Communication was poor, on more than one occasion they provided information to us and another agent who was advertising a property that we were interested in buying upon selling ours, wrong information, providing details of another property.
Viewings were booked for our property without us confirming the time was convenient, on multiple occasions we had to call to check if any viewings were booked in, when this didn't happen we were given very little notice of viewings (in one instance this was only an hour).... Read more
Seller
1st Sep 2023 (1 year ago)
Awful letting company. We've been renting for a combined 16 years, never missed a rent payment or had deposit deductioned, yet northwood are by far the worst "company" we've had the pleasure to rent from. Most positive reviews are from landlords they represent, not tenants they let to. Will regularly break contractual clauses, no check-in inventory given, harasses tenants with near monthly inspections. Refused to fix the mold issue at the property and try to charge you for the damage. Tried to keep over half the deposit but when disputed kept less than a quarter. Con artists. House was freshly painted when we moved in and they did the same when we left. Painting over the mold and rising damp in the process. Paint would drip off the walls with amount of damp, mold and water ingress. Avoid letting from them, and if you have to, take lots of photos, document any problems you have with them because you'll need it when you move out. Good luck... Read more
Tenant
23rd Mar 2023 (2 years ago)