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  1. Home
  2. James Douglas - Cardiff
James Douglas - Cardiff Logo

James Douglas - Cardiff

Opens Monday at 9:30am
1 St. Martin's Row, Albany Road, Roath, Cardiff, CF24 3RP
We’ve grown from strength to strength, gaining a strong foothold in Cardiff. We’re known for our proactive, expert approach to property; we serve landlords, tenants, buyers and vendors with integrity and honesty. Our head office is situated in the heart of Roath, which is one of the most prime locations in East Cardiff. We market a variety of properties such as lettings for professionals and students, residential and commercial sales.

Opening hours

  • Monday 9:30am - 6:00pm
  • Tuesday 9:30am - 6:00pm
  • Wednesday 9:30am - 6:00pm
  • Thursday 9:30am - 6:00pm
  • Friday 9:30am - 5:30pm
  • Saturday 9:30am - 4:00pm
  • Sunday Closed
View all details

Accreditations

  • tpos
  • arla

James Douglas - Cardiff Reviews (129)

Have you used this agent?
  1. 82% 5/5 Stars
    82%
  2. 2% 4/5 Stars
    2%
  3. 0% 3/5 Stars
    0%
  4. 1% 2/5 Stars
    1%
  5. 15% 1/5 Stars
    15%
All (129)
Seller (8)
Buyer (12)
Landlord (10)
Tenant (47)
General (52)

Anonymous Tenant

5/5 Stars
Adam Severn was absolutely brilliant, fast and efficient of getting me and my partner moved into the property. We were extremely lucky to get our dream rental property thanks to Adam and made it all possible just before Christmas. Thank you.... Read more
Tenant
17th Dec 2024 (9 weeks ago)

J Horder

5/5 Stars
Alisha helped me find a room which was suitable for me, thanks Alisha... Read more
Tenant
6th Nov 2024 (14 weeks ago)

L Wei

5/5 Stars
I am in the process of buying a property through James Douglas Cardiff, and my agent Tyler has been responsive, honest, friendly and helpful, I’d recommend his professional services.... Read more
Buyer
24th Oct 2024 (16 weeks ago)

F Brady

5/5 Stars
alisha has been so great! she’s been so helpful and extremely quick with everything. nothing but nice things to say about her and this company!!... Read more
22nd Oct 2024 (17 weeks ago)

B Benger

5/5 Stars
Charmaine and the Newport team always responded to our emails and telephone calls in a timely manner and attended to any issues we had in our move.... Read more
27th Sep 2024 (20 weeks ago)

N Ferdhous

5/5 Stars
I rented a property through Gemma and the whole process was smooth and hassle-free. She was always professional, quick to respond, and handled everything efficiently. I highly recommend Gemma and james douglas for anyone looking to rent. Thanks... Read more
Tenant
25th Sep 2024 (20 weeks ago)

S kadir

5/5 Stars
Gemma very professional at the viewing, very knowledgeable of the lettings market and she has a very friendly approach. Would highly recommend James Douglas.... Read more
25th Sep 2024 (20 weeks ago)

C Fenton

5/5 Stars
Gemma has been super helpful with finding me a flat on such short notice. Very efficient and smooth process. Excited to move in.... Read more
Tenant
25th Sep 2024 (20 weeks ago)

S Jones

5/5 Stars
Tyler has been really helpful, patient and responsive to all my queries (as well as reassuring my nerves!) as a first time buyer, putting me in touch with a solicitor and surveyor and following up promptly to make sure things are progressing. He has been easy to reach by phone and email and has given excellent service throughout the process so far - thanks Tyler!... Read more
Buyer
24th Sep 2024 (21 weeks ago)

G Pethig

5/5 Stars
Thank you Alisha! After having a really difficult time trying to find and secure a property in Cardiff, trying many different estate agents who often were very slow and unhelpful, we were put in contact with Alisha here at James Douglas. Alisha has been so helpful and prompt and I'm so grateful to her for making the process so much easier. Her efficiency is honestly impressive and I really appreciate how kind she was. Seriously cannot thank her enough for her help. Will definitely be using James Douglas again if I'm looking to rent from somewhere in the area again in the future.... Read more
Tenant
18th Sep 2024 (21 weeks ago)

A M

1/5 Stars
My partner scheduled a viewing for an apartment for today, and was told 9 minutes before the showing that it was unavailable. He emailed repeatedly for confirmation and called as soon as they opened to confirm. This seems incredibly unprofessional. I sympathize with the girl on the phone because she seemed genuinely apologetic, but 9 minutes before a scheduled showing is insane.... Read more
16th Sep 2024 (22 weeks ago)

E Bywater

5/5 Stars
Alisha has been amazing. I have spoken to many estate agents in Cardiff over the last few weeks, but Alisha absolutely stands out. She genuinely cares and goes above and beyond to ensure you have the help you need. I have had a stressful time helping my son get student accommodation. Alisha has been rapid in her replies and really efficient sending out required information and communicating regularly with myself and landlords. I couldn't recommend Alisha enough. I'm so thankful and appreciative for all the help and transparency she has provided over the last few weeks. Thank you Alisha.... Read more
Landlord
11th Sep 2024 (22 weeks ago)

