S Clevett
Absolutely amazing service and communication from Jayde!! Definitely recommend... Read more
3rd Jan 2025 (6 weeks ago)
B Wilkins
Great service and communication. Would recommend... Read more
3rd Jan 2025 (6 weeks ago)
A Bose
I couldn’t be happier with the service I received . From start to finish, the process was seamless, professional, and stress-free. The team was always friendly, approachable, and happy to answer any questions I had, no matter how small.
Their expertise and attention to detail really stood out, especially when it came to marketing my property and negotiating the best deal. They kept me updated at every step, so I always felt in the loop.... Read more
Seller
2nd Jan 2025 (6 weeks ago)
R Young
Jayde in the Redhill branch and Julia the sales progressor helped us through what would otherwise have been a very stressful experience selling our house.
Can’t recommend them highly enough.
Thank you everyone at Cubitt & West Redhill!!... Read more
Seller
26th Dec 2024 (7 weeks ago)
B Meyer
We have just purchased a property through Cubitt & West Redhill branch and couldn't have been happier. From the very beginning they have been very helpful and easy to communicate with. They showed us quite a few properties which all suited our needs and then we found one that ticked all our boxes so felt like they understood what we had asked. Later on down the line when we had issues with our solicitors they were able to suggest their partner company which we could switch to and they could help chase anything up. This really helped towards the end of the purchase and we were so pleased we went with their suggestion. With a special thanks to Jayde Bose and Julie Rowsen, you both helped to make the process run as smoothly as possible so we appreciate your hard work! We love our new house and highly recommend anyone to buy/sell with Cubitt and West Redhill branch.... Read more
Buyer
10th Dec 2024 (9 weeks ago)
K Entwistle
Great estate agents... Read more
4th Dec 2024 (10 weeks ago)
M Babul
I have very good experiences with them, specifically communication ????. Thank you ????... Read more
3rd Dec 2024 (10 weeks ago)
L Walsh
Jayde at Cubitt & West provided exceptional service throughout our experience. She was professional, approachable, and always went above and beyond to ensure everything went smoothly. Her communication was outstanding, keeping us informed and reassured at every step. We truly felt supported and appreciated her attention to detail and dedication. Thank you, Jayde, for making the process stress-free and enjoyable! Highly recommend her and the team at Cubitt & West!... Read more
3rd Dec 2024 (10 weeks ago)
M Hull
Pleasant experience with both Summer and Jayde both very professional friendly and knowledgeable. Would recommend !... Read more
30th Oct 2024 (15 weeks ago)
N Kruglenia
Looking for a property with Cubitt and west is a blessing, they provide help on each step of the process and always respond promptly. A special gratitude to Sales Advisor Summer for support, time and knowledge during the process of flat hunting. Excellent customer service and professionalism!... Read more
22nd Oct 2024 (16 weeks ago)
N Reilly
Jayde was amazing at C&W Redhill
Seamless process and a joy to work with... Read more
22nd Oct 2024 (16 weeks ago)
S Latham
Jayde was very proactive and responsive - our first buyers pulled out but she quickly phoned back other interested viewers and found us another buyer to complete the sale.... Read more
Seller
21st Oct 2024 (16 weeks ago)
G Dorrell
I’m currently buying a house through Cubitt and West and Jayde has been so great! Speedy replies and good communication is something so valuable when buying/selling and something a lot of estate agents get wrong. Thanks for the help team, especially Jayde!... Read more
Buyer
16th Oct 2024 (17 weeks ago)
S W
Robin, Tyler and the team at Cubitt and West have been brilliant at finding suitable tenants for our house. They are knowledgable, professional with great customer services. We are very grateful for their impeccable services. With thanks.... Read more
Landlord
5th Oct 2024 (19 weeks ago)
R Macrae
Thank you Jayde!
I contacted Cubitt and West to provide a valuation and was so impressed by Jayde’s knowledge that I decided to sell with them. I felt throughly taken care of from the valuation, negotiating and pushing through of the sale to the detail and care that went into the preparation of my marketing.
