D pink
just wanted to say nicola is brilliant! quick and easy inspection. she is always lovely and accommodating. see you in 6months... Read more
Tenant
6th Nov 2024 (13 weeks ago)
N Sippitt
Many thanks to Graham & Jade for their continued efforts with our flat. Much appreciated.... Read more
19th Oct 2024 (16 weeks ago)
G Booden
Graham was really helpful with my query. Clear communication throughout.... Read more
8th Oct 2024 (18 weeks ago)
M Stewart

LANDLORDS BEWARE!
I STRONGLY URGE YOU TO RUN A MILE FROM THIS AGENCY.
I handed over an extremely well maintained property to Northwood and 2.5 years later I got back a filthy, mould ridden, damaged property and a garden pushed to the brink of extinction.
An impressive sales pitch from Davinia Taylor and Graham Hill to win my business was the only thing Northwood did competently in the 2.5 years I had the displeasure of working with them. See attached example - I handed over a lush green lawn, here's what I got back (which Northwood deemed 'Fair' in their checkout report).
1. Their vetting and referencing process of tenants is completely unfit for purpose and they will happily place difficult tenants in your property. I quickly began to receive complaints from neighbours about my tenant. When the tenant eventually moved on to rent another property from Northwood, I was not asked to provide a reference (I guess that says a lot about the due diligence they invest in their referencing process).
2. They are unresponsive (it was not uncommon for me to wait three days for an email response) and they are often abrupt when they do communicate.
3. They are completely incompetent at overseeing even the most basic property maintenance - ironically forgetting about some key tasks and in other cases duplicating them (they serviced my boiler twice in 6 months, and billed me for it, of course). I never received an inspection report unless I requested it.
The catalogue of errors and incompetence is too lengthy to list here, but know that after 2.5 years I estimate I spent 90+ hours either dealing with Northwood's errors, chasing them for responses or completing remediation on my property as a result of the tenant they placed.
Ironically for the pleasure of this service they will charge you around 50% more than other local agencies. I have since come to learn from other landlords that there are some trustworthy, reputable local agencies based in Newport Pagnell. Do yourself a favour, learn from my mistakes and run a mile from this chaotic and stress inducing operation.... Read more
Landlord
6th Sep 2024 (22 weeks ago)
J Taylor
We have rented with Northwood over the past 3 years to which we have had a positive experience. We are well looked after as tenants and the issue reporting systems meant any problems were quickly fixed and resolved. Jade is very responsive and ensured everything ran smoothly throughout our tenancy. Would rent from them again.... Read more
Tenant
12th Aug 2024 (5 mo. ago)
M Bennett
Blake Hart great estate agent to deal with highly recommend and professional service... Read more
24th Jul 2024 (6 mo. ago)
A stubbs
Fantastic very helpful staff . All tenants are very well vetted as in 20 plus years I have never had a bad tenant . Monies always paid on time . Questions and repair works always completed on time . Nothing is to much trouble for Jade , Simon and the team . They always find me tenants . Thanks Northwood team especially Jade as I always deal with Jade for being so professional, helpful and for giving me 100 %... Read more
Landlord
22nd Jul 2024 (6 mo. ago)
D V
Good agents, they didn't hassle nor push like most do. Graham was our go to man and he was on hand to help or point us in right direction if he didn't have the answers.... Read more
22nd Jul 2024 (6 mo. ago)
S Kurikkal

I recently rented a place through Northwood Lettings Agents Newport Pagnell and had such a great experience! From the start, the team was super responsive and helpful. They made the whole process really easy and stress-free.
When it came time for viewings, they were organized and gave me all the info I needed about the property.
What really impressed me was how much they cared about finding the right place for me. The paperwork was a breeze too – they explained everything clearly and made it simple.
A special shoutout to Amanda Box – she was absolutely fantastic! Amanda was always quick to respond to my questions and went above and beyond to help me find the perfect place. Her friendly and professional attitude made the whole process enjoyable.
Overall, working with Northwood Lettings Agents Newport Pagnell was fantastic. The team is friendly, professional, and truly dedicated to great customer service. If you’re looking to rent a place, I highly recommend them!
Thanks, Northwood Lettings Agents Newport Pagnell
for helping me find my new home!... Read more
Tenant
10th Jul 2024 (6 mo. ago)
S Dainiene
Letting agent Blake was incredibly understanding and helpful.
