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  1. Home
  2. Romans - Basingstoke
Romans - Basingstoke Logo

Romans - Basingstoke

Closes at 6:00pm
2-3 Winton Square,Basingstoke, RG21 8EN
Our experienced estate and letting agents in Basingstoke are located on Winton Square, and are on hand to help you with all of your property needs.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 4:00pm
  • Sunday Closed
View all details

Romans - Basingstoke Reviews (347)

Have you used this agent?
  1. 73% 5/5 Stars
    73%
  2. 5% 4/5 Stars
    5%
  3. 1% 3/5 Stars
    1%
  4. 3% 2/5 Stars
    3%
  5. 17% 1/5 Stars
    17%
All (347)
Seller (36)
Buyer (25)
Landlord (56)
Tenant (119)
General (111)

Anonymous Homeseller

4/5 Stars
I felt no pressure from them, but when I was ready to market the property they reacted quickly and efficiently such that the property was SSTC within 3 days... Read more
Seller
19th Oct 2024 (16 weeks ago)

A Bukvic

5/5 Stars
Called the agency to verify a email that has been sent to me a few day ago. Spoke to Amber Axton and she was very polite and helpfull. She answered all my questions very clearly and resolved my issue quickly. Thank you... Read more
9th Oct 2024 (18 weeks ago)

Anonymous Tenant

5/5 Stars
I want to say a very big thank you for the excellent services I've received through my property manager Denise.She's been super brilliant over years. She is very kind,always prompt to respond and give feedback every time I reach out to her Recently I reported some problems in the property and got sorted promptly. I'm very grateful for the excellent services that have been rendered over the years.... Read more
Tenant
19th Sep 2024 (21 weeks ago)

M Chapman

5/5 Stars
Ben has been nothing but brilliant the whole process. He took a very hands on approach in dealing with our sale which meant the flat sold extremely speedy. Would highly recommend!!... Read more
Seller
17th Sep 2024 (21 weeks ago)

N Carter

2/5 Stars
This is a review of selling a property through Romans, not of their lettings business. all 3 agents that we considered using, felt the properly was a good example of its type, in a great location. The initial experience was positive, with Vasco the estate agent (deputy branch manager) and other sales folks being courteous and friendly. problems begun after we accepted one of two proceedable offers. Vasco repeatedly tried to persuade us to use a Romans’-approved solicitor. He claimed that a flat sale needs a firm that specialised in leasehold and that we were strongly advised to use their people. He claimed too that the recommended firms work very closely with Romans, almost as if in house, ensuring that the sale would be much smoother and complete about a month faster than if we appointed a firm ourselves. All very persuasive. Little did we know. Partly because they wouldn't tell us which firm they had in mind until we agreed to use one, we decided to ignore the pressurising and chose our own - who was great. Unfortunately, Romans did manage to persuade our buyer to use their preferred firm. This was to cause both sides significant stress and delay. We became aware that the buyer complained to Romans that the conveyancer was uncommunicative for weeks and then very slow to act. It transpired after a month that the conveyancer had left the ‘recommended’ firm, Talbots Law, without telling anyone. Certainly Romans didn’t notice, despite having assigned a ‘move manager’ to supposedly keeping close tabs on everything. So much for the claimed ‘close working relations’. Talbots’ replacement conveyancer (a conveyancing executive not a solicitor) belatedly asked a range of mainly stupid or irrelevant questions, demonstrating that she hadn’t read the paperwork. It seems to us that Romans push their preferred solicitors, not because of any skills they have, but because of low cost and/or a referral fee. It looks like the preferred firms use junior staff and computerised conveyancing. we feel misled. What should have been a simple sale, with no chain, and a simple freehold with no management company, took almost 5 months from offer accept to completion, with much chasing and frustration along the way for both buyer and seller, with a clear finger of fault pointing to Romans. We can’t know what would have happened had we used another agent but I do wish I’d taken more time to read reviews of local firms. The only positive was that after the original move manager, ironically, moved on (without telling us), her replacement Lorraine did a great job chasing and passing communications. She was very responsive and much more proactive than her predecessor The avoidable delays has clearly cost us thousands. I’ve had radio silence from Vasco from pretty much the moment we turned down his chosen conveyancer. So the two stars go to Lorraine for her good efforts, in spite of everything. I am convinced this could have completed in 12 weeks using a competent conveyancer. it’s a fixed fee for the Agent, with no performance incentive, and no comeback based for being misled. odd that such one-sided selling happen in 2024. Ultimately it’s counterproductive. *response edit: dear customer care. I tried several times to raise my issues, both with the original Agent and latterly the branch manager. Having given up, I wrote an honest review. Whilst I understand and accept why I wasn’t contacted last week, the fact remains that Romans neither accept my analysis - although Ben belatedly admits this sale took far longer than average - nor are they prepared to accept any form of compensating for what buyer and seller have gone through. I therefore stand by my review.*... Read more
Seller
17th Sep 2024 (21 weeks ago)

Anonymous Homeseller

5/5 Stars
As this was my first experience of using an estate agent, I found that Romans made the whole experience of selling a property as smooth and stress free as they possibly could.... Read more
Seller
15th Sep 2024 (21 weeks ago)

S Butler

1/5 Stars
The worst estate agents, poor service, poor communication, would advise to avoid, don’t be fooled by their sales pitch!... Read more
7th Sep 2024 (22 weeks ago)

L Hart

5/5 Stars
My experience was friendly and efficient. Amber Axton was exceptionally helpful.... Read more
3rd Aug 2024 (6 mo. ago)

J Pickering

5/5 Stars
Very happy with the service from our property manager Amber, really professional and got our tenancy extended with our additional needs all catered for!... Read more
Tenant
2nd Aug 2024 (6 mo. ago)

S Williams

5/5 Stars
Everything from viewing to the move day was handled efficiently and with speed. Big thanks to Megan, Melanie and Denise.... Read more
31st Jul 2024 (6 mo. ago)

N Starkey

5/5 Stars
Excellent Service! Megan has gone above and beyond, she is very professional and helped us through a stressful period! Would not have done this without her and the team in Basingstoke!... Read more
26th Jul 2024 (6 mo. ago)

J Leeuwen

5/5 Stars
Megan C has been absolutely incredible during our house search. So helpful and always willing to answer questions. So positive and a pleasure to have her helping us out!... Read more
26th Jul 2024 (6 mo. ago)

S selveindran

5/5 Stars
Romans was quick in getting our offer accepted and getting us sorted with our rental property. Thank you to Megan, Mya and Melanie. Amber has also been a helpful property manager. We hope we will continue to have a good tenancy with Romans.... Read more
Tenant
22nd Jul 2024 (6 mo. ago)

L T

5/5 Stars
Best letting agents I've dealt with by some distance, very professional and the customer service I have received from my property manager Amber has been outstanding. Highly recommend Romans based on my experience of renting over the last 25 years.... Read more
Tenant
16th Jul 2024 (6 mo. ago)

A Drury

5/5 Stars
Amber has been great at keeping in contact and has dealt with any issues at the property quickly and efficiently. Very happy with the service provided by Amber and Romans.... Read more
12th Jul 2024 (6 mo. ago)

E Owen-Halley?

5/5 Stars
When looking for a new rental Romans were fantastic. Simple to use, understood our requirements easily and their online platform is very informative. A special shout out to Megan who guided us from first virtual viewing right the way to agreeing the tenancy. We are coming from overseas so we had a lot of complexities. But Megan ticked every box and gave me such confidence that Romans was the agent for us. Megan was so fast to respond to emails, kept in regular contact during the process and made sure our requirements were met right the way through. Thanks again Megan!... Read more
Tenant
4th Jul 2024 (7 mo. ago)

E Addai

5/5 Stars
Megan at the Basingstoke branch has rendered to us an amazing service. The team is doing a great job. I have rented through then twice I have always enjoyed their services.... Read more
Tenant
27th Jun 2024 (7 mo. ago)

P Mark

5/5 Stars
Huge thanks to Kyle for getting us in to see a property which matched our requirements. From then on, Kyle has provided constant communication, right through to recently exchanging contracts.... Read more
Buyer
18th May 2024 (8 mo. ago)

P Bowden

5/5 Stars
Romans were helping us look for a new home. Their customer service was absolutely phenomenal. Megan, in particular, has been very helpful. She’s an absolute star, checked in with us weekly to see if we were still looking for a new rental and let us knew as soon as a new property hit the market. Would definitely use Megan/Romans again in the future!... Read more
Tenant
12th May 2024 (8 mo. ago)

C Sturgeon

4/5 Stars
We have been renting through Romans for several years and always found them to be responsive and considerate. Amber in particular has been proactive, helpful, and positive - no matter what the issue is.... Read more
Tenant
3rd May 2024 (9 mo. ago)

E Kelechi

5/5 Stars
My experience with Romans was awesome Thanks to Mya and her team for the timely support. Great customer service. Kudos ????... Read more
3rd May 2024 (9 mo. ago)

A Traini

5/5 Stars
I'm pleased to announce that Mya has done an excellent job assisting me with the new property setup. She's made everything smooth and straightforward, and her support and assistance have been invaluable.... Read more
26th Apr 2024 (9 mo. ago)

K baj

5/5 Stars
Romans always very helpful with everything whether its house movement or any issues reported related to maintenance. I really want to appreciate Mandy and team for helping and making tenants life easy. :)... Read more
Tenant
26th Apr 2024 (9 mo. ago)

C Poole

5/5 Stars
I would like to thank Ben and his team for their part in helping to market and sell my Mothers property. Lots of interest generated so plenty of viewings. Being a probate sale there were some minor hold ups, but we got there, so again a big thank you.... Read more
Seller
26th Apr 2024 (9 mo. ago)

G banda

5/5 Stars
lovely working with these professionals very helpful throughout.kudos to you special mention to basingstoke branch ,Mya bradford... Read more
19th Apr 2024 (9 mo. ago)

M Moyo

5/5 Stars
Thank you so much Mya for your service we got when we were looking for a place to rent we really appreciate it. We really settling in well thank you keep up the good work.... Read more
Tenant
17th Apr 2024 (9 mo. ago)

P Essien

5/5 Stars
Was a wonderful experience with Roman team, May and her team members communicated efficiently and effectively. I highly recommend Romans group????... Read more
12th Apr 2024 (9 mo. ago)

M Kelly

5/5 Stars
Romans have been brilliant when I was moving into my property, this is my first rented accommodation so wasn’t sure on a few bits but mya was super helpful and helped me manage.... Read more
Tenant
11th Apr 2024 (9 mo. ago)

M Almusawa

5/5 Stars
Very pleased with my experience from Day 1 signed the contract with Romans. Been looked after quite well as they managed my relationship with our tenants really well. Highly recommended!... Read more
Landlord
28th Mar 2024 (10 mo. ago)

K Mushtaq

5/5 Stars
Big thanks to Mya and the team on assisting me let my new place! :) Mya in particular was really helpful throughout the process.... Read more
Landlord
25th Mar 2024 (10 mo. ago)

T ehi

5/5 Stars
I was impressed by their impartial and polite services. Very professional and lovely set of individuals. It was a real pleasure working with the team especially Megan.... Read more
25th Mar 2024 (10 mo. ago)

G Abotooma

4/5 Stars
Amber Axton was very helpful when i moved into my new flat. She responded quickly when i had some problems in my flat and made arrangements for it to be fixed in good time. I recommend Romans ????????... Read more
Tenant
19th Mar 2024 (10 mo. ago)

M Verity

5/5 Stars
Thank you to Denise Hurn for helping me this morning so quickly. I couldn't ask for a better property manager always so prompt and helpful. Thank you Denise x... Read more
13th Mar 2024 (10 mo. ago)

H Parutev

1/5 Stars
Hello, I haven't had hot water for two months, I'm without hot water with two small children, Romance can't fix the problem. This is terrible, I would never use this company again. I pay 1500 pounds regularly every month I live at 7 cutting drive if anyone doesn't believe they can come and check. My family feels terrible, suppressed, and rejected. I think I will seek my rights in court. If anyone can help with advice I would be very grateful.... Read more
Tenant
12th Mar 2024 (10 mo. ago)

S Timarizeni

5/5 Stars
We have just worked with Romans in finding a property to let. Thank you Megan, you have been very helpful in helping us get a good property.... Read more
Landlord
11th Mar 2024 (10 mo. ago)

M Muziringa

5/5 Stars
Wow the experience was wonderful and no hassles. Great communication thank you Megan and thank you Romans... Read more
9th Mar 2024 (11 mo. ago)

C House

5/5 Stars
Expressing our sincere gratitude for the exceptional job you and your team have been doing Your professionalism, attention to detail and dedication to ensuring a smooth letting process have truly made a difference. Thank you Nicola , Mya and team. Keep up the great job! Mr Hurry and Miss Jhugroo... Read more
Landlord
1st Mar 2024 (11 mo. ago)

N Gurung

5/5 Stars
I just recently let me property through Romans. Everything went very smoothly. Nicola is very dedicated with her work, very polite, professional and helpful. She has an in depth knowledge of rental properties in Basingstoke. She came to visit the property even on her day off and advised me about rental price around the area. She didn’t even charge extra cost for the key cuttings. She was just very helpful in every possible way. She would go above and beyond to help her client. In the same way, Mya and Ninda were also very informative, supportive and kept us updated in timely manner until the tenant moved in. Thanking you all!... Read more
Landlord
29th Feb 2024 (11 mo. ago)

A Seenath

5/5 Stars
We have just worked with Romans in finding a property to let. Their customer service was absolutely fantastic. Megan, in particular, have been very helpful in helping us find the 'perfect' property. She was an absolute delight to work with and we were kept informed at every stage of the process.... Read more
Tenant
19th Feb 2024 (11 mo. ago)

M Morgan

5/5 Stars
Our property manager Amber Axton has really done a great job at making sure work has been complete and to a high standard. Always very quick to reply to emails and very helpful when needed! Thank you!... Read more
12th Feb 2024 (11 mo. ago)

L King

5/5 Stars
From start to finish the communication and service with all at Romans was excellent. Megan did everything she said she would and more. The staff at the office were helpful and friendly and the whole process was well managed and professional. This has been the most positive experience. Thank you.... Read more
30th Jan 2024 (1 year ago)

E White

5/5 Stars
Megan was absolutely incredible throughout the entire moving process. She was so friendly and professional, we couldn’t have asked for anything more when it comes to finding a new home!... Read more
22nd Jan 2024 (1 year ago)

S Moynihan

5/5 Stars
Over the 5 plus years I have dealt with Denise. I have found her to be extremely helpful in sorting out any issues I may have had or for giving advice when asked in a prompt and very professional way. I have no hesitation in awarding her 5 stars.... Read more
21st Jan 2024 (1 year ago)

X C

5/5 Stars
I would like to express my biggest appreication to Nicola Moyles???? in Basingstoke office. I had a difficult year due to a very bad tenant. as an accidental landloard, Nicolas's professional guidence is invaluable. Nicola helped me along the way, including communicating with the tenant, my solicitor, county court and local authorities of basingstoke. thanks to her excellent experiences, communication skills and dedication, I have saved thousands of pounds in legal fees and got my property back several months earlier than expected. thank you. Xin... Read more
Landlord
3rd Jan 2024 (1 year ago)

S Mexted-Dykes

5/5 Stars
I would like to say a big thanks to Ben and the team at Basingstoke Romans, there service was fantastic in every way. From the warm welcome when Suzanne and I walked into the office, then finding a buyer and keeping us up to date with everything that was happening. For answering any questions and advice if we needed it, right through to completion. Being overseas can be a pain so having a team like these really helps and make life a lot easier. A special thanks to Ben who we felt was straight up with us, personable and we felt we could approach at any time. We would have no problem in recommending these guys and if we were ever in need would certainly contact them again. Kind regards Ian and Suzanne.... Read more
Seller
22nd Dec 2023 (1 year ago)

M Ali

5/5 Stars
I have had Romans as mg property manager for the past 3+ years, with ok service, some hiccups along the way. But lately my unit faced a structural issue, and here I must give special recognition to their team member Amber Axton, who has worked diligently with all parties involved including service providers, building management, the tenant and myself as landlord to project manage the situation in the most transparent and professional way and ensure a fair outcome for myself and all involved, delivering on her role as my property manager. I am grateful for Amber’s ongoing support and dedication that has shone through this ordeal.... Read more
Landlord
20th Dec 2023 (1 year ago)

A Mishra

1/5 Stars
Really bad people, unprofessional and full of ego. Look for all tenant reviews n you will barely find any good ones which speaks volumes about this company. Just bcz i pointed out their bad reviews and sought assurance from them regarding this, their fragile ego was hurt, they completely and deliberately misconstrued what we requested of them and not once took it on them to provide any assurance. I would avoid and would recommend against this company to my friends and colleagues... Read more
13th Dec 2023 (1 year ago)