E Eriko

5/5 Stars
Gemma shows the property and she explained all we are happy... Read more
30th Aug 2024 (24 weeks ago)

M Anjum

5/5 Stars
Very quick and efficient. Clear instructions provided... Read more
30th Aug 2024 (24 weeks ago)

C Lusted

5/5 Stars
I've recently had the pleasure of working with Alisha in securing a flat and she's been nothing but helpful and a delight to work with.... Read more
Tenant
28th Aug 2024 (24 weeks ago)

R BALOGUN

5/5 Stars
Alisha Payne helped secure affordable housing for me and my friends , she made the thorough search easy and James Douglas gave us a decent place... Read more
28th Aug 2024 (24 weeks ago)

O Akintan

5/5 Stars
I am moving in with my mates soon after months of looking for affordable housing, Alisha Payne was an absolute breath of fresh air through the process, she made it smooth and got me afford housing… defined recommend... Read more
28th Aug 2024 (24 weeks ago)

O Oladapo

5/5 Stars
Alisha Payne is their best agent in my opinion she was an absolute sweetheart, throughout the whole process, i and housemates are moving to our new home soon... beacuse of her and james douglas. Definitely recommend them for your Lettings and sales... Read more
Tenant
28th Aug 2024 (24 weeks ago)

J James

5/5 Stars
Our experience with James Douglas was great - we saw the property on the market and within a few phone calls we got what we wanted! Gemma was especially game changing, her motivation to get things done and her swift way of dealing with business made it perfect for us to get our hands on a new flat. Would definitely recommend this agency when moving to or around Cardiff.... Read more
22nd Aug 2024 (25 weeks ago)

F Ahmed

5/5 Stars
I was finally able to secure a room in Cardiff, and it's all thanks to Alisha! She was involved in every step of the process, providing answers to all my questions and guiding me through everything. Her dedication and support made the whole experience smooth and stress-free. Highly recommend her services!... Read more
Tenant
21st Aug 2024 (25 weeks ago)

Johny

5/5 Stars
HIGHLY RECCOMMENDED! James Douglas were fantastic from start to finish when selling my property. The online video and pictures were also very professional. Big shout out to Tyler and Berny who were very knowledgeable, kept me up-to-date and gave me alot of great advice throughout. Thank you... Read more
Seller
15th Aug 2024 (5 mo. ago)

S Sarker

5/5 Stars
I had a viewing today for lettings. Gemma Quick, the sales and lettings negotiator was super friendly and explained the details of the property. Nice experience. I would keep updates about how my tenancy experience goes in the future, but so far, it is going very well.... Read more
29th Jul 2024 (6 mo. ago)

S Chakraborty

5/5 Stars
I got a house easily and Gemma helped me in the entire process. Had a great experience with James Douglas.... Read more
Buyer
26th Jul 2024 (6 mo. ago)

C Clement

5/5 Stars
Met with Gemma, at scheduled time and welcoming personality,great property we also recommend her for her professionalism to friends and families.... Read more
25th Jul 2024 (6 mo. ago)

C Godwin

5/5 Stars
was really stressing out due to the fact that my current tenancy was ending and I'd not gotten accommodation. Was really shocked at the non-chalance from other agencies I'd looked at. Enter James Douglas, they really saved the day. Gemma especially was very helpful throughout the entire process. would recommend them... Read more
Tenant
17th Jul 2024 (6 mo. ago)

A Sulaimon

5/5 Stars
Lovely team to work with , most especially Alisha thanks for helping my family get a decent accommodation . Big ups Alisha ????????... Read more
Tenant
26th Jun 2024 (7 mo. ago)

I Ayinde

5/5 Stars
So thrilled to be on the way to getting my first family home with help from the outstanding Alisha! She has supported and looked out for our best interests from day one and is the reason I stuck with James Douglas until a suitable property could be found, she took all the stress out of it and has held our hands through the whole rigmarole... Read more
Buyer
26th Jun 2024 (7 mo. ago)

A Hassan

5/5 Stars
James Douglas provided exceptional service in helping me find a flat. The communication was prompt and efficient throughout the entire process. Special thanks to Alisha, she was incredibly helpful. She made the process seamless and stress-free. Highly recommend their services!... Read more
Tenant
25th Jun 2024 (7 mo. ago)

O Scott

5/5 Stars
Seamless experience in letting a property through Douglas james. Adam has been great in helping me with any queries and the whole process was stress free. All questions answered quickly and no problem has been any trouble. Much appreciated as it made everything so much easier. Thank you :)... Read more
Landlord
13th Jun 2024 (8 mo. ago)

E Screen

5/5 Stars
Great service and smooth process. Alisha Payne was excellent.... Read more
10th Jun 2024 (8 mo. ago)

yankees

5/5 Stars
Renting an apartment from James Douglas has been amazing. The apartment is clean and upto standard. One good thing is they respond swiftly to request. Am so happy ever since, all thanks to Alisha. Thank you Alisha.... Read more
Tenant
31st May 2024 (8 mo. ago)

