10/10 would recommend! Thanks to Sophie and Alex!... Read more
Seller
24th May 2024 (8 mo. ago)
Great energy and communication. Sold my home with them.... Read more
Seller
11th May 2024 (9 mo. ago)
D Dixie
I Was super unhappy with the service I received from Lux,I sold through them and really thought they where different, but in fact they worked more for the buyer rather than the seller which was really disappointing, I never really felt they told us the true situation in relation to the buyer.... Read more
Seller
20th Jan 2023 (2 years ago)
E Jenkins
Daisy was amazing! Very thorough and we felt like we were in the best hands. Super helpful and reassuring throughout the whole process and we cannot fault anything. Thank you so much ????... Read more
17th Jan 2023 (2 years ago)
J Smith
I just wanted to high light the fantastic service we received from Daisy Day. Daisy was a great support throughout the sale process which ended up being a tortuous process given the rules and guidance that have been imposed post Grenfell. If I am truly honest we would have pulled out of this transaction if it were not for Daisey. Thank you for your prompt attention, and dogged determination to get this resolved.... Read more
Seller
26th Sep 2022 (2 years ago)
S Fidgeon
While Lux did not sell our home Daisy did more for us than the agent who got the commission. She called when promised, provided accurate information on the chain and progressed the said. Shame they never got the fees... Read more
Seller
22nd Sep 2022 (2 years ago)
M Forrest
Not impressed with the misinformation provided by their sales manager. This misinformation cost me a lot of time and money. Will give that estate agents a wide berth. Ms Job I will gladly email you the reason why I was unhappy with the service I received from Sophie at Lux Homes. She cost me a lot of time and money and stress.... Read more
25th Aug 2022 (2 years ago)
Sophie Andrews from Lix Homes is amazing! The best by far.... Read more
Seller
8th Aug 2022 (2 years ago)
S Kottarathil
Sophie from Lux homes is very friendly and professional .Always responding to my queries and keeping up with the all communications about the sale. Lux homes really made the job of selling my property easy. Amazing estate agent to deal with.... Read more
Seller
29th Jul 2022 (2 years ago)
A Foyewa
Lux Homes has been a pillar to selling my flat.
Sophie’s attention to detail and customer service skills are top notch. She was knowledgeable, open, honest and always made herself available to answer all of my questions (even the annoying ones). She ensured we we’re kept updated throughout, so I never felt I had the need to chase things or had any issues.
Daisy was an absolute diamond too quick to challenge others to ensure the job was done within the agreed timeframe.
Huge Thank You to all of the Lux Homes Team
Amos and Keri... Read more
18th Jul 2022 (2 years ago)
BXRBARIAN
Absolute farce of a service communication wise.
I booked a viewing , answered the relevant questions, most notably “do you have any pets?” To which I said yes a small dog.
Days later I went and did the near 2 hour journey to view the place and on arrival was promptly told it was no pets when I mentioned the dog.
I’m a day and a days pay out of pocket to travel to a property I could never be accepted for, simply because a typical estate agent was too pressed to get people in and viewing it to tell me the truth about the landlords policy.
You can do better elsewhere.
And you can do better Lux homes.... Read more
14th Jun 2022 (2 years ago)
They were very good with me as I have lived in my house for 41 years and it was all very daunting. Alex was very helpful and professional ... Read more
Seller
26th Apr 2022 (2 years ago)
K Porter
I viewed a property 183 Abbs Cross Lane by Ashley from Lux Estate Agency she is the most loveliest person I’ve met she made me feel the most comfortable especially being an estate agent . I hope you go so far in your work Ash because you deserve it hope we will always be in touch . Ash your an asset at Lux Estate Agency.
I had the best viewing I have ever had with Ashley . Thank you Ash ??????xxx... Read more
18th Apr 2022 (2 years ago)
B scott

The service I received today was not a 5* luxury service that you claim to provide. I booked a viewing for 12pm, there was so much traffic in the area it took 25 minutes for what should of been a 5 minute journey, I was unable to contact the agent to let them know I was stuck in traffic as I was driving. I’ve arrived at the property 8 minutes late after spending 3 mins trying to find it, to find out the agent was already on their way to Brentwood and too far to come back. If this was the case they couldn’t of waited at the property for more than 1 or 2 minutes. The lady I spoke to on the phone was very rude about this and said you should of called us to tell us you were running a few minutes late to which I responded how can I call you when I’m driving, it’s illegal! We had no contact from them to say they was at the property and to find out if we were still coming. Considering the agent would of had to of sat in the same traffic as us to get to the property I can’t understand how there was no courtesy call to find out if we were still coming. The lady in the phone was extremely unhelpful and rude and pretty much said it’s our fault so it’s our problem. I then called back up as i was unhappy with my phone call to speak to another agent called Ashley who was lovely and apologised for our service and was trying to find a solution for our problem. I am awaiting a phone call from a senior manager Alex to discuss this tomorrow.... Read more
18th Mar 2022 (2 years ago)
M Dhaliwal
As a purchaser I received a fantastic service. Queries were dealt with effectively with attention to detail.
Team was friendly and just great to deal with.... Read more
Buyer
15th Mar 2022 (2 years ago)
L Carstens
A big thank you to Sophie at Lux Homes for selling my house. A very professional service and always available with advice and support. Sophie and the team at Lux also managed to find me my forever home too!... Read more
Seller
3rd Feb 2022 (3 years ago)
K Patel
Sophie at Lux homes has been great, my previous experience with estate agents has left me with low expectations but Sophie did her job very well. She was always available and provided answers in a timely manner. We had one complication which was not lux homes fault but they worked well to get the issue resolved as quickly as possible.