Superbly motivated and professional letting agent at Northwood in Newport Pagnell - highly recommend!... Read more
Landlord
26th Jun 2024 (7 mo. ago)
J Walker

Graham Hill of Northwood did a most excellent job for both myself and my partner in the selling of our property in Kents Hill, Milton Keynes.
Unfortunately the buyer chose an ‘on-line’ cheap and cheerful solicitor – to save a little money perhaps – and this caused a great deal of frustration for all of us. The buyers solicitors were very difficult to contact and the sale, which should have been very straight forward and simple with no ‘chain’ on either side (and the buyer desperate to move out of rented accommodation) – took six months to complete.
Conversely, my partner and I chose a local solicitor for the conveyance (a company that we had used for many years; their offices just down the road in Stony Stratford), so they were very easy to contact and visit if necessary.
The sale with our buyers was negotiated and agreed in December 2023. Finally, everything went through with exchange of contracts and completion in early May 2024.
Thank you Graham Hill – you and your company did an excellent job.... Read more
Seller
17th Jun 2024 (7 mo. ago)
A Dana
Thank you so much for your support ! Definitely recommend 10 out of 10!... Read more
C Screciu
Bad experience, I call for rent property after view,talk I will send e-mail for apply holding deposit ,not happening, call against 3 hours,spoke is gone,no advise or call for advice.... Read more
Tenant
2nd Mar 2024 (11 mo. ago)
S cook
Extremely helpful and informative... Read more
19th Jan 2024 (1 year ago)
R Siracusa
An honest fart would be more helpful than the staff that work for this company.... Read more
19th Jan 2024 (1 year ago)
R Siracusa
TERRIBLE experience. Since being contracted had nothing but hassle and complete attitude from staff. Constant head ache of staff being unorganised and not wanting to help. AVOID AVOID AVOID.... Read more
19th Jan 2024 (1 year ago)
A Banku
I have been renting with Northwood for few months now and I must say, I'm really happy with their service. Special mention to Amanda Box who showed me the property. She was soo knowledgeable and no question seem too hard for her. Thank you Amanda for all your help and also the team.... Read more
Tenant
20th Nov 2023 (1 year ago)
D Delia
From the first day my husband and I arranged a viewing with Amanda, we knew we would be working with a professional. She went above and beyond to help us find exactly what we needed and even more than we hoped for. She understood that we came from another city and was very flexible with the schedule, as we could only arrive at certain times to view the property. Amanda is friendly, reliable and approachable, she never failed to pick up the phone or call back and answer all our questions.
Thank you Amanda for making this process easy and doing everything you could to help us move into our new home in a short amount of time.
We will highly recommend you. Thank you. Ioan & Delia... Read more
Tenant
13th Aug 2023 (1 year ago)
L Abbotts
As a tenant of northwood I cannot fault them at all! I have rented two properties through them now and hope to continue doing so until the time comes to buy, which I will be hopeful to use these again!
The members of the team I have dealt with have always been so helpful. Nicola the lovely lady who comes to do our inspections has always been really friendly.
They are always contactable and any issues I have had over the years are dealt with promptly.
Would recommend Northwood to anyone looking to rent buy or sell a property.... Read more
Tenant
3rd Aug 2023 (1 year ago)
Z maj
Customer care, reliability and professionalism all zero. Stay away from these street kids.... Read more
7th Jul 2023 (1 year ago)
D Namalueso
The house is very comfortable and safe place to live. It gives me peace of mind. They respond to complaints.
The inspection was conducted by Nicola today. She is very respectful and interactive! She is also cheerful and soft spoken.... Read more
Tenant
28th Jun 2023 (1 year ago)
Jan
brilliant staff, very helpful, made renting easy... Read more
Tenant
9th Jun 2023 (1 year ago)
A Landells
Great letting agents, very understandable and have been very flexible. The agent Nicola White from Northwood Milton Keynes is absolutely lovely and do not dread inspections as I get to see her :)... Read more
Tenant
7th Jun 2023 (1 year ago)
A Conway
Nicola white was very friendly and polite.