S C

5/5 Stars
After searching for 3 months and countless rejections I was finally able to find a new apartment to call home. The Romans team were by far one of the most professional estate agents I dealt with along the way. They were honest, empathetic and quick to reply. After viewing a few apartments with them and being rejected, Mya (from Romans Basingstoke) started reaching out about properties that had just come on the market and tried to help as she could. I felt like she and her colleagues genuinely cared and wanted the best for both the landlord and potential tenants (which surprisingly was not the case for a lot of the other estate agents I had viewings with) . I genuinely recommend them for anyone looking to move in these trying times The apartment I moved in to is also managed by Romans. The evening after moving in I got a call from Mandy who asked how everything went and if I had any problems. The water heating system was complicated and there were a few problems with the apartment but Mandy took these away. She emailed me guides on how the heating works and helped me set up maintenance requests in order to get it all sorted. Following up with me to make sure I got the help I needed without having to chase for it. In my 10 years of renting very few maintenance agents have been as helpfully as Mandy has.... Read more
Tenant
29th Nov 2023 (1 year ago)

M musse

5/5 Stars
I am very please with how Romans property management carry out their service especially Amber Axton. Always kind and caring to every issue we have with our property. They are very quick responding back and always very quick to organising works to be carried out. I have no faults or nothings to complain about Romans as they have been excellent.... Read more
Landlord
24th Nov 2023 (1 year ago)

C Morris

5/5 Stars
Megan was the ultimate professional, she took time out of her busy schedule to go through every detail with me. Megan is a credit to her work.... Read more
23rd Nov 2023 (1 year ago)

E Orelaja

5/5 Stars
I have been a client of Romans, for MANY years and I am thrilled to share my consistently positive experience with their property management team. Specifically I want to express my appreciation for three individuals who have truly gone above and beyond in delivering outstanding service; Philipa Randel, Benjamin Nujeeralee and Grace Nothnagel. Philipa has played a role in not meeting but surpassing my property management needs. Her unwavering commitment to professionalism meticulous attention to detail and prompt communication truly set her apart. Throughout the years Philipa has consistently demonstrated a personable experience and making things easy as and when needed along with a dedication to ensuring she delivers with integrity, where many could take the easy route and lie. Benjamin Nujeeralee has consistently proven himself as an efficient member of the Romans property management team. His unwavering dedication to ensuring all aspects of my property management run smoothly is commendable. Recently I've had the pleasure of dealing with Grace Nothnagel, whose fresh perspective and proactive approach have been incredibly refreshing. Graces willingness to go the mile and promptly address any concerns have proven invaluable. I highly recommend Romans as a property management company. I am immensely grateful, for the exceptional service they provided over the years. Their level of professionalism unwavering commitment and vast expertise have transformed my experience as a client into a hassle free one.... Read more
Landlord
22nd Nov 2023 (1 year ago)

A Rutherford

4/5 Stars
As a 2-Year tenant approaching renewal - Amber Axton helped greatly with the process, her polite persistance kept me focussed (I do let stuff "drift") :-) Overall my time and dealings with Romans has been simople and straight-forward with no drama.... Read more
Tenant
6th Nov 2023 (1 year ago)

S Gyau

5/5 Stars
I'm 1 month into my rent and I'm happy with the service I received from Mya Bradford and others in the team. She was quick to respond to questions and kept me informed all the way. Thus far I'm happy with the apartment. Thanks Mya!... Read more
Tenant
22nd Oct 2023 (1 year ago)

A emerton-gilboy

5/5 Stars
Huge thank you to Jay Fennell who was so professional, kind & patient. Jay went out of his way to help & support me. Roman's is a quality estate agent & whole team are wonderful.... Read more
20th Oct 2023 (1 year ago)

V Swatheridge

5/5 Stars
As first-time buyers, my husband and I were initially intimidated by the process. We had been to view a few houses previously with other estate agents so had minimal experience. Grace was professional and happy to answer any and all questions that arose! After a small blip (which didn’t feel small at the time) Grace got us back on track with her quick response and we are very grateful. Overall, I would strongly recommend Grace at Romans, in Basingstoke to anyone looking to buy or sell a home, especially if they are first-time buyers.... Read more
Buyer
20th Oct 2023 (1 year ago)

D Harrison

4/5 Stars
Romans estate agents sold our house in record time, a few hiccups on the way to completion but we got there in the end. Thank you to all the team involved.... Read more
Seller
11th Oct 2023 (1 year ago)

P Jadwani

5/5 Stars
Appreciate Megan's proactiveness and support in helping me find an apartment which is my home now. Thank you Megan :)... Read more
Buyer
8th Oct 2023 (1 year ago)

C Robertson

5/5 Stars
Huge thanks to Vasco, Mia and the whole team for my sale. Always available to answer questions and they kept me well informed with the viewings and my sale progression. Great job and a pleasure to deal with.... Read more
Seller
8th Oct 2023 (1 year ago)

T Harrington

5/5 Stars
Thank you so much Vasco Correia, and everyone at the Romans Basingstoke for making our buying process so smooth and stress-free! We absolutely love our new home and can’t wait to move in! You’ve been so attentive throughout the whole process, and we thank you for your hard work!... Read more
Buyer
6th Oct 2023 (1 year ago)

D perrin

5/5 Stars
Giant Thankyou to Mia , Grace and the rest of the Team. They have just sold my house extremely quickly, swift work from Grace - their communication is first class and very prompt. However, their enthusiasm, high energy , motivation , drive etc whilst not being ‘pushy’ are the traits that justify their results . Thankyou, Don????... Read more
Seller
2nd Oct 2023 (1 year ago)

M Pinto

5/5 Stars
Very helpful in setting us up to start letting and finding a tenant.... Read more
Landlord
2nd Oct 2023 (1 year ago)

M Thakkar

5/5 Stars
Philippa Randle has done a fantastic job of managing my 3 flats over the last 10+ years. Philippa is proactive, very well informed with the lettings market and has given me sound guidance relating to prospective tenants and expected rents over the years. Not only good at rentals, she has just helped me with buying 2 flats through Romans. Keep up the good work Philippa…..... Read more
Landlord
29th Sep 2023 (1 year ago)

N Reed

5/5 Stars
Megan at Romans in Basingstoke has helped me and my partner moving into our first rented property together from step 1 to the very end. Absolute star, thank you so much for you all help!... Read more
Tenant
29th Sep 2023 (1 year ago)

A Morgan

5/5 Stars
Romans were by far the best agents we dealt with when trying to find a new property to rent in this current climate. Big thank you Megan Cathers at the Basingstoke branch ????... Read more
Tenant
28th Sep 2023 (1 year ago)

B Humput

5/5 Stars
I would like to give a huge thank you Vasco. He showed us the property before it hit the market and after months of dealing with the solicitors we have got the house that we wanted. Without Vasco's help this would not have been possible. I would like to also thank the team in Romans who had input for our purchase. 5 stars and we recommend Romans to all who are thinking of buying.... Read more
Buyer
25th Sep 2023 (1 year ago)

M Leitao

5/5 Stars
Mia and Vasco from Romans Basingstoke they both went the extra mile to accommodate all our needs and requests. The purchase of our new home went quickly and smoothly. Thanks again to Mia and Vasco... Read more
Buyer
25th Sep 2023 (1 year ago)

R Thebe

5/5 Stars
We are very grateful for the excellent service we have received on our purchase of first property. A huge thank you to Vasco and his team for great service!... Read more
Buyer
19th Sep 2023 (1 year ago)

B Howell

5/5 Stars
I was looking to buy my first property and Mia Chapman was really helpful during the process, put me at ease as I had no idea what I was doing as it was my first time. Would recommend.... Read more
Buyer
19th Sep 2023 (1 year ago)

M RyanRB

5/5 Stars
Me and my partner have today officially moved into our first place. We worked with Megan Cathers and she’s been incredibly helpful and easy to talk with! Since it’s our first place, we was a-bit confused with certain bits and wanted to make sure we had the correct information we needed and Megan would insure us on what we needed and guided us through everything. She’s made it very easy for us, she’s been brilliant! :)... Read more
Tenant
14th Sep 2023 (1 year ago)

S Pinto

5/5 Stars
Excellent work. Very easy to understand process of tenancy. Prompt reply to emails from mya Bradford which helped me stay stress free as I took decision to move house at very end of my old tenancy. Thanks... Read more
Tenant
13th Sep 2023 (1 year ago)

M Paris

5/5 Stars
Me and my husband just moved in to a property assisted by Mya Bradford all throughout the process. She was so supportive and helpful in all our queries before we moved in. We recommend her and grateful for all the kindness and help she extended to us.... Read more
Tenant
13th Sep 2023 (1 year ago)

mechanicon

5/5 Stars
Where do I start, Finding a place to live has been one of the hardest things I've had to do. however there has been so many people here who have done their hardest to help. By far the nicest bunch of people I have met. Special thanks goes to Megan, Yavis and Benjamin. There were a few others who I spoke to in the branch but wasn't able to get their names. Thank you so much!... Read more
1st Sep 2023 (1 year ago)

T James

5/5 Stars
My partner and I had an amazing experience with Romans. We were eased into the experience with Grace Nothnagel. We were nervous as we are first time buyers and Grace catered to us perfectly. She was completely on the ball with our likes and dislikes and because of her resilience she was able to find us our perfect flat which we have now had an offer accepted on. She was extremely helpful with our next point of contacts and has kept in touch to make sure our journey is still running smoothly. She was polite and relatable and eased our minds as she was very knowledgeable and all our questions and were answered well. We would 100% recommended Romans and Grace to others !... Read more
Buyer
21st Aug 2023 (1 year ago)

M Nardi

5/5 Stars
This was the third estate agent we had turned to to sell our house. We had already wasted 6 months, 3 with an immensely inept agent however, when we approached Ben, he listened to our previous experiences and in his cool, calm, collected manner, he reassured us that none of our gripes would be repeated. I left their office wanting to believe what he had said, half-doubtful he would keep his word based on my previous experiences with other estate agents. I shouldn't have questioned it really. Interest in the property doubled and his team constantly kept in touch. Mia and Oli were also superb with their friendly, positive, progressive approaches, making us feel at the centre of sale but doing ALL the work on our behalf. Ben practically guaranteed a sale when I first met him and he stuck to his word. They found a buyer within three months. Such a professional approach that took the huge pressure of selling our property away from us. I was a fool not to have gone with them from the beginning. Amazing efforts, thank you so much for getting us over the line.... Read more
Seller
20th Aug 2023 (1 year ago)

M McCarthy

5/5 Stars
Me and my partner are in the process of buying our first property and worked with Grace Nothnagel who was amazing! She took us around to view the properties, was easy-going and honest. She had a lot of information and kept in constant communication with us and explained all processes, reassuring us when we weren't sure. We are still going through the process but she has been so clear with us so far and friendly and very approachable. Highly recommended!! Thank you Grace!... Read more
Buyer
1st Aug 2023 (1 year ago)

Z Cino

5/5 Stars
I can’t rate highly enough Vasco and my amazing move manager Natalie. At the worst time in my life and clueless Vasco guided me, advised me and was just my rock! Natalie well is just incredible, so kind caring responsive and understanding. I honestly felt like I had a dream team by my side, from start to finish I couldn’t have been happier! Branch manager Ben has also been awesome stepping up when Vasco was off and looking after me like. Thank you Basingstoke branch! Until the next time….... Read more
27th Jul 2023 (1 year ago)

A Phillpotts

5/5 Stars
I’ve had a lot of dealings with Mandy Tann over the past couple of months and am extremely grateful and impressed with how she dealt with our case. She has been kind, courteous and professional and in my opinion has gone above and beyond all expectations. Would highly recommend.... Read more
26th Jul 2023 (1 year ago)

R James

5/5 Stars
Have been renting though Romans for the last 4 years and had a brilliant experience. Mandy Tann our property manager is quick to reply to emails. Any issues we have are dealt with quickly and efficiently. Highly recommend.... Read more
Tenant
25th Jul 2023 (1 year ago)

F Chukwurah

5/5 Stars
Thanks to Mya Bradford for her excellent and very efficient support in helping us rent a home.... Read more
Tenant
12th Jul 2023 (1 year ago)

V Emeka

5/5 Stars
I’m very grateful for the awesome services I have received so far through my agent Mya Bradford. Very considerate and understanding. She made the whole process easy for me.... Read more
6th Jul 2023 (1 year ago)

B Gregory

5/5 Stars
I'm a first time buyer, and since finding the property I'm now purchasing via Romans I've found them very helpful and informative throughout the entire process. Special thanks to Grace Nothnagel who has been delaling with me, she has kept me up to date on the sellers progress and has offered plenty of options regarding legal assistance, insurances etc. required, alomng with being happy to make further enquiries when I have asked for them. This has been a positive experience, especially considering it's my first time going through it.... Read more
Buyer
3rd Jul 2023 (1 year ago)

R Dias

5/5 Stars
My wife and I were delighted by the services rendered by 'Romans'. Mya Bradford was exceptionally great, professional and managed our tenancy from the incipient stages right through to completion. She even went the extra mile by contacting the owner and ensuring that we had the keys to out flat the previous evening, making our move to our new home the following day in Scotts corner smooth and seamless. Many thanks also to all involved at Romans for all the support in handling our tenancy. We would surely use Romans again if needed in future.... Read more
Tenant
1st Jul 2023 (1 year ago)

C nderitu

5/5 Stars
I'm indeed very grateful for the excellent services I have received for the past one year through my Property Manager Denise Hurn. Always very considerate,understanding ,easily reachable and always giving prompt feedback. She's a super star. I have always received great support when it comes to any repairs or any clarifications. Having just come to the country and this being my first place to settle, I feel at home a way from home.... Read more
Tenant
18th Jun 2023 (1 year ago)

Á Fehér

5/5 Stars
Denise has always been great and professional.... Read more
8th Jun 2023 (1 year ago)

A Cobham

5/5 Stars
Megan from The Romans group in Basingstoke was superb in helping me find a property that was suitable for me considering the situation I was facing. Her communication was excellent which made the process for me really easy in moving in. Thanks Megan ! I wish you all the best and success going forward with your career.... Read more
1st Jun 2023 (1 year ago)

R Padwal

5/5 Stars
Just moved into a rented flat managed by Romans. Thank you Mya Bradford? for managing the whole process very smoothly and always being there for any queries.... Read more
Tenant
22nd May 2023 (1 year ago)

N Nkufi

5/5 Stars
Huge thank you to Megan Cathers and Yavis Sze. You've been answering all of my questions and I've had 100's as well as ensuring my move in was as smooth as it possibly could. Thank you for all of your help.... Read more
Tenant
16th May 2023 (1 year ago)

M Carter)

5/5 Stars
These estate agents are very helpful, accessible and knowledgeable, they are attentive to their customers and they are always quick to respond. I’d like to mention that Megan Cathers was also particularly compassionate, attentive and helpful when dealing with a tough moving situation for myself and my partner. The headquarters themselves are clean and tidy.... Read more
15th May 2023 (1 year ago)

Millie

1/5 Stars
Same awful experience as other renters. They only care for the landlords and not the tenants. Me and my boyfriend were also told upon viewing the flat that it would be cleaned and painted, and had a shock to move in with it looking like someone else still lived there with all their dirt, broken glass, food stains, dirty walls and stained carpet. Learn from our mistake, get any painting/cleaning requests in writing! Tried to stand up for ourselves but Romans embaressingly denied that they ever said they would paint etc, and claim it was professionally cleaned before moving in, which is untrue as the inventory even said there was no professional clean! We were without drinkable water for 1.5 months, still with a heavily damaged kitchen, dripping taps that "aren't that bad", no heating in the bathroom and exposed wires! Oh and to prove even more how little they care, every bad review is responded with: We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team - a joke! They check properties every 3 months and somehow leave many a state and should not be letting anyone move in when they're like so and making us tenants pay with our own money and time to clean up.... Read more
Tenant
12th May 2023 (1 year ago)

A Seabrook

4/5 Stars
Grace Nothnagel, was wonderful to deal with. Always had a good balance of attentiveness with calling and ensuring that the process was going smoothly. Would highly recommend. The support for firs time buyer was great... Read more
Buyer
7th May 2023 (1 year ago)

A Steenkamp

5/5 Stars
A big thank you to Megan Cathers At the Basingstoke branchfor all her assistance, guidance and professionalism in helping us secure our new home. She truly is a asset to your company.... Read more
2nd May 2023 (1 year ago)

B Ninja

1/5 Stars
My Advice - NEVER RENT THROUGH THEM!!!!! my experience was absolutely shocking. I have rented for years and will never return to them.... Read more
Tenant
2nd May 2023 (1 year ago)

S agrawal

5/5 Stars
Denise Hurn is our property manager at Romans Lettings for past 1.5 years of our tenancy. She has been extremely helpful and easily reachable with any issues regarding my rental property.She has always made an extra mile to help us sort all of our issues. I would highly recommend Denise as she is very professional and always there to help. Thank you Denise.... Read more
Tenant
25th Apr 2023 (1 year ago)