They are true professionals.... Read more
Seller
4th Oct 2024 (19 weeks ago)
T Hopcroft
My mum sadly passed away last year. We had her retirement flat to sell which I know can be tricky due to the high service charges. After 5 months of no viewings with another Estate Agent, I contacted Cubitt & West to see if they could help.
Jayde visited me at the flat and was very positive and complimentary. In under 5 months, it was sold and the sale completed.
My only regret is that we didn’t instruct Cubitt & West sooner!... Read more
Seller
30th Aug 2024 (24 weeks ago)
N Jesse
Jayde, Zoe and the team at Cubitt & West Redhill successful sold my property. They were supportive during the process, and had a positive attitude to the sale with clear communication, and updates.Thank you team... Read more
Seller
29th Jul 2024 (6 mo. ago)
E Royall
Great service and communication with Jayde... Read more
19th May 2024 (8 mo. ago)
H Higgs
Faultless service from Jayde…. Needed help on getting accurate valuations of a few properties.
Jayde gave me realistic values supported with comparable properties she had sold giving me confidence that what she was saying was correct.
Made a clear plan from initial marketing to handing over the keys so I knew every step of the way where we were on the sales without having to ask.... Read more
Seller
11th May 2024 (9 mo. ago)
M Kirk
Very professional and attentive to our sale. Excellent service throughout the transaction.... Read more
Seller
5th Apr 2024 (10 mo. ago)
A Douglas
Marianna the new branch manageress promised to do all she could to find the right buyer for a quick sale, and she and Zoe did just that and then continued monitoring proceedings all the way to completion.
However I have to say that without Juliana the progress chaser's continued hard work chasing up both sides Solicitors, I really don't think the sale would have gone through in time - she was great.
Thank you Ladies!... Read more
Seller
29th Mar 2024 (10 mo. ago)
E Kitching
The smoothest experience selling my property! I had previously listed with other agents and this was by far the best service and rates. Jayde and Marianna made the communication between myself and the buyer seamless and are two very professional estate agents in a current difficult market. We'll be back when it's time to upsize! Thank you both for all of your hard work!... Read more
Seller
22nd Mar 2024 (10 mo. ago)
S Jackson
Thank you Jayde, she was very professional and informative regarding the properties Cubitt and West Redhill had on the market.... Read more
21st Mar 2024 (10 mo. ago)
C Davey
The staff was very helpful and friendly especially Zoe who provided great customer service... Read more
28th Feb 2024 (11 mo. ago)
R Brooks
Redhill C&W have been great during my buying experience with them. It's a difficult market, not straight forward purchase but throughout I have been fully informed, supported and this gave me huge confidence.
Much appreciation goes to Tyrone and Marianna.... Read more
Buyer
30th Oct 2023 (1 year ago)
B jallo
I'm really happy about how I was treated by this company Cubitt. The agent that was helping me was wonderful, easy going, answering all questions. Aswell I learned many things from him as it's was my first time to get involved with property as a buyer, I needed someone like him for support and guide... Read more
Buyer
15th Feb 2023 (1 year ago)
C Smith
Popped into the office to register today and Jason was extremely helpful and professional.... Read more
13th Feb 2023 (1 year ago)
Antony
Cubitt & West Redhill are a friendly, accessible and supportive team let by Michelle. Tyrone's warm and engaging enthusiasm on our first visit positively sold C&W's services from day one. Thank you all.... Read more
10th Feb 2023 (2 years ago)
S Roots
Just moved my mum into a property we purchased through Cubitt at Redhill. Tyrone and Jason were amazing through the whole process and nothing was ever to much trouble. Thank you for all your help, we have a very happy mum.... Read more
Buyer
17th Jan 2023 (2 years ago)
T Sebastian
We bought a house recently through Cubitt&West, Redhill…Mr. Tyrone Hayles helped us a lot to get the Key…He is good in his Service…And also we appreciate the Great Work done by Michelle Norman, Georgia Stannard and Mr. Jason…They were very helpful too…I would recommend this Team for your buying, selling and letting…Thanks to the Wonderful Team at Cubitt&West Redhill…... Read more
Buyer
11th Nov 2022 (2 years ago)
I Ramoska
I appreciate the excellent service provided by Kristine on a property viewings.... Read more
8th Nov 2022 (2 years ago)