Excellent member of staff... Read more
31st May 2023 (1 year ago)
L Makin
Always been professional and helpful. Friendly staff would highly recommend for rental property.... Read more
21st Mar 2023 (1 year ago)
K Grant
I was a tenant in a property managed by Northwood and it was an awful experience. Very poor communication. Did not respond when I reported damp and mold in the property multiple times. Staff were very rude when I was not available on the day they had arranged delivery of a washing machine without asking me. Finally they have withheld part of my deposit to fix items I did not break. I would avoid using Northwood at all costs!... Read more
Tenant
21st Mar 2023 (1 year ago)
J Youell
Northwood are going places, i have been on there books for over 13 years now & I've never had any problems with them. The staff are very polite & helpful in what you need to know about there business ???? take it from me, i wouldn't go anywhere else ???? also i would like to say a very BIG THANK YOU to Amanda & Anita for getting me through difficult times x not only can you chat with these friendly & lovely ladies you can have a good laugh with them too x so please all you negative reviewer's get a grip of yourself & show some respect!!!... Read more
19th Mar 2023 (1 year ago)
D Smyth
Served me very well over last ten years... Read more
19th Mar 2023 (1 year ago)
E Hughes
I have been renting through Northwoods since 2011. Have always had positive interactions and they are always helpful and understanding.
Highly recommended... Read more
Tenant
17th Mar 2023 (1 year ago)
M Kuimba
We a? know they are scam artists. They do a good job manufacturing false reviews.
In truth, awful, awful scamners. Ridiculous , horrible horrible people.
ABOUD AT ALL COSTS peo0le ,b... Read more
10th Feb 2023 (1 year ago)
L Frere

WARNING ***Do Not Use These Unscrupulous Agents***
I urge anybody considering using Northwood to run a mile!!
I rented with Northwood for nearly 6 years. Throughout the tenancy they were completely incompetent. Terrible communication, not fixing and resolving repairs in a reasonable timeframe or not at all, and just unprofessional in all aspects of a letting agent.
I decorated the property we rented myself to a high standard, because they were unwilling (see above). I spent my money and time doing this. When we moved into the property it was absolutely filthy.
The landlord decided to sell the property this year (Probably because we had decorated it and it looked so nice). Luckily enough we were buying our first property anyway.
When we vacated the property, we made sure to leave it in good condition throughout, however, Northwood tried to take 95% of our deposit for unjustifiable reasons. Thankfully our money was protected by the DPS and luckily they went with the FACTS and evidence I provided and not Northwoods erroneous and incompetent effort to steal our money.
So please, trust me when I say, avoid these swindlers, there are far more capable letting agents out there.... Read more
Tenant
7th Nov 2022 (2 years ago)
C Robert
I have been with Northwood for years and I can say they have an amazing team. Always helpful, professional and polite. I highly recomend them.... Read more
18th Jul 2022 (2 years ago)
L Kilbane
I want to say a huge thank you to Graham and the team at Northwood. We bought our first home with their help and it was brilliant knowing they were there to push the process along when things slowed down (through no fault of theirs). They really were fantastic.... Read more
16th Jul 2022 (2 years ago)
A Lord
Big thank you to Vasty for always being helpful, polite and positive whilst on the ball with repairs keeping me updated! Great communication, Brilliant Service even through lock down. Big big thank you to Vasty and all the team at Northwood Milton Keynes !... Read more
12th Jul 2022 (2 years ago)
A Marjan
Bunch of cheaters.
If you don't like your money then pay them deposit and forget your deposit. I rented a property and send them all the pictures at check in with the issues.
But wait, when I left the property they charged me with the issues I already mentioned while moving in. I showed them the moving in form with all the photos but they still tried to deduct my money.
Better avoid.... Read more
8th Jul 2022 (2 years ago)
D Morel
as first time renters, me and my partner used northwood to get our home, we first spoke with Graham who showed us our house in a professional and approachable way, something we really appreciated doing this for the first time. the rest of our application process was dealt with by Anita, who has is also incredibly professional, and dealt with all of our silly questions with zero judgment and in great detail, which put our minds at ease, this process is not something we could’ve done without her, and the entire northwood team. if you’re looking at a letting agent i would direct you to northwood in a heartbeat.... Read more
11th Jun 2022 (2 years ago)
N enyi
As a new migrant to the UK, I expected it to be difficult to find a house and settle in but the Northwood team made it seamless. From the moment I contacted them about a property I was interested in, they went above and beyond to provide great service. Even after moving into the property they stayed in touch to ensure all was well and were on hand to resolve all issues I reported at the property promptly. Special thanks to Vasty and Anita for their excellent service.... Read more
Tenant
28th Jan 2022 (3 years ago)
X Graphics
From the moment I contacted Northwood, I was greeted with a professional, dedicated and knowledgeable team. Special thanks to Davinia and Graham who were easy to contact and made great suggestions throughout the process. I have know completely changed my view on Estate agents (they are not all bad) and will always recommend this company to any friends and family looking to sell their house.... Read more
Seller
25th Jan 2022 (3 years ago)
J Conti
I am a Landlord and over the years Northwood have looked after\managed a number of properties for me. I can honestly say that I have always had a good experience when dealing with the various team members. I have been particularly impressed lately with Vasty and the way she has dealt with my property maintenance issues. She is always polite and gets my issues sorted out really quickly, politely and honestly. Keep up the good work Vasty, Davinia, Anita and the rest of the team!... Read more
Landlord
7th Jan 2022 (3 years ago)
A Bladon
Such a wonderful company to deal with.