A M

5/5 Stars
Recently moved to the area and Roman's has been very helpful and quick getting us into a place. Megan was great to communicate with, always on hand to assist and quick to respond. Had no problems with sorting everything and very grateful for all the support during the move-in process... Read more
Tenant
24th Apr 2023 (1 year ago)

H S

5/5 Stars
Dan Flemming deserves a great amount of recognition for a challenging chain he helped us with. He communicated throughout, was always honest and reliable about each challenged we faced. Our move was difficult through no fault of Dan's/Romans which was helped made smoother by Dan & team. I highly recommend Dan and if I ever move again in the future will be hoping to deal with Dan specifically again... Read more
21st Apr 2023 (1 year ago)

C Walker

5/5 Stars
Thank you to Ben, Mia, Vasco, Grace and Ollie for helping me sell my house. Really good service and thank you too Hannah for helping us get from viewing to completion in 2 months!... Read more
Seller
13th Apr 2023 (1 year ago)

C Cooper

1/5 Stars
Why are you sending me unsolicited junk mail. I do not want to SELL my house and if I ever chose to then it would not be through yourselves. It's 2023, the internet exists, stop sending me wasteful junk mail.... Read more
5th Apr 2023 (1 year ago)

J Pickering

3/5 Stars
All is going well in the new property! We would like to give a special thanks to Courtney Brant and Mya Bradford for making the whole thing so efficient and stress free from start to finish! This was our first time renting a property and as such we were having trouble finding people who would give us the time of day given our situation. With both of you, we got a great deal of understanding and help to sort everything out in a timely manner and as such we moved in on the date originally scheduled with no problems whatsover. We would like to thank both of you for making the process so simple and I hope your supervisors make note of the great service we received and your efficiency in your roles.... Read more
Tenant
4th Apr 2023 (1 year ago)

M Bezerra

5/5 Stars
Denise Hurn? has been a very helpful property manager. We needed our dishwasher replaced and the process was very smooth and fast. We are happy with her services.... Read more
23rd Mar 2023 (1 year ago)

G Littledyke

5/5 Stars
Romans have been our managing agent for a coach-house in Basingstoke for the last few years. Throughout this time our property manager Denise Hurn has been fantastic. She is really "on the ball". She is fair and reasonable and acts as a fantastic interface/interim between us and our tenants. There are other letting agents to chose from but we haven't even looked because we are so happy with the service we get from Denise (I bet her retention numbers are high - hopefully she gets rewarded for that accordingly)!... Read more
Landlord
19th Mar 2023 (1 year ago)

T Eagle

5/5 Stars
I'm just moving into my property, renting with Romans as the estate agent. I cannot stress enough how much help Mya Bradford has been at every step of the way - easily contactable, thorough and happy to answer any questions I've had. Could not recommend her enough! Thank you. Looking forward to continuing to rent through Romans.... Read more
Tenant
3rd Mar 2023 (1 year ago)

L atkins

5/5 Stars
Phillipa was a pleasure to deal with and made the process of letting as smooth as possible, always responding to any queries in a prompt manner. Highly recommended if your looking for a professional service.... Read more
Landlord
1st Mar 2023 (1 year ago)

D Fischedick

5/5 Stars
Always helpful, friendly and accommodating. Lovely staff ????... Read more
21st Feb 2023 (1 year ago)

B Pobee

5/5 Stars
I rented a flat through Romans Lettings but had to move out earlier before the end of tenancy. Mya Bradford was extremely helpful and kind throughout the process even when we didn’t agree. She did all the follow ups on my behalf to make sure everything was ok. A friendly, superb and excellent service received from her. Thank you Mya. You are a superstar ??... Read more
Tenant
14th Feb 2023 (1 year ago)

Skippy

5/5 Stars
My letting agent was mya, Mya was great the service I got and the help I received when I needed a quick response was excellent. Mya helped and answered all my queries and questions and helped me through the process when I didn't know what to do. Highly recommend... Read more
Landlord
9th Feb 2023 (2 years ago)

E Batchelor

1/5 Stars
Only rating 1 star as 0 isn't possible! Myself and my partner were initially thrilled to be moving into our 1 bed flat in Popley but that didn't last long. Upon the viewing, we were promised that the already extremely worn carpets would be replaced, the walls would be painted, and that the sockets that were hanging off the wall were "about to be sorted out". So upon moving in, we were surprised to find that the walls and carpets were in the same state - we later learned that the landlord had only officially purchased the property 6 days before we moved in, and that he actually worked for Romans, which we still feel should have been disclosed prior to us moving in. From there on, the problems only got worse. The fridge freezer was not working at all for the first 10 days of our tenancy, ALL the appliances in the kitchen stopped working in succession, the bedroom window was blown out, making the bedroom freezing cold at all times (which never did get resolved and we were told that "it's not an issue"), the entry intercom has never worked properly, and we were not informed in the check in inventory, or at all, that we had a gate into the garden or that we had double french doors from the living room into the garden (Both were extremely well hidden/disguised). We had to repeatedly email and call Romans to get any minor problem fixed, which took up a lot of our time and caused a great deal of stress to both myself and my partner. The worst part of the whole experience was the check out/liability stage. Romans tried to charge us an extortionate amount to decorate, tidy the garden, and fix issues that we were able to prove multiple times were there before we moved in - as per the check in report. The agent we were initially dealing with was wilfully ignoring all the proof we provided to counter their claims, and it took weeks and weeks of disputing before we finally got some sort of result. I can genuinely say that the only part of our tenancy and dealing with romans that we were ever happy with was the property inspector, Jo Hunt. She was beyond helpful, friendly, always professional and made us feel listened to. Much more so than any of her colleagues at Romans we ever dealt with. The whole experience has left us stressed, tired and feeling as if we were taken advantage of, as young first time renters. We highly stress for anyone thinking of renting through Romans to rethink and go with someone else!... Read more
Tenant
7th Feb 2023 (2 years ago)

L Gilberthorpe

5/5 Stars
Would just like to say it has been one of the easiest experiences with finding a flat, Megan has been a massive help! Always constant communication very polite, very professional would recommend! Absolutely 10/10!... Read more
2nd Feb 2023 (2 years ago)

J Bickerton

5/5 Stars
Helped me move to Basingstoke without any real issues. Dealt with Megan who was friendly and professional. Would recommend.... Read more
31st Jan 2023 (2 years ago)

S Lock

5/5 Stars
I would like to say thanks to our property manager Denise Hurn. Denise is very responsive to our calls and emails and always goes the extra mile to support us with our rental property. This gives us real reassurance that our house is safe whilst living abroad.... Read more
Landlord
30th Jan 2023 (2 years ago)

T Dixon

5/5 Stars
Fantastic. Made everything easy. Would recommend romans. The best estate agents I have dealt with... Read more
26th Jan 2023 (2 years ago)

W Collins

5/5 Stars
This review is specifically for Grace Nothnagel. Grace's pleasant and professional approach to my situation has been gratefully received by myself and my family. Thank you Grace.... Read more
12th Jan 2023 (2 years ago)

S Parsons

5/5 Stars
Denise is a true professional. I have been lucky to have Denise as my Property Manager for the past few years and there has been nothing she has not been able to resolved with minimal input required from me. Highly recommended and much valued by me.... Read more
Landlord
10th Jan 2023 (2 years ago)

P B

1/5 Stars
Worse than bloody useless.... Read more
10th Jan 2023 (2 years ago)

A wright

5/5 Stars
So after 30 years I found myself buying another property, from my first viewing with awesome grace helping me do a video so I could show my children, to amazing Hannah Russell move manager, keeping me updated every week, helping me understand what was going on, absolutely brilliant, everyone at Romans so kind and friendly, the best service ever. Thanks again everyone I would definitely use Romans again if I need too!!!!... Read more
Buyer
8th Jan 2023 (2 years ago)

S Kumar

1/5 Stars
Its been a month we rented a property through Romans Letting agency, we had problems with Bathroom not usable condition, not working stove top & no Refrigerator. First few weeks food spoiled because of no fridge after continuous follow up it got changed still the bathroom and stove top is not changed. Irrespective of mistake is from owner or letting agency, We are having very difficult time in Christmas, they never told me about this. We needed to spend so much money to purchase food from outside and also very much inconvenience... Read more
Tenant
29th Dec 2022 (2 years ago)

D Dzvuke

5/5 Stars
Very helpful staff, Megan Cathers was so lovely to deal with, Her service was so excellent... Read more
27th Nov 2022 (2 years ago)

L Blitz

5/5 Stars
Our experience with Romans Letting & Estate Agents Basingstoke has been outstanding. The friendliness of everyone we have interacted with together with their professionalism exceeded our expectations. Philippa and Megan attended to our many questions with patience and extended reassurances when we felt the task of finding a suitable home was becoming impossible. Our sincere thanks and gratitude to the Romans team for easing our search for suitable accommodation that we can now call our home. Looking forward to sharing a cuppa with your all in the New Year. Highly recommended ****** (six stars). Thank you again, Lindley, Deon and Jessica (and of course little Koda and Bella)... Read more
Tenant
27th Nov 2022 (2 years ago)

V Hemmings

5/5 Stars
Have rented with Romans since 2010 and have generally had a good experience although would like to say a big thank you to Benjamin Nujeerallee, our Property Manager, who has been professional, efficient and has gone the extra mile to help and support us with our recent move. Thank you Ben for everything you have done to help us. Top service.... Read more
Tenant
21st Nov 2022 (2 years ago)

A Clayton

5/5 Stars
I was a tenant with the property I was living in managed by Romans Basingstoke. Overall a very positive experience and service. Denise Hurn was my property manager and she delivered an excellent, timely and helpful service whenever I needed any support during my time in the property.... Read more
Tenant
16th Nov 2022 (2 years ago)

M Third

5/5 Stars
Professional and usually easy to deal with. The online portal is easy to use but I also like the ease of just dropping an email to the property manager. Denise has been quick to respond to any problems we have had with the property as well as answering quick questions even if they might seem silly.... Read more
1st Nov 2022 (2 years ago)

B Ekpe

5/5 Stars
Very pleased with the service and overall satisfaction as anything to do with my tenancy (legal, maintenance etc.) has all been handled very efficiently and professionally. My appreciation specifically to Denise Hurn for dealing with my queries/inquiries and complaints speedily including giving relevant feedback. Great experience; Highly recommend.... Read more
Tenant
28th Oct 2022 (2 years ago)

M rehan

5/5 Stars
I have had a very professional and smooth experience with Benjamin Nujeerallee. He has been extremely helpful with no question or querie being too much... Read more
26th Oct 2022 (2 years ago)

M Martin

1/5 Stars
I wish I had read these reviews before instructing Romans in Basingstoke to help us sell our house. The staff were incredibly disappointing. Constantly over promising, under delivering and regularly moving goal posts. Quite clearly inexperienced and inefficient! Would not recommend.... Read more
Seller
23rd Oct 2022 (2 years ago)

N K

5/5 Stars
Brilliant company, perfect communication, If anything need to fix they respond same day. They are flexible and lovely people. The heart of the Basingstoke branch is Mandy, She is always friendly and helpful, a wonderful person. Highly recommended company.... Read more
21st Oct 2022 (2 years ago)

J Carr

5/5 Stars
We have recently moved into a rental property in Basingstoke, and would like to thank Mya Bradford for all the help and support, she was absolutely amazing! We really appreciate all she did and would 100% recommend... Read more
Tenant
19th Oct 2022 (2 years ago)

T Hebbes

5/5 Stars
Denise Hurn has been the property manager for our rented house over the last couple of years. During this time she has skilfully and professionally managed the expectations of challenging tenants. Similarly, she ensured we always received value for money when engaging contractors undertaking maintenance work. Her input has made the task of remotely managing a property far less stressful than it would otherwise would have been.... Read more
Landlord
14th Oct 2022 (2 years ago)

Anonymous Homeseller

2/5 Stars
The whole dealing with Romans fell through without them selling our property,so the sale date does not exist .(we ended the contract as soon as we were able to). Good bits with Romans: -polite , seem to know the market in the area. Bad bits: -reported when the add went online that it was incorrect in terms of floor plan. Never amended in 5 months -no feedback on viewing -each and every viewing it was hosted by a different agent(most of them had only a vague idea about the property) -towards the end of the contract they made up excuses and we ended up hosting the viewings ourselves. -the approach on price strategy was questionable at least.... Read more
Seller
30th Sep 2022 (2 years ago)

C Rampton

5/5 Stars
We rented with Romans for over 5 years and had very few issues. Our property manager Denise Hurn was great, and always easy to contact and quick to resolve any problems we had. Would recommend and use again.... Read more
Tenant
18th Sep 2022 (2 years ago)

S Kulshreshtha

1/5 Stars
Would give them -5/5 if I could. Irresponsible and working only for the landlord. No understanding of a tenants problems whilst always being quick to charge us if any work is required. STAY AWAY.... Read more
Tenant
16th Sep 2022 (2 years ago)

M Bridges

5/5 Stars
Mandy is my property manager and she goes above and beyond. I would highly recommend Romans based on the service I've had from Mandy in lettings.... Read more
Landlord
11th Sep 2022 (2 years ago)

T Secure

4/5 Stars
We have rented with Romans for a few years now, most of the staff are very friendly and professional. But one that stands out the most for us is Jo Hunt, she carries out our inspections. She has always been great and it’s always a pleasure to deal with her and she is very helpful with advice. From us you’ll all get 4 stars, the bad eggs let you down.... Read more
Tenant
1st Sep 2022 (2 years ago)

L Armstrong

5/5 Stars
We recently moved into a property rented through Romans and our experience so far has been really positive. Our property manager, Amy Meades, has been super helpful and responsive, helping us to resolve some issues that we found on moving day. Thank you so much, Amy! Updated August 2022: I just want to edit my review to add that Jo Hunt, who does the property inspections, is absolutely fantastic! Thanks to her report, we managed to get all the windows replaced in our rental property as the double glazing had blown. She is such a lovely, bubbly person and gets the job done brilliantly.... Read more
Tenant
4th Aug 2022 (2 years ago)

D Hulme

5/5 Stars
This is a review specifically for Denise Hurn, who managed the rental and tenancy agreements relating to my flat in Basingstoke. Denise was always helpful and supportive and managed a number of difficult situations well. Romans is not an agency we will use again, however, Denise was exemplary and we would not hesitate to work with her again. She demonstrated excellent service and kept going, without complaint, despite numerous situations, most of which were not of her making. Well done and my thanks for continually picking up the pieces left by others and for getting us to the finish line. Deborah... Read more
Landlord
26th Jul 2022 (2 years ago)

A Lloyd

1/5 Stars
From the month after we moved in we have had nothing but issues with the Basingstoke lettings branch! From letting themselves in our locked garden to cut down a tree with no knowledgeable of this even due to happen (we have said never to enter the property without consent due to 2 large dogs) to trying to let themselves into our house - again ‘forgetting’ to inform us they were coming out (thank god we had a door camera!) The latest issue with them being the complete lack of communication, we reported a leak, only for 33 days later after uncountable phone calls to chase, we have lost half the ceiling. We are now 39 days on and still have a leak & no ceiling. If you are looking at renting, my advice would be to chose any other agents - or at least not the Basingstoke branch.... Read more
Tenant
12th Jul 2022 (2 years ago)

P Segantine

5/5 Stars
I am happy with romans services, it was quick and easy to rent my new home. Thank you Lorraine Coakley for the great service... Read more
Tenant
24th Jun 2022 (2 years ago)

T Taylor

5/5 Stars
Absolutely recommend dealing with Mya Bradford with renting a property. She took on my personal situation and put 110% effort into finding a forever home for me and my children! Went above and beyond! We will forever be grateful, thank you Mya.... Read more
Tenant
8th Jun 2022 (2 years ago)

A jain

4/5 Stars
We have been renting with Romans since few years and experience has been good so far, especially with Jesse Xavier. He has been very professional as property manager, listening & sorting out the concerns.... Read more
Tenant
19th May 2022 (2 years ago)

M St

1/5 Stars
I have been renting for the past 4 years from Romans. The quality of service I have received from them is beyond poor. It feels like property management is only on the papers, it doesn't really exist, unless it is time for tenancy renewal. I keep repairing house's faults in my expense, because every time I asked them to fix anything, it took months of endless emails and never ending calls to them. Within these 4 years, amongst several other issues, the worst was that they had left us without hot water for 2 months!!! I guess it's all about the landlords, because tenants don't matter really. Disappointment! If you are thinking of renting with them via the Basingstoke branch, Stay away!!!!... Read more
Tenant
19th May 2022 (2 years ago)

J K

5/5 Stars
Would like to give very big recommendation for Denise Hurn in Romans About 2 weeks ago she help me a lot, this person is very very helpful. Hope all people will be happy to help like Denise Hurn... Read more
3rd May 2022 (2 years ago)