I would definitely recommend using Lux for selling or buying - i used them for both.... Read more
Seller
3rd Feb 2022 (3 years ago)
A manzoor
I have recently just completed the purchase of my new home through Lux Homes. Sophie was great and always made sure I was kept up to date with the the purchase. Sophie went above and beyond to ensure any queries I had were answered as soon as possible. Daisy was also great liaising with solicitors to ensure every party involved was kept updated and prompted if further information was required. Daisy and Sophie made this purchase as easy as could be given the circumstances and were always on hand to provide the latest updates.
I would have no hesitation to recommend dealing with Sophie and Daisy with a house purchase, a very well organised team.
Thank you both for making this great for our next house move. All the best with your new office in Brentwood too!
Ahmar... Read more
Buyer
1st Feb 2022 (3 years ago)
D Payne
The assistance I received during my rental process with Lux was absolutely brilliant . Ashleigh assisted and guided me through what is a very stressful process so pleasantly and professionally I would recommend anyone to her and her team .... Read more
Tenant
30th Jan 2022 (3 years ago)
A Mihai
A huge thank you to Daisy, who`s really a great asset to the Lux Home Property group. During our process, she was always willing to help, kept us posted with each and every step, always answered our questions and calls. Thank you so much.... Read more
27th Jan 2022 (3 years ago)
H Mahdi
Very helpful, friendly and excellent customer service provided with prompt answers to queries.... Read more
25th Jan 2022 (3 years ago)
L Sullivan
Dealing with Estate Agents isn’t always pleasurable or plain sailing but Lux Homes were excellent, efficient, attentive & professional. I would truly recommend them to anyone especially Sophie Andrews.... Read more
20th Jan 2022 (3 years ago)
B Gumbhir
Lux Homes have been amazing throughout the purchase of my first home! The 5* service really is true. Throughout the whole process Sophie has been extremely professional, responsive and well informed. She made sure any concerns with the purchase were addressed promptly which massively helped calm my first time buyer nerves about the whole process.
Special thank you to Daisy too for ensuring everything was progressing smoothly.
I would absolutely have no issues with recommending Lux Homes to family and friends in the future and will also certainly be using them again in the future when the time comes.
Thanks Sophie, Daisy and everyone else at Lux Homes for looking after me!... Read more
Buyer
12th Jan 2022 (3 years ago)
J Russell
Lux Homes were great when I sold my house last year, they went above and beyond to make sure we made the stamp duty holiday and quoted us much more competitive price than the normal high street names.
Alex was in contact with us throughout the process proving us with constant updates as he chased the buyers chain to make sure it went through as quickly as possible, cant recommend them enough!... Read more
Seller
12th Jan 2022 (3 years ago)
G 87

If you are going to advertise a property then you should allow people to view the property the same people that had booked on the same day the property went live, To be told it was fully booked is quite not understandable. I booked a viewing on Property went up Thursday 17:05pm. I sent a viewing request at 17:22pm i called today Monday to find out why i have not been called back only to be told that its under offer. How is that possible if i didn't even get to view the property? Next time its better to just drop a letter into the door as estate agents take sellers for a ride and buyers for a ride. This was just ridiculous. I am assuming this particular estate agents had special customers they look out for rather then first come first serve, Absolute disgusting behaviour.
Update -
Received a call from a women from Lux Homes asking me why i left such a review, She spent literally 10mins and 20seconds arguing with me on why i left a such a review which is 100% accurate based on my experience and my opinion. I don't understand that after leaving a review why do i need to be contacted by the company to be harassed or to justify myself about the review.
It was my experience it was my opinion that should be the end of it. To try to bully and say we will remove you of the search list someone will leave a bad review on your business and then you will deserve it all this petty little things. The way this women spoke there is no need of this, I have no time to argue about this there are plenty of estate agents out there who follow the rules. I don't even want to get into what was said but just be careful who you deal with at this estate agent.... Read more
10th Jan 2022 (3 years ago)
G Crosland
I had the pleasure of working with both Sophie and Daisy at Lux Homes. They were so helpful and really broke things down for me, letting me know what I had to do in regards to the purchase of the house in a timely manner. Any updates that occurred, they were sure to keep me in the loop and responded quickly to my emails and phone calls. I would recommend Lux homes to anyone buying or selling their home.... Read more
Buyer
6th Jan 2022 (3 years ago)
J BLOGGS

avoid like the plague. less than honest and unprofessional. they havent refunded my £100 paid upfront for photos shortly before they unilaterally cancelled the contract. on another flat the buyer wanted to rent it whilst the conveyancing went ahead, but they tried to manipulate the situation by insisting that this could only happen if they managed my property; as we self-manage after bad experiences this wasnt acceptable (and wasnt true as the buyer is my tenant without them managing). they were very angry that we rented the flat direct and thus missed a monetising opportunity, even though we did not break any of their terms. they have not helped progress the sale. we are portfolio landlords with many properties to sell and so if this is how they treat us, who knows how they would treat a one-off seller.
UPDATE 16:10 TODAY - had a call from Alex who identified himself as a Director. he went straight in accusing me of slander (sic. he means libel) and threatening litigation. wouldnt you think instead he would ask how Lux Homes can resolve the issue? I suggested he read the file and then phone back as he clearly wasnt familiar with the details (and isnt who i had been dealing with). anyway im expecting a solicitors letter and id be surprised if this is the first they have sent out in response to a bad review! if they want to waste their money on intimidation thats their choice. i believe in the principle of fair comment and i honestly believe everything ive posted is true.
UPDATE 17:20 TODAY (still 15/12/21) email received today. As can be seen this is unfair harassment in order to cleanse bad reviews:
'This is to request to remove your review posted under “Joe Bloggs” under Lux Homes Google listing due to the nature of the review being wholly slanderous, malicious and defamatory towards Lux Homes.
