I have to say Knight Frank were very much on the ball. After two successive offers were made, accepted and then withdrawn we were pretty down, but they used their network to make it three times in a row. Within days we had two further offers - one of which then went through to completion.
Special mention to sales negotiator Harry Prynn - he really did work very closely with us, and was very professional throughout.
With a track record of poor behaviours, it comes as no surprise that Knight Frank recently breached the 2007 planning regulations governing the conduct of estate and lettings agents. All agents are aware of these regulations, as a failure to comply with them constitutes a criminal offence. With the sole exception of Knight Frank, the estate and lettings agents in Beaconsfield are in compliance. Presumably Knight Frank think they are above the law. Would you really want this outfit to act on your behalf? We have engaged with the local authority, local councillors and council leader about the ongoing poor – and in this case, criminal – behaviours of Knight Frank.
This issue is new and has not been addressed by Knight Frank; their response does not make any sense.
The following was posted at an earlier date:
Despite many requests not to, Knight Frank staff and agents continued parking on our private driveway, thereby blocking access to properties on our estate. Such “me first” behaviour contrasts starkly with the considerate nature of the people who live here. We ended up having to notify the police about harassment and a member of staff from Knight Frank has been permanently excluded.
Cached web pages show that the property Knight Frank manages was advertised to let for nearly 5 months, in which time the rate was dropped until finally it was advertised as under offer. The tenants who eventually moved in must have been delighted at having bagged a bargain. At the same time, new tenants moved into an identical property just over 2 weeks after it was put on the market by another agent at more than 8% above the rate last advertised by Knight Frank. Since then another identical property has been let in less than 3 weeks. What does this say about Knight Frank’s marketing capability?
Earlier this year we had to ask the owner of the property to pay the annual maintenance charge, as Knight Frank had not done so.
We deal with 3 other agents in Beaconsfield; in our view they are head, shoulders and knees above Knight Frank.
Savills , a National company, has adapted well to providing local service and support -- Faye Wilkin who is my local contact has done an excellent job in coordinating the wide array of services Savills have to offer.
We worked with Simone to secure a rental property in Harpenden. She was very responsive and went out of her way to help us (we were living overseas at the time so requires lots of additional support).
I took off a star because the Savills process to prove your identity was a nightmare! They wanted paper copies of utility bills (who has those anymore?) and then refused one of my documents because it was addressed to a shortened version of my name that did not exactly match my passport. My husband had an ever harder time because none of the utility bills were in his name - so he sent an official letter from the United States Government which they would not accept!
Through the years, every single staff I have dealt with in Taylors Hemel Hempstead always goes the extra mile to make ends meet. Really glad I am doing business with them as a landlord. Would definitely recommend.
Roberto Di Nuzzo
The worst agency ever, already two weeks my boiler is not working and they are pretending like are busy. I'm totally disappointed for the service they provide.
I cannot praise Amir and the team highly enough. Totally professional, yet wonderfully personable, and demonstrating great empathy for my mother, who was selling her property after living in Berkhamsted for a very long time. Viewings carried no additional stress or hassle, communication was always honest and helpful and each stage of the process carefully explained. A smooth experience, for which we are most grateful.
We used the independent financial adviser at Brown and Merry, Eilish Crowther. She was always readily available for discussion and clear in setting out of what needed to be achieved, working around our personal set of circumstances. We equally found all other staff very helpful and supportive in dealing with our requests and inquiries during our buying process through them.
We used Oakleys for our sale and purchase both which were particularly complex. The whole team played a part in providing a 1st class end-to-end service. Special thanks to Gemma, Donna and Michael for being there at particularly difficult times with expertise ....... & calming words!
It is rare that you come across a business (let alone an estate agent), filled with such wonderfully supportive people. We are just incredibly grateful that we found them.
We purchased a house through Oakleys this year and were happy in one sense because we got the house we wanted. The staff in Oakley's were always helpful but they seem to outsource the sales management side to an external "Sales Pipeline" company.
Half the time this lady didn't know which estate agent she was supposed to be representing and the rest of the time she essentially harassed us. We had trouble getting supporting paperwork from overseas which was stressful enough, but this lady made it worse by essentially not listening to the reasons why we weren't able to produce the paperwork and repeatedly asking when we would supply it. She backed off when I reminded her about Brexit.
It never felt like she was working with us, just working for the vendor and continued applying heavy sales tactics.
This left a sour taste in the mouth and I would hesitate to recommend Oakleys to friends as a result.