T Mahdalova
Great service. With all the complications we had to go through with our sale, Michelle from Redhills branch was always there to support. Many thanks and good luck for the future!... Read more
Seller
4th Nov 2022 (2 years ago)
M McLoughlin
Great service from Jason and the team at Cubitt & West, purchased a house with them - they did everything they could to speed everything along. I could always get hold of them when needed, could not have asked for more!... Read more
Buyer
31st Oct 2022 (2 years ago)
G sharp
Really nice and easy to deal with... Read more
15th Oct 2022 (2 years ago)
J Willans
I would like to express my most sincere thanks to all the Redhill staff. Selling proved to be an extremely stressful thing and it was the care and concern which we received from the staff which made all the difference in helping us to cope with the strain and difficulties we encountered. Tyrone was regularly speaking to us, and chasing up the solicitor. He was always cheerful and positive and nothing was too much trouble. He did all he could to push the sale forward by actively engaging with relevant parties. Michelle and Zoe were always on the other end of the phone and if we left a message, then that message was always responded to. Without hesitation I would recommend the Cubitt and West Redhill office to others. The reality is that when you are dealing with people buying or selling property, you are actually dealing with their livelihoods. The Redhill team fully understood this and acted accordingly. Thank you to you all.... Read more
Seller
27th Sep 2022 (2 years ago)
L B
Would highly recommend Cubitt & West. We bought a property through them and from the viewing to completion they stood out in being helpful and professional. Michelle and Tyrone were always happy to help and communication was great. Our welcome pack on receiving the keys was a lovely surprise. Couldn't have asked for a better service.... Read more
Buyer
3rd Sep 2022 (2 years ago)
C Evans
Jason was helpful in explaining the valuation and sale process for our property. He was knowledgeable about the area and the current market.... Read more
Seller
23rd Aug 2022 (2 years ago)
J Banfield
We have had a very positive experience with Tyrone Hayles of your Redhill branch. He has been professional throughout our dealings over the purchase of a property at 20 Copsleigh Close which fell through due to the seller wasting 5 months of our time and money - not making a final decision to move on. It has been very frustrating but Tyrone was excellent and patient all this time and kept us informed. He did everything in his power to advance the sale but we had to move on with reluctance and finally withdrew from the sale as our property had been sold
Janet&peter banfield... Read more
29th Jul 2022 (2 years ago)
R Ltd
Cubitt and West Redhill office staff have been very supportive and professional throughout our property search to completion. Great customer service. Much appreciated. I would recommend them as the best to my family and friends. Thank you Michelle and Tyrone.... Read more
5th Jul 2022 (2 years ago)
S Willans
Cubbitt and West Redhill have been brilliant in selling our flat. Michelle the manager is so efficient and helpful as are all her staff. We have been dealing a lot with Tyrone in the last few months and he is very professional and on the ball, always willing to help and nothing is too much trouble. He is prompt and always does what he says he’ll do. Cubbit and West make the sometimes stressful experience of selling bearable and I would always recommend them.... Read more
1st Jul 2022 (2 years ago)
M Boyd
My partner and I have just sold out property through Cubitt & West. We cannot recommend them enough. They were able to source a large amount of viewings in a short time and were very clear in communication. Our assigned agent Tyrone was fantastic and was on hand for any questions we had. He also made sure to gain a thorough understanding of the property and kept us in the loop with any developments.... Read more
21st Jun 2022 (2 years ago)
Guersch
Had a very informative and productive conversation with Jason Bulabula regarding the process for first time buyers. He was very knowledgeable and seemed to grasp an understanding of the properties that I was interested in. Would highly recommend!... Read more
7th Jun 2022 (2 years ago)
J Godsell
Zoe at Cubitt and West has gone above and beyond helping us whilst we have been trying to sort out exchange and completion dates. It was a very stressful situation and Zoe was so knowledgeable, understanding and nothing too much trouble.