As your review contains inaccurate and false information that could cause harm to our business we will have no option but to proceed with legal action if this is not take down by tomorrow 16th December 2021.
Furthermore if this is not removed we will also seek to recover the financial losses suffered as a result of working on your property and introducing a buyer who you contacted directly to engage in a separate agreement.
There is no need to respond to this email. If the review is not removed you will be hearing from our solicitor.
Kind regards,
Aislinn Murphy
Director'... Read more
Landlord
15th Dec 2021 (3 years ago)
T O'Brien
Very professional and friendly and very quick to respond. Ashleigh made the whole process very simple and fast and explained everything very well. She is very friendly and professional and I almost feel like I made a new friend :) thanks Ashleigh :)... Read more
14th Dec 2021 (3 years ago)
R Kallah
We received a fantastic service from everybody at Lux Homes. It was a tricky purchase but everybody, especially Daisy, kept us up to date, was responsive and got the deal over the line for us. Would recommend.... Read more
Buyer
10th Dec 2021 (3 years ago)
G Morris
Lux homes were really great really professional
A pleasure to do business with
Alex and Alex were really keen to deliver a first class experience which they did
A special thanks for Daisy in the office who was always willing to go the extra mile to keep me informed
Daisy is the best agent i have ever dealt with
First class service
Please use lux homes... Read more
7th Dec 2021 (3 years ago)
Lux homes were really excellent service with moving house its normally very difficult but with lux homes everything was discussed and taken care off Alex and Alex were really great a special thanks to Daisy There who always went the extra mile to get the deal over the line Daisy is so professional and with out doubt the best estate agent i have ever encountered... Read more
Seller
7th Dec 2021 (3 years ago)
M R
Absolutely phenomenal! Our house was on the market for months, with another company. We went to Lux Homes, our house was sold in days! They get straight to work. They don’t mess around. They are hands on until the whole process gets past completion, keeping you updated throughout and consistently. They are so driven and professional; literally they are second to none! They really took care of us as clients. Sophie, Alex, and Daisy were all beyond incredible, professional and just ooze success all round. They are truly a remarkable and unique team! Thank you so much, we really can’t thank you enough. Do not go anywhere else! Lux Homes is the one and only estate agent to go to! Thank you so much again!... Read more
Seller
10th Nov 2021 (3 years ago)
A Tet
Wonderful estate agency! Great experience. Would highly recommend! Special thank you to Daisy and Sophie.... Read more
4th Nov 2021 (3 years ago)
M Hurley
Best Estate Agent I’ve used. And as a landlord that’s a few!!! I couldn’t have asked for a better service. Make sure you ask for Sophie and Daisy. There a great team.... Read more
Landlord
22nd Oct 2021 (3 years ago)
C Brown
My partner and I have recently sold our property and purchased a new property with Lux Homes. From start to finish, the team at Lux Homes have been absolutely brilliant - a highly professional polished service, pro-active, diligent and responsive throughout. In particular, I would like to say a *** HUGE *** thankyou to both Daisy Day and Sophie Andrews who have been simply AMAZING throughout the process - whatever the challenges (and there were lots!) both Sophie and Daisy worked tirelessly and relentlessly to ensure our move happened - thank you both so much for all your help and support through the process, we couldn't have done it without you! Without any hesitation I would highly recommend Lux Homes as the 'go to' agents of choice.... Read more
Seller
14th Oct 2021 (3 years ago)
A Bishop
Lux homes what can I say…
I would recommend them with out hesitation ,
Sophie has been our sales handler for the duration of the process and has been extremely professional in her working, she has made herself available for all needs and enquiries that needed to be answered and throughout the whole process has truly been amazing.
Daisy was our sales Progresser and again always available to help chase enquiries, and has been a huge asset to the journey.
Without them we would have not been able to exchange and complete with such tight deadlines
Thank you so much!!!!!... Read more
10th Oct 2021 (3 years ago)
L Filipi
Fantastic team very professional Sophie and Daisy very good communication helpful I will recommend to my friends 100% thank you very much I am very happy ???? I bought the flat through you ????????????????... Read more
Buyer
17th Sep 2021 (3 years ago)
B Barnard

We used Lux Homes to list our flat for sale after previously using Haart, Bairstow Eves and Purple Bricks who were all unable to sell our property for the price we wanted. We chose to use Lux following a recommendation from a neighbour who had recently sold with Lux achieving full asking price. Sophie listed our property and was unbelievable throughout. She explained everything so clearly and was honest, helpful, available and unfailing in her determination to get viewings and secure offers. Within a week of our flat being listed Sophie had secured an offer at our asking price and we have just completed on the sale. Daisy dealt with the sale from the point of offer to completion and both Daisy and Sophie were fantastic at keeping us updated and chasing solicitors when needed. Lux have proven to be a joy to work with and most importantly have been professional and tenacious throughout in achieving the sale for us in a very short timeframe. I could not recommend them highly enough and are worth every penny. They have actually restored my faith in a profession that I have never had any confidence or trust in.... Read more
Seller
17th Sep 2021 (3 years ago)
P devi
Excellent service. Having had bad experiences with most estate agents on the High Street. LUX Homes proved us wrong and provided a consistently excellent service from start to finish. They kept us well informed each step of the way which filled us with huge confidence as it can be very stressful selling a property. We will definitely use their services again in the not to distance future. Special thanks to Sophie and Daisy.... Read more
Seller
17th Sep 2021 (3 years ago)
L Sargeant
The one thing you need from your estate agent is to be responsive. Although Lux homes were not my agent, they gave me more quality information and kept me better informed than my own agent. I can’t paise them enough. Many Thanks to Alex and the team.... Read more
21st Aug 2021 (3 years ago)
N Arasaratnam
I have really appreciated LuxHome Estate Agent for their professional help during the purchase of my new house. Specifically, Ms Sophie Andrew has really spent lots of her time with me for last two months. She was very attentive and always answered my queries. She had also negotiated the house price and managed to get a less than the asking price.