H Patton

5/5 Stars
Brilliant. Karl Savage (believe works here) outstanding. Has been so so good. Replies instantly and the only one out of the whole process of buying a property I can truly sing praises about. Thank you Karl, would’ve struggled to have done this without you!!... Read more
Buyer
3rd May 2022 (2 years ago)

S shelar

5/5 Stars
Been renting with Romans, Basingstoke for quite a while and the overall experience is very good. Denise Hurn, the property manager was very helpful during this period. She was very professional and impartial, and always made sure that both the tenants and landlords interest will be looked after.... Read more
Tenant
22nd Apr 2022 (2 years ago)

D Goswami

1/5 Stars
I am compelled to change my recent good feedback about Romans after I had horrible experience while vacating my rented accommodation. I left a rented property in Winterthurway Basingstoke recently. I was living there for more than 2 years with no deposit option. I was paying around £35 per month extra for No Deposit. Even though I was paying no deposit money for 2 years and there is no legal obligation for doing a professional cleaning but I still engaged a professional cleaner group for cleaning the apartment. However, in the inventory check they made a huge list like some unit are broken, some marks on wall, cleaning is not proper etc. I agreed for some of the problems and offered to reclean the apartment with same professional cleaners for the 2nd time. I also showed them proof that the broken unit was already there when I took the apartment and provided the proof. They are coming up with new items added to the list to get more money out of me. Finally, they came up with a new tactic. They told me that I owe them no deposit amount for one more month more. I have to visit their branch personally to clarify this and show them the proof. At last, they agreed to this and blamed it on their accounts department. In all I was much relieved when this whole thing ended. My advice to everybody please keep your proof in mail and don’t budge when they threaten you with recovery or dispute things. I would advise not to engage them for any dealings.... Read more
Tenant
20th Apr 2022 (2 years ago)

D HK

5/5 Stars
Efficient and helpful services from Maddie and Mya. I recently able to reserve a rent property from overseas with the help of Maddie and Mya via virtual viewing, both are very helpful and explained the process clearly, with prompt email responses, and Mya's virtual viewing appointment was exactly on-time, i was a bit worry what will happen if they didn't get my whatsapp contact correctly etc. I'm looking forward to seeing them in Basingstoke and say thank you in person. :) David.... Read more
Tenant
13th Apr 2022 (2 years ago)

R Foxwell

5/5 Stars
I can highly recommend Romans Estate Agents as all the staff are extremely helpful especially Ben Plowman, he is not only helpful but highly professional, courteous and diplomatic and I am very impressed that he sold out property within weeks of putting up for sale with Romans after moving the sale away from another estate agent that failed to put the effort into promoting our property. His photographs were outstanding of our house which creates good positive interest. He went the extra mile and made sure there was good communication with buyer and ourselves including conveyance solicitor all the away through to completion. Well done Romans... Read more
Seller
11th Apr 2022 (2 years ago)

D Proko

1/5 Stars
Me and my girlfriend went for a house viewing at Winterthur Way. Not only she didn't manage to secure her accommodation but also we got fined, as we weren't told about the parking fees and the visitor's pass that you need to have. Which got us fined... Read more
7th Apr 2022 (2 years ago)

R Jessica

1/5 Stars
From the moment we moved in, Romans have continuously lied and belittled us simply because we were renting for the first time. We were told that the property came with a parking space for that to not exist and that the mold in the garage would be fixed before moving in. The mold, however, was still an ongoing problem near enough a year later after moving in. Our main problem was when Romans failed to keep us informed regarding our landlord selling the property, where we had been reassured that we would not be affected in the process and that our contract still remained till November 2022. That was not the case as Romans advertised and held viewings with the intention of sellers living in the property, where we only found out by being present at one of the viewings. Having accepted that we would have to move, Romans again reassured us that our notice period was a month long, but that was not the case when we handed in our notice. The unprofessionalism of Romans is truly awful that had gotten to the point where I refused to speak to them and had to rely on written emails as evidence to the lies that they were telling us. I have been passed around the office, being constantly lied to and have not had a single apology for our experience. I would not recommend using Romans nor will I ever be using them again.... Read more
Tenant
5th Apr 2022 (2 years ago)

C Keep

5/5 Stars
We have just had a property visit from Jo Hunt and I was really impressed by her. She is extremely friendly and puts you at ease straightaway. Jo is very knowledgeable and a great asset to the company. Well done Jo... Read more
4th Apr 2022 (2 years ago)

J Williams

5/5 Stars
Just had a property inspection from Jo Hunt, she was so lovely I learned how to leave a review just to help her get recognition. Brilliant lady, friendly, respectful, offered advice on bits about the property, and showed me photos of her dog Max! I hope she does the future inspections too! Thanks Jo!... Read more
4th Apr 2022 (2 years ago)

M Austin

1/5 Stars
Highly unprofessional team who do not communicate, and marginalized me because I am a young person, who rented for a short time period. Upon moving into the flat, I was so appalled and disgusted to find mold coating the fridge, heaps of rubbish, and clumps of hair covering the carpets, clogging the hoover and even in the bedroom bin. It was as if the property was never cleaned, which was very alarming considering covid regulations. I showed this to Romans, who were shocked with the images and contacted the landlord. However, this was only the beginning. The landlord continued to leave the flat in a state that made me feel scared for my health and safety. This was not only appalling, but also infuriating as I had chosen Romans Letting Agents to ensure a top quality renting experience based off of how they represent themselves. I am very let down by the Basingstoke team, who were uncooperative and utterly unprofessional. The flat should never have been on the market, but it was and Romans did nothing to ensure it was livable both mentally and physically. I should never have had to deal with the situation I was in. Instead of educating the landlord on how to improve the living conditions, I was told to be ‘understanding’. Once, I was physically sick when disposing the landlords moldy food. I wish Romans were understanding of that. Seven months after I vacated the property, Romans finally responded to me about the end of tenancy. However, refused to communicate with me about discrepancies I found with their check out report (damage to the property that was literally in the inventory before I moved in has been marked as under investigation). They had asked me to pay a cleaning fee, which I complied with but asked for proof or costs which they refused to do. Stating that there was not any proof, eluding to it being a scam... My experience with Romans and the landlord has been one of the most traumatizing experienced of my life. The situation could have been completely different, if Romans had respected me as a tenant and a person, and had cared about my living conditions.... Read more
Tenant
26th Mar 2022 (2 years ago)

T Clews

1/5 Stars
The condition of property was terrible when moved in. It Has not been maintained/ managed propley we Notified our property manager jesse about the problems and we are still dealing with and waiting for the issues to be fixed 5months into tenancy. We have holes in ceiling and mold growing in every room and boiler issues with a 5 month old baby living in the property aswell. Joe has been out and taken pictures and has assured us that she will do everything she can to get resovled. Environmental health have even contacted Roman's about poor living conditions The service we have recieved from the property maintenance department has been appalling there phones lines are always down or the managers of the department dont return calls or emails.... Read more
Tenant
26th Mar 2022 (2 years ago)

H zacc

1/5 Stars
Didn’t get my rent back on time. I was made to wait 5 weeks for my overpaid rent to be returned after checking out of the property, as the landlord refused to return this and the agent gave up chasing them. I was informed I would have to wait for the new tenants rent to be paid, in order to get my overpaid rent returned to me. I had to keep chasing them for an update and rarely had a return call. Extremely poor customer service from the property management team. This agent is all about the landlord and not the tenants. Highly unprofessional and I would never recommend Romans Basingstoke in future.... Read more
Tenant
5th Mar 2022 (2 years ago)

D Langston

5/5 Stars
Had a great experience with Jo, wonderful person, wonderful personality. Efficient, diligent and professional, a genuine credit to the business. Thank you Jo for your time and professionalism.... Read more
3rd Mar 2022 (2 years ago)

C leyendeckers

1/5 Stars
Not the estate agent I remember it to be back in 2017! Just proves it’s not the name but people who run it now! A huge let down :(... Read more
28th Feb 2022 (2 years ago)

O 2

5/5 Stars
Jesse is a very professional and reactive Property manager. Every time we need something, Jesse is here for us! Thank you again! Julie and Olivier... Read more
28th Feb 2022 (2 years ago)

J Turner

5/5 Stars
Denise Hurn has acted as our property manager on 2 properties managed by Romans for several years. She has always been very active in their management and dealt with our queries and any problems very promptly. The lettings and renewals of tenancies have been dealt with separately by the Basingstoke office in an efficient manner and with minimal voids over the period..... Read more
Landlord
8th Feb 2022 (3 years ago)

C Kotze

5/5 Stars
We have been with Romans for just over 4 years now. Denise Hurn was our property manager and has always been professional and prompt when replying to emails. We were impressed with the overall experience we had during our tenancy. Thank you.... Read more
Tenant
27th Jan 2022 (3 years ago)

R Alsaarti

5/5 Stars
We just had the inspection done by Jo Hunt, she is very friendly and nice. Her smile and nice attitude have eased all the worries that we had. We appreciate her advice and tips to maintain our flat. Also , she welcomed my wife who has arrived recently to the country in a very kind and lovely way. Thank you Jo !... Read more
Tenant
24th Jan 2022 (3 years ago)

G Gregory

5/5 Stars
Really lovely lady called Jo Hunt came today for property inspection, she listened and photographed all of our concerns and talked with us about how to report/tackle them (as some of them we haven't heard back from yet). She gave lots of good information and was very friendly and upbeat, whilst also being professional regarding any house issues and information. Would definitely recommend Jo.... Read more
Tenant
24th Jan 2022 (3 years ago)

R Nair

1/5 Stars
It is for anyone who is planning to go with Romans, if you have any value on yourself please don’t choose them. Myself I am humiliated and suffered a lot because I have chosen this people as my letting agent. Still I am suffering. Whoever can take this in any sense, once you will go through my situation you will really understand how much I suffered for my wrong choice.... Read more
Landlord
14th Jan 2022 (3 years ago)

W tariq

5/5 Stars
It was great dealing with romans. Denise Dhurn was great property manager.... Read more
10th Jan 2022 (3 years ago)

J zachariah

5/5 Stars
We have been renting quite long with Romans, and Denise was the property manager. She is very friendly and professional in sorting issues. She deserve a 5 star service. Thanks Denise.... Read more
Tenant
17th Dec 2021 (3 years ago)

H Pitt

5/5 Stars
Great service as always from Denise Hurn. Responds vey quickly to any query. So glad she looks after the rental of my property. Thank you Denise... Read more
Landlord
17th Dec 2021 (3 years ago)

Set_The_Controls

5/5 Stars
Just had a routine property inspection with the lovely Jo Hunt - as other review had already stated Jo was nothing but friendly and professional throughout the entire visit. Very approachable and super easy to talk to. Really puts you at ease as property visits are a little invasive at times. Jo removed any worries as soon as we opened the door. Thank you!... Read more
14th Dec 2021 (3 years ago)

O Micu

5/5 Stars
Laura Chester is the best. Would recommend this company for all new move in needs. A+... Read more
3rd Dec 2021 (3 years ago)

? ???????

5/5 Stars
I was a tenant of the property, managed by Romans agency for 4 years. I am fully satisfied with their job: portal for addressing issues and very responsive stuff. Many thanks to Amy Meades who was the last property manager I dealt with and who helped to wrap up all things at the end of my tenancy.... Read more
Tenant
18th Nov 2021 (3 years ago)

S Tamang

5/5 Stars
Ms Amy Meades. Property Manager Basingstoke. There was a garage water leak issue at my property. 16 Elmwood Way Basingstoke. RG23 8LG. Recently she contacted to me by e-mail regarding the above issue. i replied with my approval and she immediately arranged a maintenance team to fix the problem. She contacted to me after resolving the issue. i was so impressed with her professional response. Wish you all the best for coming days.... Read more
Landlord
18th Nov 2021 (3 years ago)

B Famakin

5/5 Stars
I am writing a review on Jo Hunt who came to visit my property a few days ago. First, she was extremely professional and kind Secondly, her dressing was super beautiful and she is such a great ambassador of Romans Basingstoke. Keep it up Bridget... Read more
14th Nov 2021 (3 years ago)

H Sutton

5/5 Stars
Amy Meade has been fantastic at looking after our property. She always gets back to us really quickly and has sorted lots of issues very efficiently.... Read more
Landlord
10th Nov 2021 (3 years ago)

S King

5/5 Stars
Great service, friendly staff & informative, from the start of our search, right through to completion of our rental property. Since moving into Wedderburn Avenue, Amy (Meades) has taken great care in dealing with any issues we’ve had with understanding and professionalism. It’s refreshing to have contact with a property manager like Amy, who goes above & beyond in ‘getting things done’ ! Lovely, helpful, friendly & capable but with being professional at the same time ! Thank you everyone ! But especially Amy x... Read more
Tenant
8th Nov 2021 (3 years ago)

M Fowler

5/5 Stars
Jo did a site visit for the second time for this property and she was very friendly and bubbly, a very lovely person. I've also had good experiences with Phillippa when I needed to move and Denise when issues have happened with the property... Read more
Tenant
8th Nov 2021 (3 years ago)

V Barron

1/5 Stars
Three time my sister phone them up. Never got back to us. We wanted to see 2 appartments in Basingstoke. Now, she had gone back to Italy and I'm in kent again. Rubbish !... Read more
26th Oct 2021 (3 years ago)

A Buckland

5/5 Stars
Jo did my property inspection yesterday and I wanted to say thank you to her for being so lovely and easy to get on with. I always feel strange at the idea of someone coming over and going through my home, but Jo was so nice, bubbly and friendly all my nerves immediately went away. Also I laughed more with her than I had the whole week! Thank you Jo!... Read more
Tenant
23rd Oct 2021 (3 years ago)

K Buckland

5/5 Stars
A lovely lady called Jo Hunt came to do my property inspection today - it’s my first one so was feeling a bit nervous and apprehensive but I really had no reason to and Jo made the whole process so smooth! She was such a lovely person, so bubbly and friendly and really made us feel at ease whilst she did the inspection. She explained the whole process to us so we knew what to except and also gave us some great advice along the way. A very relatable, lovely woman and would be a pleasure to have back for our next visit!... Read more
Tenant
22nd Oct 2021 (3 years ago)

R Monteiro

5/5 Stars
Amy Meades? has been really helpful in sorting out our issue. She has been proactive and understood the urgency of our request.. All thanks to Amy Meades that our window was finally fixed.... Read more
22nd Oct 2021 (3 years ago)

P Ranade

5/5 Stars
Amy Meades is our contact there and she's amazing. Very responsive and very professional, she's great.... Read more
22nd Oct 2021 (3 years ago)

Ben

5/5 Stars
Edit of old review as doesn't allow me to add a second one. Previous review is for the branch which have also been great. Jo Hunt came to do my property visit, she's a warm and friendly individual who made me feel completely at ease and gave fantastic advice and support during her time in my home, she's a credit to Romans. Also reviewing Amy Meades in Property Management - she has been a great help sorting out my new fridge freezer, I advised of the issue today and a resolution has been made on the same day, which is great service. I hope now Amy will remain my property manager because I've had a fair few over the last 3 years and a bit of stability would be most welcome.... Read more
Tenant
22nd Oct 2021 (3 years ago)

K Tufnail

5/5 Stars
Amy Meades is my property manager and is always quick to respond to any queries I have. Deals with any issues the tenant has quickly and efficiently also.... Read more
Landlord
21st Oct 2021 (3 years ago)

F Yuzak

5/5 Stars
Jesse Xavier was helpful and kindly arranged us a contractor when needed. Thank you Jesse!... Read more
17th Oct 2021 (3 years ago)

H Zaccaria

5/5 Stars
Jo Hunt was extremely professional and an absolute pleasure when she came to inspect my flat. She was friendly, bubbly and clearly has very good people skills. Jo clearly cares for the tenants that she inspects which shows her true motherly nature.... Read more
Tenant
7th Oct 2021 (3 years ago)

C Patey

1/5 Stars
Knowingly put a property on the market that was not in a saleable position has cost me months of delay and thousands of pounds. Then proceeded to be disinterested, unavailable and confusing.... Read more
Seller
27th Sep 2021 (3 years ago)

D mithirathas

5/5 Stars
We have been dealing with Denise at Romans, and she's been nothing but professional and helpful with our queries. I would highly recommend Denise and promise you will have no issues dealing with her. Very efficient, responsive and professional. 5 Star service!... Read more
24th Sep 2021 (3 years ago)

J McMichael

5/5 Stars
I rent out my property through Romans I have a new Property Manager Jesse Xavier. At last a professional, efficient, intelligent person who handles queries from both Landlord and Tenants competently.. Hopefully excellent service will continue ????... Read more
Landlord
13th Sep 2021 (3 years ago)

R Wright

5/5 Stars
Denise Hurn @ Romans was our Property Manager for the duration of our 4 year tenancy and she has been an absolute pleasure to deal with. I would highly recommend Denise and Romans to anyone looking to rent a property in the Basingstoke area.... Read more
Tenant
10th Sep 2021 (3 years ago)