To be honest, I think Zoe saved my sanity and is a credit to Cubitt and West.... Read more
7th May 2022 (2 years ago)
M boxall
Have been given a great level of service from Kristine throughout my first experience of buying my own home. Very friendly and efficient. Thank you... Read more
Buyer
12th Apr 2022 (2 years ago)
A Atef
Don't reccomend. I had a bad experience when attempting to contact their emergency tenancy hub support line. They don't respond out of hours unlike what they advertise hence basically useless in emergencies... Read more
Tenant
22nd Nov 2021 (3 years ago)
K Sexton
A really bad experience sadly. We have dealt with countless estate agents and by a mile this has been the worst encounter. We lost our purchase due to the incompetence of all involved with the sale. As a buy to let inventor for many years I really am shocked by their lazy attitude and incompetence all round. We were also made to feel that we had been unclear and this was somehow our fault. It has taken us a month to hear back with constant chasing and waiting. We were very clear from the start regarding our time frames and conditions of purchase and these were ignored entirely. A complete waste of time and money. Steer clear!... Read more
Buyer
13th Oct 2021 (3 years ago)
G Williams
Very helpful and great at their jobs, Lindy and Leonie helped guide me through my purchase with regular updates, they really persevered to keep things on track. Thanks!... Read more
Buyer
24th Sep 2021 (3 years ago)
V Winter
After a difficult time with our onward purchase, the team at Redhill were amazing in keeping me calm (tears and all) and also keeping my buyers reassured that their transaction would go through without a hitch. They sold my flat less than a month after taking over the listing, having already been on the market by that point for four months with no success. They were professional and kept us well informed, and helped to ensure that our transactions went through before the stamp duty holiday deadline. Couldn’t fault their service.... Read more
Seller
9th Aug 2021 (3 years ago)
D Adams
I recently purchased my first home through Cubitt & West Redhill office and I cannot fault them. They were there to help with any questions, accommodated every viewing and always professional. Nothing was too much trouble. Thank you for all your help Michelle, Leonie, Chevan & Lindy.... Read more
Buyer
7th Aug 2021 (3 years ago)
L Hill
Great estate agents here at Redhill branch. Lindy Cunningham was our go to throughout our move and she was very responsive and communicative throughout making the whole process go much smoother and get us in before the stamp duty. Thanks everyone... Read more
9th Jul 2021 (3 years ago)
E Dhana
Every body knows how estate agency’s are especially when you buying a property and of course the tricky time is after the exchange happens and this is where Cubitt & West removed their mask.
When I bought a property through this company I have asked for a viewing after the exchange when also the seller was going to clean the property for completion. I wanted to check if there was any damaged after furnitures was removed or any rubbish left but I was no longer allowed from the Agent to view the property NEVERRRR up until I got the keys.
Thanks to my Conveyancer who advised that to inform them straightaway if there was any damage so they could get back to the seller.
Again all Estate Agents are the same but I would recommend Cubitt & West.... Read more
Buyer
29th Jun 2021 (3 years ago)
T Long
Whole process was very professional with Sales handled by Chevan & Leonie. Initial viewing with Leonie and subsequent viewings with Chevan.
Polite, courteous and knowledgeable. Purchase process is now underway, using C & W preferred solicitor. So far so good... Read more
Buyer
5th Mar 2021 (3 years ago)
J Evans
I have been looking into my first property and came across a place held by Cubitt & West Redhill, before visiting I spoke with Leonie about the property and she was incredibly helpful, then at the viewing Leonie was nothing but nice and gave advice to all of my queries, in addition she provided all of the details regarding the property to help me understand the costs. After seeing this one I was interested in looking at more places and Leonie messaged me a new property on the market and arranged a viewing within no time for this - I am now in the process of putting offers down and getting affordability assessments competed, al of which Leonie has helped me with in addition offering details regarding the solicitors which work alongside Cubitt & West to help my process. I would recommend them for the huge amount of guidance and genuine friendliness of their staff - especially Leonie!... Read more
Buyer
23rd Feb 2021 (3 years ago)
Nathan
Unfortunately, not a good experience. Went through the purchase process. Sellers decided to pull out last minute. Not their fault but we feel strung along.
There was a lack of communication and transparency. Which would have avoided us paying unecessary search fees and meant we missed out on second property choice, and the stamp duty holiday.