I will definitely recommend your company to my friends and family. I would also go back to this estate agent in the near future.
Mr Nakkeeran
Chase House Gardens, Hormchurch... Read more
Buyer
12th Aug 2021 (3 years ago)
S Pittock
Professional and effective service through whole process,'Super Sophie' was fantastic at all times, attending,following up on all viewings and always enthusiastic. None of the usual problems normally associated with some agents. Wouldn't hesitate to recommend Lux Homes, Sophie, Alex and all the team in the office will try their up most to secure a sale. Thanks and we'll done to you.... Read more
5th Aug 2021 (3 years ago)
K rees
5 * all the way! From the first phone call to the final sale!
Sophie was amazing! Positive, enthusiastic and an absolute star.
Replied to emails super quick and kept us up to date with any information she received.
After being up for sale with another agent for almost a year and getting nowhere we went to Sophie and she sold our property in 10 days!
Feedback was always super quick.
Communication was top notch.
Can’t fault Sophie and Lux Homes at all.
Would highly recommend ??????????
Thank you for everything
Kate & Steve... Read more
Seller
5th Aug 2021 (3 years ago)
S Bhaskaran
My wife and I used Lux Homes for the purchase of our new home and the sale of our old one.
The process was overseen by Alex who did a great job throughout the process from start to finish.
The fees we were charged were very reasonable and were good value for money.
The marketing of our house and the speed in which the photos and floor plans were set up were very quick.
Alex was highly professional and was available to answer any questions we had either by phone or email.
Overall we are very satisfied we used Lux Homes and would highly recommend them.... Read more
Seller
4th Aug 2021 (3 years ago)
K Shanahan
Sophie worked tirelessly to ensure we completed on time and was always on hand with any questions from us or our buyers! Thanks again Sophie!... Read more
Seller
20th Jul 2021 (3 years ago)
P Baker
Dear Lux Homes Team,
I wanted to let you know how much I appreciated the help of Sophie Andrews with the sale & purchase of our properties.
I know how much time and effort Sophie invested to not only get this done prior to the deadline, but also to ensure that as a customer, I was satisfied with every step of the process.
I have nothing but praise for Sophie and the Lux team, and truly appreciate your contributions!
I would highy recommend Lux Homes and Sophie to anyone who is looking to market their property in the very near future.
Phil... Read more
Seller
13th Jul 2021 (3 years ago)
M Robson
Sophie was top drawer from first meeting right up until completion. Always smiling and helpful but totally professional. Always on time for viewings and feedback was sought within days. We would definitely recommend Lux Homes and specifically Sophie. Many thanks. Sarah and Mark.... Read more
Seller
1st Jul 2021 (3 years ago)
L Meade
Sophie Andrews was a pleasure to deal with throughout the whole process. The best experience with an estate agent I've had, which has not always been the case in the past... Read more
29th Jun 2021 (3 years ago)
B Haste
Sophie was very helpful in helping me find a buyer. Lux Homes are very professional and good value.
I would definitely recommend them as a company.... Read more
Seller
29th Jun 2021 (3 years ago)
E Tovee
I have just purchased a property with Lux homes dealt with by Sophie. Sophie was super helpful throughout the process and any questions she always answered straight away and the processes was as speedy as it could have been. Definitely recommend Lux homes. Thank you!... Read more
Buyer
27th Jun 2021 (3 years ago)
B Sitki
Lux homes is everything you could wish for and more from an agency. Alex’s proactiveness is the reason why me and partner managed to move in the timeframe we did. He was true to his words, fulfilling a very ambitious target which he achieved remarkably… something we’ll be forever grateful for.
Even after the deal was made, Alex and his team continued to impress with their services. We never felt alone, making us feel reassured with progress every step of the way.
To reiterate, Lux homes is everything an estate agency should be and I wish them all the success they deserve. We’re just sorry we lost 2 months working with a “bigger” agency who were terrible.... Read more
24th Jun 2021 (3 years ago)
S Cook
Fantastic service from Lux Homes. Alex Staley dealt with the sale of my property, he was always friendly, approachable yet professional throughout. He was extremely responsive to any messages that I left (even in his days off), credit also to his colleagues with their in-house communication.
The sale of the house was well executed and in record time! Alex ensured that any viewers adhere to COVID rules which was also very reassuring.
There was a few hiccups within the chain from other parties, Alex was very reassuring when it became stressful and remained positive that he would get the job done for us, nothing was ever to much trouble. All these hiccups were eventually ironed out but what we appreciated was the constant updates as to where we and others were in the chain.
It was a pleasure to deal with Alex and those at Lux homes and I would strongly recommend them to anyone looking to sell their property.... Read more
Seller
22nd Jun 2021 (3 years ago)
Noa2409
Alex Staley was professional and responsive. He was very efficient and helpful during a very intense time of my purchase. Thank you for all your help!... Read more
Buyer
21st Jun 2021 (3 years ago)
J Churchill
Very helpful, on the ball, frequent updates and check ups... Read more
16th Jun 2021 (3 years ago)
S Hope
Excellent experience selling our property through Lux. They were supportive, got us a great price on our property and were always professional. When we got a glitch in things in the chain, Alex Staley remained calm and reassuring whilst I had a mini meltdown, which helped me calm down too! Highly recommended.... Read more
Seller
16th Jun 2021 (3 years ago)
S b
Have to give 5 stars from start to finish. Sophie is a true asset to Lux Homes and I can honestly say you won’t go wrong choosing her to list your property.