I have spoken to a few estate agents in my search for a rental property and not one agent took any notice of what I was actually looking for or came across very friendly however, DIvinia from Northwood actually took the time to talk to me and came across friendly and genuine.
She was so professional and confirmed our viewing straight away.
If all agents worked to this standard the whole process would be more enjoyable and a lot less stressful.
Thank you Divinia for your help and 5 star service... Read more
6th Jan 2022 (3 years ago)
P Henka
The best agency ever. Always quick reaction, help and kindness. There's is no problem if you need support at the night, on holiday or Christmas. They are there to help you and make the best customer service. Thank you Vasty for help with my fridge issue. Fully recommend!... Read more
6th Jan 2022 (3 years ago)
L Kathryn
Best firm ever!! Had prompt replies and great customer service. Graham, Anita and Vasty were super helpful and got me sorted quickly. Can’t thank them enough:)... Read more
7th Dec 2021 (3 years ago)
M Eales
Northwood have been brilliant from the first conversation with Graham to arrange a viewing.
The help, advice and assistance I received from Anita and Amanda during the application process was first class.
Since picking the keys up from Davinia, I have always been welcomed with a friendly smile and continued support from all of the team.
Thoroughly professional throughout, all done with a warm and generous family oriented approach. Not forgetting Alan for his valued contribution and information.
To summarise I would highly recommend Northwood to all Buyers, Sellers, Tenants and Landlords.
Many thanks to you all for your professional yet personal touch.
Mike.... Read more
28th May 2021 (3 years ago)
C Plummer
We received an outstanding service from Northwood during the purchase of our first home. There was great communication throughout and they were on the ball with chasing solicitors - an overall amazing team. Davinia even left a card and gift in the property when we got the keys which was such a lovely personal touch. Thanks so much Davinia, Catherine & Anita. We highly recommend Northwood to anyone looking for an Estate Agent!... Read more
Buyer
21st May 2021 (3 years ago)
G Hill
I have been a Landlord on the Guaranteed rent scheme with Northwood for over 7 years, it is has been a hassle free process, having such financial security during COVID has been invaluable to me. Davinia and her team have been amazing and helpful throughout, nothing is too much trouble I cannot recommend them highly enough. Thank you... Read more
Landlord
2nd Mar 2021 (3 years ago)
D Jeffryes
I would like to thank Christina Anita and vasty of Northwood Milton Keynes for all there help in my move and sorting out the problems I will be staying with you guys for a long while lol... Read more
Tenant
12th Feb 2021 (3 years ago)
R Pullinger
Northwood lettings are amazing, considering current circumstances around covid, they always go out there way to be quick with responses, The team are friendly and polite, I would highly recommend Northwood,... Read more
6th Feb 2021 (4 years ago)
V Dahake
I would like to thank Catherine,Anita and Vasty at Northwood for great assistance. I appreciate the ability to sort out any issues! Thanks for your support and professionalism! It’s a pleasure to work with such a great Maintenance Team. Would absolutely recommend Northwood to any tenant and landlord!... Read more
4th Feb 2021 (4 years ago)
S Jones
I honestly can’t fault the incredibly professional and efficient service I’ve received from Northwood. From start to finish the experience has been flawless! When going through a particularly tough time last year Davinia, Catherine, Gary and all of the team helped me to find the perfect home.
Not only was I impressed with the speed at which everything moved but most importantly for me the friendliness and kindness that was provided will stay with me forever. Davinia and Catherine listened to my needs and showed such attention to detail.
