Lovely team of very professional people. Always updated during the sale process. Special thanks to Ed and Harry for everything. Will definitely be in touch for the next purchase/sale :)
Update: Recent events have shown that Knight Frank has still not addressed the first issue raised in this review. I am awaiting a reply to the message I sent to the email address given in Knight Frank’s response.
Despite many requests not to, Knight Frank staff continued parking on our private driveway, thereby blocking access to properties on our estate. Such “me first” behaviour contrasts starkly with the considerate nature of the people who live here. We ended up having to notify the police about harassment and some Knight Frank staff have been permanently excluded.
Cached web pages show that the property Knight Frank manages was advertised to let for nearly 5 months, in which time the rate was dropped until finally it was advertised as under offer. The tenants who eventually moved in must have been delighted at having bagged a bargain. At the same time, new tenants moved into an identical property just over 2 weeks after it was put on the market by another agent at more than 8% above the rate last advertised by Knight Frank. Another identical property has just been let in under 3 weeks. What does all this say about Knight Frank’s marketing capability?
A month ago we had to ask the owner of the property to pay the annual maintenance charge, as Knight Frank had not done so.
We deal with 3 other agents in Beaconsfield; in our view they are head, shoulders and knees above Knight Frank.
Savills , a National company, has adapted well to providing local service and support -- Faye Wilkin who is my local contact has done an excellent job in coordinating the wide array of services Savills have to offer.
Simone McClellan was polite, friendly and able to find a rental at quite short notice, which included specific requirements. Would be more than happy to recommend Savills.
Oakleys have been fantastic all the way through the house sale process, from their professionalism and guidance up to the sale and their dedicated post sale service to ensure a smooth exchange and competition. Gemma and Michael were brilliant and I would definitely recommend them to anyone. Sacha & Jav
We purchased a house through Oakleys this year and were happy in one sense because we got the house we wanted. The staff in Oakley's were always helpful but they seem to outsource the sales management side to an external "Sales Pipeline" company.
Half the time this lady didn't know which estate agent she was supposed to be representing and the rest of the time she essentially harassed us. We had trouble getting supporting paperwork from overseas which was stressful enough, but this lady made it worse by essentially not listening to the reasons why we weren't able to produce the paperwork and repeatedly asking when we would supply it. She backed off when I reminded her about Brexit.
It never felt like she was working with us, just working for the vendor and continued applying heavy sales tactics.
This left a sour taste in the mouth and I would hesitate to recommend Oakleys to friends as a result.
I have used a number of Estate Agents in the past and I can honestly say Nash Partnership was by the far the best I have experienced.
They had my house under offer in less than 2 weeks and the sale process which was managed by Tracey the Office Manager was first class, she was always available to answer any questions and in term dealt with.
Recommended 100% and I will be using them again in the future.
Total lack of customer service when renting Property through Nash. Totally incapable of accepting blame and making sure that the tenant has a stress free experience.
Regent Estates have been highly competent throughout the process of selling our house and we have valued Rosie's experience of the Berkhamsted housing market. She has represented our interests with attention to detail and has been an excellent communicator. Thank you.
After reading the reviews of Regent Estates it appears the majority are from those selling or renting properties with them.
I would like to give you my experience as an individual who was very interested in renting one of their many properties. I was able to arrange a viewing last weekend of a property I really liked after calling on 3 separate occasions and finally speaking to someone who booked it in and then received confirmation from someone else. Another individual took the viewing who was lovely but could not answer any of my questions about the property and told me to email these to the previous person I had been dealing with via email.
I subsequently saw 3 other properties online that I would like to view, I rang on Monday morning to enquire and arrange viewings and was assured the individual who deals with lettings was unavailable but would call me back imminently. I did not hear anything. I then called again on Wednesday to check in and ask if possible to arrange for Friday. I spoke to the same man who said "yes I spoke to you before and will chase why this hasn't been done and they should ring you first thing in the morning (Thursday) to arrange for Friday. When I still did not hear I rang again to voices my concerns and feedback to the manager. The man I had spoken each time assured me he was the owner and when I shared my feelings/experience he rather aggressively said "Do you want to just leave it then?".
Forgive me but I thought their job was to find tenants for properties? I am unsure how they do this with such awful customer service and if they never call or email potential tenants back!
If I was selling or looking to rent out my property I would definitely NOT use this agent as booking a viewing for potential tenants has been near impossible.