E Fretwell

5/5 Stars
Great service would highly recommend using them. They helped with everything needed without hesitation. Constantly updating you with what is happening. Thank you Eva your a star... Read more
8th Sep 2021 (3 years ago)

M Thomas

1/5 Stars
Had a viewing of a property in Popley, waited for 35 minutes in the rain outside, called twice, nothing... & emailed, still to this day no response and no answer. I get that people cant make appointments we are all busy but have the courtesy to let me know ? I wouldn't dream of wasting your time. Hopefully I'll never have to use this company again, I've told many people too. Would not recommend.... Read more
3rd Sep 2021 (3 years ago)

M Leslie

1/5 Stars
Certainly not a branch I would be using again... everything seems to go ok when you want to purchase / use this company however once the deal is complete they really do not show any after sales customer service. I only rented a place due to needing somewhere quickly and I moved out the second my lease was up. Property management is a joke and they turn through staff as often as you change your underwear and when you have an issue, you need to email about 3 times to get a response! Awful service, bad management and certainly not worth anymore than 1 star!... Read more
Tenant
3rd Sep 2021 (3 years ago)

R Gordon

5/5 Stars
Vasco from start to finish was helpful and friendly. He went above and beyond to make sure we had all information about our property and made time for us when we asked for viewings. Not only did Vasco help us with our house purchase but he continued to offer his professional support following the move in date. We would highly recommend Romans Basingstoke to future buyers and vendors.... Read more
Buyer
17th Aug 2021 (3 years ago)

S Graydon

5/5 Stars
A lovely lady called Jo Hunt came to do a routine visit for our property, who we let through Romans. She was so lovely, so comforting and made me feel at ease. Really professional and kept me informed the whole way through what she was doing. Can’t wait to see her next time!... Read more
Tenant
16th Aug 2021 (3 years ago)

F Boniface

5/5 Stars
Denise Hurn is amazing and effective as my new property manager. She and Phillippa Randle are very professional AND always happy to help and sort out issues. . Thank you both and indeed Romans are lucky to have both of you.... Read more
12th Aug 2021 (3 years ago)

C Holland

4/5 Stars
Romans have managed a property rental for us for a number of years, They are always very professional. Our property manager Denise H is an absolute star responding quickly to our queries and our tenants queries and going above and beyond to keep everything running smoothly.... Read more
Landlord
12th Aug 2021 (3 years ago)

T Atkin

5/5 Stars
Having been tenants for over 20 years here we have found Denise Hurn pleasant, professional and responsive to all our queries and occasional problems. An absolute asset to Romans.... Read more
Tenant
11th Aug 2021 (3 years ago)

R Nieuwenhuis

5/5 Stars
Really happy with Romans during my tenancy. Denise Hurn looked after the property and she was fantastic; she was quick to respond to queries and always followed up to ensure issues were resolved.... Read more
Tenant
11th Aug 2021 (3 years ago)

T kaziboni

4/5 Stars
Denise Hurn has always been thorough during inspections, at the same time lovely as she maintains her professionalism during visits making it not a daunting experience.... Read more
11th Aug 2021 (3 years ago)

S Gosney

5/5 Stars
As a landlord I have worked with Denise Hurn for a number of years, she has always been very professional, quick to respond and I would highly recommend her to any landlord looking to let a property... Read more
Landlord
11th Aug 2021 (3 years ago)

S Yadav

2/5 Stars
Not responsive when you got problems in house, the water leak damage remained in the house for all three years I lived there as a tenant, But they are quick to cut the deposit money for small wear and tear, I gave the house in cleaner condition than it was provided, proven with the photographs, but still they were cutting a lot of amount, And ridiculously, you can only vacate the house on the date of month you checked in, after giving 2 months of notice period, when I asked why this rule is in place, the answer was: "that is how Romans operate" :-)... Read more
Tenant
3rd Aug 2021 (3 years ago)

C Emery

5/5 Stars
Our property manager Denise H has been fantastic throughout our 3 year tenancy. Always happy to help and sort out issues. At the beginning and end of tenancy Phillipa R was also amazing. Thank you both and Romans are lucky to have you.... Read more
Tenant
27th Jul 2021 (3 years ago)

M Hobley-Lloyd

5/5 Stars
We rented through Romans for just over 7 years. In the early years we had several property managers, some were a bit hit and miss. However for the last few years we have had Denise Hurn who has been very professional and reliable... Read more
Tenant
27th Jul 2021 (3 years ago)

S Tella

5/5 Stars
Property Manager Denise Hurn? is really helpful and very professional and attentive to the issues raised and resolves asap. I really appreciate her help in talking to the concerned people and fixing the water leakage and the flooring work that has been resumed. Works in the flat got sorted quicker after her involvement... Read more
26th Jul 2021 (3 years ago)

A Ebbage

5/5 Stars
Denise Hurn is the best property manager I have met during my time as a landlord. I can thoroughly recommend Denise and Romans for property letting and management. Alan Ebbage... Read more
Landlord
20th Jul 2021 (3 years ago)

M Lichtendonk

5/5 Stars
Denise is always available to assist should we have any questions or concerns on our rental. She is friendly and always goes out of her way to make sure everything works the way it should. Thank you.... Read more
Tenant
19th Jul 2021 (3 years ago)

L Palfrey

4/5 Stars
Mandy was particularly helpful when helping me solve a clerical error. Thank you Mandy for being so efficient - it was hugely appreciated.... Read more
16th Jul 2021 (3 years ago)

L Baird

5/5 Stars
Romans Basingstoke have exceeded our expectations throughout the last year in the sale and onward management of our house chain right through to completion. James and Matt went above and beyond from day one to ensure that we were happy with the terms of sale and we had fantastic interest in the house. Despite several complications with the sale extending over many months, they were efficient at finding solutions and chasing the chain so that we soon had a resolution. Such issues can prove very stressful but Romans and their team in Basingstoke have demonstrated how skilled and committed they are are when it comes to pushing a sale through. We had prompt correspondence throughout and were confident with our choice of estate agents for every aspect of their involvement in our house sale. Thank you for your professionalism and help at every stage, we couldn't have got there without you! No hesitations in recommending Romans Basingstoke.... Read more
Seller
14th Jul 2021 (3 years ago)

R Bhamra

5/5 Stars
I have dealt with a number of the Romans team who are all very nice indeed, my property manager is now Mandy Tann who is very efficient, helpful and friendly at sorting out any issues or questions which I have that need answering, Much appreciated.... Read more
8th Jul 2021 (3 years ago)

J Spray

4/5 Stars
Having rented property through Romans for a number of years now, we are happy to always receive an excellent service from them. Polite, professional team, who respond to queries in a timely manner. Our contact, Mandy is always happy to help, keeps in regular contact and responds to queries efficiently. Contractors are of excellent quality and always do a good job aswell. We are happy with the service we receive :-)... Read more
Tenant
5th Jul 2021 (3 years ago)

L Jakubek

5/5 Stars
We used to rent a property years ago through Romans. A lovely lady called Mandy Tann managed our property then. Since then, we've had some really bad experiences with other estate agents (notably Gascoigne Pees Basingstoke). I can say for certain that Romans is the best estate agent we've dealt with, always very professional. Mandy has once again, now that we are looking for a new property, been very kind, responsive and helpful. Thanks Mandy!... Read more
2nd Jul 2021 (3 years ago)

N Bhugeloo

5/5 Stars
Great people to work with. They are customer focused at all times and very responsive to anything that we raise. Mandy has been particularly great at communicating and resolving our issues fast and effectively at all times.... Read more
1st Jul 2021 (3 years ago)

B Mithiradaas

5/5 Stars
Denise has been an absolute star assisting me with queries I had before moving into the property and during my time here. There have been a few issues which Denise quickly actioned and had sorted whether it was an informative call, organising engineers to come round and has been very easy to speak to. Denise is very professional but can have a laugh as well! Joy to have you as our property manager, it’s made the move and stay here a lot less stressful! Thanks Denise ????... Read more
Tenant
28th Jun 2021 (3 years ago)

P Sterling

5/5 Stars
I have had a fantastic service as a buyer through the sales team at Romans in Basingstoke. Very responsive to my phone calls and emails and always kept me informed as to how the purchase progressed. The in-branch sales team are courteous and friendly and the after sales/sales progression staff very responsive. Would have no hesitation recommending Romans in Basingstoke to my friends/family.... Read more
Buyer
22nd Jun 2021 (3 years ago)

N Heneghan

5/5 Stars
The entire staff at Romans Basingstoke has made buying our first home incredibly easy. Vasco who showed us the property and took us through the offer process, James Fleming who has guided us through the rest of the process, I cannot thank them enough. I would highly recommend Romans Basingstoke if you are looking to buy.... Read more
Buyer
22nd Jun 2021 (3 years ago)

M Prabhakaran

5/5 Stars
I would definitely recommend Roman letting agent services as they were so helpful for me to find the property in very short span of time. As I was staying in very long distance they helped me with online viewing of the property in this COVID situation. Maddie was very friendly and helpful agent as she was updating each and every process in my house letting and helped me to found the right place at the city centre. I really like their services.... Read more
Landlord
16th Jun 2021 (3 years ago)

K Austen

5/5 Stars
Maddie was extremely helpful and assisted us in any way she could. She kept us informed with feedback from the developer and always answered our queries in such a professional way. It was a real pleasure interracting with her. Made the whole experience stress free. Thanks Maddie... Read more
11th Jun 2021 (3 years ago)

S Lovelock

5/5 Stars
I needed to find somewhere to rent that was out of town, but still close enough for a commute to work. Looking online, the same old properties kept coming up time and time again, and I spoke directly to Philippa Randle, explained my needs, and she recommended the property I was subsequently able to secure. She listened to my requests, was friendly, polite, and nothing was too much trouble - and believe me, I asked a LOT of questions as I'd never rented before! Subsequent to moving in, I had a few small issues, but again, my property manager Mandy Tann has been absolutely superb. Nothing is too much trouble. She responds to emails and calls so quickly, sorts out my problems, is friendly, kind, and did I already say? ... nothing is too much trouble. Overall, Romans have helped me through a very difficult phase in my life with a friendly words, happy interactions, and clear and concise information. Highly recommend this agency, and if I need to find alternative accommodation in the future or buy my own property I will certainly use Romans again. Thanks guys - and don't forget, I owe you that gin on my patio!!... Read more
Tenant
4th Jun 2021 (3 years ago)

S Lock

5/5 Stars
I would thoroughly recommend Romans Letting and Estate Agents as letting agents. They manage our house and Denise is superb. A perfect mix of professionalism and friendliness, nothing is too much trouble for her.... Read more
Landlord
25th May 2021 (3 years ago)

B Blake

5/5 Stars
I deal with a number of the Romans team, our property manager is Mandy Tann who is very proactive sorting out any maintenance issues or in fact anything else that needs resolving. Philippa who runs the lettings team is also great, couldn't be more helpful. Really appreciated.... Read more
Landlord
25th May 2021 (3 years ago)

R Johnson

1/5 Stars
Dreadful not really sure what they do to earn a salry... Read more
22nd May 2021 (3 years ago)

J Price

5/5 Stars
Fantastic service and response from Mandy Tann as always! She really looks after the tenants and make my life so much easier as a landlord.... Read more
Landlord
21st May 2021 (3 years ago)

B Coviello2

5/5 Stars
Denise Hurn who is my property manager at Romans Lettings is always extremely helpful with any issues regarding my rental property. I would highly recommend Denise as she is very professional and always there to help. Thank you Denise.... Read more
Landlord
20th May 2021 (3 years ago)

M Attwood

5/5 Stars
My property manager Denise Hurn consistently provides an excellent service. She is most personable and a pleasure to deal with. Responses to queries are dealt with in a timely, professional and courteous manner. I would not hesitate to recommend Romans based on the service I have received. Thank you Denise.... Read more
Landlord
20th May 2021 (3 years ago)

A Parker

5/5 Stars
Very good! Denise Hurn is brilliant and always helps me quickly. Thank you!... Read more
19th May 2021 (3 years ago)

Paul

1/5 Stars
Appalling service for landlords. Rarely return calls, put profit before customer service. Charge 20% plus vat on top of expensive contractor costs if you need work done. Avoid, avoid, avoid. Never again. Now moved to OpenRent who are so much cheaper and better quality service.... Read more
Landlord
9th Apr 2021 (3 years ago)

Anonymous Homeseller

5/5 Stars
Romans were very efficient, courteous and unlike some estate agents never felt pushy. They arranged viewings very quickly and sold our house within four days... Read more
Seller
31st Mar 2021 (3 years ago)

S Pun

5/5 Stars
Despite of all challenges faced due to COVID-19 Ashley Hughes has been very professional, friendly, kind and quick to respond at every part of my property process. Being a first time buyer I had no clue of lots of things but Ashley went beyond and up to help me and my mum at all times. I would HIGHLY recommend everyone to go with Romans for buying or selling properties. Thank you for your great service to Romans team and mainly to Ashley Hughes.... Read more
Buyer
11th Mar 2021 (3 years ago)

M Imran

1/5 Stars
Extremely greedy and insensitive people. Charging us a fortune in the checkout inventory just for a few scrubbing and fingerprints on the walls, when they can actually repaint the full flat in just a fraction of that cost. We told them to instead get the it painted but NO. They are very unreasonable and wouldn’t talk. They just want us to give them our hard earned money. I will never ever use their services again (we were looking to buy a house with them, but wouldn’t anymore) and I will also alert everyone in my friends circle to stay away from them.... Read more
Tenant
23rd Feb 2021 (3 years ago)

V Aufiero

5/5 Stars
Great team of guys. They've been really efficient and informative since the day our house went on the market (not to mention it sold within just a few days) As a seller you just want to focus on what you're buying and leave your sale in capable hands which is exactly what Romans do. Friendly, Responsive and Professional.... Read more
Seller
16th Feb 2021 (3 years ago)

O rafiq

5/5 Stars
I have just used the services of a Mortgage broker who works for Romans Group. Mr Ashley Hughes is a very professional broker who does what he says and follows everything up. I Can't thank Ashley enough for his hard work throughout the whole process making it easy and efficient as possible within the current circumstances.... Read more
17th Jan 2021 (4 years ago)

P Doyle

5/5 Stars
Absolutely Brilliant They Are Amazing in every way possible we recently Moved House Through Them... Read more
27th Dec 2020 (4 years ago)

Anonymous Homeseller

2/5 Stars
They were in general very poor. You would expect a higher level of professionalism from any company that you deal with. Evert arrangement that they made for me was wrong - time, duration or purpose of the appointment. They didn't notify me that someone had made an offer for the property. I was advised to lower the asking price of the property and was then asked by another mystified manager why I had chosen to lower the price so quickly. They were pushing me to accept an offer which was a good bit lower than the one I eventually accepted. Giving them the benefit of the doubt, they were just poor, unprofessional and lacked coordination.... Read more
Seller
22nd Dec 2020 (4 years ago)

J Key

5/5 Stars
Good display of local houses for sale. Helpful Staff.... Read more
15th Dec 2020 (4 years ago)

S K

1/5 Stars
Estate agent told lies about the property before we moved in, property management, particularly Mandy, are terrible. They run you down before they have your money and once you’ve paid and signed your contract getting hold of anyone with clout is unlikely. Would not go through Romans to rent ever again.... Read more
Tenant
13th Dec 2020 (4 years ago)

B Manickam

5/5 Stars
Shawn, Natalie and James were absolutely brilliant from start to finish. Romans Basingstoke is excellent all the way through, always on hand to offer support and guide us through the purchase process. Excellent communication and very professional team. Thank you guys! Further, it was a great pleasure to deal with "Ashley Hughes" in the mortgage team. Ashley was extremely helpful and honest in identifying what was achievable. He was incredibly helpful in alleviating any concerns and continued to keep me updated and checked in regularly to see if things were progressing in the right way. He made the mortgage process incredibly easy and stress free and I would definitely recommend Romans to all my friends and family without a seconds hesitation.... Read more
Buyer
11th Dec 2020 (4 years ago)

D Titcombe

5/5 Stars
Great service from the start. Ben was helpful in the early stages of our house sale, explaining everything we needed to know which resulted in a very quick sale. Natalie was also very helpful and professional giving us updates every week or so, also helping to push exchange forward.... Read more
Seller
1st Dec 2020 (4 years ago)

I Josephs

5/5 Stars
Denise Hurn (Property Manager) was extremely helpful / knowledgable and helped me to resolve an issue with my rental property. I would highly recommend Denise. Thank you!... Read more
Landlord
25th Nov 2020 (4 years ago)