Efficient and professional throughout - I can’t fault her work ethic in any way, Sophie made the transaction stress free and I can’t thank her enough. Hope we cross paths again in the future! Thanks again for everything... Read more
Seller
4th Jun 2021 (3 years ago)
V Burns
I have just purchased my first property and must say I have had the best experience. Sophie has been so helpful and informative really has made this a pleasant experience. Highly recommend.... Read more
Buyer
3rd Jun 2021 (3 years ago)
B Whincop
I have just used Lux Homes for the sale of my property and honestly couldn’t recommend them enough. Sophie was on the ball from the very start and was professional and extremely helpful. My partners mum recommended them and I am so happy they did. Thank you for all your help Sophie & Lux Homes!... Read more
Seller
1st Jun 2021 (3 years ago)
D Thorpe
I used Lux Homes for the sale of two properties. They are professional and helpful and replied to all queries in a timely manner. I would highly recommend this local firm and Alex Glover is the best agent I have ever used. I have and would recommend them. Well done Lux Homes and thank you for everything x... Read more
Seller
1st Jun 2021 (3 years ago)
J Eales
What can I say. Sophie was one of the nicest people I had the pleasure of meeting, helping me through this difficult time in my life moving from my beautiful home, she went out of her way to make sure that I felt comfortable throughout the process. I would highly recommend Sophie and the Lux team to anyone who wants a five star service.... Read more
Seller
8th May 2021 (3 years ago)
B bartram
Very professional. Top class !... Read more
7th May 2021 (3 years ago)
J Johal
Sophie is a star agent, very responsive, continuous communication and great negotiator. Was a pleasure working with her and very highly recommended... Read more
1st May 2021 (3 years ago)
L Stebbing
We recently bought and sold with Lux Homes, dealing directly with Sophie Andrews. Our experience was a good one, Sophie and the whole team at Lux are very professional, responsive and a pleasure to deal with. Sophie in particular is attentive, organised and very personable. We are now happily settled in our new home and would defenitly recommend Lux Homes.... Read more
Seller
14th Apr 2021 (3 years ago)
J Reid
The property that I purchased was sold by Lux Homes
Sophie Andrews at Lux helped me all the way through the transaction. She supported me with communications between solicitors as well as between me and the seller and made a very stressful situation less stressful. I wouldn’t normally expect that level of service from the estate agent post sale. Thank you Sophie.... Read more
Buyer
8th Apr 2021 (3 years ago)
T Higgins
Alex was incredibly helpful and responsive throughout the house sale process, there was never any question too small or inconsequential for him to respond to in a cheery and informative manner. We'd struggled to sell our property through a different agent and on meeting Alex, we understood why. He took a genuine interest in the sale of the property, was pragmatic and honest regarding the market (selling a maisonette during a pandemic is not easy) and with some top notch photography, was able to position the house really well. We can't rate Alex and the team any more highly, they were fantastic and we loved working with them, and absolutely recommend them.... Read more
Seller
31st Mar 2021 (3 years ago)
A Smith
Lux Homes in particular Sophie worked diligently with us throughout the whole process. Weekly updates and chasing are commonplace in Sophie’s book. This makes a massive difference when there are tight timescales to contend with. Always courteous and professional, would highly recommend them to anyone.... Read more
16th Mar 2021 (3 years ago)
M Murray
Ours wasnt the easiest of house sales and purchases, but Lux were supportive throughout the whole process. Our agent, Sophie, was diligent and always on hand when needed. A great service and highly recommended.... Read more
Seller
10th Mar 2021 (3 years ago)
F P
We are delighted with all the help Alex and the Lux team gave us during the sale of our house. Alex was so supportive and always seemed to know what to do to get things moving - we relied on him heavily, because it was often a difficult process due to the current circumstances. However we feel that we would not have managed to buy our forever home if it weren't for him, especially because honestly he is so proactive. We had some problems because further down the chain were using a very well known online estate agency.. and of course their estate agent could not be contacted at all. So Alex did the work of that estate agent too, phoning solicitors up and down the chain and going above and beyond. Alex - and everyone we dealt with at Lux Homes - was reliable, honest and empathetic. We wouldn't use anyone else if we were to sell again.... Read more
Seller
7th Mar 2021 (3 years ago)
B Bassi

We we're lucky enough to move into our new home back in October 2020. It was a long time coming as we sat in a chain in what seems like forever but with Alex and his team at the helm they pulled off what seemed like a dwindling possibility.
i have had a few dealings with estate agents in the area (Hornchurch) but i couldn't recommend Alex and the Lux homes team enough! If i was to move again, I wouldn't look anywhere else! The communication from the team over the last year has been excellent. Alex always made himself available for a chat and always got back to me the same day. I found him to be honest and very hardworking to our cause. Not once did i feel like i wasn't getting the attention or advise i wanted. I know just how hard the team worked at closing our deal and I can honestly say they earned their commission!
When you work with a smaller independent firm like Lux homes, you know they are going to do their best for you and work at closing the deal. There's no doubt in my mind that if we went with some other agents in the area or, an "online only" agent we wouldn't be in our new home.
We're very happy with our new home and its all thanks to Alex and the team at Lux homes, so thank you.... Read more
Buyer
4th Jan 2021 (4 years ago)
P heady
Extremely poor service from Sophie at Lux Homes.
Needless to say I would recommend avoiding Lux Homes at all costs, as in my opinion the service level was way below the standard expected from a modern day estate agent.... Read more
3rd Jan 2021 (4 years ago)
K Girkin
Amazing service by Lux Homes, especially Alex who went above and beyond for us at every stage.
From the initial valuation right through to completion, Alex has kept us informed at every step and put our minds at rest during the stressful parts of the moving process.