H A

1/5 Stars
Horrible customer service Bad communication Won't refund your deposit even if its their fault Kept delaying the process until we had to look for another property. Despite we did everything accordingly. The application form they gave us was for a residential property when we were trying to rent a commercial property. I'm not sure what it is they wanted to achieve but I'm sure we weren't treated fairly. Thank you non the less however this is been a very bad experience for us ????... Read more
Tenant
14th May 2024 (9 mo. ago)

N eldose

5/5 Stars
lam happy to work with Alisha regarding my new renting from James and douglas she guide me in each and every steps as it's my first renting.thanks for each and every staff.... Read more
Tenant
9th May 2024 (9 mo. ago)

N Moore

5/5 Stars
Quick, friendly and allowed us to secure a lovely new home! Our agent Alisha was very welcoming and was always easy to reach. Even on weekends she took the time to help us! Would recommend to anyone.... Read more
8th May 2024 (9 mo. ago)

M Singh

5/5 Stars
Today I am very happy because I got a new House with the help Alisha. Alisha is very kind hearted, She explained all the criteria in very good manner. Thank you Alisha Manjot Singh... Read more
Buyer
1st May 2024 (9 mo. ago)

M tinney

5/5 Stars
Had the pleasure of dealing with Alisha and she was amazing always there to help and very efficient. Couldn't fault her one bit amazing service and help.... Read more
23rd Apr 2024 (9 mo. ago)

A Kelemen

5/5 Stars
I had a pleasure to work with Alisha, she is an outstanding person and very helpful, take her own time to deal with any issue and just make it so easy for the tenant. She provides an excellent service at James Douglas.... Read more
Tenant
11th Apr 2024 (10 mo. ago)

N ashling

5/5 Stars
WOW! Absolutely amazing customer service! I've dealt with many estate agents in Cardiff and James Douglas is easily the best. I'm moving back to Cardiff from North Wales and Alisha has been incredible, she's gone above and beyond to help make the move as easy as possible. Highly recommend!... Read more
22nd Mar 2024 (10 mo. ago)

B Ali

5/5 Stars
Hi I recently had the pleasure of working with Alisha, a property agent, and I must say that my experience with her was absolutely outstanding. From the moment I started my search for a rental home, Alisha went above and beyond to ensure that I found the perfect place. Her professionalism, dedication, and attention to detail truly set her apart from other agents I have worked with in the past. First and foremost, Alisha took the time to understand my specific requirements and preferences. She listened attentively to my needs and showed me a range of properties that perfectly matched my criteria. Her knowledge of the local rental market was impressive, and she always provided valuable insights and advice that helped me make informed decisions. Throughout the entire process, Alisha demonstrated excellent communication skills. She promptly answered all my questions and concerns, keeping me informed at every stage of the rental process. Her responsiveness and availability made me feel supported and reassured, and I never felt like I was left in the dark. Alisha's negotiation skills were also exceptional. She worked tirelessly to negotiate the best terms and conditions on my behalf, ensuring that I secured a fair and favorable rental agreement. Her attention to detail was remarkable, and she meticulously reviewed all the paperwork to ensure that everything was in order. In conclusion, I cannot recommend Alisha enough as a property agent. Her dedication, expertise, and exceptional customer service truly exceeded my expectations. Thanks to her efforts, I found the perfect rental home and had a stress-free experience throughout. If you are in need of a reliable and trustworthy property agent, look no further than Alisha. She is a true professional who genuinely cares about her clients' needs. Five stars all the way!... Read more
Tenant
11th Mar 2024 (11 mo. ago)

U Khalid

5/5 Stars
Viewed a flat advertised by James Douglas. Gemma Quick was on time, very thorough and answered all queries and questions we had. We found her to be very helpful.... Read more
28th Feb 2024 (11 mo. ago)

N Haque

5/5 Stars
It was great to have good experience with jemma who did great customer service and appreciate our needs to find the place to get ... thanks... Read more
27th Feb 2024 (11 mo. ago)

A Sahib

5/5 Stars
Very nice location. Letting manger awesome to help and explain everything about property.... Read more
24th Feb 2024 (11 mo. ago)

D Clark

5/5 Stars
Moving from London back to Cardiff was made considerably easier thanks to the help of Alisha. She was brilliant throughout the whole process, keeping me updated every step of the way. Would definitely recommend Alisha and James Douglas if you're looking to rent/buy in Cardiff and want a stress-free, seamless move.... Read more
23rd Feb 2024 (11 mo. ago)

I Hasan

1/5 Stars
I have has a terrible service from the Newport. The amount of paperwork is needed is just ridiculous. Won’t recommend this one. They promised me to get me the flat but they couldn’t and nobody took the responsibility of my tenancy. I am simply frustrated. Even they ask for some information that is not according to the law. They took the deposit and holding me back. And after the last moment they are telling me that my guarantor hasn’t been accepted.... Read more
Tenant
2nd Feb 2024 (1 year ago)

O MOGBONJUBOLA

5/5 Stars
I had given up hope of getting a home in Cardiff until myself and hubby walked into James Douglas Estates office and met with Alisha Payne who managed our case with excellent customer relations. I highly recommend this business. ????... Read more
1st Feb 2024 (1 year ago)