Since then we have been advised they will be touch with other properties in the same area but haven't heard anything from them.... Read more
Buyer
5th Feb 2021 (4 years ago)
P Comben
As a first time buyer I have been seeing many flats with different agents and found my experience with Cubitt & West fantastic. Gina was easily one of the most prepared and thorough agents I had viewed any flat with. Nearly any question I had she could answer. The one question she did not know, about the exact lease agreement, she then worked hard to get in contact with the freeholder to get the info. Which was really appreciated.
While I ended up buying from another agent I will definitely be recommending Gina to anyone in the area looking to buy or sell. Awesome agent.... Read more
Buyer
17th Sep 2020 (4 years ago)
M Gopal
Just close to completion of the sale through Cubitt & West and couldn’t be happier. Whole team at Redhill branch is very polite, friendly and well organised. James and Craig stand out the most and are both very professional and helpful. James is a real gem to the team, very assertive, making the impossible into possible. Without him this sale couldn’t have been brought to the completion stage. Robin in the letting section again very professional, friendly and polite and who will go to any length to help you in making the deal happen.... Read more
Seller
24th Jul 2020 (4 years ago)
S ANAWACHAGUL
Superb service
Highly recommend Cubitt & West (Redhill Branch) for their professionalism and efficiency. Craig Fairbrass has been incredibly helpful whilst dealing with the purchase of my flat, keeping me well informed throughout and ensuring the process ran as smooth as possible. I can’t thank him enough for all he has done, nothing has ever been too much trouble, always polite and courteous, would definitely recommend to anyone. Thanks Craig, you are an asset to the Redhill Branch.... Read more
Buyer
24th Jul 2020 (4 years ago)
M Prentice
This is our first move in over 21 years. We did instruct another agent to sell our home initially which in hindsight was a mistake, we believed that all estate agents are the same, but they are definitely not.
Cubitt and West Redhill proved this to us with exceptional service and a caring attitude towards myself and my wife.
We felt that you genuinely cared about us. Both James and Craig have a caring way about them and never pushed us or made us feel under pressure. We are both elderly and things have always been explained in our terms.
We would recommend them to anyone who is looking for good professional service and want to be treated as an individual.... Read more
Seller
22nd Jul 2020 (4 years ago)
R Reynolds
A big thank you to Craig and Helen from C&W. Craig was very professional during the viewings process, Helen was invaluable during the long completion process and my final contact with Craig was exemplary too. My only suggestion to anyone looking at buying a property with C&W is to avoid their conveyancing partners (JS/DC Law) and source your own - the process took far longer than it should have on a chain-free sale. There were some extremely professional people I dealt with at DC Law but I got the impression they had far too many cases per conveyancer and I often went several weeks without responses despite several chasers on mine and Helen's part.... Read more
Buyer
2nd Jul 2020 (4 years ago)
K Sait
Just sold through the Redhill branch and couldn’t be happier. Well organised throughout process, was kept well informed before and after each viewing. Polite and friendly staff. Would definitely recommend... Read more
Seller
21st Jun 2020 (4 years ago)
L Recaman
The worst agency I have worked with. Rude people. They are quick to charge you and threat you , but they take ages to answer your inquiries about issues with contract and the property. Plus never heard from them about my deposit return until i made an official complain to TDS - And when they reply they got my name wrong , charge for things and made my life harder.... Read more
Tenant
4th Mar 2020 (4 years ago)
D Wells
Had a fantastic experience with the team at redhill, Dan in particular was extremely helpful! Very impressed and not a bad word to say, would definitely recommend Cubitt and west.... Read more
10th Dec 2019 (5 years ago)
B Stannard
Great experience at Cubitt and west redhill, the team helped me to find my home really quickly. Would highly recommend, Craig was very professional and made the whole process super easy.... Read more
Buyer
3rd Dec 2019 (5 years ago)
H D
I’ve just bought my first property through Cubitt and West recently. Craig was really helpful for the sale and a huge thank you to Helen who kept me updated throughout the whole process - it was hugely appreciated. I would recommend buying through Cubitt and West! The only reason for not giving the full five stars is that I used the recommended conveyancer (JS Law) and didn’t have a positive experience with them.... Read more
Buyer
2nd Dec 2019 (5 years ago)
S jose
we are extreme happy with the services we received from Cubitt&West Redhill team.I just want to say massive thank you to Craig Fairbrass,James and Helen Rogers for helping our dream come true.All of them are so helpful and professional during my purchasing property.I would highly recommend them to anyone looking sell or purchase property.... Read more
Buyer
14th Nov 2019 (5 years ago)
Rubbish. Over priced poor service. Have confidence and use Purple Bricks. From the very start the service was poor. You pay extra for the photos and floor plan. I could have taken better pictures. Staff in the office do not return calls. Do not follow up on interested parties. Turn up late when they are meant to be doing viewings. All in all poor rubbish service. Pick something cheaper, everyone just looks on-line nowadays so why pay thousands.... Read more
Seller
9th Nov 2019 (5 years ago)
C XU
Communication is always one way. You need to chase them, they never call back.... Read more
22nd May 2019 (5 years ago)
C Rogers
Amazing Service by Dane and all the team.