Could not recommended them enough.... Read more
Seller
14th Dec 2020 (4 years ago)
S Lallie
Through a pandemic with minimal contact and unforeseen circumstances (bank devaluation of the property due to COVID), Lux Homes were able to secure us our dream house and navigate a pair of naive first time buyers through the entire process seamlessly. I would like to give special thanks to Sophie who worked tirelessly early morning and late night to ensure we were able to complete. I would highly recommend Lux Homes whether buying or selling.... Read more
Buyer
8th Dec 2020 (4 years ago)
J Still
We were delighted with the service we recieved from Lux Homes.All the way through the process they were available and prompt to deal with any queries. We lost our first buyer and lux homes were very pro active and we found another buyer in a couple of days. We felt confident with our dealings with Alex who was very professional in his work and always honest and upfront if queries came up.Our move was at a very difficult time with covid being prominent,but we never felt anything other than confident that we were in safe hands with Lux Homes.... Read more
Seller
22nd Oct 2020 (4 years ago)
M Sachania
Alex and Aislinn were so incredible and it was a very smooth process for me. Alex sold me the property just over a year ago and that process was also smooth, I did not hesitate to go back to Lux Homes when I wanted to rent out my property.
Will definitely use them again with no hesitation!
Thank you so very much for making this a stress free process.... Read more
Landlord
18th Sep 2020 (4 years ago)
M W
Very impressed, called about a flat to rent they called me back arranged for thr viewing very quickly, After I saw the flat they called back to say how I found it and if there was any other flats I liked. Unfortunately I didn't get the flat but from dealing with many other agents in the Hornchurch area they are way above the others. Will definitely recommend. Very helpful and polite.... Read more
Tenant
9th Sep 2020 (4 years ago)
R Onick

I recently completed my purchase through LUX and would give them a five star review which they genuinely deserve. But because of the quality of service they have provided, I thought it's only fair to give some details of my experience with them. They fulfill every word of their mission statement with the highest level of professionalism and a unique personal touch. Wether you are buying or selling, property transactions are normally a stressful experience to go through and it becomes even harder if you are not dealing with the right people. My experience with LUX has been outstanding. As a first time buyer I had very limited knowledge and LUX has been ever so helpful no matter how insignificant my queries were, they have made me feel that they are always there for me. My experience with them as a buyer made me extremely satisfied and I can only imagine as acting agent of the seller, what services they have provided to the seller! I would highly recommend them and would definitely use their services if available in the future.... Read more
Buyer
28th Jul 2020 (4 years ago)
A Fagbenro
Excellent Service.... Read more
13th May 2020 (4 years ago)
W Hudson
Steve and his team are very professional and pro-active. They operate with a very hands on approach, making the whole letting process seem seamless. They don't just stop there, their aftersales service is second to none which is why I wouldn't deal with anyone else! You are definitely in a safe pair of hands when you use Lux Homes!... Read more
Landlord
4th May 2020 (4 years ago)
J Ayisire
Couldn't fault Lux Homes in any way.
The Staff are just brilliant. They are a selected group of professionals, doing what they know best, 'Custormer service'
I will recommend Lux Homes any day... Read more
11th Mar 2020 (4 years ago)
B Rolls
Lux Homes sold our property on the first viewing and we found the team to be very helpful and professional throughout the sale. Would definitely recommend them... Read more
Seller
5th Feb 2020 (5 years ago)
Ginsheri
Alex at Lux was first class throughout the sale process. He was always happy to assist and provided constant communication. I have no hesitation in recommending Lux Homes as the first choice destination for anyone selling their home. Great service and great value!... Read more
Seller
4th Feb 2020 (5 years ago)
C Williams
Mum and Dad sold house with Lux Homes very friendly and helpful service. Would recommend 100%. From Lorraine Williams... Read more
Seller
24th Jan 2020 (5 years ago)
G James
I recently bought a property via Lux Homes and i genuinely could not fault them in any way shape or form. All the staff were absolutely brilliant from start to finish! Alex was absolutely fantastic despite me pestering him constantly :) He literally could not have done more and kept me sane throughout. He truly went above and beyond what anyone could have expected from him and in total honesty even if i could leave 6 stars i still think id be doing Lux Homes a disservice - Absolutely stellar service could not recommend him and the team highly enough!... Read more
Buyer
8th Jan 2020 (5 years ago)
B Luxford
I chose Lux Homes for their personal touch, which most well known estate agents lack or don't have. Lux Homes also went above their general duty on a certain part of the sale. Highly recommend.... Read more
Seller
18th Nov 2019 (5 years ago)
A P
Alex and his team is fantastic.The entire buying process with them was excellent. We felt very well supported and were kept informed all the time.The team always answered our calls,emails and texts promptly. We would highly recommend them.
<br>Regards
<br>Ajay... Read more
Buyer
9th Nov 2019 (5 years ago)
J Diss
I met Alex Glover of Luxhomes, and he gave me a service that I would not generally, from my past experiences, expect from an estate agent.
Professional, Honest, Reliable, Outgoing and Forthright..and he delivered!
It was enough for me to dispel my views, of never to trust an estate agent!
Luxhomes with Alex Glover, is a credit to the business and proffession.
You need a good service? Go there first ..you won't be disappointed.... Read more
8th Nov 2019 (5 years ago)
D H
Best experience I’ve encountered with an estate agents by far. All of the so called ‘well known’ estate agents locally should take note and see how an estate agents should be run and the staff are so professional and informative every step of the way and nothing is ever too much trouble for them. Made the whole process so easy! 100% recommend LUX homes to anyone buying/selling or looking to rent. You won’t be disappointed and I know first hand how frustrating most estate agents can be so thanks again! :)... Read more
6th Nov 2019 (5 years ago)
M Petruccio
If we could have given 6 stars we would have, Alex and the team certainly provided us with a first class service from start to finish. Premium quality marketing of our property, fully accompanied viewings with regular feedback and updates, making the sale totally stress free. We also received a call from Alex, asking how our move went and how we’re settling into our new home. Would highly recommend!! Big thank you Alex.... Read more
Seller
24th Oct 2019 (5 years ago)
T Bright
Alex and his team at Lux Homes were fantastic. They managed to sell my home very quickly and efficiently where other so called big names struggled.
