A Shepherd
Just wanted to say how helpful Prospect (Sandhurst), made our first renting experience. Raia Bradshaw found us a property which matched our criteria and made the viewing, offer and referencing process seamless! The property market at the moment is pretty tough but with Raia's help we found it very quick and manageable. Thanks again for all your help & hard work.... Read more
Tenant
30th Nov 2022 (2 years ago)
E J

I honestly cannot believe Prospects agency are refusing to even arrange a viewing for me because I will be studying and also moving in with 2 children who are not babies!
I have contacted all 3 Wokingham, Bracknell and Camberley branches as these are the areas close to my university. Even though I own my current property and have a guarantor to provide, I can also afford to pay 6 months rent upfront.
But no, I was refused a viewing by the Camberley branch because I have children and was even told by an agent in the Bracknell branch that he doesn't think they can 'legally' rent a property to me because I'm a student! That was after grilling me about the fact that I have children. How absurd is that? Is it now a crime to rent apartments to students with children in the UK???
For goodness sake, I am a mature student studying for a Post Graduate degree with 15 years professional work experience under my belt! I am just livid thinking about the whole scenario!
I never knew discrimination against student-parents was even a thing that exist. But here you go, this is the 21st century, having children and desiring to further your education is not fashionable.
If you are a student with children, save your time and not bother with this agency.... Read more
Tenant
9th May 2022 (2 years ago)
E Grice
Top notch! Trustworthy and highly professional, while making it all a pleasure. Bought and rented my house with this team and so much to thank them for. Call out to Simon West - work with this guy if you can get him!! He's all you'll need in an agent.... Read more
Seller
2nd Mar 2022 (2 years ago)
J Walton
The team were very helpful in helping to agree the lease and made the whole move in process really easy and stress free.... Read more
Tenant
8th Sep 2021 (3 years ago)
C D
Excellent service and communication from Matt, Katie and Sasha especially. Having come from another estate agent to find one that made it look effortless was a breath of fresh air. Superb communication not only during the process of finding a property but afterwards too. Much appreciated!... Read more
1st Jul 2021 (3 years ago)
L Power
These Agents are real professionals and at the same time human beings. I bought a property through Prospect in 2016 and was so happy with the service I stayed with them when I eventually moved on to letting the property. There are many other estate agents in the Camberley area but five years later I wouldn’t change my allegiance. These guys really work hard, earn their fee and are also willing to think outside of the box and go above and beyond the call of duty to make sure the service is individually tailored to needs. We have built good quality relationships of trust professionalism and flexibility over the years, which I value. I want to offer a special mention to Chris Clarke (supported by Matt Spennewyn) on the lettings team and their boss, Simon West; the lettings manager, in the Farnborough office. What a dynamic and effective team they are. You won’t be disappointed.... Read more
Landlord
28th Jun 2021 (3 years ago)
Z Taylor
A member of staff took a holding deposit from myself and my housemate upon our acceptance of a property we viewed with them. Subsequent to this, the agent failed to actually check with the landlord that we were acceptable tenants and therefore the tenancy fell through. 1 whole week later and they still have my holding deposit. The agent we were dealing with failed to refund us on the day that things fell through and we are now 7 days out of pocket and unable to put a deposit on a property elsewhere. Atrocious service, highly unprofessional.... Read more
Tenant
12th Aug 2020 (4 years ago)
U Stagg
Further to the extremely stressful time the COVID pandemic created, this company really took the time to ensure that both me and my landlord were able to come to an agreement. During this already frightful time the company were accountable and professional. This is something that was so important to me already but during the crisis they really proved I was able to rely on them and trust them to keep me informed to the best of their ability. Thanks to their hard work I was able to keep my tenancy running and this is one less thing keeping me awake at night, something I am sure a lot of people can identify with. I recommend this agency should you be looking for assistance with your living arrangements.... Read more
Tenant
1st Aug 2020 (4 years ago)
J Chaplin
