and seamless.
Bless you both.
5th Jun 2018 (7 years ago)
J hollis
I was lucky enough to have booked by random an appointment with Amarit for help with my first mortgage. She was fantastic! She seemed to do what other companies just couldnt! Cant praise her enough!
4th Jun 2018 (7 years ago)
S Hegarty
We had Amerit to help us get our 1st morgage very friendly an helpful she was
29th May 2018 (7 years ago)
S Patel
Purchased our dream home with Connells
Amarit helped us with each and every steps of buying our home and getting our mortgage.
Buyer
25th May 2018 (7 years ago)
J Coates
I dealt with Karen and Jake throughout my sale and the service they provided was amazing from start to finish. I would recommend Connells to anyone.
Seller
9th May 2018 (7 years ago)
M Menzel
The letting service was very good. Laxmi provides a very good variety of houses and also interesting details to the areas. Helpful, kind and very reliable.
Landlord
1st May 2018 (7 years ago)
S sypien
Excellent service from the team involving in selling the property for me.
They gave good advice, and we achieved above the expectations of other local agents, and dealt professionally with challenging customers!
Seller
30th Apr 2018 (7 years ago)
E Fedyna
Absolutely professionals very helpful and understanding individual situation people.
I will highly recommended for everyone who is strugling with selling or buying his property
More than five stars service...
29th Apr 2018 (7 years ago)
S Christie
Purchased my home through Connells, Sian and Jake were extremely helpful in pushing the sale through when the sellers solicitor was so slow.
Buyer
27th Apr 2018 (7 years ago)
R jafari
I would highly recommend Connells , specially Amarit , the Mortgage advisor fantastic job done
29th Dec 2017 (7 years ago)
L Davies
I can’t rate Connells and specifically Amarit highly enough. Nowhere else could match the mortgage rates Connells could get, and through over a year of delays, Amarit was an amazing support to us, helping us get our dream home. Karen was also great when we needed help selling our house. We are so grateful to the whole team there, and will definitely return in the future.
Seller
7th Dec 2017 (7 years ago)
G Mather
Purchased my home a start of year via Connells, always very helpful! Would recommend to anyone.
Buyer
8th Sep 2017 (7 years ago)
J Fish
We have used many estate agents over the years as developers and must say that this particular branch of Connells have been wonderful. From Karen's initial free valuation and advice through to Lucy's continual updates and feedback the professional service was brilliant. Anj has ran a fantastic team which delivered this property a sale of over asking price.
Seller
25th Aug 2017 (7 years ago)
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