Lux Homes spared no expense when selling my home, using the best methods on the market and a top class photographer which definitely made the difference.
I would recommend Lux Homes every day of the week, first class service and a very knowledgable team who make you feel comfortable and deliver results.... Read more
Seller
7th Oct 2019 (5 years ago)
M Lawrence
Alex and the team at Lux Homes were extremely helpful and professional with our house move. Helped take the stress out of the whole process and I would am happy to recommend Lux Homes.... Read more
27th Sep 2019 (5 years ago)
S Sahota
Alex and the Lux Homes Team have been fantastic, by far the best estate agents I have dealt with. In the end we sold our property and bought our new property through them. And it’s been the smoothest property purchase. The communication is great and they are friendly, professional and on the ball. My wife and I highly recommend these guys.... Read more
Seller
24th Jun 2019 (5 years ago)
V Rolls
Very friendly staff and good response. Would recommend... Read more
14th May 2019 (5 years ago)
J Martin
I have just let my property through lux homes and I can not rate this company enough, having rented my property through many other local agents in the past, the service I received was amazing, from finding me a tenant to giving me first class advise, I would definitely recommend to use lux homes for selling and renting to family and friends, I know I will definitely use them again as I found them to be very professional and everyone who works there will go the extra mile, if you want service and advice lux homes are the ones to use.... Read more
Landlord
16th Apr 2019 (5 years ago)
Sarah
We were impressed with the professionalism of Alex from start to finish.
Great communication, professional photos used for marketing and someone from the team accompanying all viewings. We highly recommend Lux Homes, they really do add the personal touch.
Thank you Alex and the team!... Read more
25th Feb 2019 (5 years ago)
T I
Dealing with Lux Homes has been a great experience, from organising the viewing, the admin, the whole process has been second to none. Aislin has been excellent! a great credit to the management who hired her.
I would recommend Lux to anyone looking for a professional and prompt service.
Collins... Read more
16th Feb 2019 (6 years ago)
A Jago
We used Lux Homes to sell our property. The team at Lux Homes were excellent and professional at every step. We couldn't have asked for more. Would highly recommend... Read more
Seller
14th Feb 2019 (6 years ago)
A Canlas
Extremely efficient and professional service - they were on hand to provide assistance throughout the whole process, even when other third party service providers delayed. I would not hesitate to recommend their services to any landlord.... Read more
Landlord
1st Feb 2019 (6 years ago)
S Legg
Excellent, professional service from a young team who are very motivated to give you the best experience you can have when selling your property. We sold through Lux after having a very impersonal experience with other high street agents and found the whole team to give every effort to make the selling process as smooth and personal as they possibly could, they were always available with advice and speedy responses. Thank you Alex and the team!... Read more
Seller
3rd Jan 2019 (6 years ago)
J Brown
I purchased my first home through Lux Homes - Alex Glover kept me up-to-date throughout the entire process, which made my experience as a first time buyer a pleasant one. Alex helped orchestrate an efficient completion date, which was complex considering the number of parties involved in the chain. Thank you Alex!... Read more
Buyer
3rd Dec 2018 (6 years ago)
K azad
Aislinn was very helpful with my move. Lux Homes are a friendly and professional team.... Read more
28th Nov 2018 (6 years ago)
J Measures
I sold my flat through Lux Homes and Alex Glover was excellent from start to finish. He was friendly, very professional, spoke honestly and kept us informed throughout. I was very pleased with the Rightmove listing, and Alex did a superb job chasing everyone involved in the sale to get to completion. Invaluable service! I would highly recommend using Lux Homes as your estate agents!... Read more
Seller
26th Nov 2018 (6 years ago)
D Stanley
I received wonderful help from Alex. He helped me put my home on the market stress free. Alex is excellent at his job and I will be passing his details onto friends and family who wish to buy/sell there house - Thank you for your help.... Read more
Seller
20th Nov 2018 (6 years ago)
M Perry
Very professional, pleasure to work with! Look forward to working with you in the future... Read more
29th Oct 2018 (6 years ago)
V Stratford
Alex Glover and his team worked tirelessly to help us sell our property. From start to finish Alex advised us and kept us up to date with developments. I wouldn’t recommend anyone else. Best estate agents around!... Read more
Seller
23rd Oct 2018 (6 years ago)
Z A
Thank you Lux Homes for an outstanding experience. Huge thanks to Alex for going above and beyond to ensure my move was as smooth and hassle free as it was! Quick and easy process moving into my new home and very prompt correspondence thereafter. Such friendly and helpful individuals and a truly impressive service.... Read more
Tenant
22nd Oct 2018 (6 years ago)
M Bartholomew
Great experience with Lux Homes. They found a responsible tenant very quickly and have managed the property excellently ever since. After some pretty bad experiences with a number of other estate agents this was a breath of fresh air. Alex has been on top of his game.... Read more
Landlord
22nd Oct 2018 (6 years ago)
L Girkin
Excellent experience with a good personal service dealt with in a professional manner. Good communication to keep you informed of progress. Would highly recommend.... Read more
20th Oct 2018 (6 years ago)
J Girkin
Brilliant service for nervous first time buyers. Great communication throughout the whole process and they made it stress free!... Read more
Buyer
11th Oct 2018 (6 years ago)
C Redmond
I found both Alex & Aislinn very professional, kind & they understood all my needs. They did an excellent job and I would most certainly use Lux Homes again.... Read more
14th Sep 2018 (6 years ago)
O Okonkwo