Carla Munro and Katie Fox are two lovely ladies that both have helped me with the administration of letting my property. They are both so professional in what they do and extremely friendly and helpful. They are both an asset to the company. I take this opportunity to thank them for their assistance along the way.... Read more
Landlord
26th Jun 2020 (4 years ago)
L Popatlal
Very good letting agent. Personable and responsive. Only ever had pleasant and helpful dealings with them. Our property manager Carla Munro was lovely to deal with and made everything easy for us. Very professional and friendly. Would highly recommend.... Read more
Landlord
11th Jun 2020 (4 years ago)
D M
I have recently bought a house through the sales team in Camberley. The service from arranging viewings to meeting Matt at the house and being shown around very professionally gave me great confidence in sharing my plans to move, financial information and when I had my offer accepted all the updates and communication from both Sean, Josh and Aimee has been superb!!! I have plans to sell in a few years and will absolutely be back in touch!!! I Dealt with Orchards and Romans previously but have no problems in saying that the sales team at Prospect just have the whole package sorted! Thanks again... Read more
Buyer
17th Mar 2020 (4 years ago)
J G
Best agent in town from the very first call! Highly recommended. Despite my constant questions and concerns, the sales team were always so helpful and got me a fantastic offer!!!... Read more
26th Feb 2020 (4 years ago)
H Gorkel
I’ve been really impressed by the service I have received from Josh and the team at Prospect Camberley. They listened to what I was looking for and arranged viewings on good properties. Will definitely recommend to everyone.... Read more
26th Feb 2020 (4 years ago)
D T
I sold my house with Sean and the team. Surpassed all expectations to say the least. My previous experience with other Camberley Estate Agents was a nightmare of disappointment and false promises. Sean and the whole team were completely different and have rebuilt my trust in companies like Prospect. I was convinced to pay a slightly higher rate, but I am glad I did, as not only was the service better, but they actually got me more than I was hoping for. Thank you very much, when I come to move again, there will be no other competition!... Read more
Seller
24th Feb 2020 (4 years ago)
N Gurung
Thank you for helping me buy my first house. I have been impressed with the whole team and mortgage advisor. Sean and Matt made it very easy even though I paid more than I initially wanted, I know it’s worth it and very happy with the house. I will recommend them to all my family and friends, as many other agents didn’t even call me about properties.... Read more
Buyer
19th Feb 2020 (4 years ago)
M Hawker
To Sean, we just wanted thank you for all your help and professional advice during many difficult months of our move. You helped us to achieve a fair price for our home and sustained the purchasers’ interest throughout several tiresome months. But for your own calm and agreeable personality we would not have moved. We wish you good fortune in your career.... Read more
Seller
17th Feb 2020 (4 years ago)
B Burke
Sean, Adam and the team worked especially hard to not only sell our house within a short timeframe but to help us find our forever home. They were also always available to step in and help coordinate the chain during a few difficult issues that arose during the sale/purchase. Highly recommend prospect to any prospective buyers/sellers and would use them again in the future.... Read more
Seller
16th Feb 2020 (4 years ago)
M Harries-Watkins
Matt and the rest of the Camberley team have been very proactive in helping us with the sale of our house. They arranged quite a number of viewings from potential buyers in a very short period of time achieving a number of offers, with one being accepted in under 3 weeks from listing the property. Matt appears to have been instrumental in organising viewings, etc, and helped a great deal to support us with information and overviews so we could make an informed decision when considering and accepting offers. Many thanks.... Read more
Seller
15th Feb 2020 (4 years ago)
We selected Prospect because of their knowledge the local market. We are much appreciative of the Prospect team. Responsive, quick to react to client requests. Kept us up to date regarding viewings. Continued to support during the sale process until completion.... Read more
Seller
13th Feb 2020 (4 years ago)
J SRC
I have been looking for a house to buy for a while now and I must say that Xavier has been amazing in helping us find our home. Job well done... Read more
Buyer
13th Feb 2020 (4 years ago)
Matt
Chris in the Camberley office was quick and efficient in finding my new apartment to rent. He found one in a matter of days, and made the process stress free.... Read more
Tenant
12th Feb 2020 (4 years ago)
P Spennewyn