As well as having wonderful service and value for money I’m lucky enough to feel as though I’ve gained friends too so win win for me! Thank you team Northwood!... Read more
3rd Feb 2021 (4 years ago)
C Thomas
I moved into a Northwood property in July 2020 and the transition was so smooth and uncomplicated. I dealt with Catherine Wade at first who is the loveliest lady you could ever meet. She showed me around the beautiful property and got things wrapped up really quickly. Any small problems were ironed out and dealt with transparently. I had a couple of maintenance things that needed to be dealt with in the apartment and they were deal with fast and I mean fast much better than my previous letting agency who could not care less. Vasty Ababio is excellent for repairs and maintenance, don't know what I would do without her, any problems ( and there have been very little) have been dealt with quickly and efficiently. Thank you Northwood for such an excellent service and lovely home you are such a step up from my previous landlords who could not care less. If you want an efficient, responsible and caring lettings agent you could not do better than these guys.... Read more
Tenant
1st Feb 2021 (4 years ago)
M Property
Northwood went downhill fast after Neil, their best sales manager left the company. The company director and staffs are incomplete and arrogant. They do not help to collect rent, process check out or chasing arrears. They don’t even know tenants have moved out after months. Northwood has definitely become the worst estate agency we ever used.... Read more
Landlord
30th Jan 2021 (4 years ago)
A Sapwell
Vasty is a credit to Northwood , she provides the best service I have experienced with them !
She listens and offers clear and honest advice and instructions
I always finish my conversations with her feeling heard and reassured... Read more
3rd Dec 2020 (4 years ago)
S Thomas
Do not use this agent. They are theives.... Read more
4th Oct 2020 (4 years ago)
H Bhikha
I have a few properties that are managed through Northwood Lettings in Newport Pagnell. I have to confess the staff (and Vasty Ababio in particular) makes my life as a Landlord easy. I have worked with Vasty for over 5 years, and her communication and professionalism is par excellence. I experienced no issues with Northwood and the team keeps me informed and up to date of tenant changes, repairs and maintenance..
Thank you Vasty & the Northwood team.... Read more
Landlord
11th Sep 2020 (4 years ago)
M Ibok
The maintenance team are excellent. Very quick to respond to issues and go out of their way to make sure they are fully resolved. Vasty is especially helpful and professional.... Read more
19th Aug 2020 (4 years ago)
S baxendale
Cannot recommend Northwood enough more to the point a lovely lady called Vasty. I reported a problem and she immediately rang me up taking all the details, she communicated efficiently with me regarding landlords thoughts and feelings (she made effort to not only ring but email me too) and was able to put a plan in action about how to sort the issue within a reasonable time scale. I must also say how lovely she is and really listens and cares, felt so at ease and she has been so professional.... Read more
Tenant
3rd Aug 2020 (4 years ago)
T Ark
reported a maintenance problem and they were quick to help solve it. Thank you very much... Read more
20th Jul 2020 (4 years ago)
M harouache
Really pleased with service and Vasty Ababio she was very very helpful... Read more
20th Jul 2020 (4 years ago)
M Webster
We have let our property through Northwood for many year's and found Vasty to be very helpful and speedy when resolving a leak in the boiler. Keeping myself the landlord upto date at all times as well as the tenant. An excellent communicator who I can see to be an asset to Northwood.... Read more
Landlord
2nd Jan 2020 (5 years ago)
N raichura
I'm a landlord and Vasty deals with all of my queries very quickly and efficiently. I'm very happy with the help and support i get.... Couldn't be ask for more... Read more
Landlord
31st Dec 2019 (5 years ago)
G harrington
I have been using Northwood to manage my property for 10 years or so. Great service and they handle everything for me only checking if there are any costs involved. The contractors they use are all a good price and without issue. This is important to me because its an old house and I am abroad so I cant get involved in any issues.... Read more
Landlord
7th Nov 2019 (5 years ago)
Julia
I have been using Northwood for around 15 years and they always find me good tenants, are swift in marketing the property and sorting everything out prior to the new tenant moving in, thereby keeping the void period to the minimum. Catherine Wade has always been helpful and professional in all our communications.... Read more
Landlord
25th Jul 2019 (5 years ago)
B Atolagbe