C Nichol

5/5 Stars
Many, many thanks to Gemma, after meeting and viewing we made an offer on a recently visited property. Her attention to the all property details, answering our questions of which there were many, general politeness, patience and understanding were outstanding. Cannot recommend highly enough.... Read more
Buyer
31st Jan 2024 (1 year ago)

K Parmani

5/5 Stars
Had a great experience with Alisha from James Douglas, Cardiff. She was extremely helpful throughout the process and managed everything smoothly with all the parties involved. 10/10... Read more
30th Jan 2024 (1 year ago)

Muhammad

5/5 Stars
It’s my first experience renting a property from James Douglas. They are very helpful they helped me to find a perfect property according my needs. Special credit goes to Alisha Payne. She was very nice to me and took my application process very smoothly.... Read more
Tenant
30th Jan 2024 (1 year ago)

E Aboagyewaa

5/5 Stars
We were privileged to meet Alisha Payne at James Douglas (Cardiff branch). She was friendly, polite, helpful, knowledgeable and always available if we had any questions or issues. She was understanding and patient.She kept us up to date throughout the entire process.We will definitely recommend her to all clients Thank you very much.... Read more
30th Jan 2024 (1 year ago)

A Lal

4/5 Stars
Pretty good response.... Read more
9th Jan 2024 (1 year ago)

P Agarwal

1/5 Stars
Worst agency to rent a house. I would never recommend anyone as they are like a fraud. I had taken a house on the basis of the picture but the house from inside was completely different and I could not view it because the agency kept cancelling the appointment. It’s been more than 2 months and my deposit is still not returned. They say the houses are student friendly but paperwork is a big hassle. The charges the agency is claiming are unwanted and not something I should be responsible of paying. Even before moving in a 4 bedroom house I was told only 2 people can stay in the house and all the beds were dismantled and need to pay from my pocket to get a new bed or repair cost. Also the landlady kept contacting me directly and asking to visit the house which is against the contract. She wanted to sell most of it but now the agency is charging me for the same things. In the check in and check out list I had returned the house in exact same condition there is nothing missing or additional damage but the agency is charging me £1175 for damages.... Read more
Tenant
6th Jan 2024 (1 year ago)

T Akinsanya

5/5 Stars
Such a great team. Alisha Payne was absolutely incredible ,so professional and frienly and was of great help during the whole letting experience. I couldn’t recommend her & the James Douglas team enough. Thanks guys for the seamless experience... Read more
Landlord
22nd Dec 2023 (1 year ago)

Anonymous Homeseller

5/5 Stars
It was a seamless experience and the letting agent Alisha Payne was so helpful and friendly.... Read more
Seller
22nd Dec 2023 (1 year ago)

S Alzahrani

5/5 Stars
This is my first time dealing with this company. The employee named Alisha helped me. She really did a great job. I recommend dealing with her. You are an amazing person, thank you Alisha.... Read more
30th Nov 2023 (1 year ago)

A Ahmed

5/5 Stars
Amazing experience with James Douglas, Gemma Quick helped me secure a commercial property for my new business. Would highly recommend them if you are searching for a property. Thank you for all your help Gemma... Read more
27th Nov 2023 (1 year ago)

Z mushtaq

5/5 Stars
An amazing experience with James Douglas. Alisha Payne was my first point of contact. She made the whole process easy and quick. A kind lady she is. Wish you all the luck x... Read more
13th Nov 2023 (1 year ago)

Isidro

5/5 Stars
Having moved from London to Cardiff for work relocation and limited time to do so, I cannot recommend James Douglas enough. Alisha in particular ensured that the entire process was as stress-free and smooth as possible. Thank you so so much Alisha! ???????? I will definitely use James Douglas again in the future, a 10/10 letting agents.... Read more
13th Nov 2023 (1 year ago)

DebFanele

5/5 Stars
A seamless and amazing experience with James Douglas. Alisha Payne who I worked directly with was absolutely incredible. She was attentive from the start and made my experience of renting out a dream flat really amazing, I couldn’t recommend her & the James Douglas team enough.... Read more
Landlord
8th Nov 2023 (1 year ago)

C O'brien

5/5 Stars
I just wanted to say of the excellent and committed service that was given by levi from your Cardiff branch of James Douglas estate agents . Levi went above and beyond in his role in ensuring to.the best of his ability we had viewings there was constant clear communication with a friendly approach either by phone or email, levi was professional in every in his role and I would have no hesitation in recommending levi to others who may wish to sell their home, thankyou... Read more
25th Oct 2023 (1 year ago)

S varma

5/5 Stars
I rented a flat managed by you and would really like to thank Jess for being so helpful and patient. She was very informative and quick to respond.... Read more
Tenant
16th Oct 2023 (1 year ago)

G Howells

5/5 Stars
We sold our house with James Douglas. We had the pleasure of dealing with Levi St John. He was friendly, polite, helpful, knowledgeable and always available if we had any questions or issues. He was understanding and patient when it came to taking the house pictures. He kept us up to date throughout the entire process. He was punctual and professional when conducting the open house for viewings. We definitely feel like we lucked out with Levi. Thank you very much.... Read more
Seller
25th Sep 2023 (1 year ago)