Sean and his team at the Camberley office all gave me a very professional and personal service, going above and beyond what would normally be expected in what was a difficult transaction. I was kept fully appraised during the whole process with honest feedback provided. Thank you all so much for your hard work, it has been much appreciated.... Read more
11th Feb 2020 (4 years ago)
B Moerman
My thanks and appreciation to the Prospect sales team. Preparing a professional property information sheet took no time thanks to your local knowledge. A buyer was found in just over a month which we found impressive. Thanks also for the ongoing support during the tedious legal process to complete the sale.... Read more
Seller
6th Feb 2020 (5 years ago)
Kim5
Excellent service from all the team at Camberley. Very helpful with professional advice and felt able to contact them at any time which inspired confidence in them.... Read more
14th Jan 2020 (5 years ago)
A Turner
Sean, Matt & Adam all gave a very professional and personal service, individually and as a team. We were kept fully appraised during both our purchase and sale processes, such as viewing feedback which was always very timely and honest. Sean also took the trouble to meet after a few weeks, to give his assessment of the sale progress and just as importantly to hear our feedback, so we could work together on achieving the best possible outcome. Sean and all of his team in Camberley that we've interacted with come highly recommended in all regards.... Read more
Seller
5th Dec 2019 (5 years ago)
C Hannon
Excellent. Shaun was such a great help, nothing was too much trouble. Would highly recommend... Read more
28th Oct 2019 (5 years ago)
T Hunt
We have always found Julie and all the staff at Prospect very professional
and responsive to any requests we have made.... Read more
17th Jun 2019 (5 years ago)
J Allen
What an amazing team. From start to finish absolutely fantastic staff. Mine is a long story, but thanks to prospect we have a very happy ending. Thank you to Simon for personally bringing me my keys, thank you to Katie for sorting things when I was so stressed, but the biggest thanks has yo go to Chris Clarke. You were amazing. Nothing was ever a problem, you actually kept me sane in a very stressful situation, & 48 hour turn around - we'll done you. Am so so grateful. Here's to a happy year on our new home, thanks to you... Read more
1st Jun 2019 (5 years ago)
A Crago
I have had such a smooth journey through Prospect, I bought my first investment property through Adam who was extremely helpful and on the ball throughout the whole process. Once nearing completion I was passed through to the lettings team where Simon and Chase found me a great tenant super quickly! Outstanding, thank you so much Prospect Camberley... Read more
Landlord
25th Feb 2019 (5 years ago)
L Yalden
Prospect in Camberley have been absolutely brilliant I couldn’t thank Ross, Matt and Adam enough! The sale of my home was dealt with very quickly and smoothly from the first viewing to handing over the keys to the wonderfully buyers they found for me. They have been very helpful every step of the way and understood my needs as the customer. They 100% exceeded my expectations, very professional and easy to talk to. I couldn’t recommend these guys enough!
Thank you once again... Read more
Seller
21st Feb 2019 (5 years ago)
N Thurlow
I have just completed on buying a property through Matt at Prospect in Camberley his professionalism, attention to detail and his customer service is outstanding. I have dealt with many estate agents over the years and in comparison I found Prospect to be by far the most helpful and knowledgeable. They really took into account my search criteria and didn’t waste my time, I look forward to working with them in the future.... Read more
Buyer
21st Feb 2019 (5 years ago)
I Luminov
Sold my home in 2 weeks after i’d been struggling to do so with another agency. Would definitely recommend Matt, Adam and Ross... Read more
Seller
20th Feb 2019 (5 years ago)
J dredge
Fantastic smooth experience from prospect in Camberley with the letting of my property.
Simon & Chase were very good at keeping me updated both very professional.
Would highly recommend.... Read more
Landlord
14th Feb 2019 (5 years ago)
A Kidd
I work for DC Law St Ives Branch and have contact with Nicole Puckett at Prospect Camberely on a day to day basis. She is proactive in providing us support and assisting sellers and buyers achieve a smooth transaction. I find her to have a positive attitude towards her work and as such we have an excellent working relationship. Thank you for your hard work.... Read more
14th Feb 2019 (5 years ago)
A Caires
Would have put 0 stars if i could! Property management team are abysmal, we have a property manager that dosent care, dosent ever get back to you, never is available to speak to and takes months to sort out issues.