I've had the most stressful experience with Northwood and quite shocked at their un-professionalism and high-handedness. I gave them my property to manage under their guaranteed rent but had to break the contract before it ended (unforeseen circumstances). They made the process so difficult both for me the landlord and the sub tenant. They'd out-rightly lie in the communications and make it seem like the sub-tenant was being difficult so they could get the most they could from me. Davinia Taylor in particular is so rude, inflexible and overall unpleasant. After we agreed on breaking the contract and I paid Northwood the full amount of their commission for a whole year - £1400 (pretty much getting paid to do nothing), they continued to draw out the process and wouldn't handover the property back claiming it was being cleaned. I basically gave them a brand new property and in just 3 months I got back a property with holes in the walls, writings, scratches, dirty etc (see pictures). There was no check out report as i had with other agents and no courtesy call about the things that were destroyed. In a nutshell, you want to stay away from this company as they provide a very bad service and are very disrespectful to their clients. They act like they are doing you a favor when in fact they get paid for every service they render. They obviously only care about the money and don't spend enough time on their relationships.... Read more
Landlord
24th Jul 2019 (5 years ago)
R Jenkins
We are so glad we found Catherine of Northwood, as she was professional and knowlegeable. She obviously knows the rental market extremely well and marketed our rental at the correct price, thereby getting the property lots of interest and it was let really quickly. She was always easily contactable and gave feedback and explained everything including all the new laws on letting. She got us quality tenants and gave us expert advice and I would highly recommend this rental agency.... Read more
Landlord
29th May 2019 (5 years ago)
B Pócsik
Catherine was brilliant, we love the apartment!... Read more
Tenant
4th Apr 2019 (5 years ago)
H Overall
Catherine was so helpful and lovely when I was looking for my flat, made me very welcoming and let me veiw the property with no rush. Helped me and my partner get the a property to make our home! Defiantly would recommend Catherine and her team!!... Read more
Tenant
28th Mar 2019 (5 years ago)
S Underwood
Catherine was amazing. Lovely lady, very helpful, had us moved in with no hassle. Would recommend these guys to anyone looking for a home.... Read more
Tenant
27th Mar 2019 (5 years ago)
S Manolescu
Catherine Wade helped us to rent a very beautiful house that meets our requirements and expectations and she went the extra mile by organising a viewing on a very very short notice. The after service is very good and professional and we higly recommend Catherine and Northwood.... Read more
Tenant
27th Mar 2019 (5 years ago)
D pizzey
Despite any situation it is always nice to be greeted with a smile and Catherine Wade always seems to manage it.... Read more
26th Mar 2019 (5 years ago)
D stal
Dealt with Catherine Wade throughout and she has been friendly along with being proactive, conscientious and diligent. Along with the rest of the office i have found letting properties a stress free experience.... Read more
Landlord
25th Mar 2019 (5 years ago)
S Luen-English
Great service from Catherine. Would highly recommend Northwood.... Read more
25th Mar 2019 (5 years ago)
Z McCarthy
Catherine wade at Northwood has been a great help. We have rented our property with her over the last few years great service highly recommend.... Read more
Landlord
25th Mar 2019 (5 years ago)
C Pritchard
Catherine was amazing when me and my partner were looking for a place to rent and even when we had to move out she was amazing and helpful, nothing was too much trouble and she would answer any questions that came her way (there were many) I would recommend Catherine & Northwood to anyone looking to rent!!... Read more
Tenant
24th Mar 2019 (5 years ago)
J Darling
Catherine went out of her way to help me, my wife and little girl find a place when the landlord was selling the house we was in. Nothing was to much trouble for her. I have recommended her to anyone who says they are looking to move.... Read more
Tenant
23rd Mar 2019 (5 years ago)
K Street
Holly Wade is always very friendly and so helpful. Any time I need help or information I know Holly will always make it her priority to get it done. Many thanks... Read more
22nd Mar 2019 (5 years ago)
M Anderson
Great service from Catherine Wade, she made the whole experience simple with no stress at all, many thanks Northwood.... Read more
21st Mar 2019 (5 years ago)
E Darling
Excellent service again from Catherine Wade always so friendly, smiley and goes that extra mile to help you! Thank you lovely lady!... Read more
20th Mar 2019 (5 years ago)
R Goss
Good experience, Catherine was helpful and friendly. And the after sales service is fantastic, good to see I can still rely on the original agent to help settle all and any queries. Thank you Catherine and the team.... Read more
20th Mar 2019 (5 years ago)
J T
Catherine Wade was very helpful and professional when I moved house, really good company.... Read more
20th Mar 2019 (5 years ago)
Mark
Utter disgrace of a company!!!
I was employed by Wendy Levio to undertake a repair on a property in London. Wendy said the job was urgent so I said I could come straight away. I went to the property and when I got there she stated she could not get hold of the tent so would call me back to organise for me to come round another time. I rang her later that day at 15.00pm to confirm for me to come back round but she said she had got someone else.
