Cubitt & West - Croydon mainly list properties in CR0, CR7 and SE25. Over the last 6 months, they've listed 41 properties, with 22 currently on the market.
Most of the properties listed
have 3 bedrooms.
They list properties for sale on
both Rightmove and Zoopla.
This lettings agent (Grace and Robin) have no Integrity at all! If you think Estate Agents have a bad name they will prove it for you.
Firstly I booked in a viewing on a property, the viewing was then cancelled and rearranged for the next day, which was frustrating as I explained the urgency.
Nonetheless we waited until the next day we arrived at the property the agent showing us around was late and flustered. Did know much about the property just there to let us in it seemed.
As they had others viewing at the same time we decided to wait until the next day to offer.
Our offer was accept that morning, they agreed to take the holding deposit after my mothers operation as she was going straight into theatre.
In that time they showed someone else around the property who subsequently offered and now their offer was accepted over ours.
This being said we went with this property rather than another so my parents were left with neither house with a quick move of 2 weeks.
If they had integrity they would have not showed anyone else the property once it had been agreed or waiting until all had viewed to agree offers!
I'm outraged at the service receive and I wouldn't trust this company at all.
Alongside their ridiculous tenant fees it's daylight robbery.
I would avoid them at all cost both Landlords and Tenants. Save your money and go with an integral agent!!
7th December 2016
Recently bought a flat through them, Poor customer service never kept in the loop about anything with my purchase. Staff seem lazy and never call back, i had to keep chasing about for information. DO NOT RECOMMEND! Dealt with FOXTON and Streets ahead before and they are 1000x better than Cubitt and west
3rd February 2016
Do not recommend at all.. they do everything to take your property on their list and then you have to call back to get the info.
Poor communication. Bad manners
16th February 2015
Friendly, professional & effective service.
Kunal & Robert always helped in assisting with any question's I had throughout the process and gave feedback from viewings and delivered on the service they set out to give. Furthermore, they managed to find tenants with our specific criteria.
Communicating with Head Office to sort contracts out after finding tenants was also impressive and customer service was clearly high on their priority too.
Will use their service again in the future
The most sly estate agent we have come across.
Very intrusive and wanted to know lots of personal details including my age and how we knew we could afford our preferred budget when buying.
Pressuring - wouldn't let me cancel an appointment with their mortgage advisor and kept asking who we were using and how much they charge.
Stupid text messaging system which obviously shared our details with third parties as kept receiving spam messages and calls since registering.
Also over price houses, saw the same house on their site at a higher price, also encourage buyers to bid against each other so that they pay over the asking price! (RIP OFF and emotional pressure - not all estate agents do this).
Pushy and not very friendly compared with other estate agents in the area! Wouldn't go near them again!
popped in last week to discuss the local housing market and staff were extremely polite and professional. I wasn't ready to do any meaningful business with Douglas Allen, but the level of service and advice went way above my experience of other estate agents
We're happy as we've just bought our home :) As a builder and property investor who move to a new area I understand to find a great agent it can be extremely valuable in the near future. Therefore we are happy to say Debbie's help and constant update was great and definitely we consider to use her knowledge (and ward&partner's) again.