Honestly... avoid at all costs!! Paid high fees and had nothing but problems from the start and they continue to this day. just to give you an idea, I have sent 3 emails today alone all of which have been ignored.... Read more
Tenant
22nd Nov 2018 (6 years ago)
S w
Chris in the Lettings department at Camberley managed the whole process from getting viewings to securing tenants and dealing with ongoing queries regarding maintenance etc. He was patient and picked up where others failed, best agent I have dealt with in home moves and renting.... Read more
Landlord
1st Sep 2018 (6 years ago)
M Boxley
I called Prospect and spoke to a great guy called Chris who is so easy to talk to and really listened to my needs and what I was looking for. He got me in to look at a property the same day and knowing my personal circumstances he made sure that I got the property I wanted. I met a lovely lady called Jamie at the flat who was in no rush so I felt I could take my time and although she had never been to the property before she was knowledgeable enough in her field to answer many of my questions. I really felt that both Chris and Jamie had my back all the while being very professional in representing their client. My offer was made the same day and the deal was sealed the following day.....quite frankly the least stressful situation I've ever had to deal with. I can't rate these two individuals enough and I would be more than happy to recommend this company to friends and family.... Read more
Buyer
10th Aug 2018 (6 years ago)
M Larin
I highly discourage anyone to deal with this agency. They are not professionals. Not going into details, they cancelled the agreed property with stupid excuse.... Read more
25th Jul 2018 (6 years ago)
J Birkett
Having a fair share of dealing with different estate agents. I can highly recommend these guys. Chris was excellent and very efficient at communication. Making the moving process very easy.... Read more
17th Jun 2018 (6 years ago)
L Roberts
All friendly and helpful unlike other places have been... Read more
12th May 2018 (6 years ago)
D Mace

Looking for my first home to rent was a very nerve racking experience for me. However Prospect Helped me every step of the way. The service has been fantastic, great communication throughout and always personable and friendly.
My interactions include Callum@Bracknell branch, he is very friendly, professional and personable. He provided me with lots of information in regards to renting for the first time, he is extremely knowledgeable, honest in his approach and I felt he provided great advice.
ChrisClarke@Camberley Sent me some properties to view online and although I didn't think any of those properties would suit. I was asked by Chris why that may be. It was really great that he took the time to know what our requirements were. Consequently Chris was able to show us a great property that ticked the boxes ( Which I would have otherwise not viewed) .With his Help , we found our new place!! Again, he is very friendly, professional and personable.
Thank You!! Ryan and I are very excited to move into our new home :)... Read more
Tenant
29th Mar 2018 (6 years ago)
K Sawyer
The team at Prospect have been fantastic throughout the process of letting my property. The customer service far exceeded my expectations from day one. The team kept me updated and provided unprompted helpful guidance and advice . The marketing of my property was excellent and Prospect were very proactive in their approach - sourcing suitable tenants very quickly. I highly recommend Prospect... Read more
Landlord
28th Mar 2018 (6 years ago)
S K
Nick was extremely helpful and had a good understanding of what we were looking for.... Read more
18th Mar 2018 (6 years ago)
A Forrest
I recently sold my property through Prospect, with Gareth from the Camberley branch taking on sales progression in the later stages towards exchange. I wholeheartedly recommend Prospect - and would go out of my way to use them in the future. Gareth was always incredibly cheerful and kept me fully up to date with the status across the chain, and has been a pleasure to work with, in the notoriously stressful time of house moving. Thanks Gareth for pushing everything forward towards a successful exchange yesterday - you've made me a very happy chap!... Read more
Seller
2nd Mar 2018 (6 years ago)
A 313
Excellent service with family qualities to help and establish your needs. Mr. Chris Clarke was so helpful and helped us through each step. Definitely would not have accomplished our goals without Prospect and Chris. 5 stars and an 11 out of 10... Read more
28th Feb 2018 (6 years ago)
A beamish
Very happy with my experience. The team in Camberley office were very knowledgeable and friendly. They were happy to help and answer questions.... Read more
21st Feb 2018 (6 years ago)
J Soanes
Everyone was very helpful Gareth is a credit to the company he chased everyone in the chain and kept us updated every day, when we move again in the future we will most definitely be using Prospect again.... Read more
17th Feb 2018 (6 years ago)
R Warr
Excellent service...we highly recommend....friendly and efficient... Read more
5th Feb 2018 (7 years ago)