S Prosser

2/5 Stars
The Service going into the property was fine and indeed was professional, however despite using Romans own recommendation for cleaning service upon leaving there were considerable issues the resulted in me being charged over £200 for what I felt was Romans failing. On top of that discrepancies in the rental that existed on entry were levied at me as the tenant. Beware, raise every issue upon entry to Romans with photographs.... Read more
Tenant
24th Nov 2020 (4 years ago)

L Y3114ND

1/5 Stars
The communication with Romans has been poor ever since the day we signed the contract to rent a flat that they are property managers for. With no contact in the time leading up to moving in, there was more stress than excitement. Upon moving in, I found that the 'deep clean' didn't happen, the cooker had been condemned, the carbon monoxide alarms don't work, taps dripping, lots and lots of junk left behind in the flat (including 4 bulky sky boxes, hundreds of letters, bottles of beer 5 years out of date) - about 50 keys, with no information about what they're for, and to this day we still haven't had any information about things such as which car parking spot is ours, what the combinations are to access the bins and bike shed, what our landline number is. They have also been useless at addressing all the issues I've stated above - I emailed and called on the day of the move-in, it has been 8 days since and no effort to address them, or contact. I have had to purchase my own cooker so that I can eventually cook a meal, with the expectation that it will be reimbursed. So far my email of the receipt hasn't been acknowledged. It seems, once they get your signature, they don't give a damn about you and your living conditions. Considering my efforts to co-operate and get these issues out of the way swiftly so that we can relax in our new home and (hopefully) not need any further contact with Romans, I'm appalled by how they have treated us. Unless anything changes, I will never use Romans again, and will continue to advice tenants against considering their properties.... Read more
Tenant
24th Nov 2020 (4 years ago)

E Wheatley

5/5 Stars
After initial problems with our move Philippa was exceptionally helpful in taking full ownership of the problems and following them through to resolution. She is very professional and kept me updated throughout. In addition to the above, despite Covid, Denise has been very efficient and dealt with any issue we have had very promptly. Thank you Denise for your help in these tough times.... Read more
22nd Nov 2020 (4 years ago)

S Savage

5/5 Stars
James and his team at Romans Estate Agent Basingstoke have been amazing through out my dealings with them selling my house. From the initial visit with James when he came to value my property and list it, he shared valuable knowledge, insight and understanding that I really appreciated. At every stage of the process we were all working to a mutual goal with great communication and understanding being the key element. James and the team know how to sell property in challenging situations and times and they are confident enough to give you their commitment and deliver on it. I felt I was in the best hands and would highly recommend the team if you are looking to buy or sell a property and would like a professional team to deal with it all for you.... Read more
Seller
22nd Nov 2020 (4 years ago)

M brown

5/5 Stars
Excellent staff very experienced in all matters of selling and letting... Read more
19th Oct 2020 (4 years ago)

T Atkins

5/5 Stars
Fantastic service both pre and post sale. Got the job done professionally and safely during a tricky COVID period! would definitely recommend... Read more
Seller
15th Oct 2020 (4 years ago)

J Cheyney

5/5 Stars
Dense Hurn has been a most supportive and helpful manager for my in the last 10 years. Much appreciated.... Read more
12th Oct 2020 (4 years ago)

M Thomas

5/5 Stars
I have just finished working with Romans as my tenant went back to India and I need to make use of my flat for a year or so. My local manager is Denise Hurn and she has been amazing. Always in touch, works hard and very professional, exactly what a landlord needs.... Read more
Landlord
1st Oct 2020 (4 years ago)

R Pond

5/5 Stars
Philippa at Romans Lettings Basingstoke is the most helpful pragmatic friendly and proactive agent I have ever dealt with. She is so dynamic at sorting any issues and really makes you feel at ease when inevitable problems arise. I cannot say or speak highly enough of her Thank you Philippa... Read more
18th Sep 2020 (4 years ago)

C Visan

5/5 Stars
We were living for over 4 years in a house rented through Romans. During this time we had the pleasure to work with Denise Hurn who was just amazing. We appreciate Denise's punctuality, professionalism and friendly attitude. For our great experience with Romans we would highly recommend them.... Read more
Tenant
18th Sep 2020 (4 years ago)

R Pusceddu

1/5 Stars
Why do you leave on all the lights in your office when the office is closed? Even in the middle of the night. You're unnecessarily contributing to global warming and to the destruction of the most precious houses of all. our common house: planet Earth!... Read more
11th Sep 2020 (4 years ago)

M Garner

5/5 Stars
Maddie was an excellent agent, incredibly punctual, informative, kind and most importantly honest! Would love to use Romans for future moves in Basingstoke... Read more
7th Sep 2020 (4 years ago)

J Brown

5/5 Stars
Despite all the challenges associated with COVID, I have had a full, fast, friendly and professional service. Going beyond what I expected. Romans provided a quality service and restored my belief that there are quality estate agents. I would wholeheartedly recommend Romans to anybody looking to sell their property. I am sad they don’t operate in the area to which I have moved!... Read more
Seller
25th Aug 2020 (4 years ago)

T bellweathe

1/5 Stars
One of the worst agent not just in basingstoke but also in uk I would say. All they want is your money. Calls goto headquarters who take your details and then there is no followup or callback. Better go with connells or belvoir.... Read more
21st Jul 2020 (4 years ago)

D S

5/5 Stars
Amazing service and fast... Read more
11th Jun 2020 (4 years ago)

S Weston

5/5 Stars
Ben Plowman has been very professional from the moment I phoned him to enquire about the selling of my house. He has been constanly updating me of the progress all the way. This is the first time I have used Romans ,but it most certainly will not be the last. I normally use another Estate agent in Basingstoke, but from now on I will definataley be recommending Romans because of Ben Plowman professionalism.... Read more
Seller
7th Jun 2020 (4 years ago)

C lad1995

5/5 Stars
Had very good dealings with this branch if you need anything and need a quick response ask for jake top guy ????... Read more
2nd Jun 2020 (4 years ago)

G Achpal

5/5 Stars
This review is especially for Denise Hurn who is my letting agent and liases with my landlords on my behalf. I am very happy with the service of Romans, been with them from last 3 years. During this unfortunate time, as i am single mother and being furloughed left in real financial crisis. Denise spoke with the landlords on my behalf and they have allowed me to live in their property for two rent free months. This one act of kindness has literally saved my son's and my life. Romans ( Denise Hurn) has been a realy support as I was wanting to talk to the landlords myself, you know such discussions you cant trust anyone if they will be really able to convince the landlords to know what your real situation is. But Denise: hats off to her, she really came as an angle for us. I will highly recommend Romans, especially Denise. thanks a lot you guys!... Read more
Tenant
28th Apr 2020 (4 years ago)

T Barz

5/5 Stars
Philippa has been very kind, helpful and pleasant to speak to. Moving house during these uncertain times is not easy but Philippa definitely helped us as much as she could and made us feel much more at ease. Definitely enjoyed my experience with Roman and thank you Philippa for being so great!... Read more
27th Apr 2020 (4 years ago)

A Huxham

5/5 Stars
Excellent service, communicative from the start. Ella Bailey showed me around a few flats that were available which was very helpful as the flat I chose, was not the one I selected to first see. Easy process.... Read more
17th Mar 2020 (4 years ago)

C Watts

4/5 Stars
Some problems in communication and information sharing between departments, at times, but overall efficient and professional service.... Read more
18th Feb 2020 (4 years ago)

T Franks

2/5 Stars
I have requested an inspection of my property 2 weeks ago and it has still not been carried out. My tenant pay a separate charge to me for their water and EVERY month I have to phone your payment office to check if it has been paid and to get it paid to me, it never happens automatically.... Read more
Landlord
18th Feb 2020 (4 years ago)

D Waller

5/5 Stars
Fantastic service from romans letting highly recommend! Especially our letting agent amber Stratton who has been amazing at helping us with our renting needs in every way! Very professional and a genuine lovely person, thankyou!... Read more
Tenant
13th Feb 2020 (4 years ago)

Carl

1/5 Stars
Sent email to Roman's and got no response back.... Read more
10th Feb 2020 (5 years ago)

A Das

1/5 Stars
Moved into the property with problems which is still not resolved, which are part of basic necessity. HOB not working. Not able to cook food. Refrigeration malfunctioning. Other issues are there but these problems needs to be addressed at the earliest on urgency. *Reply to Joe. You can check my name with Alokdyut Das in your system. I was informed today (22.01.2019), contractor would come and resolve the issue. Got a message that it will be resolved on 28.01.2019. Refrigerator is not working properly. The foods are becoming stale. Note: I have kept the refrigeration to max and still the problem persists. Freezer is not working properly, even the foods kept in freezer are moistening up. I even informed that the window blinds are broken. Doors are swelled up. Door handles are loose. Please give me a good reason, is this how a furnished flat is delivered. This is completely unbearable.... Read more
Tenant
23rd Jan 2020 (5 years ago)

B Pimenta

5/5 Stars
Romans helped greatly with a recent purchase - thoroughly recommend Ben Plowman and Danielle Head in particular.... Read more
Buyer
11th Jan 2020 (5 years ago)

M Zaccaria

5/5 Stars
Ella, I wanted to take this opportunity to thank you for the excellent service you provided. You understood our requirements and were able to exactly match our needs. The team at Romans also kept us informed and up to date throughout the Letting process. It was a pleasure to deal with you.... Read more
Landlord
8th Jan 2020 (5 years ago)

D Nitsch

1/5 Stars
Zero stars if it were possible!! Very negligent, money grabbing company. Currently renting a property that doesn't meet legal criteria to let, doors and windows that don't open, lack of fire escape routes, no carbon monoxide detector, can't hear the house properly, kitchen sink collapsing, fixtures are in tatters or do not work. Utterly disgusting. Human morals over shadowed by hitting targets!... Read more
Tenant
20th Dec 2019 (5 years ago)

J Thomas

1/5 Stars
Probably one of the slowest and most unproductive estate agent I have ever dealt with. So many unresolved issues. No hot water for a month being just one of them...... Read more
Tenant
17th Dec 2019 (5 years ago)

B wheatley

2/5 Stars
Overall you haven’t been great. I’ve contacted Romans serval times about stuff going wrong in the flat and had no response... Read more
Tenant
10th Dec 2019 (5 years ago)

X Hu

2/5 Stars
management key was out with handyman for a long time after a job, no one noticed until another job was needed... Read more
Landlord
10th Dec 2019 (5 years ago)

M Miha20b

5/5 Stars
Fantastic team and amazing service!!!!! Thank you, Sarah for your help and support. You are the best!!... Read more
5th Dec 2019 (5 years ago)

E Holman

1/5 Stars
Poor Poor experience! My moving date was delayed by 5 weeks, this put me out financially and no offer of any help other than an apolopgy, this was advised to me 2 days after I had signed the contract. I then paid my deposit, only to chase on 3 seperate occassions to makesure the money had been received, it wasn't until I called them that i got my answer my e-mail to two different members of staff were ignored. I was also advised 30mins before my check in date on moving day that Romans needed a copy of my passport, or they couldn't hand me the keys (despite having 9 weeks to get this information), I had removal men on the clock. As i walked out the door after having my passport scanned, i was asked if my referencees had been completed - I hadn't but I didn't have time to wait as I needed to let the removers into my new appartment. To top it off, when I arrived at the apartment I was told that the cleaners needed to complete a 'top up clean', it wasnt, it was a full clean! So I couldn't start unpacking until they had left (cleaners did a great job), I wasn't given my parking permits, this was only discovered after I called Romans as I was concerned about getting a ticket - Finally I hadn't even been shown where to put out the bins, I had to contact the property manage in the office downstairs who only works 8-4, i work 7-6 so had to work a day at home just to find this out! Overall a very poor and unorganised service. If I rented again, it wouldn't be with Romans, however, I am now tied to a contact for 12 months - I just hope their property management is better than their lettings service.... Read more
Tenant
12th Nov 2019 (5 years ago)

L Gagliardi

1/5 Stars
I understand the agencies mainly work for the landlords. Still I was surprised by their lack of professionalism. This is what happened. Romans commissioned a change of the postbox lock for our neighbors and, by mistake, mine was replaced. They have not contacted me to explain what had happened and did not reply to my mail. Moreover they are keeping a spare copy of my postbox.... Read more
Tenant
20th Oct 2019 (5 years ago)

H Bye

4/5 Stars
Best letting agents I have used so far, very happy with our new home, we have not quite moved in yet but so fair so good. Sarah had been very helpful, thank you guys :)... Read more
Tenant
1st Oct 2019 (5 years ago)

A Quaint)

5/5 Stars
Philippa at Romans has been the guardian angel we needed! We found ourselves unexpectedly needing to find a new rental property and we had specific requirements (i.e. pets) and I wasn't feeling confident we were going to find the right place. Until Philippa came along! She has been a god send, and been joyously patient with my endless questions and essay length emails. I thoroughly recommend Romans and particularity Philippa. She has found us our perfect home and I still can't believe it. Thank you Philippa for everything you've done - for always keeping us updated throughout the process, being patient and kind, and for finding us a new home.... Read more
Tenant
16th Sep 2019 (5 years ago)

M Hachicho

5/5 Stars
Consistent and fluent communication... Read more
5th Sep 2019 (5 years ago)

N Alam

1/5 Stars
My experience was really awful. In the beginning it was very nice, but when the let agreed with the tenants it started becoming chaotic. Different people gave me different dates for Move-In and Inventory checkin. As a customer, I had to chase the agency for information, I did not get the service I was supposed to get, even after paying 11% of monthly rent. My experience was full of stress and frustrating only due to badly coordinated communications from Romans. I will never ever recommend Romans to anyone or willing to use the services in future. Only one person at Romans ,Philippa She was so good and she helped me in all cases. I asked to change my property manager however they never listened to me and never changed it.... Read more
Landlord
5th Sep 2019 (5 years ago)

V das

5/5 Stars
Romans (Basingstoke) has provided a brilliant and hassle free service. Special Thanks to Sarah Hood and Joanna Grounsell.... Read more
28th Aug 2019 (5 years ago)

J Ward

1/5 Stars
I can’t call it a service. It was a rushed and unorganised, pressured process with overcharges and you’re still holding on to the money you overcharged me 11 days later and 7 working days after I submitted the form.... Read more
21st Aug 2019 (5 years ago)

L Scholes

5/5 Stars
Just rented a flat through Romans in Basingstoke. Philippa was amazing as was the whole team from start to quick finish, not many estate agents I would say that about. Philippa's advice and ideas got the job done in record time. Thank you.... Read more
Tenant
6th Aug 2019 (5 years ago)

J Sanivarapu

4/5 Stars
I liked the process and professionalism Romans has in place to find a letting house for me.... Read more
Landlord
24th Jul 2019 (5 years ago)

M Adams

1/5 Stars
A really poor company, hardly ever return communications, use bad subcontractors and will pass the buck to you to deal with rather than do what they are paid to do so you will end up doing most of the chasing yourself. Would never recommend or use again.... Read more
16th Jul 2019 (5 years ago)

L Doyle

5/5 Stars
I couldn’t recommend Romans enough, they helped me find my perfect first home and guided me through the process. Huge thanks to Jon Dawson and Ryan Weeks for their help.... Read more
Buyer
10th Jul 2019 (5 years ago)

G Buddery

1/5 Stars
Very unimpressed with the customer service we have received so far from Roman's. We have been given false information by their representatives who have been very unhelpful about getting our problems suitably rectified. Along with other other defects, when we moved in a light was hanging off the wall exposing bare wires. When this was first reported and stated that a serious health and safety issue was present, the response was nothing more that dis-concerned, obnoxious and arrogant by a certain individual. We were lied to regarding the correct function of a TV aerial in the main bedroom. When it was pointed out to our property manager that this is inoperative she did not seem at all bothered and told us to get the problem fixed ourselves at our own cost. The washing machine is faulty and continues to blow fuses. When this was reported to the property manager, this was met by an aggressive response that we may have to pay for this to be fixed ourselves. This came across as a threat. She did not seem at all concerned about my wife and I being unable to wash our 2 children's clothes in their own home. Very unhelpful and incorrect customer service. Certain individuals need to be told how to deal with customers politely and the rights that tenants have. We really hope that things improve. Currently it appears we have taken on a property where the landlord is reluctant to spend money and where it is managed by an agent that is unaware of its legal obligations. There exist clear obligations on either side of the lease and fortunately there exists now good protection for tenants should the other party continue to fail in their obligations.... Read more
Tenant
9th Jul 2019 (5 years ago)

K Halford

5/5 Stars
We moved the management of our rental flat to Romans after a nightmare with Bourne Estate Agents. We deal with Philippa and all I can say is she's brilliant. We have total faith that our best interests as landlords are important to her. Her communication is great - professional but with a sense of humour too. We've recently purchased another flat to let and have total faith that Philippa will do her utmost to find us a suitable tenant and achieve the best rent she can. We have no hesitation in recommending Romans Estate Agents, Basingstoke. Keep up the good work guys.... Read more
Landlord
4th Jul 2019 (5 years ago)

