C Hatton
We had the absolute pleasure of working with Mason to sell our flat in Willesden Green. Our sale ended up being a long, difficult and stressful process (not as a result of Daniels) and was made so much easier by Mason. We were rather unlucky to have two buyers pull out, and both times Daniels had it back on the market within a day, Mason was conducting viewings within a couple of days, and they had found us replacement buyers both times within a week.
The process was made difficult by our very unreliable solicitor as well as the solicitor for our buyers, and Mason was always pushing things forward, chasing both ends of the chain, getting updates when he could and generally just helping out to get things done and make the sale happen - we genuinely don't think the sale and our purchase would have happened without Mason.
Right at the very end the people we were buying from were threatening to pull out, and Mason was instrumental in getting exchange and completion over the line. He really went above and beyond. Mason is always friendly, pro-active and responsive; from start to finish, it was a pleasure working with him. When he was away from the office, we dealt with Russell and Daryl who were both equally hands-on and helpful.
All in, we worked with Mason and Daniels for about 10 months, and I could not fault them. We have moved out of the area, but if we were still in the area I would not hesitate to instruct Daniels in any future sale, and would recommend Mason to anyone looking to sell in the area.... Read more
Seller
2nd Dec 2024 (8 weeks ago)
Nara
We had a very positive experience with Daniels. From the moment our offer was accepted, it progressed very quickly. A massive thank you to Daryl and Jacey who helped arrange the move in. Everything was smooth and communication was quick and friendly.... Read more
5th Nov 2024 (11 weeks ago)
E Luck
We had a great experience working with Daniels Estate Agent when purchasing our new flat. They were communicative and always happy to answer our questions. They were friendly and approachable and put a lot of effort into keeping the process moving. Thank you for your help - especially Mason and Daryl!... Read more
Buyer
22nd Oct 2024 (13 weeks ago)
K Vasquez
My partner and I had an outstanding experience with Mason as first-time buyers. He was incredibly helpful throughout the entire process, guiding us every step of the way with prompt and accommodating support.
Absolutely a 5-star experience!... Read more
Buyer
21st Oct 2024 (14 weeks ago)
R leon
Very helpful and excellent customer service.... Read more
5th Aug 2024 (25 weeks ago)
E Tapia
The agents I spoke to are professional, kind, and compassionate. The process was smooth and they communicated well with me the entire time.... Read more
23rd Jul 2024 (6 mo. ago)
B Grant
Amazing service! Mark Howell was informative, patient and honest nothing was every too much trouble best agent in Willesden by far!... Read more
25th Oct 2023 (1 year ago)
P Martinese
Do yourself a favour and avoid this agency, it’s literally a joke - Ryan and Reece have been very hard to reach out throughout the process and also I have reason to believe this agency does illegal practices.
I signed and paid the holding deposit for a property. After few days Ryan said there was some hold ups (something to do with the landlord not having license to rent or something along those lines, most likely bs). After two weeks with very few to no updates I’ve been told that the house is deemed inhabitable due to the electric grid of the building being busted.
Luck had it that I moved into another flat on the same street, and the flat that was “inhabitable” is currently rented by someone else, meaning that all the “issues” were made up, and now I have reason to believe Daniels advertise properties after you sign the lease.
Don’t waste your time with them.... Read more
Tenant
3rd Mar 2023 (1 year ago)
J Jack
Absolutely awful experience! Unprepared and unprofessional, poor due diligence which resulted in the sale falling through.... Read more
Seller
23rd Jan 2023 (2 years ago)
O Cech
Request info about a viewing on a Sunday evening, received a reply the next morning (monday) asking to provide a bunch of personal details before arranging the viewing. I've provided the info within the next 2 hours. No reply, it's fine, the agent must've been busy. I've sent a 2nd email on Wednesday asking for an update about the viewing. Still no reply. Today I saw online that the flat is "let agreed", still no reply from the agent. I don't think I asked too much, a simple "sorry, the flat has been rented" would've been more than enough. Very poor customer service.... Read more
20th Jan 2023 (2 years ago)
Lu
Horrible experience, landlord wouldn’t respond to agents (obviously not their fault, that’s not why I am upset). Called constantly for any update, was assured as soon as they heard anything they would let me know. Would phone and my agent would be busy, they told me he would call me back when he was back in the office, he never phoned me I always had to phone.
Check the flat again and it’s now let agreed with no one contacting me with any update. Horribly handled, just glad I’ve found a flat with an agent that actually keeps in contact with their customers.... Read more
Tenant
15th Aug 2022 (2 years ago)
K Tan
The service I received was truly brilliant. I have bought and sold quite a few houses in my time and can honestly say that this is the best estate agent I have ever used.
I would recommend Daniels to anyone looking for a highly competent, polite and professional estate agent. We are happy with their service.
Russell and his team, Reece and Manson, always go out of their way to help. I highly recommend them to sell your property. They understand the concept of customer experience in practice.
They went over and above in order to get a successful outcome. They believe it is the result that counts. “Every litter helps, Daniels”. They believe Captain Sir Tom Moors once said “Tomorrow is a good day.” Russell is a good Manager and Leader who believes “Get it done”.... Read more
Seller
16th Apr 2021 (3 years ago)
C M
The service I received was truly brilliant. I have bought and sold quite a few houses in my time and can honestly say that this is the best estate agent I have ever used.
I really liked the fact that an agent was present at all the viewings. In this day and age it made me feel much safer when letting strangers into my home.
More importantly, they managed to get me an offer in a relatively sort space of time in a very difficult market.
I would recommend Daniels to anyone looking for a highly competent, polite and professional estate agent.
Christine... Read more
Seller
19th Jun 2019 (5 years ago)
S Black
Would recommend Daniels , always willing to answer any questions that you have and listen to your concerns. Went over and above in order to get a successful outcome, thank you!!... Read more
19th Mar 2019 (5 years ago)
K Cleary
So pleased I chose Daniels when buying my house there experience shone through. They where so helpful and understanding.... Read more
Buyer
13th Dec 2018 (6 years ago)
N Snook
Amazing service throughout my dealings with Daniels, nothing was every too much trouble made the process smooth and less stressful, highly recommended Thank you!... Read more
13th Dec 2018 (6 years ago)
C Gallagher
Excellent Estate Agent, they have rented some properties my company manages. Professional and efficient, Russell and his team always go out of their way to help. I highly recommend them to let or sell your property.... Read more
Landlord
13th Dec 2018 (6 years ago)