Sophiá

I've been disappointed with Hamilton smith, I rented with them and I still did not have a working shower after 1 whole year of rent, I had a continuous problem with mould that was constantly downplayed by them, the windows were not double glazed (even in 2023!) they were the original 1980s windows which had a really bad draft, I was promised on multiple occasions they would be resealed and they weren't ever done. When I initially rented the house the garden was disgusting; there was an abandoned pond full of rubbish & a garden full of weeds although I was under strict instructions to keep it cut every 3 weeks. -my neighbor in front (who also rented via them) never once cut her grass in the 18 months I was there, she left rubbish and cat food/poo all over my path, I had to cut her grass yet I lost deposit money for no given reason even after I spent over 500£ cleaning up the garden alone and fixing items in the house myself. I also found live wires left dangling in a old extractor vent, my other half was very disappointed and fixed that himself. It was a "nice" masionette in the countryside with parking but a neighbor who did absolutely nothing to take care of her property yet I felt punished for it. it was just so frustrating, I tried everything to keep it clean - to keep theassive amounts of ants from getting in constantly - to have a working hot shower - to try keep the mould out , just never got anywhere it felt like a waste of time. I really liked the house but Hamilton Smith weren't great, they didn't even turn up for inspections when they were booked costing me hours of unpaid work on several visits... They're better than Leaders that's for sure but overall not pleased in all honesty. They're a lot more organized than Leaders & seemed polite but also felt I was being talked to behind my back to the point where the maintenance man became very rude towards me even after volunteering in his own time to communicate and help me with house issues after his working hours which was very kind at least.... Read more
Tenant
15th Dec 2024 (8 weeks ago)
S Jackson
Awful experience... Read more
2nd Dec 2024 (10 weeks ago)
K jackson
The best letting agents you could wish for... Read more
Landlord
23rd Oct 2023 (1 year ago)
A King
Absolutely superb management of my tenancy over many years. Polite, helpful, responsive, efficient. Thank you all at Hamilton Smith.... Read more
Landlord
25th Aug 2023 (1 year ago)
V Almeida
Really happy with all the process of my tenancy, great team of professional people, look like I won the euro millions today.
Thank you.... Read more
Tenant
11th Jul 2023 (1 year ago)
K Backhouse
Professional, pro-active, no nonsense...just kind, friendly and helpful advice.
Honest and always accessible.
Brilliant service from Luke @ Hamilton Smith Leiston.
Highly recommend.... Read more
19th Mar 2023 (1 year ago)
A Maguire
I did not have a good experience with this company - I found the staff to be unhelpful and rude. Will definitely not be using again. I sent many photos of different issues, including mould, which never got sorted and even lost a large amount of deposit despite having to source my own dehumidifier and using other appropriate measures. Even had to deep clean the oven when I moved in.... Read more
Tenant
24th Feb 2023 (1 year ago)
J Squires
Very efficient and professional. Tried to sell my house with other estate agents locally but they gave unrealistic valuations. Sold with Hamilton's very quickly and went through very smoothly.... Read more
Seller
28th Aug 2021 (3 years ago)
M Stones
Luke from Hamilton smith came out to value our house today was friendly knowledgeable and gave us good advice will definitely be using them in the future if we decide to sell... Read more
6th May 2021 (3 years ago)
J Leech
Really friendly and helpful. Great company... Read more
8th Apr 2021 (3 years ago)
J Martin
Recently sold a house via Luke at Hamilton Smith. I chose to sell using Luke after seeing how well he managed a friend's rental property. Luke is friendly, pragmatic, knows his industry and trustworthy. His high levels of integrity and responsiveness to requests during the sale we're impressive. I'm very much hoping that our next house will be purchased via Luke.... Read more
Seller
26th Nov 2020 (4 years ago)
L Halpin
Luke and the team are just the best, they guided us from start to finish with both buying and selling. Always on hand with answers to our questions and great advice. We would recommend and will use them in the future too!... Read more
Seller
20th May 2020 (4 years ago)
M Williams
We found Hamilton & Smith very prompt, professional and thorough with their paperwork when renting a property via them. We would highly recommend.... Read more
Tenant
7th May 2020 (4 years ago)
F games
Luke was extremely helpful with my recent house move.. always on the end of the phone if needed ..