N Alton

4/5 Stars
Lettings team did a great job finding new tenants even despite the lack of co-operation from the incumbabt tenants (who only allowed Tuesday afternoons for viewings!).... Read more
Landlord
1st Jul 2019 (5 years ago)

S purdon

1/5 Stars
Emails and documents are still coming with the incorrect spelling of my name. I am Ms Sarah Dawson. This is just a small issue of a string of terrible service and poor communication. The strongest and most efficient part of Romans is the house maintenance section, otherwise the remainder of other services has been poor.... Read more
25th Jun 2019 (5 years ago)

E Damireddy

2/5 Stars
I was associated with Romans for almost 20 months. Here is my feedback INVENTORY PROCESS MORE LOOKED LIKE A SCAM. 1) Check-in Inventory process was oversight and many defected items were missing in the report. (I've emailed so many 10+ defected items missing from the report) Had I not reported them I would've been bankrupt by now as all of them came in the check-out inventory report and in the schedule of damages. 2) Check-out Inventory process was so careful and all items were keenly observed. (Note that working items were reported as not working) 3) The damages mentioned in the checkout inventory list were existing from day-1(most of them). But I don't have proof, as the check-in inventory report is not so great and I haven't reported them as well. 4) I would say, after Inventory check (both check-in and check-out) Romans should validate that report by visiting the property. 5) My advise to all tenants is that report every small thing carefully otherwise you're screwed. 6) My property had a quarterly inspection of the property and the report always came GREEN. But at the end you'll be charged a hefty bill. 7) My property was inspected by Landlord as well and hardly complained anything. A bit sad that Romans were speaking only from Landlords view but not the tenant view. Its a shame to see such a big estate agency doing cheap things for money. Answer to what romans has replied. 1) Why do I have to point out that your check-out inventory has all issues? 2) Why do I have to point out that you've not considered the issues email I've sent at CHECKIN? While the same issues are mentioned in CHECKOUT? Its only after I pointing them, they've been removed. Had I not have those as proofs, I would have to pay. And I've paid for couple of items because I've not reported those and they were there from day 1. Stop telling stories. Instead win the trust of tenants. I now feel I will never associate with Romans again.... Read more
Tenant
21st Jun 2019 (5 years ago)

B Clist

2/5 Stars
Okay service from the basingstoke office. Disappointing effort from everyone else. Feeling very let down and on our own up to recently when I had to bring in the big guns (the mum).... Read more
11th Jun 2019 (5 years ago)

Angela

5/5 Stars
My first experience of dealing with Romans was when I purchased my flat. Jon showed me round twice and it was no bother at all. So having had a bad experience with an online agent when I decided to sell there was no option but for me to use Jon at Romans. I struggle to put into words how helpful, friendly, professional and supportive he was every step of the way. The day before I moved I had an emergency which Jon dealt with smoothly and kept me calm! I dont plan to move again too soon but if I do I know who I will use. The service is fantastic. Well worth the money for your sale to be managed well and professionally from start to finish.... Read more
Seller
19th May 2019 (5 years ago)

H Shattock

1/5 Stars
Whatever you do do not go for the No Deposit Option (NDO) as a tenant with Romans. We wanted to pay the deposit in full but were told that the NDO gave us better protection, but now we are moving out we are being hit with large bills that would normally be covered by a deposit. Therefore we have ended up with paying high monthly costs with no extra benefits. This was not explained to us at the start of our tenancy.... Read more
Tenant
9th May 2019 (5 years ago)

C Abreu

5/5 Stars
Looking for a house for a while now, however have come across Ryan Weeks at a viewing and just wanted to say that we received such lovely customer service from him! very friendly, funny and genuine. Makes a difference for sure! Thank you Ryan.... Read more
9th May 2019 (5 years ago)

K Tamang

5/5 Stars
Sold my house through Romans and they were brilliant. Even though it was a part exchange sale they made us feel at ease. Thanks to Sean, Jon and Ryan the guys were very professional and kept me up to date with all that was happening till the very end. Definitely recommend using their services!... Read more
Seller
4th May 2019 (5 years ago)

S Money

5/5 Stars
Philippa Randle (Assistant Manager) - Amazing management style, professional, diligent and gives high attention to Client needs. I agreed to move my investments back to Roman's provided she was my go to point of contact. I hope she never leaves or I'll probably have to take my business to where she goes :)... Read more
Landlord
2nd May 2019 (5 years ago)

Jenny

1/5 Stars
We sold our house to a builder in a part exchange deal. Romans were appointed by the builder to sell our house. Romans were very unorganised and pushy. They cancelled viewings without telling us and called us to tell us off for not accomodating viewings that we had actually agreed to. It had reached the point where we informed the builder that Romans would be denied access to our house if there was one more mishap. Thankfully our house was sold by another company before more viewings could take place. Based on this experience I will not use Romans to sell our house in the future.... Read more
Seller
18th Apr 2019 (5 years ago)

S Maurya

1/5 Stars
Will not recommend anyone. Stay away from them... Read more
18th Apr 2019 (5 years ago)

I Q

5/5 Stars
I recently moved and the lettings team at Romans were very helpful.... Read more
Tenant
27th Mar 2019 (5 years ago)

I Cirstina

5/5 Stars
The Team is very professional. Everything was perfect!!!... Read more
21st Mar 2019 (5 years ago)

V Balakrishnan

1/5 Stars
I know that this survey is an eyewash, but anyways, We moved in in Nov 2018, and many repairs were promised before moving in, like replacement of the broken, rusted, tangled blinds in lounge, main bedroom and second bedroom, door viewer, towel holders in both bathrooms, and many others but none have been done so far. The greatest shock is that the house owner is unreachable from the day I moved in. The property manager is helpless, as all she can do is ensure that I pay the rent, but she can not get any consent for carrying out the repairs from the house owner due to wrong contact details. Your records are outdated, hope his bank details are correct! The property manager had an invoice stating that the second bedroom was painted and that she has paid for the painting work! I requested her to come and see with her very own eyes whether it was painted or not. I had to take an oath in the name of God and that God knows the truth whether it was painted or not, then she believed me and sent a painter to paint the second bedroom. So, your people approve /pay invoices, without inspecting whether the work has been done or not! and finally the tenants have to suffer and go out of the way to prove that the work has not been done! In spite of many follow ups, there was no reply from the property manager, my last follow up email was roughly about 45 days ago, and thank you for this survey, I got the reply email from her yesterday saying that she is still trying to reach out to the house owner and waiting his response ! The cooking system has wooden borders severely burnt/damaged with burnt smell and can catch on fire anytime I cook on it, when informed to the property manager, She stated that the previous two tenants cooked with the same cooking system in the same condition, and they did not have a problem. She also stated that if I am not happy with the property, I can vacate, but is it that easy to vacate from one property to another within a matter of couple of months? Since Romans is suggesting me to vacate due to their poor service of not providing basic necessities, will Romans pay for the moving charges and for all the stress they are imposing on me and my family members? This clearly shows that Romans is very much keen collecting rent on time. PLEASE show the same keenness is repairing as promised before we moved in and also the same speed in doing maintenance work which the house owner is reasonably liable to do. When the tenancy agreement is raised on two adults, it is a standard practice to give two sets of keys, I agree that the parking space is only one, hence, one parking access key, but the main door entrance access key - only one was given, and when asked, the property manager said that if she gives the second key, I have to be at home whenever She sends someone to do the repair work. She is insisting me to buy one, where as it should be given as a part of standard practice. £15 is not a big matter at all, but I feel that standard business practices are not being followed. Please check whether you have the correct details of the house owner like his address, phone number, email id, and his bank account! This is the basics of any business ! It is really astonishing to find out that such a big organisation can not even maintain the updated correct information of the people whom they transact with ! Promising many things will be repaired, before a tenant moves in, and then saying that the house owner is unreachable for more than 4 months, is forcing the tenants to live in substandard conditions, but the rent should be paid on time, dead sharp on the due date! By the way, my understanding is that the house owner was reachable whilst signing the tenancy agreement and then after that he is not reachable from that date to till date! Wow! Amazing! Frustrated in following up for many months and fed up with your poor services! So, how will this survey help me? Have no hopes in Romans, till I find another suitable home, I will pay the rent and expect nothing from Romans!... Read more
Tenant
20th Mar 2019 (5 years ago)

K Sangha

5/5 Stars
I used Romans to find new tenants for my house. They were quick to arrange a number of viewings and secured 3 offers at asking price within a fortnight. Sarah, Afyia and DIlini were professional and helpful on every interaction.... Read more
Landlord
12th Mar 2019 (5 years ago)

K Hayes

1/5 Stars
Absolutely awful. Failure to help or resolve any issues. Constant battle for any assistance. Worst management company of any property I have ever experienced... Read more
11th Mar 2019 (5 years ago)

A Miles

2/5 Stars
I rate the experience as good..right till i paid my 6 months rent upfront.. after that no one called me back or answered emails on issues i had with the flat..like only having 1 set of keys or finishing off the cleaning to a satisfactory standard. I have sent 2 emails and called 5 times over 3 days and as of now i have had no response. If this is how customers are treated I wouldn't recommend using Romans.... Read more
Tenant
7th Mar 2019 (5 years ago)

C Mitchell

1/5 Stars
If Im completely honest I would give a 0/5. me but my partner and I are on a position to purchase a house and I’m finding the Basingstoke branch really difficult to get hold off. We have sent 3 emails to 3 different staff members and called in plenty of times and no reapsonse on all occasions I’m not one to complain but this is terrible service we enquired over 2 weeks ago. They were happy to come round and value the house but do seem to wanna sell the houses?? We homelaty feel because we didn’t put our house for sale with them we are being ignored! We are really keen to arrange some viewings but no one is getting back to me!! Starting to get really frustrated as they seem to be offering some lovely houses. I really wonder how the clients of the houses for they have for sale feel of they aren’t getting any viewings?... Read more
Seller
15th Feb 2019 (5 years ago)

N Evans

3/5 Stars
The service is mostly excellent and warrants 4 to 5 stars but recently I had a zero star experience that has tarnished their record. The staff member responsible has since left, however (fired?) and the usual service has resumed so hopefully that was just bad luck with recruitment.... Read more
6th Feb 2019 (6 years ago)

D Callaghan

5/5 Stars
This is my first time using Romans and the lettings team were fantastic. They were prompt with answering my questions and made it a smooth process. Sarah was very helpful and approachable.... Read more
Landlord
30th Jan 2019 (6 years ago)

EquinePhotoDesign

1/5 Stars
Be careful people! This agency does not do not work according to the law! I previously heard bad opinions about this agency but didn't believe in them! Now I know, that I would definitely not recommend Romans agency to anyone! Despite many emails and phone calls, as also sending the signed copy of full deposit releasement to the agency on 19th of Dec 2018, my request about returning the deposit being ignored. GOV.UK informed us that landlord or letting agent must return the deposit within 10 days of all of us agreeing how much we'll get back. The document clearly says we should get back full amount. The agency transfers the responsibility for holding the deposit to the landlord and landlord says that the agency is responsible for it. And obviously, Mr. Mark Sandringham, the property manager responsible for returning our deposit, stopped picking up the phone. At some point, when I found out, which third-party company holds our deposit I tried to receive help from them. This company suggested to open the claim and now it looks like I will be waiting ages for the case to be solved!... Read more
Tenant
18th Jan 2019 (6 years ago)

J Siuthani

4/5 Stars
Jon Dawson, excellent service. really helpful and accurate information really appreciated for your help during my purchase the property.... Read more
Buyer
18th Jan 2019 (6 years ago)

J Robinson

5/5 Stars
Romans has been very helpful so far. I dealt with Ryan who's made life very easy for me as a first time buyer. Would recommend both Ryan and Romans to any future buyers.... Read more
Buyer
17th Jan 2019 (6 years ago)

L Hathaway

5/5 Stars
The team at Basingstoke have been more than helpful. Big thanks to Jon and Shaun for all the help. Great customer service... Read more
8th Jan 2019 (6 years ago)

M Sagun

5/5 Stars
Romans agency is very welcoming. They are excellent letting agency and I highly recommend it!... Read more
Landlord
14th Dec 2018 (6 years ago)

T Marshall

5/5 Stars
The sales team at Romans have helped me no ends with my complicated chain, great customer service and a great team overall. Many thanks... Read more
Seller
10th Dec 2018 (6 years ago)

B joy

1/5 Stars
Very poor standards set by the service provider who charges the most(almost double as compared to another service provider who offers much better services). A big let down for the property owner as well as the tenant. The initial maintenance for the place that I rented was not done even after multiple follow ups. There was no notification of change in property manager. Similar case when the owner of the property changed. They do not even have the courtesy to respond(with the exception of one person whom I had the opportunity to communicate in the last few days of my engagement). Now I am considering to approach the council against Romans. Have heard of similar reviews from my acquaintances. Can empathise with the property owners as well as tenants who are tied up with Romans. Better to ask around before you get into a contract with them!... Read more
Tenant
30th Nov 2018 (6 years ago)

E Rudge

1/5 Stars
Do not used this Estate Agent!!! If you are in the unenviable position of using them already for your sale, do not believe a word they say. Ensure that you check your chain constantly as they will not do it and if there are any problems they will not let you know! Do not rely on them to keep on top if things and the very best if luck; you are going to need it!!!!!!!!!... Read more
Seller
2nd Nov 2018 (6 years ago)

D White

5/5 Stars
My wife & I have a couple of properties we let through Romans. We'd like to praise Philippa as we find her professional, personable & attentive. We sincerely hope that Philippa remains in the Basingstoke Branch and ends up leading it as we feel she has the potential.... Read more
Landlord
24th Oct 2018 (6 years ago)

D L

5/5 Stars
The team at Romans have done a very good job of letting and managing my flat over several years. In particular, Fran Jones has been really helpful in working through an ongoing problem with water damage caused by leaks throughout the block; she has liaised cheerfully and effectively with the managing agents, the insurers, the contractors and the tenants, taking a load of work off me, and significantly reducing my stress levels! Very much appreciated.... Read more
Landlord
8th Oct 2018 (6 years ago)

M Oxley

5/5 Stars
I met with Michael to view a property and found him particularly helpful and thoughtful, especially as I have mobility issues. Without any prompting he offered assistance an took care of my welfare during the viewing. His understanding of my issues was greatly appreciated. Many thanks.... Read more
21st Sep 2018 (6 years ago)

M Gurung

5/5 Stars
Very good service for everything to do with the property. Thank you... Read more
17th Sep 2018 (6 years ago)

R Mou

5/5 Stars
We have been renting though Romans for nearly three years, with the wonderful Fran Jones as our property manager. Unfortunately we had to move last week due to extensive reparations. We would like to express enormous gratitude to not only Fran, but also Philippa Randle and Neil Sullivan, who made sure we are well settled in our new accommodation. It isn't often that such a level of care is prevalent in this industry where you have to keep both landlords and tenants happy. Strong communication, feedback and transparency are just a few qualities that make these property managers such an asset to Romans!... Read more
Tenant
18th Jul 2018 (6 years ago)

cwoa

5/5 Stars
Currently being looked after by Nicco and Phillipa and they couldn't be more helpful. Contacted within 10 mins of my initial contact and keeping me updated with progress. Cannot be faulted and highly recommend!!... Read more
24th May 2018 (6 years ago)

S Willgress

5/5 Stars
I have just put my property up for let with Romans. The staff (especially Lyndon) were very helpful and approachable. As it was my first time doing this it felt daunting but they made the process simple. I would recommend them to a friend.... Read more
Landlord
21st Feb 2018 (6 years ago)

R Muir

1/5 Stars
Agreed to rent a property , chased constantly for a week (everyday) and was promised a call back everytime so i went elswhere . 2 weeks later and still waiting for a call back and I see the property is now let. Thanks for letting me know. Found somewhere else to live .... Read more
Tenant
16th Jan 2018 (7 years ago)

S Davis

5/5 Stars
Such an awesome place to rent through. Keep to there promises and service is great. Thanks Nicco you really are brilliant... Read more
Tenant
13th Dec 2017 (7 years ago)

A Zugier

5/5 Stars
Great service, many thanks to Nicco Di Piazza for being so helpful and kind!... Read more
29th Nov 2017 (7 years ago)

L Miller

5/5 Stars
Romans have gone above and beyond. Philipa has been professional and exceptionally helpful and advaisary with my letting and I would recommend to future clients.... Read more
Landlord
10th Nov 2017 (7 years ago)

L O'Meara

5/5 Stars
I cannot praise these guys enough. Exceedingly helpful and professional, making my move run really smoothly. Every visit to the office has been a pleasure, the customer service top class. Thanks guys.... Read more
17th Oct 2017 (7 years ago)