A Kehinde

5/5 Stars
Thanks Alisha for your prompt response and all you do to Secure an apartment for me.Kudos to your team... Read more
Tenant
20th Sep 2023 (1 year ago)

R bheraiya

5/5 Stars
The best and fastest letting agency. Special thanks to Alisha for putting in the extra effort to sort everything from viewing to all the paper work in less than a week time. Truely appreciate the extra effort.... Read more
Tenant
16th Sep 2023 (1 year ago)

L Darius

5/5 Stars
I have been shown to few properties by Alysha, she has been so kind and helpful to me, goes out of her way to help me to find a flat that will be suitable for me! I honestly can't praise her higher enough!... Read more
5th Sep 2023 (1 year ago)

K Fares

5/5 Stars
They are so great, and their employees are wonderful and honest... Read more
5th Sep 2023 (1 year ago)

C Munday

5/5 Stars
Great letting agency, they have been quick to response and help me move into my property as soon as possible. There employee Jess was extremely helpful and was easy to get in touch with and extremely fast replies to my emails.... Read more
Tenant
2nd Aug 2023 (1 year ago)

K hurley

5/5 Stars
Booked in a viewing and the agency was very quick to respond to us. An employee Jess was amazing and extremely helpful. She answered all questions that we had and continues to help us through the process. We couldn’t have asked for more.... Read more
8th Jul 2023 (1 year ago)

K rahul

5/5 Stars
I am Really happy with their service.. the properties are vey good for living especially the staff name Alisha Payne she is to supporting and helping to the customers.. as a customer we always expect the kind of staff in the office.. we are very happy to met them…... Read more
22nd Jun 2023 (1 year ago)

A Khan

5/5 Stars
Jess was really helpful and made the process of moving into Cardiff an easy journey! Thanks again:)... Read more
Tenant
24th May 2023 (1 year ago)

V Silva

4/5 Stars
We enjoyed our viewing with Iestyn!... Read more
12th Apr 2023 (1 year ago)

N Nwa

5/5 Stars
It was great... Read more
25th Mar 2023 (1 year ago)

V Sorscha

1/5 Stars
Did a viewing with James Douglas, they let me know that they hadn't contacted the tenant yet so knocked the door but he wasn't in. They tried calling him but he didn't answer. So instead of waiting for consent or giving 24 hours notice like the contract describes, the agent opened the door and gave a tour. I went on another viewing with James Douglas and they attempted to drive up the rental price by stating they had already found someone but we could 'make an offer' (pay above the asking rent) and they would proceed with us instead. This is shady at best and even illegal if they've already taken the deposit like they implied. So long story short, if you prefer letting agents who adhere to their contractual obligations and the law, James Douglas are not for you.... Read more
Tenant
18th Mar 2023 (1 year ago)

J Barrett

5/5 Stars
Oliver and Iestyn arranged for my house to be let. They have kept me up to date and dealt with my queries promptly. I’m very pleased with the service. Jennifer... Read more
Landlord
17th Mar 2023 (1 year ago)

S Dimonte

5/5 Stars
Very friendly and competent! Thank you!... Read more
17th Mar 2023 (1 year ago)

C Tolorza

5/5 Stars
Iestyn ????... Read more
27th Feb 2023 (1 year ago)

S Summers

5/5 Stars
Great support from our agent (Levi) who did a lot of legwork in finding out information, answering questions and additional viewings.... Read more
24th Feb 2023 (1 year ago)

K Barber

5/5 Stars
Very professional people.... Read more
19th Feb 2023 (1 year ago)

M Kolber

5/5 Stars
I would recommend to anyone who's looking to buy a property. Levi was excellent to deal with. Very easy to get on and always quick to answer any questions.... Read more
Buyer
16th Feb 2023 (1 year ago)

J hook

5/5 Stars
Very friendly and helpful staff (Gemma, in particular) would highly recommend this service.... Read more
28th Dec 2022 (2 years ago)

A Y

1/5 Stars
0 stars if I could. A giant waste of time. Avoid! Similar to other low star reviews, I called to rent a property and spoke to Gemma. She said they'd get to me on the same day a few hours later, but didn't. I gave her the benefit of the doubt and recalled 2 days later on a Friday and the operator said no one was in the office and to call back on Monday. Called and the same thing on Monday - no one in office. I called again today, a week later, and was told I'd get a call back today. They've now closed. Does anyone work there?... Read more
Tenant
30th Nov 2022 (2 years ago)

M Lloyd

5/5 Stars
Having very little experience or knowledge when renting out a property, Gemma provided all the information and reassurance required throughout the process. I have been impressed with the regular communication, thorough process and personal service received. Thank you Gemma.... Read more
Landlord
30th Nov 2022 (2 years ago)

E Ali

5/5 Stars
Class place... Read more
1st Jul 2022 (2 years ago)

R Cutts

5/5 Stars
Levi has been brilliant in helping me find a flat down the bay. Very professional and a nice guy.... Read more
19th Jun 2022 (2 years ago)