Open day was a great success as we had offers for our property very quickly and the open day was very well handled by them all.
The team have been very understanding. professional and compassionate given the very tough circumstances.
Viewing potential properties with Cheryl made the task of finding a new property easier to handle.
Lovely team to work with and would highly recommend them all to anyone looking to buy or sell.
Thank you all... Read more
Seller
9th May 2019 (5 years ago)
K L
Amazing service! We have recently viewed and bought through this branch in Redhill and we can safely say it was painless! We were given a great level of service from viewing to completion. They also recommend a solicitor to help speed the sale process along and I can say it was well worth the money! I would gladly recommend the agency to friends and family.... Read more
Buyer
17th Apr 2019 (5 years ago)
A Stephens
I recently sold my property through Cubitt and West in Redhill and I couldn't have asked for more from the sales team. They went above and beyond what i was expecting in terms of service and managed to sell my home within just a week!! They are not the cheapest agent but I can safely say it was money well spent as they achieved £10,000 more than the asking price, would definitely recommend!... Read more
Seller
25th Mar 2019 (5 years ago)
S hamilton
Well what can I say.... there is so much and most of it negative I am afraid. The previous poster thanked Phillipa Bacon - well she no longer works for the company.... go figure ! I am not going to criticise individuals as I believe the fault at cubits lies in bad infrastructure, setup and a general blame culture throughout the company. I was part of a chain that was challenging to say the least. Ultimately the fault lays with Quanticks solicitors ( Please see separate review ). Unfortunately Cubits recommended them (Kick Backs)!!! By an absolute miracle the chain actually went through and credit where credit is due ( Dane ) (New manager) did manage to bring the threads together at the end although I think he would agree that there was an element of blind luck about it in the end. Anyway, would have been 1 star instead of 2 if it hadn't been for SUPER Dane ( You should see those greasy estate agent locks waving in the wind )….... Read more
1st Mar 2019 (5 years ago)
D Briggs
A massive thank you to Philippa Bacon for all the work that she has done to enable my exchange of contracts today. She worked very effectively with my solicitor and together they were key in enabling my exchange to happen... thank you again... Read more
Seller
15th Mar 2018 (6 years ago)
K Bulai
Very good customer care. Thank you very much for your help.... Read more
26th Oct 2017 (7 years ago)
M I
Having just completed on a sale with Cubitt and West Redhill Branch, I can honestly say I would NEVER recommend them to anyone.
1) We were lied to regarding our purchasers financial position in order to accept an offer, causing additional stress and concern.
2) Staff used my toilet with the door open in front of my wife.
3) Accused my wife of lying about the above.
4) Manager incredibly rude and inflammatory in all correspondence.
I understand many members of staff have left recently and started their own agencies in the area. I can understand why, and I wish I had done more research before selecting them at the time.
In short, please do yourselves a favour, and avoid the Redhill Branch of Cubitt and West.
Premium fees, for a significantly less than acceptable level of service.... Read more
Seller
24th Dec 2015 (9 years ago)