C Lorincz

1/5 Stars
From the team, Jake was very helpful to us, but After you moved in in the property, they don't care you. On my first day I reported some important problems, issues about the property, but they don't even answer. This is my 8.th days in my new flat on Winterthur Way, and I did report many many times but still I can not have shower. The window doesn't close properly and also dangerous , and when the maintance guy came here to have a look, he said: "This is normal here. " Unfurtunatly this is not normal for me! And also disappointing they haven't mentioned to us before we moved in. We understand it tales time to sort out, but not 8 days!!!! Neil is my property manager, and we reported every day of the week, that this is URGENT, and we have given chance to put things right, but this is unaccebtable!.this is not what we paid for. I am not paying anymore for a hotel to have shower, because I paid for a property with 2 bathroom.... Read more
Tenant
14th Aug 2017 (7 years ago)

C Squibb

5/5 Stars
We have recently rented a property through romans, and the whole process has been stress free and easy from the get go. We have been dealing with Jake O'Grady throughout and he has been amazing, nothing has been too much and we're very greatful to have had his advice and knowledge with various things before moving into the property. I would highly recommend jake and the team for anybody looking for a smooth process moving into a new home. Thanks Romans! Charlotte and Daniel... Read more
Tenant
27th Jul 2017 (7 years ago)

A Dobos

5/5 Stars
We would highly recommend Romans Basingstoke, especially Jake O'Grady. We have tried million plus one letting agencies before we met him. He were very polite and helpful all the time. He helped us to find a beautiful flat to rent. Thanks once again Jake!... Read more
Tenant
26th Jul 2017 (7 years ago)

S Daye

5/5 Stars
We would highly recommend Romans Basingstoke, especially Philippa Randle who helped us from start to finish to find a house to rent. The service we received from the Basingstoke Office was fantastic. Thanks once again.... Read more
Tenant
19th Jul 2017 (7 years ago)

C Norris

5/5 Stars
We worked with Ashleigh Hiscox, she has been very pleasant, efficient and knowledgable throughout the process.... Read more
16th Jun 2017 (7 years ago)

S Mcewen

5/5 Stars
Pleasantly surprised by Romans customer service. We were initially very hesitant because of our previous experience with letting agents. We had a couple of issues when renting a property and our letting agent Jake was amazing. We have rented with numerous letting agency's and since our first encounter with Jake he was honest, personable and very professional unlike our other experiences with letting agents. Of course I thought that this would change once we had paid across the money to rent a property but no it didn't and when we encountered problems he very quickly resolved them ensuring we had a full refund. Letting agents notoriously have a bad name and we were definitely of those people who didn't trust or have a good opinion of letting agents because of our previous experiences. Jake really proved us wrong, so a big thank you to him for making our renting experience with Romans a positive one. I thought this was a one off but Romans have consistently put the customer at the centre of their business, not only Jake but all the other members of staff I spoke to were quick to respond to any queries or issues. A special mention to Mark Porter also who again was swift to respond and resolve issues we had. The company they use for inventory check in and check out is very thorough and well worth the money. I definitely felt that they were the first letting agents who were honest and looked at the best interest of the tenant and landlord not just the monetary gain. Initially my partner and myself were shocked by their fees but because of the difference in customer service, honesty and professionalism of Romans we prefer to pay that little extra rather than go with a dishonest letting agent with bad customer service. If you are an honest tenant or landlord Romans are well worth the money you pay for them.... Read more
Tenant
18th May 2017 (7 years ago)

S Jones

5/5 Stars
On our first meeting with James we found him to be both professional and knowledgeable. The team secured a sale within the first two weeks and kept us informed throughout the whole process. We would certainly use them again should the need arise and would highly recommend them.... Read more
Seller
16th May 2017 (7 years ago)

E Penn

5/5 Stars
Shaun from the branch has been absolutely fantastic in helping my parents sell their property, they were on the market with gasgoine pees for 4 months however they failed to sell their property and after many harassing phone calls asking them to reduce their house down in price they stuck to their guns and decided to move over to romans who sold their property above asking price in less then 24 hours of it being on the market! The team have been great and a pleasure to deal with, I highly recommend Romans and most certainly will be using them in the future.... Read more
Seller
15th May 2017 (7 years ago)

S Jones

1/5 Stars
To whoever at Romans is qualified to read this... First the Positive (this part is short) Giles the sales manager was superb can't fault him what-so-ever, very efficient and friendly and helped to sell the house quickly. Lovely guy great local knowledge felt we were in safe hands with him...but that's where it ended. *In the interest of protecting an absolute moron I've changed his name to protect the vulnerable. "DICK" the sales chaser however must have had part of his brain removed shortly after taking on our property, this is what caused us the most stress. Call after call we made for updates, day in day out and got very little in the form of information, in total we got 3-4 calls back from him in 5 months... The information passed on to us came in the form of grunts and clicks ............lucky for me I had my 5yr old with me to translate .......which transpired to be all the information that we had gotten a week earlier from either the agent above us, or the agent below, it became very embarrassing being forced to contact your sellers and buyers agent for updates on the sales progression of your own house!!!!! We exchanged at 3pm and have spoken to the agents below and above us in the 4 person chain .........including the people we are buying from. We have yet to hear from Dick at Romans........... and it is now 18:05, Dick will no doubt be stumbling home, struggling to put one foot in front of the other hopefully entering his cave this weekend in time to shower and return on Monday to realise that the white thing making all that noise on his desk is called a TELEPHONE and if he picked it up once in a while it would feed him information that's pertinent to his job!! We finally exchanged at 3pm as previously mentioned and still waiting for a call from Dick ...........we are NOT expecting a call though as the terminal disappointment i feel for Romans at the moment reminds me of the time i first got my girlfriend naked only to struggle to remove her bra and find out after a humiliating 30 minutes it was a front fastening affair. I'd be surprised if he found his way into work today let alone manage to power up his PC and update his client base. By the time we do get a call that we have exchanged and completed we would have invented cold fusion!! As for M.L.H Solicitors that you recommend for our buyers........,, Horrific!!!!!!!! Our solicitor was pulling her hair out over a simple question taking over 5 weeks to get an email response ...(nearly as long as Dick takes to dial a phone number) And over a week to return a call!! Having googled these solicitors and seen their 1 out of 5 feedback and the comments from their clients I can only presume the solicitors working there and our sales chaser at Romans went to the same Mensa endorsed school for the gifted have the same phobia of telephones and struggle to understand the concept of the buttons.....perhaps training them in the difference between a calculator and a telephone keypad operation would have resulted in a better sales experience. I would rather peel my testicles with a spoon lubricated with vinegar than go through another sales process with Romans or any solicitors recommended by you. EVER. Kindest Regards =================== UPDATE: Hi Louis I can confirm that James Linder did in fact call me today to apologise which is great, I appreciate the call but it's a shame I never got a reply to my email a year ago when this happened, it seems to just disappear. As for M.H.L Solicitors May I suggest you look at their own reviews, we had all kinds of nightmares trying to contact them and getting different solicitors every time we called. Seems from the reviews that they use trainee solicitors and various people possibly deal with your house sale and nobody seems to know what is going on they were based in Bath at the time but do not seem to be there now. Thanks again for calling me James and glad to hear Giles is well.... Read more
Seller
12th May 2017 (7 years ago)

malhotralove

1/5 Stars
Very bad and frustrating, the worst experience ever. Here is what happened: Per Romans recommendation I hired professional cleaners to get the apartment cleaned before tenancy end. The professional cleaners did such a pathetic job and was reported below fair per Romans inspection (Paid 560GBP) and Romans is again charging me from my tenancy deposit and asking me to get the apartment re-cleaned without even checking the reason of disappointed cleaning with cleaners (Mr. Russell Company), they didn't even clean the microwave and giving foolish reasons of it was not done (Microwave was on kitchen shelf when I handed over the apartment and was left on the floor by the cleaners and I was asked to put it back before leaving back to my home country). I am seriously disappointed and holding back to use M, A and F words for these .... Someone please tell me: 1) If someone is guest in your country is this how you deal? I came from outside UK for an year assignment. Cleaners told me that they will do the cleaning just prior to the check out date, my VISA was ending one day before and had no option. Was with my family and sick child, had to leave for the airport and didn't get chance to inspect myself how cleaners carried out the job. 2) Romans report shows that every inch of property needs to be cleaned, and cleaners giving pathetic excuse that my stuff was still in the apartment that is why they were not able to clean it properly. Ok, lets assume I left all my stuff in the apartment, Someone please explain me how can a cleaner not able to clean the microwave which was on the kitchen shelf before apartment was handed over? Did I left my personal stuff in microwave? height of stupidity.. All the bathrooms were below fair per Romans report? Want to ask cleaners was my personnel stuff in the bathrooms before I left? And still giving them benefit of doubt by assuming I left the one tooth brush in the bathroom, how can that little tooth brush impact your productivity? Every day property manager is changing and don't have energy left to explain this to new person.. Take the deposit and shove into your behinds........A Holes.......... Read more
Tenant
17th Mar 2017 (7 years ago)

R BLACKMAN

5/5 Stars
moving house is a very stressful time most people i know have had bad experiences with estate agents however i found Romans very good, Giles was extremely professional and always returned my calls thank you Romans for helping us with our move... Read more
17th Mar 2017 (7 years ago)

S TM

2/5 Stars
I have thought twice before writing the review. I rented a house from a letting Agent and the company was later bought by Romans. And then all the trouble started. Firstly, my rented house was put for sale. And Romans has a different team for Sales and Renting. I was never told about this happening and then I started getting calls from the Sales team for house visit, which we never denied. What was annoying was even after repeatedly requesting the team to drop me a mail rather than call me, they kept on calling. Once they left a voice message and I missed it. They assumed I was fine with the timings and they came to the house for viewing. Secondly, there is no single point of contact for us as a tenant. There are multiple people who doesn't understand the history and we need to keep repeating the same stuff to different people when we call. Thirdly, what a nightmare was it to Checkout. In the name of outsourcing Romans has outsourced the checkout process to some company. I had spent £350 for professional cleaners as suggested by Romans, but still stated the house was not professionally cleaned. It took me time and patience to convince Romans to remove the unnecessary charges. Finally, my deposit was never returned on time as the person who was dealing my files resigned from Romans and the team in Romans had no idea that I haven't received my deposit money back. Anyways all sorted now. I would like Romans to think about my comments. I am sure the comments will help Romans to improve their process.... Read more
Tenant
28th Feb 2017 (7 years ago)

O Bucur

1/5 Stars
£900 in fees for 2 references and an inventory for a 1 bed apartment, I think someone there lives in cuckoo land.... Read more
13th Jan 2017 (8 years ago)

N Chelberg

5/5 Stars
I would like to give my highest recommendation to Romans in Basingstoke, in particular Lee Fegredo. I think this sale was particularly challening for a number of reasons but Lee was very patient, professional and diligent in helping see the sale through to completion. I think it was challenging in that I had already moved to the States prior to the completion of the sale. This was difficult because of the 5 hour time difference as well as the difficulty with all the various issues related to all the documents that needed to be completed. There was also the fact that the leaseholder was notoriously difficult to contact, let alone get the required legal documents completed. But here again, Lee and others at Romans were very good at sticking with getting the work done and it really helped put my mind in ease. So once again, my highest recommendation to Lee and all the rest at Romans. I would gladly work with them again.... Read more
Seller
26th Nov 2016 (8 years ago)

B Layton

1/5 Stars
Terrible service from the Basingstoke branch, wouldn't use or recommend. Horrendous at responding or basic contact when dealing with the sale of my property. Having to phone them just for an update or feedback from viewings. Gave all the usual talk but fall very far from delivering on any of it. Have had to swap estate agents and regret having wasted my time with Romans. Not even a response to acknowledge they had received our notice to terminate our sale.... Read more
Seller
18th Sep 2016 (8 years ago)

A Dowling

5/5 Stars
100 per cent great all round service from Steve Whittington. Sound, professional advise processing our mortgage!... Read more
4th Jul 2016 (8 years ago)

K Yeomans

5/5 Stars
It's 30 years since we last moved home so we were full of trepidation, but Romans managed to make the whole experience smooth, and as pleasant as such a major change to our lives could be.... Read more
Seller
29th Jun 2016 (8 years ago)

A Gonzalez

1/5 Stars
You won't get your full deposit back. Avoid these letting agents. You will be force to pay an 'independent' inventory clerk who will make the case for you to pay as much as possible. I never had issues with any letting agency before and I never ever had a deposit reduced I'm the past after several years of renting with different companies. Romans have been by far the most expensive in administration charges and the worst in deposit deductions and it was only 6-month tenancy with Romans.... Read more
Tenant
28th Nov 2015 (9 years ago)

R Shenton

4/5 Stars
we recently used romans estate agents to buy a property in basingstoke.It was a very difficult purchase with chains breaking down and poor soiicitors and my son, the buyer being away on R.A.F. buisiness.Romans were exellent ,and in particular a gentleman named Ged Egan....who held the whole thing together.....thanks Romans.....and thanks Ged... Read more
Buyer
11th Oct 2014 (10 years ago)

L Holmes

5/5 Stars
Im a very satisfied landlord, with a fully managed property through Romans Basingstoke. The team have been very patient with me. Explaining documents and processes in a more basic level as I was clueless as to what to do at the beginning.I would recommend using Romans as there communication and management is priceless as I really dont have to worry about my flat. Thank you for all your help!... Read more
Landlord
24th Jun 2013 (11 years ago)

L Daffin

5/5 Stars
The old saying you get what you pay for, this company emulates it, there is a lot of choice in basingstoke and we did not choose the cheapest , BUT we got the BEST , from the service they provided to the first client who rented our home , if you are looking to sell or rent your property you will not do better than ROMANS. All the staff communicate with each other so that everyone knows who you are when you call or visit the office ,thank you all at ROMANS Basingstoke.... Read more
Landlord
29th May 2013 (11 years ago)

E Zhang

5/5 Stars
very good service for the house rent.... Read more
Tenant
15th May 2013 (11 years ago)

E G

5/5 Stars
My husband and I rented a lovely house through Romans for just over 18 months and all the contact that we had with the office was excellent. The staff in the office were always very prompt at responding to us (in particular Elaine who deals with any maintenance issues - always a huge bonus!) and everything seemed to work very well. As an agency, they are quite strict with various rules (inspections are quite frequent for example) and their fees are probably a bit higher than others but everything is set out very clearly for you when you first sign up and we had no surprises at any point while with them which is definitely more than can be said for many agencies! They always felt like a very professional company to deal with. One of the big pluses to renting through Romans is that the fees cover an independent inventory assessment. The inventory is taken with you present on check in day by a separate company who then send you a very detailed document with lots of photos. When it comes to check out time, the company sends someone back to go through the property again and another report is written which compares the condition with the original report. The report does cover everything and the person taking it is very thorough, but it is very fair and the inventory person took into account normal wear and tear. Overall, possibly a bit pricey compared to others but great, professional service so absolutely no complaints!... Read more
Tenant
15th May 2013 (11 years ago)

R Jogia

5/5 Stars
Very helpful Excellent work. Good advise at all times... Read more
11th May 2013 (11 years ago)

R Howgate

5/5 Stars
Romans manage my property in Basingstoke and they have always offered a fantastic level of service, responding quickly and effectively to issues or requests and ensuring that potential drama's never turn into a crisis. The rental team and particularly the property management team, led by Elaine and overseen by Lynn, manage my property as if it's their own, and I can't give higher praise than that. In fact Elaine is exceptional in all her work and communications with me and is a real pleasure to deal with. I highly recommend her and of course the Romans managed service generally. Great work.... Read more
Landlord
30th Apr 2013 (11 years ago)

A Harvey

5/5 Stars
My partner and I recently purchased an investment property through Romans in Basingstoke. Our initial contact was with Ged Egan one of the Sales Negotiators, viewing 2 properties which he felt were suitable. His honest and professional approach to both us and the relevant properties, together with providing us with all the information we needed without having to specifically ask, enabled us to make an informed decision and we quickly progressed with our purchase. Through the purchase process, and dealing with Ged, the right balance of contact and support was given ensuring a smooth progression to exchange and completion within the agreed timeline...... Read more
Buyer
17th Mar 2013 (11 years ago)

N Dhavale

5/5 Stars
Very friendly and helpful staff. I got the right home I was looking out for through Romans.... Read more
11th Mar 2013 (11 years ago)

P Bignold

5/5 Stars
We used Romans to find a house to rent. From start to finish, they were brilliant. Katherine was excellent in helping us find the right property - she helped us negociate with the landlord and was a real star. Lynn then took over to sort out the paperwork and contract details. She was extremely helpful and explained things as required and made the whole process efficient. Once we had become tenants, Elaine took over and she has been very helpful with any queries we have had. All in all, we are extremely pleased with the service we have had and would recommend Romans to anyone. We now have a property to let and will use Romans for this as we have been so impressed. Thank you very much.... Read more
Tenant
6th Dec 2012 (12 years ago)

K Phillips

1/5 Stars
Expensive and totally incompetent verging on dishonest.... Read more
10th Sep 2011 (13 years ago)
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