H Ronaldo
Just bought my first house through Nick. The service I received was exceptional and everyone was fantastic throughout the process. I would highly recommend using Prospect estate agency when looking for a place around Camberley!... Read more
Buyer
2nd Feb 2018 (7 years ago)
J Price
Fantastic service throughout the office. I purchased my property through Nick, Andy, Shaun and Phil who were extremely helpful and excellent in giving us what we needed/answering any questions. Successfully let the property through Shannon and Chris, who found me a tenant within days. This is my first investment property and couldn't have gone any smoother. Chuffed to bits, I would highly recommend Prospect in Camberley.... Read more
Landlord
26th Jan 2018 (7 years ago)
J Barkley
Sold my house in Frimley and was very impressed with knowledge and service! Their mortgage broker was very helpful and professional. Would recommend again!... Read more
Seller
5th Jan 2018 (7 years ago)
James
Excellent service from start to finish. Dealing with the team at the Camberley branch made the painful and stressful process of moving home that much easier. Thanks Phil, Seymone and team!... Read more
14th Dec 2017 (7 years ago)
D Col
Very fortunately I came across Prospect Estate Agency late in the day. Previous Agency in town had not been successful over a long period of months. With Prospect there was an acceptable offer in less than 10 days and move in less than 4 weeks. This was beyond expectation. Mrs Shannon Hobbs and her team showed suitable flexibility all done with great integrity honesty and professionalism. They handled this letting with no drama but good informed assessment of how to best to let this particular property. They offer a very efficient and business like approach at a very fair fee with checking completed timely and all staff were very pleasant to deal with. Altogether with Prospect it was a stress free experience and I would n’t hesitate to recommend them to anyone Landlord or indeed Tenant.... Read more
Landlord
11th Dec 2017 (7 years ago)
S Norris
Chris at the camberley office was just brilliant, i felt a right nusicence keep going in as this is my 1st time dealing with estate agents but he was brilliant. Thank you.... Read more
11th Nov 2017 (7 years ago)
S Cox
Annoying estate agents. Not sure where they get their information from but it is incorrect. Continuous phone calls saying I had spoken to them 1/2 years ago about selling my house. This is not true, never contacted Prospect about selling my house! House was sold in March and since then we are still getting junk mail through our door (it is even being redirected to our new house). After lots of calls asking to be taken off their mailing list and being assured it would happen I am still getting calls and junk mail! If Prospect could do their job properly they would see the house is no longer for sale and leave me alone. Very irritating!... Read more
20th Oct 2017 (7 years ago)
M Stearn
Friendy and efficient staff made letting to the right tenant very easy. Good to find an agency I'll be pleased to use again.... Read more
Landlord
30th Aug 2017 (7 years ago)
E Grice
A fantastic team who honestly care and do the right thing. This team can be trusted to the last and for my part have changed my life in all the best ways.... Read more
25th Aug 2017 (7 years ago)
G Day
Prospect Estate Agents are highly professional and are refreshingly efficient. From the moment we met Phil (Camberley Branch Manager) we were impressed and all the staff were incredibly helpful. Prospect achieved an offer on our property which we accepted in super quick time. I think this company is light years ahead of the competition and highly recommend them.... Read more
Seller
18th Aug 2017 (7 years ago)
A Chantler
Would 100% recommend Prospect to anyone looking to purchase a property. They were friendly and professional throughout the process. Nick Pipe in particular was absolutely brilliant, he managed to help us overcome a little hiccup in our purchase and I really feel like he was 'on our side' as it were. He was knowledgeable and kept us informed throughout the process - there was no chasing to be done on our part! When we next move, we will definitely be using Prospect and I encourage others to do the same.... Read more
Buyer
15th Aug 2017 (7 years ago)
P Macpherson
Wouldn't hesitate to recommend Shannon and the team at Prospect to anyone letting property in the Camberley/Sandhurst area, and indeed have already done so. We engaged with four local letting agents before choosing Prospect. We were particularly impressed with their local knowledge together with property management expertise and willingness to provide a service that met our needs. They found us Tenants within our required timeframe at the rental we expected to achieve. From our initial meeting, through marketing, viewings and finally to inventory and tenant check-in, they kept us clearly and frequently updated on progress in both a professional and friendly manner.... Read more
Landlord
1st Aug 2017 (7 years ago)
S Bajaj
Chris has been very professional and honest and he delivered through out my journey in renting my property.