Overall happy review
Hannah Hartman... Read more
3rd May 2020 (4 years ago)
L Hayden
Very helpful and would highly recommend ????????... Read more
2nd May 2020 (4 years ago)
D Brown
Joe and Luke are always really helpful and I cannot fault the service we received.... Read more
2nd May 2020 (4 years ago)
M Ellis
Bought our 1st house and sold 1st and 2nd houses through Hamilton Smith. Amazing service on every occasion and they were more than happy to help with any questions we had and were very good at chasing up solicitors and buyers in the chains. Couldnt wish for a better service... Read more
Seller
2nd May 2020 (4 years ago)
K Mouser
Brought my house a few years ago and am now using Hamilton’s to rent my house out always very helpful and Great service... Read more
Landlord
2nd May 2020 (4 years ago)
L Jones
No issues. Respond quickly to maintenance issues.... Read more
Tenant
2nd May 2020 (4 years ago)
S Tilbrook
I have used Hamilton Smith (Leiston) for both selling and buying properties. Luke and his team are very professional and efficient in what they do.
Having also dealt with their local competitors they remain the only estate agent in Leiston that I have never had a negative experience with.... Read more
Seller
2nd May 2020 (4 years ago)
J Thurston
Friendly, helpful and very professional!!!... Read more
2nd May 2020 (4 years ago)
M Knights
Bought our house through Luke a few years ago and had family members buy more recently. Excellent service, couldn’t have been more helpful in ensuring everything went smoothly. Always happy to help with advice and answer any questions. Would highly recommend! ????... Read more
Buyer
1st May 2020 (4 years ago)
A Brice
3 years ago we brought a house through Hamilton Smith and the whole process was simple and easy. All the staff were very friendly and helpful. Would thoroughly recommend... Read more
Buyer
1st May 2020 (4 years ago)
L Pickett
Have bought and sold through Hamilton Smith and they have always been thoroughly professional. Luke has always gone the extra mile to help the process along and they have made what is usually a stressful situation a lot easier to deal with.... Read more
Seller
1st May 2020 (4 years ago)
A Koba
I am very happy with Hamilton Smith Agency. I couldn't ask for more. I had rented a house for a 4 years and they always helped me without any problems. One year ago i did buy a house. Thank you Luke for your help. 5 stars service.... Read more
1st May 2020 (4 years ago)
E Baker
We are currently renting our first home through Hamilton Smith and we absolutely love it. Everything has been made easy and we would happily recommend them going forward.... Read more
Tenant
1st May 2020 (4 years ago)
R Prescott
I have used Hamilton Smith for the last 9 years in both the rental and sales department. Luke has always been there to help me whether it is finding a tenant for my property or advising me on using the best home repair service. He has also successfully sold my property and has always responded to my many questions.
The company offers a very personal touch for its customers with trust worthy advice and support... Read more
Seller
19th Nov 2019 (5 years ago)
D Read
Recently used Luke Vale to sell my house. Found the service excellent and very professional nothing was too much trouble.... Read more
Seller
19th Jul 2019 (5 years ago)
P Shite
Terrible company !! Definitely not recommend , rented a house in Leiston , heating pack up in winter & I had young children at the time . Basically i was accused with tampering with central heating !!. Went to local C.A.B. and employee from Leiston branch , had to be restrained & was asked to leave building !!. Absolute physcho !!. ?... Read more
Tenant
18th Oct 2018 (6 years ago)
John
Always been delighted with the service received from Justin and Joe.... Read more
1st Apr 2016 (8 years ago)