A Marvelous

5/5 Stars
I was completely Overwhelmed with the Costomer service I received from Gemma at James Douglas Sales and letting. She literally guided me all through the Letting process and ensure that I made the right choice of property to rent. I with her kind acts and good conduct, I wholeheartedly recommend James Douglas sales and lettings to everyone. If you can see this Gemma, thank you so much once again???? Marv... Read more
Tenant
10th Jun 2022 (2 years ago)

S Priyadarshini

1/5 Stars
Poor and terrible service. Had the viewing on 1st of the month and Gemma she nagged the next process for a week. Call them, they’ll say she’s out and will give call back.. it all went for a week. No calls, no emails.. nothing. Finally I called the office for last time , again they said the same that she’s out. But I popped in immediately to see there drama, and she’s sitting at her desk with blackout face. All she had was rude attitude and kind of racism. She didn’t like or wanted to give us the flat, so she changed her statements before and after. No clarity in letting! Well played, thank you team.... Read more
Tenant
11th Apr 2022 (2 years ago)

L Plebpleb

1/5 Stars
Atrocious - viewed some properties. The first agent told me that someone had already put an offer in for the asking rent and did I want to 'put an offer in' at a higher rent to see if I can get the place. I believe this is illegal. The second agent showed me to an apartment block and confessed she had not yet contacted the tenant. She got out her phone to call him but he didn't answer so she knocked on the door and he didn't answer. "Ah don't worry, he's not here" she said, beckoning me inside. She also lied about the price and length of contract and this was only corrected when it was too late to find anywhere else. Avoid these like the plague.... Read more
Tenant
19th Mar 2022 (2 years ago)

L Stembridge

1/5 Stars
Terrible communication you have to chase and chase to get a response. No one ever calls back when you request to speak to someone. No one even bothered to let us know our offer had been rejected which I can only assume it has but I guess we'll never know.... Read more
25th Feb 2022 (2 years ago)

G Bernal

5/5 Stars
Gemma was really helpful and polite which made the process a lot less stressful! Good overall experience... Read more
10th Feb 2022 (3 years ago)

P gladys

5/5 Stars
Renting an apartment has been a very seamless process with the company. Jonathan has been absolutely awesome, helping to make sure everything is sorted in a timely manner. Thanks guys.... Read more
Tenant
10th Feb 2022 (3 years ago)

M king

5/5 Stars
Bought our house with James Douglas, with Gemma Quick acting as our representative. Everything was handled very professionally and anything that we needed was dealt with with speed and efficiency. A very personal service that made us feel valued and appreciated for our business.... Read more
Buyer
3rd Feb 2022 (3 years ago)

E Chubb

5/5 Stars
Gemma was my agent and was very helpful through the whole process - quick replies and giving lots of information about the property I was interested in. Managed to get a property signed for within a week, ready to move in so was very happy with the efficiency and speed of their work.... Read more
Tenant
1st Feb 2022 (3 years ago)

T sulland

5/5 Stars
I've rented from James Douglas for years without any problems. Recently I dealt with Gemma Quick. She was very nice and professional. She helped me to find a new place and made the process as easy as possible.... Read more
Tenant
26th Jan 2022 (3 years ago)

T Morgan

5/5 Stars
From Sarah Cohen: I would like to take this time to thank Douglas Haig and James Douglas for facilitating the sale of Apartment 8 in Cardiff Bay. Gemma in particularly was fantastic throughout the process and a credit to your team, she managed to acquire the sale price I wanted and kept me up to date at every step of the way. We look forward to using your services in the late summer of this year to rent out another property and to look after future sales of my houses in the South Wales area. Thank you again, Sarah.... Read more
Seller
26th Jan 2022 (3 years ago)

S Tse

5/5 Stars
We just bought an apartment at Cardiff Bay, so lucky to have Gemma as our agent. Since we are new in here, she provides all relevant information, quick respond and follow up everything thoroughly. Thank you Gemma.... Read more
Buyer
5th Dec 2021 (3 years ago)

James

1/5 Stars
Not even half a star.... Absolutely shocking sales and lettings company Doesnt care about the well-being and health of its tenants. Properties are full of damp and mould with no action taken and just a repaint (cover up) at the end of each tenancy to hide the damage. Disgraceful service, no one replies to emails. When you call all they do is pass the buck around the office, no one takes responsibility and the manager james is supposed to be head of the landlords committee in cardiff. Abysmal service, they deserve to be shut down.... Read more
Tenant
30th Nov 2021 (3 years ago)

T Askew

1/5 Stars
AVOID. My poor sister had a nightmare getting sorted for a move in date. Letting company didn't leave a key fob for the date agreed (luckily a neighbour let us in) and then they refused to answer any phonecalls. Same again for leaving date, terms were agreed in April 2021 in BLACK AND WHITE, and they recently responded saying we hadn't given them enough notice (1 month apparently)... since April?! Absolute joke this company. Wouldn't be surprised if they ask for more money on top of the let itself.... Read more
Tenant
25th Nov 2021 (3 years ago)

M Hellier

5/5 Stars
As a first time landlord I was somewhat unsure of the procedure and the neccessary requirements for letting a property. Gemma at James Douglas made the whole process super simple and found us a tennant within a matter of days. Very pleased indeed.... Read more
Landlord
6th Oct 2021 (3 years ago)