My Experience with Lux Homes was Super!! I used the letting service as I needed a place to rent. I dealt with Alex and Aislinn together they made the process fast, easy and efficient. They did their best to explain anything that wasn't very clear to me (including a few clause in the contract) as it was my first time renting a property on my own and I needed a place to stay fairly quickly. They have a great professional relationship with the landlord which made it easier for me to communicate a few minor adjustments needed to be done in the property in order for me to move in. I am very pleased with the collective effort of Alex, Aislinn and My Landlord to help me move into my new home. Therefore, I will be recommending their service to anyone who needs it.... Read more
Tenant
21st Aug 2018 (6 years ago)
M Stroud
Highly recommend Lux Homes. Their service from start to finish was exceptional and would definitely use again when selling my home... Read more
Seller
12th Aug 2018 (6 years ago)
A Street
Alex sold my house and it couldn’t have been simpler. Absolutely no stress. Best estate agent I have ever used.... Read more
Seller
10th Aug 2018 (6 years ago)
K Orley
Fantastic from start to finish. Kept me in the loop with everything. Very professional and friendly service and I was blown away with my advert on rightmove. Thank you for getting my house sold quickly.... Read more
Seller
27th Jul 2018 (6 years ago)
C madden
Very quick and efficient. Everything was dealt with by Alex and Stephen who got back to me very quickly and helped with any questions asked. I would definately recommend Lux Homes if your thinking about moving. 5* all the way!!! Cant thank them enough for helping me into a great home ????????... Read more
5th Apr 2018 (6 years ago)
A Quraishi
Can't thank Stephen and the team enough at Lux homes for selling our home. They were extremely professional and kept me up updated all the time throughout the whole process. I would highly recommend them to any other home owners looking for a smooth and stress free sale. Thanks again!!... Read more
Seller
19th Mar 2018 (6 years ago)
K Hawkins
I recommend Lux homes for the first class service we received when selling our home.
Alex is energetic, honest and reliable and most importantly Efficient.... Read more
Seller
7th Feb 2018 (7 years ago)
M Me
I had to liaise with Alex from Lux Homes frequently as the property I purchased was being sold through Lux Homes.
There was a large chain and a very tight deadline to 'complete' with a threat of the chain collapsing if we didn't complete on time.
Alex from Lux Homes was seriously on the ball! He chased all solicitors, kept everyone up to date and worked harder than anyone (including some of the solicitors) to make this happen.
If it wasn't for Alex we would not have met the completion deadline.
I would highly recommend Lux Homes as your chosen estate agents.... Read more
Buyer
5th Feb 2018 (7 years ago)
P Cornish
Have worked with Lux homes now for a good period of time and can honestly say they have been excellent in every way.
New tenants are found in a very short period of time so the apartment has never been empty.
Any issues arising from tenants are dealt with speedily with no fuss and with minimal involvement from myself. This is exactly what a management company is paid for. To take the stress out of the owners hands.
If we keep receiving this type of service, I can see us working together for a long, long time.... Read more
Landlord
19th Dec 2017 (7 years ago)
F Onwuchekwa
I received a very good service from them. They were professional to the core. They kept me informed throughout the process and was always at hand to provide updates and sort out any problems that I encountered. I would wholeheartedly recommend their service to anyone. You will not be disappointed.... Read more
14th Dec 2017 (7 years ago)
V Roberts
Excellent service and support. I would highly recommend Lux Homes.... Read more
4th Dec 2017 (7 years ago)
N Broadway
First place of our own an lux have been amazing could not wish for better 10/10 and Steve himself is a lovely bloke... Read more
Tenant
4th Dec 2017 (7 years ago)
K Tharsan
Absolutely fantastic service by Steven. Cannot ask for a better Estate Agent. He takes the time to explain all the details and takes the utmost care in all his properties. Such peace of mind knowing our house is looked after by those who treat it as their own. Steven has found us great tenants and we are ever so grateful! Thanks Steven!... Read more
Landlord
1st Dec 2017 (7 years ago)
L Dabner
Good customer service and very self explanatory with setup and fees - no hidden charges. Flexible with deadlines and e-tools make life much easier when you’re on the go! Supportive with wider issues and always available on the phone. Thanks for a smooth transition.
Best regards,
Laura (Hornchurch)... Read more
30th Nov 2017 (7 years ago)
D Webber
Rented my property through Stephen. Very helpful and knowledgeable. Very reasonable price. Would definitely use again and recommend to others.... Read more
Landlord
29th Nov 2017 (7 years ago)
J Brown
Certainly a five star review. As a first time landlord, I was helped through every step by a professional team who were always available and in touch, without being in the least bit pushy. They took care of everything, from advertising the property to finding suitable tenants and finally sorting out the change in utilities. They made the whole process stress free and were charming and polite throughout. I would certainly recommend them... Read more
Landlord
29th Nov 2017 (7 years ago)
D Harvey
Alex provides an excellent personal and professional service at all times - highly recommended... Read more
28th Nov 2017 (7 years ago)
A Alger
As a first time renter I was concerned about the process and what was expected of me. Alex was very knowledgeable and made me feel comfortable steering me through everything to complete within three days of viewing. As a letting agent Alex is always proactive and very quickly follows up on any issues with a speedy resolution. I highly recommend Lux Homes for all your property needs.... Read more
Tenant
27th Nov 2017 (7 years ago)
A Phillips
I just let my property through Lux Homes and received a great service. This was the first time I have let a property an I was really nervous about it. They made me feel like my property is in good hands and I got more for the property then I was expecting. Really happy customer... Read more
Landlord
28th Apr 2017 (7 years ago)