Monica... Read more
Landlord
27th Jul 2017 (7 years ago)
S Keble
Started my search by registering my details with Prospect's camberley and sandhurst branches. Within one day I had 3 viewings booked in camberley and 5 in sandhurst. Had my offer accepted through the camberley branch a few days later and have just completed. Phil, nick and andy have all been fantastic throughout the process and wouldn't hesitate to recommend them to anyone... Read more
Buyer
27th Jul 2017 (7 years ago)
N camilleri
Pleasure to used. My contact there was Nick, always helpful... Read more
26th Jul 2017 (7 years ago)
M Whit
We bought our new home through this branch. Nick was brilliant and responded quickly to any questions or queries we had. I did not feel chased or pressured at any point in the process. I will definitely recommend Nick to anyone looking to buy or sell a property... Read more
Buyer
25th Jul 2017 (7 years ago)
R Witty
Excellent experience and service from Shannon & Chris - Thank you!... Read more
2nd Jun 2017 (7 years ago)
S Faulkner
I was very unsure which
Estate agents to choose but I was incredibly pleased with Prospect, Shannon was very helpful and always professional . I also must give credit to Chris who put in a lot of hard work to help me find my dream home. Thanks guys.... Read more
Buyer
1st Jun 2017 (7 years ago)
A Page
Highly recommend! Staff were very friendly and professional.... Read more
7th Apr 2017 (7 years ago)
C McGill
Just wanted to say a huge thank you to Shannon and her team at Prospect in Camberley. We were able to view a property with them within 24 hours, offered and was accepted the same day and will be moving in a week! Shannon really went above and beyond to help us and make sure the property we viewed was right for us, including getting in touch with the landlord about accommodating our cat - something no other estate agent has been willing to do. Very happy with the service and can't wait to move into our new home!... Read more
Tenant
31st Mar 2017 (7 years ago)
C Constable
We have rented our property through Prospect, Camberley for a number of years. Communication has always been seamless. Quite a large error was created by one of the team recently, but Shannon went up and above to sort the mistake which is why we have continued to rent our property through Prospect. I would recommend choosing Prospect Estate Agency to anyone. Thanks again. Charlotte... Read more
Landlord
29th Mar 2017 (7 years ago)
L Wood
My experience with Prospect when selling my house was so much better than I expected. I had weekly calls from Ryan, when he moved to a.different branch and Phil became the manager, he called me to introduce himself and arranged to come to see our house and meet us in person. Our weekly calls continued so that I was keep in the loop at all times. Every member of the team are very professional but we're also down to earth and easy to deal with. All of my phone calls I made to them (and there were many) were treated with the sensitivity that I required. I think I talked to most of the team through out all of this, Kas was fantastic with booking in viewings and keeping me informed, Nick Pipe helped with information when I called in and Andy Murphy kept me sane in the final two weeks, which I found really stressful. Without this great team, I would not be sitting in my new house now enjoying all of the benefits I have from this move. Thank you all so much.... Read more
Seller
24th Mar 2017 (7 years ago)
M Strong
Prospect earned our business by keeping in touch. They made contact regularly to find out what was happening with our properties. They were patient and when the time came we didn't go anywhere else. They have now let both properties and we're very pleased. We are hoping the on-going support lives up to expectations.... Read more
Landlord
9th Mar 2017 (7 years ago)
M Thorpe
have rented a room of prospect due to it being closer to my place of work than my current home, would defiantly not do this again, they provide great customer service and will agree to anything till you pay them, then they disappear and deny all knowledge of what has been said.. we have had many issues with the property from no hot water to flooding and prospect try to do as little as possible to resolve this or any other issue, unless money is owed or there is something they can charge for.
another issue is their lack of knowledge regarding their own industry and what is allowed and not allowed, like trying to force tenants to to sign new fixed term contracts with threats of eviction if new fixed term contract is not signed .
if you have to go wit this company i would suggest getting everything confirmed in writing that they say, and make sure that's on headed paper and not via Email as they wont honour that either... Read more
Tenant
15th Feb 2017 (7 years ago)
C Reichmann

This being our first adventure in property renting, an adventure that has proven to be a very stressful and upsetting.
I am in the service industry and I understand the true importance of correct service. Unfortunately this does not seem to be the case with Prospect Agency, Camberley Branch. The only skills that Camberley seem to hold are filling in forms and sucking money from their clients, a case of unfair trading in the mix too. Lack of communication and concern is a big factor as on numerous times both my partner and I have telephone called, left voicemail messages and emails. Today my partner has tried calling 18 times already. When we do get through (eventually) there excuses are poor, usually that our enquires, there duty of care to us had ‘slipped under the radar’. Perhaps incompetence should be on the agency about page?
