Martin’s and Co Camberley and more specifically Giles and Lauren are the reason I retained my buy-to-let property.
I’ve been involved in delivering service for two decades, so can be very critical when it comes the standard of customer service offered by most companies. The service I have received from them has been exceptional. I have relied on them, as have my tenants. They have been everything you would hope for and more. Going above and beyond what you would expect and what could be deemed reasonable. Looking after tenants and landlords is a complex and challenging role to fill, more now then ever. But can honestly say that Martin’s an Co Camberley do a fantastic job in both respect.
Highly recommend whether you are a Tennant or a Landlord.
135 days ago
This company are so unprofessional it is unreal.
From the first time I spoke to Giles and he told me that he was going to give me "discount" on the fees so they were cheaper than another estate agents, so we would rent the property through them. Turns out there wasn't a discount and we ended up paying more than the other estate agents.
Every year we had a renewal with them they made endless mistakes in the contract... Things as simple as our names. And their renewal fees! What a joke, how someone can charge so much for them to send you an email is beyond me. "Admin" charges, when your admin can't even get the document right.
When we came to leaving the property they sent us emails meant for our landlord discussing how much they "suggested" we paid to leave.
And now we keep receiving emails intended for landlords or tenants with addresses, amounts of money etc on them, apparently it doesn't matter if you let them know of their error because they will continue to send them.
1750 days ago