A Laidlaw

5/5 Stars
Great company to deal with, very transparent and informative. My property was advertised and within an hour Tenants had already reserved my property. Gemma Quick was able to make the entire process smooth and completely stress free.... Read more
Landlord
6th Sep 2021 (3 years ago)

Anonymous Tenant

2/5 Stars
Repeated miscommunication prior to signing tenancy, they don't seem to speak to each other so we were being asked for the same thing by different people or for documents we'd already sent in. Documents had errors in them and they only seemed to become efficient when it came to needing payment from us. Once we moved in then it just became a nightmare. Their property management is handled by a sister company based at the same address. None of the maintenance issues we'd been told would be done prior to moving in had been done. The cleaning was of a poor standard. We had a list of more than 20 problems (some of which were clear health & safety issues) but they just ignore emails or take on average 2+ weeks to respond then come back with excuses as to why things haven't been done or they just say the landlord is refusing to pay for the repairs. Have to continually chase them to get anything done and when it is done it's never done properly and more often or not left unfinished because they are using contractors who are not qualified for the work. My advice would be to make a very thorough inspection of your property and insist on any issues being rectified before you sign your tenancy agreement with them then go back and check the issues have actually been resolved before signing. This is my 3rd letting agent in Cardiff and they make CPS look good which is impressive stuff.... Read more
Tenant
2nd Sep 2021 (3 years ago)

D Michael

5/5 Stars
Superb estate agents. Polite, professional and fair.... Read more
26th Aug 2021 (3 years ago)

N Kiff

4/5 Stars
Sometimes difficult to get a hold of but I have had an overall good experience with them. Didn't cheat us out of our deposit either. Would go with them again.... Read more
Tenant
6th Aug 2021 (3 years ago)

J Martin

5/5 Stars
Very helpful.... Read more
29th Jul 2021 (3 years ago)

T B

5/5 Stars
Had a great experience selling my house with James Douglas. Couldn't have been on the market more than two weeks before it was sold. They fully checked the buyer to make sure I wouldn't be messed around. Gemma and Sally were really responsive when I called or emailed in, I was kept in the loop with updates and communication was great. They made the process really easy which was great!... Read more
Seller
10th Feb 2021 (4 years ago)

R Haddock

5/5 Stars
Steven W was a massive help when purchasing a new property through James Douglas. He was very professional and helped facilitate a number of viewings from surveyors etc at short notice. Thank you Steve!... Read more
Buyer
6th Nov 2020 (4 years ago)

Acrylami

1/5 Stars
Was great and helpful until they passed us off to a different company and we moved in. We moved in to a broken washing machine that wasn't fixed for months despite countless calls and emails. We found out later down the line that they knew our washing machine was broken since they had a record of removing the parts inside of it before we moved in! I understand James Douglas is not involved with the maintenance, but we were essentially misled into renting a poor property with terrible customer service (over the year I must have called up 20 different occasions, and every time they would have no record of my previous issue)... Read more
Tenant
18th Jun 2020 (4 years ago)

N minard

5/5 Stars
Brilliant service... Read more
5th May 2020 (4 years ago)

J Leung

5/5 Stars
Needed a flat urgently, was very impressed at how quickly they found me somewhere and got me in. Absolutely amazing service. Highly recommended... Read more
Tenant
15th Apr 2020 (4 years ago)

A

5/5 Stars
Jon was very helpful. He knew how much we liked the property and did everything he could to secure it for us. Lovely to talk to and very knowledgeable on the property. Great experience overall, thank you :)... Read more
7th Feb 2020 (5 years ago)

M Cristina

1/5 Stars
Never rent houses from this agency. is the worst agency I had problems in the house and the employees did nothing. home inspection they did without me.... Read more
Tenant
30th Jan 2020 (5 years ago)

R Helm

5/5 Stars
Excellent estate agents. Can't fault their very friendly and professional attitude. The entire process from start to finish was hassle free and they sold my house within 12 weeks. Would highly recommend them.... Read more
Seller
12th Jan 2020 (5 years ago)

C Griffiths

5/5 Stars
The service from James Douglas is second to none. Nathan has a very professional manner and was extremely helpful throughout the whole process. I would highly recommend James Douglas estate agents and can't thank them enough for all their hard work.... Read more
27th Dec 2019 (5 years ago)

C Quick

5/5 Stars
5* experience with James Douglas - staff were great in making my move go smoothly ..would highly recommend them as your agent... Read more
23rd Dec 2019 (5 years ago)

Lucie

5/5 Stars
We have just purchased our first home through James Douglas and we couldn’t praise Abbie, Nathan and the rest of the team enough. We were kept well informed throughout the process and the team were always approachable and happy to help if we had any questions. Abbie was proactive in communicating with all parties involved and made sure that everyone was doing their best to meet the deadline. The process would have been much more stressful without Abbie’s hard work. When it comes to letting or selling our home we will definitely be going to James Douglas again.... Read more
Buyer
23rd Jul 2019 (5 years ago)