I waited i the area for the whole day because or this and did not get a penny. She then gave me a poor review on my website. The way they treat people is disgraceful do not ever buy or look at renting from theses people they would not give you the time of day if something went wrong.... Read more
2nd Mar 2019 (5 years ago)
C P
My partner and I have just bought our first house via Northwood. As first time buyers, we were extremely nervous... Northwood have given us great support and I was especially impressed prior to contract exchange as Davinia went above and beyond when the solicitors were really slow, chasing and pushing them as much as she could! Catherine was also great, answering all the questions during the initial stages! I would definitely recommend these great estate agents :)... Read more
Buyer
8th Aug 2018 (6 years ago)
Cat
Quite expensive admin fee of £450. Very friendly staff but later realised that we were hardly given that much information on the property we were going for re: working appliances, use of heating. Wanted to move in within a week but then had to chase them within the last few days to see what was going on. But we got there in the end. Northwood from my experience are just a brief introduction to your landlord. You pay, complete your checks and references, then they give you keys and an email address and send you on your way.... Read more
Tenant
27th Nov 2017 (7 years ago)
M Silver
Could not have been a worse service. Utterly unprofessional, and repeatedly lied. They were dishonest enough that they had to reimburse all of their fees and my costs rather than face me in court (I'm happy to share copies of the paperwork with anyone who is interested).
The platinum service is just them creaming off massive profits whilst doing next to nothing, and in our case allowing the house to be trashed and filled with rubbish whilst they marked the inspections as being fine. They then lied about the tenant having signed a new contract to try to force us to give a year's notice to leave them. We've earned £250/month more from the property and had it kept in perfect condition ever since we've left them. I would sincerely recommend avoiding them.
Also, as a general rule of thumb, I would be very sceptical if a company feels the need to reply to critical reviews with insinuations of dishonesty towards their customers, as I can see below this review.... Read more
Landlord
6th Jul 2017 (7 years ago)
G Allenby-Jones

We let a property through Northwood for 4 years. Their fee was supposed to be 15% for an arrangement where they took on the property but guaranteed the rent. After several tenants for whom they increased the rent without informing us, I found out that they had fixed the nominal amount they paid to me but kept 40% of the rent themselves - even after I had challenged them on a rent increase which they told me was not affordable. They used a tradesperson who carried out work of a poor quality and over-charged for it, sometimes informing us retrospectively. Their caveat was always that they could not be held responsible for the work - something which I doubt a court would accept as Northwood were the agent!! When I gave them notice, they ignored it and placed another tenant delaying eventual handover for several months. On the day of the handover, they lost the keys. A sum of £125 held from a previous tenant for damage was not returned, their final excuse bing that I had been overpaid- a statement justified by calculating the pro-rata days they claimed they had paid me - despite the rent being measured per calendar month. They rarely paid on time and I'm just glad to be rid of them.... Read more
Landlord
5th Jan 2017 (8 years ago)
J hatter
I rent a property through northwood and I have nothing but problems and bad service. Very disappointing.... Read more
Tenant
1st Dec 2016 (8 years ago)
A McMurry
We have just bought a house that was sold through Northwood, Milton Keynes. Neil has been extremely helpful during the process. He has provided us with assistance and advice on numerous occasions.... Read more
Buyer
14th Apr 2016 (8 years ago)
S Drew
I have used Northwood on many occasions over the years to rent out my properties. The service provided is second to none. I have always dealt with Catherine, she knows the market well and always finds me perfect tenants. I can not recommended Northwood enough, Thank you Guys... Read more
Landlord
28th Feb 2016 (8 years ago)
A Clifford
Really pleased with the service received from Neil at Northwood. Would highly recommend.... Read more
28th Feb 2016 (8 years ago)
G T
I have used Northwood in Milton Keynes to rent my property out on the guaranteed rent scheme for the past five years and the service has been exemplary.
Having used other agents in the past, I can honestly say that Northwood's focus is definitely on customer service and it is refreshing that Davinia and the team are keen to ensure that customer satisfaction is a priority.
The guaranteed rent gives me peace of mind that my rent will come each month, no matter what. I don't have to consider the tenant's circumstances and this is hugely valuable to me.
I would definitely recommend Northwood Milton Keynes and if I have any issues or concerns, I am confident that Davinia will manage whatever is thrown her way!
5* service!... Read more
Landlord
24th Feb 2016 (8 years ago)
C Solomon
I found my first home through the Northwood Newport Pagnell, Catherine was so kind, nice and easy to talk with.
My experience with Northwood went smoothly, the paperwork easy to read and understand. The ladies from the agency were so nice and helpful.
