Mike

Rented a property through this branch for 8 years and the simple fact is when the landlords pay the estate agents, the estate agents don't want to bite the hand that feeds them. So when you go to them with issues Martin and Co are not great at getting them sorted, through fear of annoying the landlords with nothing but problems. And because there are plenty of other estate agencies out there that the landlords can go to, they seem wary not to rock the boat.
They were never rude to us as tenants. However, weeks after moving in we had issues with rising damp and mould, especially in the bedroom, the walls of which always felt cold and wet. We were simply told it was because we were not putting the heating on enough or opening the windows enough.
Fast forward four years and the same problems were persisting though we were managing with a lot of effort. We did, however, also find out from a tradesman who serviced the boiler every year that the flat had flooded just weeks before we moved into the property through a burst water pipe that sat on the other side of the bedroom wall.
We were not told anything about this prior to moving into the property. We, as mentioned before, had consistent issues with mould and damp and were now finding out 4 years later that there was a big contributing factor to these issues that was hidden from us by both the landlord and Martin and Co.
Needless to say I was very unhappy and even contacted a solicitor as we had gone to great expense painting the flat with anti-mould paint and purchased a large dehumidifier that would be on for around 6-10 hours a day. Both the landlord and estate agency wouldn't comment unsurprisingly which is sneaky to say the least as it screams out guilt.
So ultimately, I would definitely not recommend using this estate agency if you are a tenant as they will always take the landlords side.... Read more
Tenant
31st Mar 2024 (10 mo. ago)
I have had a long term property market experience with Martin & Co. I have never had cause to regret it.... Read more
Seller
12th Oct 2023 (1 year ago)
bronze2master
Rubbish never go through these people absolute thieves they will take you for every penny rubbish communication don't fix the issues you have I can explain how bad they are if I could give a zero I would.... Read more
4th Sep 2021 (3 years ago)
I Bryson
Professional and helpful staff. Great communication and always friendly... Read more
29th Jun 2020 (4 years ago)
M Lad
Great please to spend time with family. Go buy the fast track £25 pp.... Read more
4th Sep 2019 (5 years ago)
M Geall
As a landlord I cannot praise the team at Martin and Co Burgess Hill high enough, their promptness in letting my property quickly along with their knowledge and professionalism made the whole process run very smoothly.... Read more
Landlord
23rd May 2019 (5 years ago)
O Link
Uninformative, lack of communication and felt slightly discriminated against.... Read more
16th May 2018 (6 years ago)
J Lawes
A very poor letting agent in regards to the tenants, staff were rude and unhelpful to the extent of letting themselves into the flat without having any prior warning or information, when confronted gave the answer "I sent an email it doesn't matter if it got to you" speaking with other tenants with other local companies demonstrated other disparities between treatment of tenants by Martin and co and other letting agents.... Read more
Tenant
31st Jul 2017 (7 years ago)
B George

Quite frankly our experience renting with Martin & Co Burgess Hill has been abysmal to say the least. Communication from staff at the branch has been a shambles, problems took weeks to get sorted. To name a couple, we were left without a working toilet for almost 2 weeks, and were waiting on a replacement oven for approximately 2 months if memory serves. This doesn't include the fact the property had rats, and this wasn't address at all while we lived at the property. Martin & Co would take it upon themselves to let themselves into the property without prior notice, and without any tenants in the house, even though we very clearly expressed after the first couple of incidents, they were categorically not to enter the property without any of us there, or without prior agreement that they could let themselves in. After we moved out, they then tried to charge us over £200 for fixing the satellite dish, which was carried out in the first week we moved in, as it did not work on arrival to the property, and was confirmed at the time, would not be of any cost to us.
I would recommend avoiding Martin & Co like the plague, and I will most definitely not be renting with Martin & Co again. Horrible experience from start to finish, cowboys to say the least.... Read more
Tenant
6th Jul 2016 (8 years ago)