A baig

1/5 Stars
They are rubbish they didn't pay my deposit back also we was 3 years with them they never help us in maintenance my daughter and my wife survive because off dump in flat later we left them because they're hopeless I want to say to much but I never recommend anyone to get flat from them they're miserable ????????... Read more
Tenant
15th Jul 2019 (5 years ago)

M Pytlak

5/5 Stars
First class service from start to finish and a pleasure to deal with.... Read more
17th May 2019 (5 years ago)

S Davies

5/5 Stars
Nathan came out to value our property on Treharris Street and was very professional and extremely helpful. We chose James Douglas because the property’s are presented to such a high standard. We were so pleased that our move was as easy as can be. We wouldn’t even consider recommending anyone else except James Douglas sales and lettings.... Read more
Seller
14th May 2019 (5 years ago)

R Blakeway

5/5 Stars
James Douglas manage my property for me and do a fantastic job. The team are super helpful and efficient!... Read more
Landlord
14th May 2019 (5 years ago)

A Khan

1/5 Stars
The worst estate agency ever. Keep away if you do not want to go to court because that is the only option they will leave you with. Had two many maintenance issues with the property in my 23 months of tenancy and they didn't do anything. Eventually was forced to move out because of poor condition of the property. Were very reluctant to carry out inspection in my presence. Have vaccated the property a month ago and have not had any news about my deposit. Every time I call to inquire about it starts from zero as they do not know why it has not been acted upon and they also do not know if there will be any deductions because they do not have the inspection report to share. Every phone call ends with a manager is on another line and will call you back no one ever calls back.... Read more
Tenant
3rd Apr 2019 (5 years ago)

C Hogg

5/5 Stars
Dan was really helpful throughout our buying process, and we completed with no issues despite being over the busy Christmas period and in record time! Would definitely recommend!... Read more
Buyer
27th Feb 2019 (5 years ago)

R Pytka

1/5 Stars
I wouldn't recommend that agency to anyone. They wanted me to fix problem with our boiler by myself instead of sending someone. At the end of the tenancy they deducted money from my deposit. They gave inappropriate reason for it. They didn't want to provide me with check in documents with all my the photos because they know they're lying. Agency should help their tenants not make their life even more difficult. Some incompetent staff in the office and they charge for something that shouldn't have been charged.... Read more
Tenant
21st Feb 2019 (5 years ago)

G brideaux

5/5 Stars
I sold my house with these guys, great from start to finish, would highly recommend!... Read more
Seller
16th Jan 2019 (6 years ago)

E lovett

5/5 Stars
Jon & Abbie provide an absolutely amazing service. They communicate with me in such a lovely personal & professionally courteous manner that you'd seriously regret going with any other agency in the area. Plus they found me a top flat, what's not to love?!... Read more
4th Jul 2018 (6 years ago)

B Bia?y

5/5 Stars
I was a tenant in one of the flat managed by them for 9 months and it was great. You can really see the cooperation between the agency and the landlord to make sure the flat is kept in high standards. Never had any issues considering repairs and the staff s always very friends. Would strongly recommend to anyone looking for accommodation in Cardiff.... Read more
Tenant
2nd Jul 2018 (6 years ago)

Anonymous Tenant

1/5 Stars
They do not return any our deposit! Plunderers!... Read more
Tenant
5th May 2018 (6 years ago)

D Law

1/5 Stars
Unhelpful and large costing dispute: We were informed by their staff that the flat we rented was up for sale after the 6 months agreement. The sale fell through for the landlord and they only informed us of this after we could do anything about it. The contract then extended putting the cost onto us. Going through the complaints procedure they absolved themselves saying that they didn’t need to inform us of the sale falling through as there was no ‘section 21’ in writing. This meant what their staff told us wasn’t valid. They suggested that we should have sought legal advice to clarify what their own staff meant when negotiating the tenancy. Firstly, this is far from their self proclaimed business description to ‘make the letting process uncomplicated and approachable for everyone’ (quote lifted from their website). Secondly, petty bond disputes can be frustrating enough, yet we ended up losing over £1000 in charges here. Very much worth considering before using them!... Read more
Tenant
21st Mar 2018 (6 years ago)

K sun

1/5 Stars
Near four months with no working boiler, their repair agent then discovered a component missing and rewrote the safety certificate. Not the worst agency in cardiff, but useless on repairs... Read more
Landlord
9th Mar 2017 (7 years ago)

R crespo

5/5 Stars
I was a tenant for over a year in one of their properties and they are absolutely fantastic. They would carry out any repairs needed within the same day or within a week depending on how urgent it was. They are quick to answer emails and enquiries. When I moved out of the property they didn't try to take a cut out of the bond like other agencies try to do (I'm looking at you Morginie James). I would definitely, without a doubt, rent from them again and recommend to anyone.... Read more
Tenant
12th Jan 2017 (8 years ago)

M shervington

5/5 Stars
Love the service I've had since arriving in Cardiff, having been in the USA for a while. p.s. Both Ollie and James have been super helpful.... Read more
25th Nov 2016 (8 years ago)

R Davies

5/5 Stars
Excellent service and great staff. We've rented our flat through James Douglas for a number of years now and they've always been very helpful and attentive.... Read more
Tenant
2nd Oct 2015 (9 years ago)
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