This is not acceptable. We started our journey through an agency as a guide, piece of mind and security.
After much energy, patience and trust disappearing in the agency we finally received the keys to our new property. The property was far from satisfactory, it was partly furnished (advertised as unfurnished), cupboard doors not attached, bathroom scale and mould, and past tenants belonging in the draws. Disgusting and dirty. After constant attempts in contact, the agency finally admitted liability for this. This has resulted in us communicating with the landlord directly. Also my Partner and I have been spending every waking hour trying to get the property up to liveable standards ready for my little one to move in.
I could write an essay, but I don’t think I have any more energy to give. This entire journey has been a troublesome one. The level of service and costumer communication disgust me, the way that advisors put the phone down on us, shut us down, leave us in the dark, Finally remove the furniture only to find it back in the property soon after! This is trespassing as we are now paying rent.
Certain members of staff need training on how to deal with customers, Elliott and Toby are not at the standard of being a property Manager.
The only member of staff who has reassured my partner and I is Michael Gallagher who i can say is very good at his job and takes his customers needs seriously.
A little lesson in business to conclude this review. People of Prospect Agency Camberley, those pound signs that you have in your eyes, they need to be followed with the correct service and protocol otherwise such pound signs will disappear from your eyes and your wallets, then your ‘Prospects’ will… well… be non-existent. ?... Read more
Tenant
29th Sep 2016 (8 years ago)
sukhsingh542
Mr Sam very good man... Read more
27th Aug 2016 (8 years ago)
B Schlebusch
Searching for a place to live is generally very stressful but I would like to sincerely thank Prospect Estate Agency - Elliott Garrington specifically - for their assistance in finding us a property that meets all our requirements! The staff are professional, approachable and make the process as smooth as possible! Would definitely recommend them....Thank you Prospect!... Read more
11th Jul 2016 (8 years ago)
MissTee
Worst letting agents they are only after money.... Read more
Landlord
8th Jul 2016 (8 years ago)
J Pullinger
This was my first time looking to move out of the family home and Elliot has made it very easy for me to do so. He was punctual, well presented and a pleasure to be around, his effort's have made me a very happy customer.... Read more
Tenant
4th Jul 2016 (8 years ago)
K Tri
The agent - Elliott Garrington was very professional and unlike many other agents we have met he was very knowledgeable about the property and willing to give us useful advice. I would completely recommend working with him.... Read more
30th Jun 2016 (8 years ago)
O Fox
Excellent service and professionalism by Elliott Garrington Prospect in Camberley, been really helpful always had time for us when we had questions or concerns about the process,
would highly recommend him to anyone looking for an awesome agent.... Read more
29th Jun 2016 (8 years ago)
R Wheeler
Registered our details with this agency over a month ago - as of yet no-one has made any effort to get in touch with us, despite several phone calls and return visits to their office.
Can't honestly recommend using this agency.... Read more
22nd Jun 2016 (8 years ago)
W Westbury
Amber Forrester, property management department, is extremely efficient. She always responds to calls and emails no matter what the issue and is polite and professional at all times. Excellent customer service and always with a smile, thank you for everything you do.... Read more
12th May 2016 (8 years ago)
T Hughes
When we first met Sam we were impressed by his positive attitude and knowledge of the local rental market demonstrated to us as a result of us dropping into the Camberley office and Sam making time to see us without an appointment. A date for a valuation was made and Sam attended on time. He spent time looking over the property ensuring he noted all the relevant details required to place the property onto the rental market. He was confident he could find a suitable tenant quickly and within a couple of days had arranged four viewings from which two offers at the asking price were received. Would recommend anyone to contact Sam regarding their property and they can expect the same excellent service we received.... Read more
Landlord
26th Jun 2015 (9 years ago)
M (mattbt617)
The agents were really helpful from start to finish. They were excellent at getting in touch with answers to any question we had. I would highly recommend them to anyone buying/selling a house in the area.... Read more
22nd Aug 2014 (10 years ago)
A Gouriet
Great office, easy to find and really enjoyed dealing with the sales team, in particular Ross Hobbs.... Read more
7th Aug 2014 (10 years ago)