I would recommend Northwood Newport Pagnell to anyone.... Read more
Buyer
23rd Feb 2016 (8 years ago)
T Thomas
Very helpful... Read more
22nd Feb 2016 (8 years ago)
D Chatfield
We have worked with other rental agencies over a number of years, but none that have provided the excellent level of customer service and attention to detail as the Northwood team at Newport Pagnell. We have mostly dealt with Davina and Catherine who have both been brilliant, but many thanks also to the whole Northwood team for their continuing hard work and support.... Read more
Landlord
20th Feb 2016 (8 years ago)
A Box
I have been renting with Northwood for several years now, and cannot fault the service. The Senior Lettings Negotiator, Catherine found us the perfect home, in what was a smooth, quick and stress-free process, all of which Catherine handled in her stride, keeping us updated at every step of the way. To this end the communication from Catherine and her colleagues was first rate, making us aware of what was happening and what the next steps would be, and the time-frames that I could expect.
All in all a fabulous service which I cannot recommend enough.... Read more
Tenant
18th Feb 2016 (8 years ago)
L S
Many thanks to Neil/Catherine and the team for the great work with regards to my property. 5*... Read more
15th Feb 2016 (8 years ago)
V Durbhaka
Very pleased with Neil's assistance so far with my purchase!... Read more
Buyer
12th Feb 2016 (8 years ago)
L Kalimuthu
This is the 2nd time I've used Northwood and the experience has been fantastic each time. They are so kind and helpful. Thanks Catherine & Simon.... Read more
11th Feb 2016 (8 years ago)
N Kuciauskas
Had very positive experiance dealing with Neil he was very helpful and hardworking sales member. Excellent comunication and everything handled in professional manner.... Read more
Seller
11th Feb 2016 (8 years ago)
M butler
Fantastic service from Catherine who managed communicate between ourselves and the landlord to put together a tailor made tenancy agreement.... Read more
Tenant
11th Feb 2016 (8 years ago)
N Brand
Only used for Purchase, but very helpful, easy to contact and quick to return both emails and calls. Would definitely recommend.... Read more
Buyer
11th Feb 2016 (8 years ago)
A Kimpton
My experience of letting agents is they either care about your views and wishes or it's an uncomfortable sales pitch from the start. When I contacted Northwood my partner and I were in a difficult situation, having been dropped at the eleventh hour on a previous agreement. I explained the situation, we were granted a prompt viewing of a suitable property and secured the tenancy quickly and in time for our initial moving date. The ongoing service has been exemplary; the landlord was contacted quickly when a problem developed and the issue resolved. We have called into the office on a few occasions and are always met in a professional and good-humoured way by all the staff, so it feels easy to pass on any concerns or feedback. No complaints whatsoever and I would recommend Northwood without hesitation.
?... Read more
Tenant
11th Feb 2016 (8 years ago)
L Phillips
Great service as always. Big thumbs up to Neil and Catherine and the rest of the team... Read more
9th Feb 2016 (8 years ago)
M Camfield
Neil was very professional in the recent sale of our property. Neil and his well organised team were friendly and efficient throughout. A simple, hardworking and helpful sales member, highly recommended.... Read more
Seller
9th Feb 2016 (8 years ago)
M D
Very good prompt service from Neil Sippitt, Sales Manager. Would highly recommend.... Read more
8th Feb 2016 (9 years ago)
M J
Sincere thanks to Neil @ Northwood, I found him to be a trustworthy, a man of his word, and straight-forward in our dealings - unlike some other estate agents!... Read more
5th Feb 2016 (9 years ago)
B John
I found Neil very efficient. My house went back on the market on a Wednesday. By the following Saturday he had arranged 9 viewings which resulted in an offer for the full asking price.... Read more
Seller
5th Feb 2016 (9 years ago)
O Baker
The dealings we have had with Nothwood have been excellent to date.
We first contacted Northwood to rent our house, but then decided to sell.
Both parts of the business have been trouble free with Northwood providing great advice & service.
Our house was sold in less than a week, with Northwood taking all the hassle out of the sales process by organising Photography & EPC energy ratings etc.
I'm sure it would be long before we complete!!... Read more
Seller
4th Feb 2016 (9 years ago)
J Nelson
We have had a brilliant experience with Northwood's in Newport Pagnell, When first approached I thought how could a letting agent help sell our property? but thinking about it they have a lot of experience with properties really. Our bungalow sold very quickly and with minimum fuss, I would recommend them to anyone.... Read more
Seller
4th Feb 2016 (9 years ago)
J White
Friendly and professional people. Really helpful and a pleasure to work with.... Read more
14th Jan 2016 (9 years ago)
J Vowles
Thanks for a really professional service - and love the rent guarantee!... Read more
Landlord
31st Dec 2013 (11 years ago)